Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! Robbery! Hidden costs! I sent a parcel to Italy, I paid for it and upon delivery, the recipient was asked to pay twice as much. Apparently, the new customs duties after Brexit. P2G doesn't let you know that there are extra costs. On the last, the recipient is informed that he must pay a very large amount otherwise the package will be destroyed. They seem to have the lowest prices, but in the end you end up paying three times more. It's a trap, be aware!!!”

Helpful Report

Posted 4 years ago

“Terrible ! I have send a parcel to France with insurance to make sure that it will arrive or will get compensation. Well they lost my parcel and don’t want to compensate ! Beware don’t Deal with this company they argued that Porridge powder it’s food that mean it’s prohibited items well I had clothes inside they make me feel up forms to refund but at the end they make me waste my time ! I will not send anything else with them anymore !”

Helpful Report

Posted 4 years ago

“Lots of parcels lost regularly. Customer service is nightmare. Even if you claim lost parcel you can't be sure that you will get compensation. Avoid if u can.”

Helpful Report

Posted 4 years ago

“My parcel did not arrive. The tracker showed two alleged unsuccessful delivery attempts by Hermes. These never took place. It then showed 'delayed', no explanation and 6 days later there has been no update. All efforts to contact them have met with no response.”

Helpful Report

Posted 4 years ago

“Ordered next day delivery. Followed up after 2 days as parcel still in transit. Told that it "Will be delivered today". Still not delivered. Followed up again, told that parcel not even at the depot. I asked about the promise it was on the way to be delivered. Was told "Will be delivered today" was meant to be "we'll do our best but can't guarantee". Refuse to understand that the promise to deliver today can be taken as reassurance (guarantee).”

Helpful Report

Posted 4 years ago

“40 days late 😪”

Helpful Report

Posted 4 years ago

“i wish i could give them 0 star”

Helpful Report

Posted 4 years ago

“Tracking states package was delivered to correct address but it wasn't as recipient was in flat all day waiting for it. Also signed for with "XIH" which is not really a help in identifying anyone! Think very very carefully before entrusting your valuables to this company. Only gave them one star because didn't have option to give them less...”

Helpful Report

Posted 4 years ago

“I sent 3 paintings I had painted through P2G, they were picked up on the Monday and two were delivered on the Wednesday. When the third was not delivered by the Saturday I raised a complaint which took over a week and after I had been in touch again I was told that it had been found would be delivered soon. When it was not delivered and more communication, two weeks later I was told it had been delivered, but it had not and they did not have a photo as proof of delivery. I made a claim, but as I don't have receipts for something that I created myself, it looks like I will not even get the £10 compensation”

Helpful Report

Posted 4 years ago

“I would rate 0 stars if I could. I will never ever use them again. Not recommend them at all. Costumer service is awful! You just get to chat with someone who does nothing to help you. I paid the insurance and they didn't refund my money anyway. Taking legal actions against them already.”

Helpful Report

Posted 4 years ago

“I actually bought international despatch through Hermes Internatioanal site, they lost a parcel before Christmas and when I went to claim I was referred to Parcel2go and Hermes say my claim must be with them as my contract is with them even though I bought my service on their website. Needless to say parcels to go refused my claim even though they have lost my parcel and it was insured but they say they don't have to pay me as I can't prove the value of the parcel. I insured it for the value and paid a lot for that insurance but still they refused my claim. I am taking them to court now but it's very clever the way they pass you from Hermes to Parcels2go and neither take responsibility. This company has the worst customer service ever and their insurance is a complete fraud, they never pay out even though they lose parcels contantly.”

Helpful Report

Posted 4 years ago

“This company is one big joke. Parcel was sent as present way before Christmas from Wales to London. I’ve contacted them at the beginning of January as nothing was delivered. Received a reply asking to wait 14 days which I did. Exactly 14days after in the evening I received an email that Parcel2Go lost it and because I paid extra for the insurance I might be eligible for claim. Week after another email was sent that my claim wasn’t successful. Whatttttttt? Parcel2Go is not taking any responsibility and now they have my parcel and the money. Parcel2Go I would like you to know that you’ve partially destroyed spirit of my Christmas. Not only that I was unable to see closest friends and family but also cherish moment of giving presents. Now? I have to purchase the same items and use different abs better company. I’m so annoyed. People AVOID.”

Helpful Report

Posted 4 years ago

“Parcel was not collected on two occasions! contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". useless company, avoid at all costs.”

Helpful Report

Posted 4 years ago

“Giving one because I can't give 0. The delivery company "lost" my parcel and parcel2go did nothing to help me. Had to open an enquiry twice, because the closed the first one "by mistake". They tried to trick you so you can ask for your money back. Started a complaint and even when provided the right documents to prove value and non delivery of my parcel, they are trying to refuse to give me my money back! They are dishonest and thieves!”

Helpful Report

Posted 4 years ago

“I am that incensed by the experience I had with this company I have taken a step I’ve never taken in my life before ... I need to damage them ....... Well if I could leave less than 1 star I would do . This review is not just opinion it is fact . I tried to book a delivery, filled in all the correct details without any omissions. I checked the details before proceeding to the payment page. When I clicked on continue it just kept sending me back to the beginning again. I tried doing the whole process again TWICE with the same result. As you are not able to speak to anybody the only option I had was to use the online chat . Yes they are under pressure so you have to have some patience. I joined the at 24 in the waiting list . 30 minutes later an advisor started chatting to me . A gap of maybe 5 my minutes in between ever Q & A. After telling me they didn’t know what the problem was even after looking in my basket remotely. Please hold while I connect you to another advisor I was told .... I WAS PUT TO THE BACK OF THE LINE AGAIN . I had to get this collection sorted out on that day so I had to persist. It was too late to get a drop off for a Saturday collection and I was told nobody collected Saturday . I could go on and on but let me get the end. 4 HOURS I spent with them with no satisfaction. I HAVE ALL THE FOUR, yes FOUR CHAT TRANSCRIPTS that would make anybody shake with anger. I eventually sorted out the entire thing direct with Hermes on line . Dropped off the 2 cartons Friday evening . Paid online . Labels came by e mail. Cartons COLLECTED BY HERMES SATURDAY despite parcels to go telling me Hermes didn’t collect on Saturday. Moral of the story . Do business with Parceltogo and your own risk and also I’m ashamed at myself for my perseverance but I was determined!! I have saved all the chat transcripts should I be doubted . UPDATE. Parcels to go responded to this review by asking to get in touch with me but as I did not have a booking reference number they could not contact me direct and so would I contact them ! It was clear to see from my review I didn’t get as far as getting a booking number which proves they did not even take the time to read my review fully ! I have tried to contact their customer support team but guess what ..... they do not provide a direct a mail link to that department !!!!!!! I would have to go through their online chat again and I would rather put nails in my eyes rather than use the online chat !! I sincerely hope whoever reads this heeds my warnings”

Helpful Report

Posted 4 years ago

“for your own good do not use this company to send your things. 40 days have passed for a package from London to Greece. the tracking number has no progress since the 2 days of receipt. a market item with a savings of 2 years just lost it.”

Helpful Report

Posted 4 years ago

“Would give a zero rating if permitted. Christmas presents and card sent - packaging ripped and one present removed. Package tapped up with 'Fragile' taping neither presents nor card fragile. Submitted a claim on 25th December - claim still pending??? and no way of contacting them by phone/email to check progress or make insurance claim. Should have read this page before using them - usually read reviews first!”

Helpful Report

Posted 4 years ago

“Utter garbage, courier doesn't turn up and all P2G will do is advise you there's nothing they can do but rebook for another day. £50 for an item in the first place is a rip off, let alone wasting an entire day for a collection that doesn't happen. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I'm still awaity a parcel that was sent on 4th December 2020. The collection courier pre-marked the item delayed before it got to the depot to be sorted and sent to me. According to the tracking, it is still at the depot. Im unable to enquire further as I was not the sender. Thankfully the sender sent another parcel wiia different courier, which i got in two days. I feel sorry for the sender who has lost out.”

Helpful Report

Posted 4 years ago

“Parcel2Go is a shambles of a company. It is incredibly bureaucratic. It is impossible to actually talk to anyone in Customer Services. It is all done through emails and endless forms. And the time it takes for Parcel2Go to reply. The CEO is James Greenbury but customers will never see or hear from him. He must be just a cardboard cut out who must live like a hermit in the bowels of Parcel2Go premises. If you do spot him you get bonus points. He certainly doesn't reply to any emails.”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews