Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted my parcel on 5nov, should be delivered soon, in history it was stated as DELIVERED , but the destination was 50km away from my recipent!! Absurd! Case opened on 23Nov and one week later they ask me (SENDER) for proof of DELIVERY!?!? ... TERRIBLE SERVICE. Do not use!!!”

Helpful Report

Posted 5 years ago

“A prime example of bad service. Took insurance on delivery of an item. (£170) Item arrived to buyer damaged, tried to claim compensation which was a total headache and got rejected. At the very least tried to get the delivery and the collection fee returned (£40) and after a month managed to get £20 but paid into a parcel 2 go prepay account. DO NOT USE THIS SERVICE”

Helpful Report

Posted 5 years ago

“Paid nearly £10 for an item to be delivered next day with DPD through parcel2go, the tracking showed it sitting at their depot over 3 days, it was then delivered after 7 days, I contacted parcel2go as I found this to be unacceptable and they would not compensate for the unnecessary delay”

Helpful Report

Posted 5 years ago

“I've been using parcel2go for some years but recently have received a very poor service from them to say the least. If you must use them, don't opt for your parcel to be collected from your home. You have to wait in all day and the chances are that they don't turn up for it, then you have to rearrange once more. I've heard others report the same problem with them. Apparently there is no guarantee that they will collect. My other issue is parcel size. The website does not ask you what your parcel size is, it only ask if your parcel is longer than one meter. Therefore if it's under you don't need to give them the dimensions. However, it seems the couriers they use do look at parcel size in more detail. This can result in you paying, dispatching and then receiving an emailed bill for more money, holding up your parcel from being delivered until you pay up. Very devious to say the least. If you are fortunate enough to access their online live chat which is hard to find and doesn't seem to be available most of the time, you may end up speaking to someone in an Indian call center for more than half and hour without finding a solution to your problem. There doesn't seem to be any other way of contacting them either, I believe that they don't really want to communicate with their customers. I'm now in the process of looking for an alternative courier company as parcel2go has clearly lost it's way!”

Helpful Report

Posted 5 years ago

“worst service ever , cost me 500 quid , no phone number etc, rubbish service when you lose a parcel a complete joke”

Helpful Report

Posted 5 years ago

“Fraudulent!! USE AT OWN RISK Arranged for Hermes to steal from me. Then after weeks of declining their offer of 23% of my loss, they logged onto my account & accepted the offer on my behalf and processed the payment!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Parcel arrived damaged and that was after it sat waiting for Fedex to complete the shipment for a month. They refused my insurance claim as it had been over 14 days since arrival by the time I filed it. This is not something they tell you until you go to claim. It's buried in their 11 pages of terms and conditions which of course nobody reads. Sneaky.”

Helpful Report

Posted 5 years ago

“Parcel2Go is the worst Parcel service with no access to any customer service team but few individuals on chat who are rude and unprofessional. My parcel went missing in transit and no one was able to find out or tell any still. its nearly a month it is still pending. I will not recommend their service. I guess they are one of the online scam companies who are ripping money off and stealing stuff too.”

Helpful Report

Posted 5 years ago

“Truly TERRIBLE service. AVOID Booked a collection. Courier didn’t show. Rebooked collection. another no show. No explanation provided. Customer service just told me to rebook. You can’t even call them as they refuse to give out a telephone number.”

Helpful Report

Posted 5 years ago

“I sent a parcel 2 weeks ago and even paid extra for cover. The parcel never arrived. I was told that it had been mislaid by the courier (a subcarrier I suspect) and joy of joys it had been found. The next email told me that it had now been delivered - well not to the recipient it hadn't. I spent over an hour and a half on Monday trying to find out what had happened. Once I was cut off completely. Eventually I was informed that a claim would be made out and could I come back to the live chat section. This I duly did and after yet another hour was told I had been passed through to the Claims where I was then told I needed proof of purchase and various other things though this was not mentioned when I paid and took out cover. I am totally disgusted with the response and am wondering about taking this further - perhaps the Small Claims Court. I had intended to post some Christmas gifts through this company but I would certainly not darken their doors again.”

Helpful Report

Posted 5 years ago

“Damage parcel. Didn't contact me. They said they would return it and they didn't. then after a month they decided it was lost. Was a 1.5 metre parcel. Near impossible to contact them. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Stay clear. Cheap practices to deny customers their rights! Worst customer service. They lost my £45 printer on the way to Amazon return centre. When I made a claim (I bought £20 package insurance with them), among other stuff they asked me something nobody can provide - a letter from receiver (Amazon) mentioning they never received the parcel. Really, does Amazon have all the time in the world to send letters for items they didn't even know customers have posted back or not?? They asked for this despite knowing (1) their own tracking has been showing "on the way" status for a month, (2) the carrier's (Hermes) customer service confirmed on chat that the package seems to have lost in the sorting hub I provided all other proofs like proof of posting with Parcel2Go, of item purchase, of its value etc. But no, they wanted a letter for Amazon. All Parcel2Go does is get paid to connect customers with carriers, and sells delivery insurance, and then they deny claims by asking for almost impossible proofs.”

Helpful Report

Posted 5 years ago

“Booked todel theough parcel2go with insurance, they damaged our parcel and refused to reimburse lost money. Generic computer responses, they don’t give a hoot about their customers”

Helpful Report

Posted 5 years ago

“Worst service ever, I never received my parcel but I received plenty of lies!!!”

Helpful Report

Posted 5 years ago

“Sent parcel insured,not delivered .Got onto Hermes who confirmed they had lost it..took a couple of days P2G took weeks saying they were waiting for the courier to investigate,eventually Asking for proof of value and non delivery?? It was insured for £60 and premium paid calculated on this value We sent screenshots from Hermes and P2G! Showing parcel not delivered..not accepted!! Need email from receiver saying they have not received Months now gone by and still no decision. Lousy customer service no phone number only email And live chat sometime! Will never use again.Will go direct to courier company's then you only have one link in the chain”

Helpful Report

Posted 5 years ago

“This Companies customer service is woeful. Parcel2Go continue to refuse to take responsibility for the theft/disposal of my parcel. If anything goes wrong your to foot the bill alone & left eating generic 'cut n paste' responses. At this time of year, their not worth the risk.”

Helpful Report

Posted 5 years ago

“Parcel sat at Depot 24hours before being marked as “out for delivery but possible delay”, item never arrived & at 1.23pm following day “out for delivery but possible delay”. Useless tracking that means absolutely nothing, this item is less than 30 miles away at the depot & still hasn’t arrived. DO NOT USE”

Helpful Report

Posted 5 years ago

“They collected parcels, but not customs documents they required as courier fromTNT refused to pick them up. They said parcels would not arrive to destination as it was international and I am still awaiting my refund/return of parcels. Chat person seemed to be a scam as repeating the same questions you had already answered and confusing things/contradiciting themselves. Proper scammers. Does anyone know how to claim this / complain to Authorities being an online scheme?”

Helpful Report

Posted 5 years ago

“Useless company, aggregate all the big companies and offer you great fast deal and then they book slow services to take margin on your booking, regularly deliver late or not at all, best to look here and book directly. I booked a parcel to India, no tracking available until there was a delay, attitude from the chat person when you eventually find them and despite booking TNT no useful date or time on parcel. Waste of time and money. USELESS - DO NOT USE.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews