Name: Neff
Rating: 1.34

“Neff gas hob ignition would not work, was out of warranty so i called neff to come and repair, they sent a engineer to come and diagnose fault, the transformer needed replacing, to access the transformer, he had to remove the glass top, which was held down by 11 screws which screwed down on each of the burners , like bull in a china shop he sheared 2 screws off and damaged the glass top, low and behold now i need the two burners replacing and the screws, re booked visit with new burners, stripped the hob down to install burners then the engineer realised he did not order replacement screws for the one that sheared off, so no go, 3 weeks and £200 later i got a working hob, would never use them again, would not even recommend them to someone i hate”

Helpful Report

Posted 5 years ago

“Long story short, we've always bought Neff as they've always been great appliances in the past. Spent £1200.00 on two side by side ovens (along with a lot more on dishwasher and gas hob etc) and they're not great. One has started to malfunction after very little use. The ovens were bought then kept in their boxes for about 18 months or so whilst the house was finished so the warranty had almost run out before we'd even installed them. I contacted Neff about the issue but the customer service was appalling. Firstly they promised call backs which never came, then they side-stepped and squirmed their way out of every thing I said to them with excuses and then in the end just shrugged their shoulders and really couldn't care less. In the end it's either I buy new parts for us or their engineers to install plus the cost of the engineer call out. The problem though is intermittent and an engineer would have to sit in my house for approx 1 hour to see whether the fault occurs. I cannot recommend Neff anymore - terrible appliance, terrible customer service.”

Helpful Report

Posted 5 years ago

“The WORST CUSTOMER SERVICE EVER! I have now been without an oven for 6 weeks. My husband was trying to fix the handle of my hide and slide oven door and had to remove the inner glass to do so. As he was trying to refit the door, the inner glass shattered. I live in Australia, so when I ring NEFF I get the UK. I explain what has happened and that I need to replace the glass. They lodge a job with their 'service' provider here and tell me that they will contact me within 48 hrs. No contact made, so after 6 days I ring them. They tell me that they tried to ring me but must have a wrong digit in my number, but they have scheduled a call out a week from the day I ring. It is a Monday and we both work, but we don't want to miss the service guy, so my husband comes home at lunch and works from home for the afternoon. When the guy arrives, he looks at the oven and, wait for it, tells us that we need new glass. Here's me expecting he will arrive with the part and replace it but oh no, no such thing. Then I get a bill for the call out for $90. I rang them and refused to pay and then contacted Neff and told them I wouldn't be paying for the call out for them to tell me what I had already told them. They accepted this and so I didn't have to pay. The service people then send me a quote for the new glass which they will only order after I have paid for it, so I pay for the glass. Two weeks go by and I hear nothing from anyone, except the email from Neff asking 'How did we do?', you can imagine my response. So I ring the service repair people and they tell me my glass is arriving on the 2nd of July (so in 4 days), it is coming from Germany. I hear nothing on the 2nd so I ring on the 3rd and they tell me it was arriving in Melbourne on the 2nd ( and I live in Perth) and they have no idea when it will arrive in Perth. It is now the 10th July, I have once again rung the service provider to inquire about my glass and they have informed me that the glass was delayed from Germany and that it is leaving Melbourne today ( it is in fact a shorter distance from Perth to Germany than Melbourne to Germany). So I'll gauge that it will be 7 weeks or more by the time they come to install my glass. We are a family of 5 and it has been a huge inconvenience to be without an oven for this long. This is not my only experience with the extremely poor customer service of Neff. A year ago my dishwasher stopped working, I had used one of those recommended cleaning products. I rang Neff and virtually the same scenario with me having to contact the service provider. They took so long to come out that I decided to have a go myself so I turn on the dishwasher and it had fixed itself. Unfortunately, my whole kitchen is Neff appliances, but I will never buy them or Bosch again.”

Helpful Report

Posted 5 years ago

“The worst company on the planet. Customer service is non-existent. On more than one occasion the engineer have simply walked in and walked out mumbling things such as 'they don't pay me enough to do this job'. All because my flush induction hob had to be 'uninstalled' to fix it but they refuse to re-install it. Re-install means having to silicone it back in. No indication that this was going to happen when you book appointment. Madness. Stay far far away is my only advice.”

Helpful Report

Posted 5 years ago

“We are disgusted with Neff Products and Neff Customer Service who will not take on board the design fault with the glass doors and drawers of the built-in oven, coffee machine and microwave combi. Very soon after we had these fitted one of the glass drawer fronts and a door chipped. These were replaced. Then it happened three more times. We are careful retired people with no children ever in the house. It seems to happen with the slightest knock of a mug/cup etc. It is not the mug/cup that chips but the glass on the built in products. Neff will not accept there is a design fault. It is not good enough to keep charging us for replacements doors and drawers. The glass is not up to standard or this would not keep happening. We have for eg: a glass breakfast table and this has never happened to that, and it is constant use. Glass doors should not shatter so easily with a gentle knock from a china mug. There is something very wrong, and it is also dangerous. This should not be happening. We will never buy Neff products again. The quality is very suspect. There is an obvious fault with the glass. We have explained this to them time and time again but Neff will not accept responsibility. They do not care and will not listen. Do not buy Neff.”

Helpful Report

Posted 5 years ago

“We were left without a fridge freezer for over a month! We have a 3 month old baby and need to store breast milk so I asked that it be treated as an emergency but it wasn’t. Our 5 year old fridge/freezer stopped working. The first 2 engineers that came guessed that it was the compressor and said the control panel looked in a bad way as well. We were told fridge/freezers are a number 1 priority for Neff, but still had to wait 2 weeks for an engineer to come and repair it as Neff didn’t have a compressor in stock (even though they sarcastically told us they stock over 30,000 replacement parts). The part had to come from Germany, which would take atleast a week but neff weren’t willing to airmail it, even though fridge/freezers are their “number 1 priority). When 2nd engineer finally arrived, he started work only to tell us the fridge/freezer was a write-off as there was a leak somewhere in the internal or external piping, which is what caused the faults. We already had an online supermarket delivery booked as fridge was supposed to be repaired, which all had to go in the bin as nowhere to store it. As a “good will gesture” we were offered a discount to purchase a replacement. Reluctantly we agreed, only to then be told it would be atleast another 2 weeks before the replacement would be delivered. All of this could have been rectified a lot sooner had the initial engineers done a proper diagnostics, rather than assuming/guessing. We were left without a fridge for nearly 5 weeks, with nowhere to store breast milk or any of our other essentials with a close to useless customer service department.”

Helpful Report

Posted 5 years ago

“They sell accessories for ovens which don't fit, don't get back and don't ...avoid”

Helpful Report

Posted 5 years ago

“Very disapointed with the grill as the wire rack and pan will not fit on the same shelf which means fat drips everywhere when checking cooking- wish I had kept my old one! Spoke to customer service but obviously no help as just bad design!”

Helpful Report

Posted 5 years ago

“The person I spoke to in Customer Service to register products was both rude and unhelpful. All she seemed interested in was selling me more warranties at €150 and getting my approval for extra marketing to be sent to me. I declined both tempting offers... I have recently moved to a new house and have been registering appliances with various companies, neff was the worst experience by a country mile.”

Helpful Report

Posted 5 years ago

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Helpful Report

Posted 5 years ago

“I booked an engineers visit for a repair, we are still waiting. Hopefully he will turn up today and can rectify the fault in what is supposed to be a superior brand. Summary I have spoken to three people at Neff. When you ring customer services they have no ability to contact the driver, they ring but of course the driver has no hands free , they generally cannot get the driver. Secondly they have no ability to see the engineers schedule for the day.!! So they can not advise if it’s likeky to be afternoon or evening. As a customer services unit all they can do is say I cannot do that! . If you start questioning things they say we need to talk about this !! It’s the worse unit I have ever had the displeasure of talking too. It is no wonder as I write this the average rating is 1.6.”

Helpful Report

Posted 5 years ago

“Purchased Neff built in double oven model u1ace2hwob from John Lewis end Jan 2019 fan failed when only 2 weeks old John Lewis were very good told me that I had 3 choices replace,repair,or refund, as it was under thirty day old.We decided replace it with a new one same model.This was fitted by John Lewis this has lasted 1 week same problem fan failed will be asking for refund will never buy Neff again ,no complaints about John Lewis.”

Helpful Report

Posted 5 years ago

“Asked for help from customer service regarding fittings for a new microwave and oven via the Neff Web site. An operative phoned, offered no advice and was no help whatsoever. Gave the impression that he was in a hurry to get off the line. Terrible customer service from Neff, which is not a cheap product.”

Helpful Report

Posted 5 years ago

“After purchasing a Neff frost free integrated fridge freezer K8345X0 because it was the only one available to fit in my kitchen because the Neff 70/30 fridge freezers are not a universal size to correspond with kitchen door furniture (I had a Neff fridge freezer previously but it was not frost free). This was an expensive purchase but I am very disappointed with this new fridge freezer, there are two many drawers and not enough space and it is difficult to find enough space for a weekly shop. I don’t know what Neff was trying to achieve but it has failed miserably. Very disappointed!”

Helpful Report

Posted 5 years ago

“I am absolutely shocked by all these bad reviews. Currently waiting for stock to become available for the Neff U2ACM7HN0B. Having read most of these reviews I will now be looking elsewhere. Neff, listen and respond to these reviews as a matter of urgency. Lucky escape for me!”

Helpful Report

Posted 5 years ago

“Our slide and hide door came of the railings on one side. The sensors are gone on our cooktop so it has a mind of it's own. It takes a week for the service people to come out to confirm what is wrong and try and fix it. It has now been a month. Grrrr! So many calls. Management hide from calls so the poor customer service person cops the abuse. They couldn't organise a root in a brothel with a fist full of fifties.”

Helpful Report

Posted 5 years ago

“Bought a Neff double oven from John Lewis and it doesn't work. Only the top oven works and the bottom oven doesn't get to it's set temperature even after 30 mins. This oven was more then £700, what a joke, thought I was buying a good brand. Waiting for engineer to come out but it's going back no way will I accept a repair on a brand new oven.”

Helpful Report

Posted 5 years ago

“First they lost the order. Then they found the other 3 weeks later. Their representatives including managers would say they are going to call back. They did not. They still wanted the full price for the jacket eventhough it is taking 3 months for them to get delivered after promising a Christmas Delivery Date. Shop else where.”

Helpful Report

Posted 5 years ago

“Ordered my brand new Neff cooker. I found the the temperature dial was not working. An engineer visited and he decided that my brand new Neff cooker had a faulty board and would need replacing. Ordering and replaciment would take two weeks. The Engineer advised that I should ask for a new replacement cooker. A new cooker could not be delivered until the New Year which means I won't be able to cook my families Christmas dinner. Thanks Neff or should that be NAFF?”

Helpful Report

Posted 5 years ago

“My Neff washing machine was making funny noises. I called a Neff engineer to visit he came and charged £100 for the visit?! Said drum bearing or motor bearing are the problem (brought no parts). I called them and arranged for drum bearing to be changed. A week later another guy came in with no part again and said he will not repair the bearing unless we change the motor which will cust us another£250. There seems to be that their policy is only get the £100 visiting money which is a rip-off. I do not recommend this company to anyone. They both tell that we are better off buying another brand which is cheaper which is strange and they even don’t have a technical department to deal with customers.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Neff Reviews