Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a second parcel returned to me with the excuse that the customer refused the parcel - and one of the “customers” was a returns department!!! I contacted My Hermes through Resolver after getting no response from them. They responded by saying that someone would contact me in 24 hours - it’s now been 24 DAYS without contact!!!!! And that’s after 5 more emails from me. The price you pay for delivery of your parcel should be second to the quality of the service (delivery). Avoid My Hermes at all cost!”

Helpful Report

Posted 4 years ago

“Total garbage. Dropped off a parcel to be collected by Hermes via Parcel2Go on 21st April, for delivery on the 22nd April, £6.50. The parcel has disappeared into the ether, it isn’t at the shop but not showing as collected. It is literally impossible to contact MyHermes. Utterly useless, no stars at all, no customer service at all, and no parcel at all. Sheer rubbish, do not use them at any cost.”

Helpful Report

Posted 4 years ago

“For the last 2 days I had a delivery, but they never arrived. We was at home all day but Hermes couldn't find us. When I tried to call them I been charged 6£.”

Helpful Report

Posted 4 years ago

“Last Sunday I booked for & paid (£4.95) for a parcel collection & onward courier service to its destination. It is now Thursday...no-one has been to collect the parcel & the money left our bank account on Monday. The app is showing that the parcel is out for delivery but it sits in my hall waiting...and waiting...and waiting. Money back please!”

Helpful Report

Posted 4 years ago

“I sent a special book to a friend for his 80th birthday gift. Due to the Government Lockdown for Covid-19, I chose Hermes to collect from my home address and deliver to my friend. I left an instruction to leave the parcel in the front door porch. One week later!!! My friend telephoned and told me the package was found on the roof of a car outside my neighbour's house. The package had obviously been outside all night and was soaking wet. Fortunately my neighbour was able to read a '2' where the remainder of the address was defaced due to the rain. Luckily the parcel was well wrapped and the book and birthday card inside did not appear to be damaged. I have always championed Hermes but now I am disappointed and feel I cannot trust them again.”

Helpful Report

Posted 4 years ago

“ROYAL MAIL IS ROYAL MAIL! I have sent 100s of parcels via Royal Mail to date , not a single parcel lost. I have tried hermes first time in my life, sent a number of parcels, and already 3 lost!!! coating me 400 pounds loss! awful company, awful service, AVOID at all cost!!”

Helpful Report

Posted 4 years ago

“Hermes give up after their first attempted delivery. And then tAke their parcels to an auction house. When the items have clear delivery addresses. My Hermes don’t meet standards. Google myhermes missed delivery auctions. And the items have clear delivery addresses.”

Helpful Report

Posted 4 years ago

“Used Hermes to post a parcel beware when you do . Hermes are working with a company called wly complete savings . beware of small print when you post a item . They automatically sign you up for a account with that company which they then take 15 pound a month for doing nothing and supplying no service for the money .I have just seen on my bank statement they taking the money 3 times and you cannot get your money back. So a 6 pound parcel has now cost me 52 pound beware of scam.”

Helpful Report

Posted 4 years ago

“Hermes staff abuse key worker on the phone and then hang up. Having damaged my item and then disposing of it on the 17th of April 2020 unknown to either the seller or myself. On the 28th of April after a 3hr wait to speak with an adviser I was told the reason for non delivery was due to thd item having been damaged in transit. This is despite being bubble wrapped and clearly labelled glass, fragile. Claimed that thd assessment team still need to look at it to ascertain the extent of the damage. Hermes Company policy, you will get a response in 48hrs. Never happened. Had to chase up after the 48hrs window to reply had elapsed. Then abused by the Hermes worker 'Josh' informed that the item, a 1930s Bauhaus original had been thrown away as broken and then started telling me what the selling company should be doing before putting the phone down on me. Since Hermes can not deliver on their promise it is highly inappropriate of their staff to start discussing the supposed failures of other companies and online seller.”

Helpful Report

Posted 4 years ago

“I wouldnt even Give Hermes 1 Star but i cant write a review otherwise!!!! Where do i start!!! What an shocking company. Whenever i find out hermes are the courier i know im not getting my delivery 3 times yes 3 times they have done this and i am so fed up of this company. Even after a documentary on how awful they are why are they still allowed to operate?! You can never complain as you have to go through the sender. My deliveries have been itemd for items for my 1 yr old son they have never arrived andcwhen gone to order they either dont have his size or out of stock!!! I for one will NEVER use this company any again something needs to be done by trading standards and i will be taking it further!!”

Helpful Report

Posted 4 years ago

“PARCEL NOT COLLECTED and NO ONE TO CONTACT HAVE APPLIED NAME, E-MAIL ADDRESS, INVOICE NUMBER,TRACKING NUMBER WITH NO RESULT OR HELP DISABLED and IN SELF ISOLATION. THIS IS NOT A "SERVICE" AT ALL”

Helpful Report

Posted 4 years ago

“My parcel was due to be collected on14th April, no driver arrived. Phoned next day, yes will be collected today, no driver turned up. Tried live chat with Holly, she was utterly useless, can't e.mail anyone, don't even attempt to speak to a human, they don't exist at Hermes. No idea how to get a refund as it's now 2 weeks since I placed the order and it's still showing awaiting collection!! NEVER AGAIN WITH HERMES!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Everything was wrong, I left a safe space message which was ignored All my neighbours were in and no attempt to deliver to them This is the only delivery service that never works. All the other services have been brilliant in this crisis”

Helpful Report

Posted 4 years ago

“I was informed that my parcel was being delivered between 12 and 4 yesterday. As we are all working from home and can see our front drive at all times, when no Hermes van had arrived by 4, I checked the tracking message which stated my parcel had been posted through my letterbox at 15.50. If this wasn't so pathetic and frustrating it would have been funny as I do not have a letterbox. To confirm the delivery a ridiculous photo of what looked like dirt and a metal bar was the proof that indeed this was the letterbox my parcel had been posted through! All attempts to contact Hermes were met with robots and no help whatsoever. If they were the last delivery company on earth, I wouldn't used them. Absolutely disgraceful way to treat paying customers”

Helpful Report

Posted 4 years ago

“Dreadful company - ordered parcel via ebay, hermes delivered to a house - who knows where, not mine, with a photo taken by their courier of some random front door. Ebay won't refund cos hermes say they delivered and hermes webchat and phone totally useless as it cuts off as parcel was 'delivered' - I won't buy again if the delivery service is hermes”

Helpful Report

Posted 4 years ago

“So nearly a month ago i shipped a item as a return on ebay. 1 week later my parcel was unable to be deliverer it was later found ‘unlocatable’ with constant back and forth emails i was given emails that didn’t even answer my questions. Terrible customer service. I have now submitted my claim form to get my money back, the seller on ebay said they will wait for the item and refund me however the parcel is lost! I submitted my claim and its been over two weeks still no reply if im getting my money back or not. Ridiculous shipping company i don’t understand how their business is still running with this service. 100% would NOT recommend, just reading these reviews tells you a lot. In future i will stick to royal mail.”

Helpful Report

Posted 4 years ago

“I have not received my package. I have tracked it and it says that it was delivered and signed for. With the coronavirus going on, they aren't taking signatures for safety reasons and I have not gotten my package. It was apparently delivered 3 days ago., I've searched outside my house and asked my neighbours. Disappointing. I think one of the delivery people stole it.”

Helpful Report

Posted 4 years ago

“The parcel did not arrive-what a surprise! Weeks later I still get the message-held up for 24 hours! Messenger of the gods-I don't think so. Hermes was immortal God help us! Please do not use this organisation. They do not want to be contacted or provide any sort of customer service.”

Helpful Report

Posted 4 years ago

“Hermes claim to be trying to deliver a parcel but say they cannot find the address in the UK. They have been trying for 3 weeks and I have spent 3 hours trying to contact them on the phone to get the parcel returned. Ridiculously inefficient company”

Helpful Report

Posted 4 years ago

“what went right, parcels delivered empty with items missing, invoiced for overweight items although have photo evidence of parcels sent and weight. Can t talk to anyone. Do not reply to any correspondance.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews