Name: Net World Sports
Rating: 2.97

“Purchased a 70x14x12 #42 foot batting cage net on 5/31/22. Net is already degrading coming apart in 16 different places (6 holes from baseballs coming through and other spots the netting is breaking and unraveling). Some of these places see little to no baseballs and should not be falling apart. This is my third batting cage net I've purchased and the only one that has not lasted 8 years. On their website they relate using premium netting that protects from UV and rot witch I would question. I emailed the company who related they have a one year warranty and I should buy replacement panels ( I would need 3 of the 5 sides). Do your research before buying other companies will give you an accurate timeline of how long your net will last. This company is hiding behind their 1 year warranty and at this time is not trying to make this right.”

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Posted 3 weeks ago

“Do not buy from this company. Despite having an Australian website and an Australian phone number, this is a UK company. You will be charged duty on you purchases amounting to an extra 25-30% of your invoice.”

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Posted 1 month ago

“I purchased 2 new soccer goals through Net World Sports and had to wait nearly a month to get them between processing and shipping times. When they arrived one of the goals was new, but the other what clearly been used (dirt stains and fraying on the nets and canvas) and was sent with a broken fiberglass pole. I contacted the company about getting this situation rectified and they told me they could send me a new replacement pole, but that the other issues were purely aesthetic and could be reminded by washing the gear. How you can justify sending me an obviously used product when I purchased what should have been a brand new goal is beyond me; I didn't pay an arm and a leg to have to hand wash their product upon arrival because I was lied to about the condition it would be in. Once I called back irate about this breach of contract they offered to send return labels and replace the product, but it will now be another month that I am unable to use what I purchased as I wait for that to happen and the new shipment to come. Will never be using this absolute joke of a company again”

Helpful Report

Posted 2 months ago

“AVOID!! They use inadequate packaging which causes their products to get damaged in transit and refuse to send you correctly packaged replacements. Whilst they will refund you if you return the items or alternatively accept a 10-20% discount on the damaged item (i.e. £2 or £3 discount on a pair of damaged dumbbells) that isn't much good to you if you ordered a set of dumbbells and want a complete set from a single brand. I now have 75% of a set from them and have fill the gap in my set with another brand. I provided evidence that their products were not correctly packaged but their 'customer care' agent (Ellie) just repeated the line "we are unable to guarantee the prevention of further damages in transit despite any additional packaging measures. Therefore, we are not confident in sending another replacement to you." I found this response rude, dismissive and ultimately dishonest as Ellie knew full well from the evidence I provided that the root cause of the damage was poor packaging at their end. I will NEVER order from this company again and encourage others to avoid for the same reason. Reading the reviews below I can now see that this is a common theme!”

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Posted 4 months ago

“We purchased the Metis boxing pole for our son as a Christmas gift in December. Recently, while he was using it, the boxing ball on top detached and flew off (it is a good job he had gloves on and no one was stood behind it, as it could have caused a very nasty injury). Upon closer examination, we discovered that the spring was severely rusted, indicating improper storage at the warehouse. It was not fit for purpose and dangerous! Despite sending photographs as evidence and reaching out to customer service twice, we regret to inform you that they have declined to accept responsibility for the faulty spring. It is disheartening that a product designed for physical activity and impact absorption would deteriorate within a mere six months. Given the circumstances, we feel compelled to express our dissatisfaction and disappointment with the product's quality and durability. Consequently, we have decided to refrain from future purchases from this company. Additionally, we intend to contact the appropriate trading standards authorities to report the product's unsuitability for its intended purpose. We hope that this matter can be resolved promptly and satisfactorily, as our son is understandably upset by the situation.”

Net World Sports 1 star review on 17th July 2024

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Posted 8 months ago

“We purchased the Metis boxing pole for our son as a Christmas gift in December. Recently, while he was using it, the boxing ball on top detached and flew off (it is a good job he had gloves on and no one was stood behind it, as it could have caused a very nasty injury). Upon closer examination, we discovered that the spring was severely rusted, indicating improper storage at the warehouse. It was not fit for purpose and dangerous! Despite sending photographs as evidence and reaching out to customer service twice, we regret to inform you that they have declined to accept responsibility for the faulty spring. It is disheartening that a product designed for physical activity and impact absorption would deteriorate within a mere six months. Given the circumstances, we feel compelled to express our dissatisfaction and disappointment with the product's quality and durability. Consequently, we have decided to refrain from future purchases from this company. Additionally, we intend to contact the appropriate trading standards authorities to report the product's unsuitability for its intended purpose. We hope that this matter can be resolved promptly and satisfactorily, as our son is understandably upset by the situation”

Net World Sports 1 star review on 16th July 2024

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Posted 8 months ago

“we purchased a golf net .... typical Far East product, flimsy inappropriate net that developed a hole after a very short time. The whole thing went to the tip and then presumably onto land fill. The bit of artificial grass you hit the ball from was okay but no good without a decent net. You buy cheap and it is elevatable you buy again.”

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Posted 10 months ago

“Purchased Forza Elite Basketball hoop by phone, to a Dublin number. It arrived in good time, I got tradesman to assemble. After 13 months, the support bars had rusted through at the bolt points and backboard and hoop slowly fell the ground. I was told by customer service I was 4 weeks out of warranty. I cited consumer law, the product should be fit for purpose, and work for a reasonable time with normal use. I was told the company is registered in UK, and EU consumer law did not apply. The company did not respond to official complaint. Would love to add photos, but they wouldn't upload.”

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Posted 11 months ago

“I honestly would never buy from this company again i bought close to a $500 professional golf cage from this company. Nothing is fitting nice and smoothly I have used soapy water and other lubricants to try and get this cage together and nothing works the bars get halfway and just stop... I have reached out to them but they are not doing quality control of high-end equipment they are selling. I am extremely displeased with my overall experience with this company... all I have to say is I could've gotten a better product on Amazon for more than half the price I spent on this one”

Net World Sports 1 star review on 20th April 2024

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Posted 11 months ago

“I wish I came here first, as this is duplicate experience. This company's international marketing approach is to present as a business set up in your country domain to mislead you that they not exporting products. They avoid detailing this during the check out or on the invoice that the buyer is responsible for any duties or taxes of your receiving country like a reputable businesses would do. When contacted, they note and proudly present that they are in actioning there requirements of consent and to see the lengthy terms and conditions noting this. There customer service was completely unemphatic and identified that their practices are fully within the legal requirements and have no need or desire to be a transparent business within the international community. Please be careful if you choose to support this company.”

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Posted 1 year ago

“BUYER BEWARE….!!! They sent me the wrong netting. I had to pay to ship back to them. I purchased a new net from them right then because I couldn’t wait for the original netting to get back to their warehouse for inspection of net for the refund to be issued. Call 5 days after they received the net and they said they didn’t have it. I said according to UPS. Dacron has it. After many emails of proof showing they accepted it, it magically appeared in warehouse. 2 weeks go by and I get a partial refund for the net. I’m losing roughly $700 over shipping and netting. Josie was the “manager” I talked to and said they wouldn’t do anything about it because I’m getting a “refund” for net but not any of the shipping cost. EVEN THOUGH ITS THEIR FAULT…!!! Do NOT buy from this company..”

Helpful Report

Posted 1 year ago

“Ordered a volleyball net with poles for my school and the package did not come with the hardware to put it together. I asked if they could ship the nuts and bolts to put the poles together and they said they would. I never received the package with the hardware. I contacted the courier they said it was delivered. The mail person at my school said it was never received. Called back to NetWorld to see if they could send the hardware again and they refused and sent out to a request to the courier instead even though they already did that the first time.”

Helpful Report

Posted 1 year ago

“I bought a CosySpa hot tub on the 20th of December from Net World Sports and everything that could go wrong, went wrong! Firstly paid 108 euros for the 2 day delivery. The delivery came in 5 different boxes and the last box of arrived in 9 days actually, so what's the point in paying extra for 'quicker' delivery? Secondly, their website states that the hot tub was UK 220-240V powered but the product delivered was 120V, so now I need to use a voltage converter to get that working. Lastly, and worst of all, the pump in the hot tub came broken, it does not work at all. I've ringed them 4 days and sent a dozen emails, they asked for a video recording, but nothing has been done yet. Essentially I'm 660€ short and have a broken hot tub 19 days after my purchase Order number: S12808426”

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Posted 1 year ago

“The back of the wetsuit ripped after two uses. I only used it while s snorkeling in a river, so the back was not scraping on anything. Would strongly not recommend purchasing this wetsuit.”

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Posted 1 year ago

“We were surprised that the soccer target net cover we purchased came apart the first weekend my 8-year-old daughter used it. She was pretty disappointed. The stitching just completely gave out…”

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Posted 1 year ago

“I have received a wrong piece 198 The left post keep detaching !!”

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Posted 1 year ago

“I had an extremely negative experience with this company. I was searching for a 16 x 7 soccer goal post for my kids and found one at a reasonable price on thier website. I also saw the same product on Amazon, but since their price was lower, I decided to make the purchase from them. The shipping was on time, but the product's quality was subpar. After a couple of weeks, one of the side pieces broke. I contacted the company to request a fix, and after some back-and-forth, they sent replacement side pieces. However, the problem persisted, with the side pieces breaking again after a few weeks of use. It became evident that the material was flimsy, and even minor impacts or slight wind would cause it to break. Frustrated, I wanted to return the product and receive a refund, but they started making excuses, claiming that I had installed it incorrectly or that my kids were responsible for the damage. They coerced me into reinstalling it, which was a painstaking process. However, the same issues reoccurred after a few weeks of use. At this point, I had enough and reached out to them with pictures . Finally, they reluctantly agreed to accept the return, but they insisted that I pay for the shipping charges. Keep in mind that I had to ship the product back from the US to the UK, and the shipping cost was almost as much as the refund itself, given the two heavy packages - one for the bar and the other for the remaining parts. I explained my situation, but they remained inflexible. Frustrated with their lack of cooperation, I had no choice but to file a dispute through my credit card company. Shortly thereafter, the seller came to terms, sent me a prepaid shipping label, and I returned the product. In conclusion, I strongly advise against purchasing any products from them and recommend avoiding this seller altogether.”

Helpful Report

Posted 1 year ago

“Really poor customer services. Have sent my parcel back via post office for a refund and have proof of this. Net world is refusing to give me a refund or a item in exchange. Been chasing for months now and there blaming me! When they have lost my return and still refusing to refund my order or let me speak to a manager”

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Posted 1 year ago

“I ordered 5ft High Astroturf Slalom Poles - Pack Of 8 for $307 on Sept 12. On Sept 19 I followed up after confirming that I am not ordering from the UK but from North America and assured the equipment would be delivered expediently. On Sept 27, after no response, it occurred to me I got scammed. I wrote the company saying that I got scammed congratulations. I received a response finally on Sept 28 assuring me I didn't get scammed. On Sept 29 I wrote another message "still nothing" as no information followed his last email. On the same day I was sent that they are typing with their warehouse and that if I placed an order in the future they would compensate me and he apologized. Then nothing was sent, no tracking, no information about my order. So I sent this on October 3, 2023 "Good morning, You assured me this isn't a scam yet you don't respond to emails or give updates. Gareth I deserve a response. When will the product I ordered be shipped? That isn't rude or unfair, it is well within my rights to expect a minimum response." I had to follow up again with the main sales email and was told the person I was dealing with just went on vacation and that they would look into my order. Then another day went by and I explained that me following up with people on vacation after a month of trying to get my order is insane. They apologized again and sent me a tracking number. I finally received the order on October 16 and it was missing the base for the poles to stand up. No one contacted me and nothing was said. So I followed up (again) and was told they would look into it on October 17. Today I recieved an email saying that the base was shipped separately and from the tracking number it appears I won't be getting them for weeks. And no apologies this time.. This is ridiculous. Don't bother. There are way better companies who will have the decency to credit you and follow up with your order after so many blunders. Date of experience: October 17, 2023”

Helpful Report

Posted 1 year ago

“I bought a wet suit from Net World Sports which turned out to be small so needed to return but they're using every excuse to defer it. even though I don't even have to provide a reason, they behave like I need to beg and convince them. Though I meet all the criteria such as a simple paper tag (which by the way is fine in my case but could have been easily torn during transport) they're still bringing up new stuff and not responding my request to assist with the return. Not worth your time and nerves, there are tons of better alternatives out there.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Net World Sports Reviews