Name: Parcel2Go
Rating: 1.46

“Do not use this company. They did not deliver despite everything being correct and then did not refund me. They tried to claim I had not told them about the non delivery but we had been in contact. Customer service were determined not to consider it was their mistake and were totally unhelpful.”

Helpful Report

Posted 5 years ago

Good Morning, I am very sorry to hear this and apologise for the service you have experienced. Please email us at online@parcel2go.com with more information with your P2G order number so that we can look into this for you? Thanks, Naseem

Posted 5 years ago

“Thieves. How else could I describe how they've treated me. DO NOT USE THESE GUYS EVER UNLESS YOU WANT TO LOSE YOUR MONEY !!!! Picked up the parcel. Lost it. Have done absolutely nothing to try and help find the parcel. Wont offer any help. Have been giving me the run around for 2 months. Customer service is abysmal. gave me every excuse in the book. Then simply closed the case stating they couldn't do anything because "I failed to take out insurance protection" Wouldnt even refund the fee they charged.”

Helpful Report

Posted 5 years ago

Good Morning Fass, I am very sorry to hear this and I apologise for the service have experienced. During the booking process you were asked to declare the value of your goods and at this point you would have been given the option of taking extra compensation to cover your goods in the case of loss or damage. As this option was declined no cover was added to your order and we are unable to compensate you for the parcel. Please also allow me to direct you to our Terms and Conditions; "The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased compensation cover for your Consignment from us." Should you wish to view these in full please follow the link which I have provided below; https://www.parcel2go.com/content/about-terms.aspx If you want to look into this further please email us at online@parcel2go.com Once again we do apologise for any inconvenience this may have caused to you. Thanks, Naseem

Posted 5 years ago

“If I could give minus stars I would. This company allows fraudulent activity. A parcel I did not order was allegedly picked up by an unknown person at their depot and I cannot find out who because I am not who I say I am despite all the proof to the contrary. Do not use this company and force them to upgrade their security. they truly suck.”

Helpful Report

Posted 5 years ago

Hi, I am very sorry to hear this and apologise for the service you have experienced. I would like to look into this for you. Could you possibly email us your P2G order number at online@parcel2go.com? Thanks, Naseem

Posted 5 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 5 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 5 years ago

“DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES”

Helpful Report

Posted 5 years ago

Good morning, Thank you for taking the time to review us. Please accept our apologies for the service you have experienced. I am afraid at this moment I can not advise you on your claim as I am not able to locate your order. Could you possibly email us your P2G order number at online@parcel2go.com so that we can look into this for you? Thanks, Naseem

Posted 5 years ago

“First at all, the lost my parcel, not once but twice. They gave up looking for it, even thought they found it once (so they had a slightly idea where to search). They preferred to refund me £21, which was the cost of the service, nothing compare which what I'll have to pay for what I had sent. They won't pay me more as I had prohibited items in my parcel (couple of boxes). When I asked if that was the reason why my parcel went missing, they said no, it was due the high volume of parcels, hence their fault, not mine. However, they are blaming me for their mistake. Review. I will not buy this services again. Better put my money in a trustful company where I know I'll get my parcel.”

Helpful Report

Posted 5 years ago

Hi Esther, According to our records we are in contact with you about this order. I can see that you have sent us an email yesterday. We will respond to your email and work towards a resolution. Thanks, Naseem

Posted 5 years ago

“Parcel2go is fraud most of the time. Damaged packages (well proven) and insurance doesnt cover, packages not delivered but signed. The answer is always the same: "cant do nothing" FRAUD!!!”

Helpful Report

Posted 5 years ago

Hi Gonçalo, I am very sorry to hear this. I had a look at your order and it appears to be that the claim was closed because your didn't provide the required documents to support your claim. Please email us at online@parcel2go.com so that we can re-activate your claim and assist you during your claims process. Thanks, Naseem

Posted 5 years ago

“nothing good about this middle man courier company. If you use this company, don't expect to see your parcel delivered. This company should be reported to ofcom. It needs to be closed down ASAP. I lost £130 just like that. This company advertised low delivery prices for a reason. It's to entice and con the clients.”

Helpful Report

Posted 5 years ago

Hi, I apologise for the service you have experienced. We do take this feedback on board and would really like to hear more about your experience to see what we can do to improve our services going forward. Could you possibly email us your P2G order number at online@parcel2go.com so that we can look into this for you? Thanks, Naseem

Posted 5 years ago

“Absolutely disgraceful service! I used Hermes via 'Parcel to Go' website. Absolute nightmare!!I NEITHER COMPANY ACCEPT ANY LIABILITY. I dropped my parcel off at my local shop. It was collected by the driver. The tracking logged that it was delivered/accepted at Hermes Hub. Then a days later the tracking stated ' parcel withheld due to damage'. After endless chat conversations online, I was then told that the parcel had disappeared! It was never found and I lost a £70 mobile phone (plus the postal costs I paid). I received Zero refund because I didn't pay the extra insurance. Problem with posting parcels online is that you have to state the contents of the parcel. So obviously.... if Hermes have employed dodgy staff and they know that the parcel is a phone they are more likely to steal it. Not only that they know you haven't paid the extra insurance as well so Hermes isn't going to investigate who the culprit is because they've lost nothing. These parcel companies are taking advantage of customers. E.g why should customers cough up extra insurance money to compensate for negligence and theft caused by parcel employees?? It's all an absolute rip off. Please supply a refund. Then I will update or remove this negative feedback. ref: 9480086286516485”

Helpful Report

Posted 5 years ago

Good morning, Please accept my apologies for any inconvenience this has caused to you, i understand how frustrating this must be. Unfortunately, if you have not taken cover out on the parcel we are unable to proceed with a claim for the parcel. However, we can process a refund of the carriage cost that you paid. If you wish for us to look into this for you please send us an email with your order number (beginning P2G) to online@parcel2go.com. Thanks Nikki

Posted 5 years ago

“If I could give zero stars, I would do! They are absolutely hopeless. I needed some items delivered 3 or 4km and they couldn't even manage that. The first attempt, the items were never picked up. They didn't even notice! The second attempt, they lost the items, despite the fact that the address was correct. Nobody contacted me nor the intended recipient. They launched an enquiry and declared that it was resolved when they discovered the parcel and then said it would be returned to sender!!! When I said that I wanted it delivered, they said that they could not stop this process. This company has serious operational issues.”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry to hear about any inconvenience this has caused to you. When a parcel is returned to sender we are unable to stop this process. If you need us to look into this further please email your order number (beginning P2G) to online@parcel2go.com. Thanks Nikki

Posted 5 years ago

“The worst courier company I've ever had the displeasure of dealing with. Sent to parcels to USA for the cost of £80, both are stuck at customs and have been for 4 weeks. I only found this out after contacting the company I was sending them to told me. Parcel2go never once communicated this to me. I contacted the live chat agent, which by the way is the only way you can communicate with them, spent several hours and got told in the end it's my responsibility to resolve the issue as 'they're only a broker' My advice cut out the middle man and go direct to the courier otherwise you'll be wasting your time and money.”

Helpful Report

Posted 5 years ago

“I read a lot of bad reviews about this company just the day after I did my booking with them, so I was really, REALLY, scary about it. But they came to pick up my luggages in the morning, as they said, and they send it from UK to Spain the day after. I give them 4 stars and not 5 just because the first luggage arrived in time (they said that they should must arrive on Friday) but the second one arrive on Tuesday and the tracking still saying that is “out for delivery”. But everything was great, they didn’t broke any of luggages and the shipping was pretty fast.”

Helpful Report

Posted 5 years ago

“If I could give no stars I would have. Package collected without a hitch; paid for guaranteed delivery of between 1-3 days. Parcel arrived after 7 days. Tracking facility always 'down', no one to call or speak to, other than a robot at the end of a long queue on a web chat line. They tried to tell me my parcel was delayed because you are not allowed to send documents abroad!! An absolute joke. No apology for delayed parcel; had to queue for 45 mins on web chat to obtain refund, for which I have to wait 5-7 days. Appalling service. Likely cheap because you can't speak to anyone to find your parcel. Spend more and use a delivery service with a human being at the end of a telephone.”

Helpful Report

Posted 5 years ago

“If I could give no stars I would have. Package collected without a hitch; paid for guaranteed delivery of between 1-3 days. Parcel arrived after 7 days. Tracking facility always 'down', no one to call or speak to, other than a robot at the end of a long queue on a web chat line. They tried to tell me my parcel was delayed because you are not allowed to send documents abroad!! An absolute joke. No apology for delayed parcel; had to queue for 45 mins on web chat to obtain refund, for which I have to wait 5-7 days. Appalling service. Likely cheap because you can't speak to anyone to find your parcel. Spend more and use a delivery service with a human being at the end of a telephone.”

Helpful Report

Posted 5 years ago

“My package was broken when delivered even with FRAGIL all over it.”

Helpful Report

Posted 5 years ago

“ABSOLUTELY TERRIBLE. You'd think it would be easy: get the address details right, make sure the parcel arrives. But no..... Furious with the service and will NEVER AGAIN use them.”

Helpful Report

Posted 5 years ago

“absolutely rubbish service! avoid avoid avoid!! use the site to get quotes, then go direct to the courier. DO NOT USE PARCEL2GO! if any issues they will not help, nor able to even find out anything and will just tell you nothing is guaranteed. have wasted my time on two occasions waiting around for someone to collect, when contacted customer service via live chat, they were not able to give an explanation why collection has failed on two occasions. Were not able to even find out what happened. Instead they just told me nothing is guaranteed, collection, delivery, being updated why not, nothing. Just have to sit there any pray the courier turns up and doesn't waste your entire day. Ended up requesting a refund (which takes 5-7 working days, yet to receive at time of writing). I will never use parcel2go again as their customer service is not good when things don't go as they are supposed to, which is key to their creditability as a service provider. Wouldn't recommend you take a risk with them as I imagine that if your item is lost/damaged etc they will probably be completely unhelpful!!”

Helpful Report

Posted 5 years ago

“Booked a light and large parcel collection with parcel2go, and 2 days in a row the collection hasn't happened. Absolutely horrendous customer service too whilst trying to get answers and a refund, scripted answers all over the place. Avoid at all costs. Book directly with the courier.”

Helpful Report

Posted 5 years ago

“Terrible after nearly 3 weeks still haven't received my parcel,It's not really Parcel2go to be blamed but Parcelforce,they are the one i booked for, at the same time i am surprised by Parcelforce,as i have used them a lot,but this time they have let me down terribly,The Live chat says the parcel has not been declared stolen,or lost,they know that it's at one of the depot,but why do i have to wait 7 to 14 days before it get sort it? surely it doesn't need that long to speak with the driver who carried out the job.to ask what went wrong?I am not sure now if i book them again next time,as i am really upset by this.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews