Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How does hermes get away with it all the time?? It baffles me....”

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Posted 4 years ago

“They claimed to have delivered two pairs of shorts from ebay seller, i have cctv that says otherwise!! How does this company keep getting away with it?? How they are still trading i don't know. Absolutely f##king useless”

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Posted 4 years ago

“Expecting delivery of a bathroom sink. Hermes claim it was delivered on August 3rd. They say they have proof of delivery and that the package was signed for. They also say that no deliveries are signed for during Covid and their "proof" is a blank signature box. Needless to say, the basin was not delivered when they claim and has either been irretrievably lost or stolen. Judging by the many reviews I have read, this seems to amount to almost standard procedure for Hermes.”

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Posted 4 years ago

“Dreadful service they collected a parcel from me at 2pm lastThursday it is now 18.30 on Tuesday still not even delivered and no tracking now available. Will not send any more parcels with this company.”

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Posted 4 years ago

“A delivery was scheduled at 9-1pm despite frequent checking nothing arrived and with 3 of us in the front of the house but we would have seen if there had been a delivery but apparently we were ‘not in’ and no calling card was left. Appalling service”

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Posted 4 years ago

“I ordered a small sideboard from Amazon, duly given a delivery date, nothing arrived or the next day. I then received notification the item had been delivered with a photograph of a box outside a front door. Not my front door or any that I know of in my street. Amazon refunded me in full. Three and four days later two deliveries, both refused. Now this item it appears is not available elsewhere so we placed another order, hoping a different courier would deliver, no such luck. Delivery due yesterday waited in all day, last night message item on hold. Next message driver could not access the property. How I hate people who lie. The item now has been sent to Rugby. Why? It was only coming from Newmarket to Near Hunstanton. I have written to Hermes congratulating them on running a Mickey Mouse outfit and suggesting the driver should be sacked, harsh yes, but customer should come first. What a terrible courier service.”

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Posted 4 years ago

“Firstly the courier claimed to have called but we were in all day. Following day the courier noted that the contents were smashed. We rejected delivery but initially courier refused to take it back. After an argument he left with the parcel.”

Helpful Report

Posted 4 years ago

“Awful Service I am very displeased with the service I have been provided when receiving my parcel. My parcel was meant to be delivered yesterday when I got an email stating that the courier attempted delivery and could not gain access to the property. Afterwards, I called customer services and provided them with a phone number to call and a place where I could meet the courier if they were having difficulty, I was then told by customer services that they would reattempt delivery that same day, but nothing happened. The same thing happened today, and I spoke to a lovely lady named "blank" who tried to help me with my parcel. However, the courier did not seem to care. She stated that she did not want to call as it was off her personal phone and I was told to wait outside for half an hour and try to spot her, with no description provided of her car or what she looked like. After waiting outside for 40 minutes the courier pulled up to my flat and sat in her car for a while before coming out and just handing me the parcel. I asked her if she was with Hermes and showed her where the buzzers were to access my flat, she handed me the parcel, said "yeah" and walked off, not even asking for my signature or to confirm my address. In conclusion I believe this couriers customer service was disgusting, rude, and incompetent.”

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Posted 4 years ago

“Literally has FRAGILE on it and this is how they delivered it. Thankfully the retailer put extra bubble wrap around the fragile items”

Myhermes 1 star review on 11th August 2020

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Posted 4 years ago

“Most unreliable delivery company I have ever encountered, the amount of parcels that have been lost in transit is unreal. Don’t ever bother contact them as they don’t seem to respond either. NOT TRUSTWORTHY AT ALL!!”

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Posted 4 years ago

“The worst service ever!!!! Delivery guy did not show up to collect my package, I had paid an extra fee to have it collect from my house due to covid and waited all day I couldn’t even nap in case I missed it! Yet no one showed up! I called “customer services” the following day and spoke to someone who was very unhelpful, very blunt and honestly quite rude, no customer service whatsoever.... I eventually ended up dropping the package at the shops just to receive an invoice for £10.80 stating that it was a ‘Large’ item despite me entering the weight and description. Had the driver showed up, all of this would’ve been avoided! STAY AWAY!! They are cheap for a reason! SAVE YOURSELF THE HASSLE!”

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Posted 4 years ago

“We have deliveries by Hermes most days and the delivery man( Mohammed) that delivers to S9 area is very friendly and professional. We always use Hermes for sending parcels and find pricing very reasonable.”

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Posted 4 years ago

“I would love to give them zero stars, but the default is one star on here. They are incompetent, in the past 6 weeks l have been unfortunate to have 6 packages delivered by these cowboys. 1 was lost, 2 boxes were badly damaged with contents broken. The 3 others had badly damaged boxes, with delivered not only with damaged packaging, it also had the all the contents strewn about inside the case which had opened up. Trying to complain to them is useless. You either get the ridiculous digital assistant, or phone numbers or email addresses that are no longer in use. If you do manage to get a number that works, it only directs you back to the website. Avoid them at all cost!”

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Posted 4 years ago

“they have now delivered 4 of my parcles in a row to the wrong adress, never ever use hermes, the worst service and refuses to acept any responsibility for anything it does. the most brain dead company in the uk”

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Posted 4 years ago

“worst delivery service I have ever come across, if you are buying something on line make sure it is'nt Hermes that will be delivering.”

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Posted 4 years ago

“I ordered a vacuum cleaner and it got 'lost' at the depot ... it took 6 weeks to get my money back from the company I purchased from. The lack of customer service is totally unacceptable. I couldn't get through on the number I found on Google and just kept using the app to track which kept crashing . After 2 weeks of saying it was on it's way, I complained to the company I purchased from and had to wait a further 2 weeks for them to investigate and wait for them to get back to me.”

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Posted 4 years ago

“Absolutely joke!!! Been waiting almost 6 days for my parcel to arrive now, after being told numerous times that it will be delivered 'tomorrow'. AVOID HERMES AT ALL COSTS, claiming to have problems accessing the property, no other couriers have any issues!!! Am writing this review during my 3rd day waiting around for it!!”

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Posted 4 years ago

“You didn't deliver at all. I ordered 4 DVDs from Amazon. 3 were being shipped by you and 1 from Royal Mail. All due Wednesday 5th August. Royal Mail delivered. Saturday 8th and the other 3 still are not here. Probably stolen.”

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Posted 4 years ago

“WORST DELIVERY COMPANY EVER!! Hermes showed parcel delivered, but it wasn't. Previously they have left parcels on my doorstep when I live in the middle of Cardiff. This is NOT a safe delivery! I'd give 0 stars if possible. Avoid at all costs!”

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Posted 4 years ago

“I have had problems with My Hermes relating to delays in collecting parcels from my address. Recently I booked a parcel which they said would be collected on Aug 4th. That day came and went {no collection} Next day was the same. On the third day after much trying I managed to speak to someone and eventually the courier called. As to "Holly" the virtual agent, that is absolutely and completely useless. My current feeling is to finish sending anything else with this courier as my blood pressure must go sky high each time.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews