Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal service how bad must Scottish Power be if these are 2nd worst customer services!!! Called them over a £2000 bill 9 my latest read is copied and pasted below, the average house uses 3105 kw per year i've managed a whopping 6580 in 99 days, I live in a 3 bed semi gas C/H and gas cooker, I could run a small island based on their figures! 11 October 2015 - Your reading 17 January 2016 - Your reading kWh used over 99 days 28764 35171 6407 11 October 2015 - Your reading 17 January 2016 - Your reading kWh used over 99 days 5041 5214 173 Total kWh used 6580 This cost 6580 kWh at 13.000p per kWh £855.40 Standing charge of 13.640p a day for 99 days £13.50 VAT @ 5.00% £43.45 Total cost of electricity used £912.35”

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Posted 8 years ago

“This company should not be allowed to continue trading. Abysmal. Three missed appointments to change meter from white meter to standard meter (pensioners on pension credit so we missed out on several months savings that we eventually achieved by changing to standard meter). No calls to say they wouldn't be coming. Continually tried to increase our direct debit despite us using 30% less electricity than was estimated we'd use when monthly payment was set. Online bills charged a much higher kWh unit charge to what we had fixed for 12 months. Took months to rectify all the problems. Customer services non existent. PLEASE, FOR THE SAKE OF YOUR SANITY, DO NOT TOUCH THIS COMPANY.”

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Posted 8 years ago

“My account was closed by n power without me knowing . I have no answer to why my account was closed and even though I was still paying was sent a bill for 488.00 I know want answers and compensation as I been hassled by n power for 6 months now.and is still not resolved.”

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Posted 8 years ago

“Shouldn't be allowed to trade. In August 2014 we were told that we had to have the gas meter changed, but when they put it in they've Came to change it they didn't record reading of the meter they took out or the one they put in. When we tried to get some money back as we had a lot of credit as we pay by did. We were told the meter readings were wrong and it was under investigation. We were made to feel like criminals. My husband passed away very suddenly in Jan 2015 and I then had to deal with their bereavement team. WHAT A JOKE. I was made to change acct numbers as the acct was in my late husbands name. Eventually I had to get my MP involved. They soon sorted it out then and refunded 6 months gas. Disgraceful. Now with OVO.”

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Posted 9 years ago

“Avoid at all cost Robdogs and an absolute waste of time trying to deal with thick morons in customer service Worst company ever Deal with n power , you will be ripped off.”

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Posted 9 years ago

“My name is samuel kontor and my npower account was153514096. Npower is the worst energy company that i have come accross and as i type i am almost suicidal. I was with npower for two years and never defaulted on my bills. I moved house and informed npower and paid my final bill of £182. Since then npower has been chasing me with bills saying that i still live at the address. One day the apologise and then the next week a new bill comes and they call and harass me for money that i dont owe. Thier customer service is the worst i have ever dealt with, they hung up on me several times and would not hear my complaint. These people are the worst and no one should ever take an account with them.”

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Posted 9 years ago

“i would like to give npower a minus very bad review even though i have left their company because instead of taking £100 a month from my bank as agreed they took £250 and closed my account with them i had to contact them to put it right and contact my bank to claw it back they said sorry then did it again three times all together so enough is enough i changed company the new company is now in dispute with npower over the meter readings npower have submitted it feels like i am being punished for leaving their company”

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Posted 9 years ago

“I'm currently 8 month pregnant in a flat with storage heaters powered by electric, I've phone phone the council about it and they said its down to the supplier, npower, when npower come out the said its down to national grid so 2 weeks on and I still have no hot water or heating, I asked for economy 7 meters put in and they sent come one out to remove my meter that powers my storage heaters, phoned npower 3 times in 1 day and haven't got anywhere with them, so not only am I paying electricity on my token meter they are sending me a bill every month of £190 for my storage heaters baring in mind they haven't been working for 2 weeks.. They are the worst company I've ever encountered, what an absolute joke, don't appreciate at 8 month pregnant running up the street to get a wash in the middle of winter! If this is how they treat customers they shouldn't be in business.. Disgraceful!”

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Posted 9 years ago

“Moved into a property yesterday still no gas and electric ring Npower was there in two hours, Now me and my kids can enjoy Christmas. Diana kelly”

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Posted 9 years ago

“Would not ever recommend NPower to anyone! When I first set up the account it took 5 months for them to get the direct debit sorted. I kept getting a letter saying I owe them money but I had called to set up a direct debit over 5 times but for whatever reason they would say it was set up but then a month later no money was taken from my account. When I closed my account I was in credit of £60.00. That was 4 months ago and I'm still waiting for this refund. I keep calling to chase, they tell me its sorted but then no money shows in my account! I will keep chasing my refund but I am so frustrated with them. Avoid Npower!!!”

