Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless waste of time. Cancelled order and asked for refund, yet the man still came to pick up a parcel that was not being sent. I have sent few emails to them. I will be taking things further if they do not refund me.”

Helpful Report

Posted 4 years ago

“PLEASE PLEASE, ALL PASSED CUSTOMERS WHO HAS THERE CASH STOLEN FROM THEM!! IF you have taking insurance out with these theives then I suggest you report them to trading standards,I have had my comment on trust pilot blocked because I have spoke out, this company are being investigated,so the more people report them then much more help you get compensated”

Helpful Report

Posted 4 years ago

“Terrible service, live chat assistants are incredibly unhelpful and obviously copy and paste responses. Sent a parcel recently to Italy from the UK, parcel was scheduled to arrive within a week, 2 months later the parcel is now in the middle of nowhere in a hub supposedly being returned to sender despite actively requesting not to. Receiver waited in for days on end and parcel2go claimed they attempted delivery, despite the receiver clearly stating no one had been. Requested pick up from the local depot, refused. Requested another attempt at delivery, refused. Asked if there was literally any other way to get hold of the parcel, refused. Had no email communication about any change in delivery status or notification that it was going to be returned to myself. Every-time I've contacted the live chat, the assistants have been extremely unhelpful and made no effort to solve the situation. Been told the parcel could arrive to the original address (that I no longer live in) anytime between 8-16. Ridiculous, waste of money. Dread to think what state the parcel will be in if it ever does arrive. Definitely do not use.”

Helpful Report

Posted 4 years ago

“Placed a next day delivery for my son's birthday presents on Monday ..now Wednesday evening and guess what still no parcel.tried to speak to a Human being instead of a robot ....took forever then basically got lied to saying it was on its way ..please please please please don't ever use this company I am shocked at what a crock of s..t this company is”

Helpful Report

Posted 4 years ago

“Stay away from Parcel2Go. They have no clue about delivery. But if you have something to throw away and tired of taking it to recycling centre, then do use Parcel2Go. Day 0 (21/7): Booked parcel2go collect and deliver choosing DX as the courier. Scheduled collection was the next day and expected delivery in 2 days. Day 1: At 10:15 AM, I received an update saying collection attempt failed. I contacted Parcel2Go and DX as no one had ever turned up. I was home all day. Parcel2Go said they need to contact DX over email and it can take 2 working days. I reached out to DX directly and they apologised saying it was updated in error and the parcel would be collected in the afternoon. DX driver finally came with the label and collected the parcel at ~1:30 PM. Day 2: Status on parcel2Go is still "collection failed". DX status says delivery attempt failed. They never attempted to deliver. I ask them to update status and they acknowledge it but no action taken. Day 3: Chase Parcel2Go and DX again on the status. At this time, they have no clue where the parcel is. Parcel2Go said they will reach out to DX over e-mail and asked wait for 24-48 hours (guys, pick up the phone and call). DX didn't bother to take my questions and asked me to only contact Parcel2Go. Day 4: No update Day 5: No update Day 6 (27/7): Parcel2Go still waiting for response from DX. I don't even know whether they emailed DX to just say 'hello from parcel2go' or did they really ask something on my order. This is the response I got from live chat with parcel2go: "We are the comparison website and we email the couriers for updates I am not in control of their replies." Really? What if Amazon said the same about the items sold on their site - we are only a listing website and have no control over items sold on our site? Day 7: No Update Day 8: No update. After chasing further, they open a new inquiry that can take 7 to 14 working days. Seriously, you guys are setting example for how badly someone can mess up a simple task of collect and deliver.”

Helpful Report

Posted 4 years ago

“DONT USE THIS SERVICE. my suitcase is not still delivered after one month and after many emails they refused my compensation claim because I didn’t have the Purchase receipt of my stuff, why would I keep the receipt of stuff I bought months and years ago, very disappointed”

Helpful Report

Posted 4 years ago

“Disgusting service. Beware and check their prohibited items before you use this service or you may end up with no compensation despite taking cover when you booked. Never use or recommend”

Helpful Report

Posted 4 years ago

“I sent a parcel back to a supplier, a £64 piece of pottery. I even insured it on the P2G website. A week later, it showed still in transit. Another week.. another week.. Eventually I contacted them and they said they couldn't find it (a 1m box!) I put in a claim, but they kept requesting the same paperwork over and over. Proof of no-delivery? OK, look here on your website, the screenshot shows it isn't delivered! 'Ah, but we can't trust that, it's not always right..' How can you argue against that. We don't trust our own delivery system... Now the last day has arrived to finalise my claim. Goodbye money... Time for claims court.”

Helpful Report

Posted 4 years ago

“I sent a parcel P2G74553308 over a month ago, they claimed they couldn't find the address, a quick google showed the address as valid, apparently the parcel was then returned, after losing it a few times, there has been no update on the site for 11 days, I contacted their customer service (which is quite a joke) AGAIN, about that I have not my parcel back, reply "It is being returned" I asked when and where on earth is it, why is there no update, reply "It hasn't been returned to you" - oh the genius of that. So apparently for close to 2 weeks the parcel has been found but doesn't move, but it isn't lost and they don't know where it is or when I might get it back. I left a review on Trustpilot, gave the parcel number, they then pestered me with a ton of questions, stuff they should know, regarding the number, my email, then more pointless questions just stalling for time, then reported the review as false (I did send Trustpilot the proof of purchase but since Parcel2Go pays them, not sure if that matters) and apparently that stops you from reviewing them in the future. What an upright and honest company, so as long as they claim your parcel isn't lost, despite the fact that it hasn't been delivered to the address or back to you (again they didn't even make a delivery attempt), you can't claim (so no point in insuring it if they won't let you claim) - they have no problem charging for a service they do not plan to deliver. Attached is my proof of purchase, however I have blanked out my address details as this is sensitive information!”

Helpful Report

Posted 4 years ago

“Horrendous, my parcel is still not delivered after two months. My first correspondence was the 1st July and they didn’t log it until 7th July. Keep texting me I have to wait. I have lost a customer because of them. Warning stay away”

Helpful Report

Posted 4 years ago

“i paid for service because of the net day scheduled collection, all day i've been waiting and it appeared on my tracker that unsuccessful attempt. Live chat customer adviser is not of any help. Unreliable service if you are expecting schedules to be on time.”

Helpful Report

Posted 4 years ago

“DON'T USED THIS SERVICE Order a few different time. Fastway was to pick it up. No one came. Got onto Fastway they said they no nothing about it. Tock for a week to pick it up. Parcel to go wouldn't reply to any messages. They never answer the phone. DON'T USED THIS SERVICE 0 out of 10 If parcel to go would like to reply to me. You got my email address. You got my Facebook message You know where to contact me.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“No stars really. I found the whole process very stressful. No up to date tracking, uninformed staff, and a live chat that went dead because the system went down. Paid for next day and it took 3 days. Won’t use again. Bad management. They even told me my parcel showed as not collected when it had been.”

Helpful Report

Posted 4 years ago

“Utterly dreadful in every conceivable way. If you don’t want your parcel to get there just use Parce2Go. Took 4 months of emails and messing around only to say my item (lost in transit) wasn't covered by the worthless insurance I paid for as I didn't read the small print. Complete contempt for ther customers.. I will never use them again..”

Helpful Report

Posted 4 years ago

“The lost my parcel and after 5 months of contacting them I found the reason they haven't found it is they weren't even investigating it's loss. Then when I pointed out to the agent I'd been lied to repeatedly about them investigating it, he tried to gaslight me saying that wasn't what the other agent were saying. I wouldn't trust them with anything.”

Helpful Report

Posted 4 years ago

“sent 2 parcels 1 was next day delivery it took 3 days . other one sent but not recieved after 5 weeks . sent claim in no refund for either parcel insure parcel told to prove that second hand lego was worth £20 , impossible , still awiting refund carriers were both hermes , thay dont want to know because it was done through parcels2 go both companies are rip off merchants”

Helpful Report

Posted 4 years ago

“Totally shambolic from the service received to customer service my daughter sent it to Spain still waiting on the parcel it got lost and is now on its way back to Scotland supposedly tried to deliver twice we were in both days funny enough no calling card left”

Helpful Report

Posted 4 years ago

“This company are apalling. I know I should have reviewed them before using, my error. They have failed to deliver an expensive package and will not help me. Any obstruction is thrown in your way through live chat and they just use stock answers why delaying you. Please be aware 'DO NOT USE' justified reasons.”

Helpful Report

Posted 4 years ago

“f I can give this company Zero I would. They stole my parcel. The only information I could see was that it cost picked up by the courier guy for delivery. IT NEVER GOT DELIVERED. NOT UPDATE NOTHING!!! THE SADDEST DAY OF MY LIFE. THE WORST EXPERIENCE OF MY LIFE. PLEASE DON'T USE THEM. MY PARCEL NEVER GOT DELIVERED WITHIN LONDON, JIST AND 6MILES APART. FRAUD!!! AVOID THEM P2G75550115”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews