“Thought I would share this very unpleasant experience with Octopus Energy.
I was switched by Octopus to Utility WareHouse automatically. I DID NOT EVEN CONTACT Utility W/House or request any switch to any other utility supplier.
Octopus even charged me £150 for switching. Luckily, I check and read my bills! Of course I complained to Octopus management and asked them to contact Utility WareHouse for the evidence of either phone call or e-mail, plus I stated that Utility W/House would not even have have my bank details unless Octopus had shared them.
This is really scary as Octopus should have looked after my personal data, and it indicates that there is a problem with their computer system. How many other people have had this problem, I woder?
Well, Octopus switched me back to them (after 3 complaints) and refunded my transfer fees (they did not even notify me of this, as if trying to cover their tracks)? BUT did in no way contact me to apologise or inform me of the refunds, not even some sort of small compensation gesture.. They were stealthily quiet about it all, hoping that I would go away and not complain any more.
WELL here is my report for all to read. BE WARNED, read your bills and ensure that your supplier does not do this to you. For data protection and customer service they get NO STARS here. What they did was not proper and I almost got OfCom involved.”
“The smart meters DO NOT WORK!
They know full well they don’t work but that is part of the scam because then they charge you what they want and nobody will help you with these rats!
AND THEY ARE RATS, DIRTY, FILTHY, ROBBING, STINKING, INFESTED, SEWAGE RATS!
If you like living the stressful life then sign up with these incompetent mother f*ckers and enjoy the ride …weeeeeeeeee…... and then it’s the straight jacket.
No other energy company treats you as bad as these tw*ts because they wouldn’t get away with it and God knows why these f*ckers are getting away with it!
IT IS ABSOF*CKINGLUTELY UNBELIEVABLE!”
“My account was in credit as I had mistakenly over paid. I contacted Octopus and they agreed I was in credit. They asked for a meter reading and brought the account up to date. I was then told the refund would be actioned. Payment would be made to whichever account I had used to pay them on the last occasion.
After 5 days I had to chase payment as nothing had been received. Then part of the refund was credited to my credit card but not the total. I emailed to find out where the balance was. I was told that due to the size of the refund it couldn’t be paid in one transaction. I was told payment of the balance would be made in 3 days to my account. I presumed my bank account as I had used it to pay them previously. 10 days later nothing had been received and I continued to chase. Fiona swapped messages with me and was misleading, evasive and patronising. told her I wanted to raise a complaint and she told me she would handle it for me. How can she mark her own homework? Then out of the blue a cheque arrived in the post for the balanced. I have never paid Octopus by cheque so why did they issue this. They said the refund would be credited to an account I had used to pay them. I have never written them a cheque. To make it worse they sent the cheque to the supply address not the billing address. They have always sent invoice to the billing address.
I think the plan was always to delay repaying me and the cheque and the wrong address were part of their plan. I thought they had a good reputation but my experience has been 1/10 and I will now swap supplier.
Michael Sharp”
“I had an issue where the incorrect amount had been taken from my account and that I had problems reading my meter due to disability. I spoke to Hannah and she has arranged for my meter to be read for me and also sorted out the payment error. What a credit to the team. Very happy”
“I always pay more than required on the 2nd of each month as soon as their app shows me how much I owe them. But they disregard my payments claiming I am in debit, discrediting me!
They are purely horrible. Cannot wait for the 8 weeks to put a formal complaint against them.
Need to add I am an elderly pensioner on state pension.
Shame on octopus.”
“do not hire this company
Terrible service, I opened my account with them 17 days ago and I still don't have energy.
The customer service women are terrible, very unprofessional, they talk to me very rudely.
I think it's because I DON'T SPEAK ENGLISH 😪”
“They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Reported a scam to Mrs. Doris Ashley.
Email: dorisashley71 (@) gmail. Com.
WhatsApp+1---(404)--721--56--08 for recovery.
I was glad for her services. In just four day they helped me recover it all”
“They are easy to contact. They have all the time in the world for their customers. They actually have English speaking people that are not all from the 3 world.”
“I am disabled I’m registered disabled I have severe Rheumatoid Arthritis and COPD I’m retired pensioner. Get less than £30,000 per year, I privately rent and Octopus tell me I do not qualify for free loft insulation. Please someone tell me how bad you have to be for these heartless guys to supply it.”
“The company has taken my £1049 charger payment and still hasn't installed 2 months later. They can't find my notes on the system and no one is getting back to me. I don't know what to do. I even messaged the CMO on LinkedIn for help saying I'm having to drop 1 star reviews (so as the senior marketing person, this isn't great so please get back to me. Nada..”
“I was 700 in credit asked for a refund about 12 weeks ago emailed them
Dozens of times promised to get back to
Me within 48 hrs 😠never happened then my meter readings from
Sept to today changed and also my credit whent from 700 to 81 😠😠😠 and on my account fales meter readings which I got photos of my original meter readings”
“Absolutely awful. I am unsure as to why people hold octopus at such high regard. My gas supply was cut last night, contacted the emergency helpline who told me to ring the supplier. Called supplier but they're out of working hours. Emailed their emergency email, no response till this morning. So all night we spent with no gas meaning no boiler meaning to heating or hot water. Spoke to customer service this morning, given a response of 'cant guarantee anyone will be coming today but I'll raise a complaint', I'm still waiting for this person to contact regarding making a complaint.
Finally got a response to my email asking 20 questions and then said they'd send someone within 4 hours, booked me for after 4 hours so when I queried this they said they didn't say within 4 hours, lies, I literally have their email where they did say that! Then they said the booking that has been made isn't guaranteed it'll be that time but maybe that time. What on earth?! I've had to take time off work losing money now and Octopus are deliberately neglecting vulnerable people in my house by refusing to fix an issue at the time they gave themselves. No-one has contacted me even now to register my complaint. Disgusting heartless people working for a company which literally thrives off of our hard-earned money and provides nothing in return. Hope they experience what I have with the same service in return.”
“terrible from the start, they would not answer my emails, then my prices are dearer than i was told, bad customer care when you do manage to speak to someone, will leave as soon as i can”
“Agree with most of comments below. We have been moved automatically to Octopus December last year and since then only troubles. No one of the customer service can't help, they can't transfer you to higher management when you ask, so basically you straggle again and again. Wrong billing, once was sorted after many calls and now a few months later again the same, no one can explain you why, no communication whining customer service, so you need to explain yourself evey time you call. Absolutely worst of all supplies so far.”
“Worse cutsomer service ever, there reviews and Adverts are all fake by theoir staff for a bonus, My complaint of 12 weeks still not resolved alll i get is some clown on the laptop sending a message saying
"I sincerely apologise for the delay in response and the frustration this situation has caused you. I understand how important it is to get this resolved quickly, and I truly appreciate your patience." this time its Pamela .. absolute disgrace . she then said
have escalated your case to the smart tariff department to ensure they look into this matter thoroughly. Once the switch over has been processed, we will be able to revise your bill accordingly.
I understand that this has been ongoing for quite some time, and I assure you that we are committed to resolving this for you. I will also make sure that a senior team member is aware of your situation and can assist further." same message from different clowns for 12 weeks ,, I hope this goes leagl and to court .. 855.oo pounds for a 14 day period when my bills are approx 100 a month ..”