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Posted 9 years ago

“I advise anyone who is planning on moving to NPower, NOT TO! THEY ARE S**T”

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Posted 9 years ago

“Awful company to deal with, they constantly get things wrong and always give misinformation from one minute to the next. gave this company my direct debit details 3 times and every time they insisted that I was wrong. I have never in all my life had to deal with a more stressful and stupid company. Ignore at all costs and go somewhere else as they are not worth your sanity”

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Posted 9 years ago

“Business Credit control department was refusing to take payment and when they decided to take a payment she said she will take nothing less than £1300. When questioned about why we had to wait 1year for correct bill she said you should put money aside. So they being nice to give 3 months to pay the out standing balance. Explained to her I paid two bills previous and was told it was correct. She didn't care one bit about our situation even knowing that it was there fault that there is a large amount to pay back”

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Posted 9 years ago

“I wish I could give a minus figure. My daughters gas went off on Sunday, she couldn't get customer service, so had to wait until Monday. She has been told she doesn't have an account, they asked for her post code. When an engineer finally came he stated he couldn't do medium flow meters so left. My daughter has waited in everyday in a cold house either phoning or waiting for an engineer who will be coming in the next 4 hours. It is now Thursday and after yet another phone call they can't find a record of the job. Surely a woman who has a ten year old daughter, who has been without heating or hot water for 5 days in November, should be a priority. I was glad when I finally changed my supplier because npower couldn't generate my final gas/electric bill for 12 months. Sadly they haven't improved. They should be ashamed of themselves for such a bad service for their customers”

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Posted 9 years ago

“Avoid at all costs! They may look cheaper but the amount of time & effort you will lose sorting out their problems is not worth it. Worst company I have ever had the misfortune to deal with. Appalling level of customer service. Wanted one online account & to pay by DD & they failed miserably. I had to refer the matter to the Ombudsman which needless to say I won. The last correspondence I received was a bullying court letter stating that despite attempts to contact me I had not got back to them. This despite the numerous calls & emails to them just shows the level of incompetence at which they operate. Even after receiving letters from them confirming my complaints were being dealt with and they could not tell me what they were charging me for. Staff are useless. The management worst. Scored 1 star as I had to put something otherwise it would be nil. They should be closed down.”

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Posted 9 years ago

“DON,T USE THEM AFTER SEVERAL CALLS TO THEM WITH NO ANWSER AFTER WAITING FOR AN HOUR AND THE TRYING ON LINE CHAT IWAS TOLD IT WOULD TAKE 45 DAYS TO GENERATE MY FINAL BILL AFTER MOVING TO ANOTHER COMPANY AND THAT THE CREDIT DUE TO ME WOULD BE SORTED THEN WHICH WOULD TAKE ANOTHER 14 DAYS OR SO”

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Posted 9 years ago

“Omg I strongly advise everyone to stay away from n power! I can't believe how bad they have been!! So unprofessional. No one knows what they are doing. I lost my gas card once I had no gas for weeks and they did not solve my problem! Left me hanging i had to switch to British Gas. I would never ever go back to n power again. They are horrendous in every single way possible! They are a nightmare!”

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Posted 9 years ago

“The worst customer services. After a 12 month ongoing complaint I am still experiencing difficulties! Communications are extremely poor and consistently pass you on to someone else. I have even been put through to the wrong department. As soon as my billing dispute is resolved, I will be changing my electricity provider.”

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Posted 9 years ago

“Great at taking your money - really really bad at giving it back...... Firstly as many other customers have experienced they have increased my DD's which left me £335 in credit at the time of my changing supplier. When my final bill was generated they advised me that my bank had blocked them from crediting my bank account with the money owed to me. (my bank denied this would ever happen). They then advised I would receive a cheque in the post which never arrived.....now it's been passed to a 'specialist team' who are going to investigate why I haven't received my refund. This is going to take 50 days this is after the 25 days it's taken them to tell me they haven't been able to refund me. So basically they have £355 of my money sitting in their account earning them interest as well as god know how many other customers accounts which are in credit and there's nothing I can do about it.”

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Posted 9 years ago

“Absolutely diabolical. Can't even begin to describe the problems I've been facing.”

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Posted 9 years ago

Npower is rated 1.1 based on 393 reviews