Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,195 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

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“I send parcel to eu country.Has been hold stolen or lost.I've provided invoices and everything which I provide but they ask for imei for phone which is brand new and send away other stuff.Avoid them better open account with courier company to get 100% your claim will be paid I paid insurance as well but no luck again so if you wish to get your parcel better use.also no customer service as well what a joke.You have to wait a day for answer.And I luckily chance to sent imei number from currys they told me I have two days yesterday and just now told me that not gonna pay nothing and closing claim.Avoid them again please.Thanks”

Helpful Report

Posted 3 years ago

“Honestly the worst customer service ever. You'd think returning a faulty item to Amazon EU via courier would be straightforward? Not if you use Parcel2Go! On 3rd June I booked my return with them. My labels didn't generate within the 5 hour window stipulated in the email, so an Agent on live chat generated them manually. So far, so good. Bit annoying to have to wait over the weekend for collection, but I can cope with it. Four days later I get a text with an hour delivery window for said parcel - it has been rejected at customs as the Agent hasn't filled in the "reasons for import" field (should have been 'return of goods', as I did it myself in the ungenerated labels) and entering EORI number in the wrong field! Very frustrating that the agent of a shipping company can't fill in shipping documentation, however everyone has a bad day. I rebooked via live chat, and itemised the problems and double checked with the agent all fields were filled correctly. It's collected on the 7th, and unbelievably, returns today (14th June), without warning! Parcel2Go agent Elsie couldn't find anything wrong with the labels, despite being rejected a second time. From then on I spent 3 hours today on a merry go round of live chat only customer services, who shift you from pillar to post with copy/paste sympathies without actually helping. Of course, you have to enter your details in full again every time! Special mention to Customer service agents Elise (who I ended up paying a £20 excess for a different shipping option because she was unable to find out the problem with their second attempt at the paperwork or refund me within 7 working days!), Damon (who Elise transferred me to without asking, and who ended that chat after I'd explained the whole convoluted process for the SIXTH time) and Customer Services Supervisor Pia, who refused to engage with my complaint about the label problems, and said shed have a word with Damon about cutting off the live chat - before cutting off the live chat herself! Save yourself time, money and braincells: pay more elsewhere for a better service - or at least a customer services department with a phone number!”

Helpful Report

Posted 3 years ago

“Company trys everything they can so you can't get a refund. Do not recommend to anyone.”

Helpful Report

Posted 3 years ago

“After dealing with this company for over 3 years I'm astonished how their business model has gotten worse rather than better. They are great when things go right, but the worst company I have ever dealt with as soon as an issue arises. Only ever available via live chat, and also a 24-48 hour wait for a response, even for a small query. This usually results in further 24-48 hour waits over and over...you'll get fed up before they do! First every negative review I have ever had to leave.”

Helpful Report

Posted 3 years ago

“Rubish company, parcels are not protected, they always try to find a way to not refund you if they lost or damage your parcel... They should rename their company Parcel, Just Go...”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs, they simply do not pick-up your parcel when they say they will, I'm now into my third day of waiting, you can't get hold of anyone. If you are relying on using them to send products to customers then don't, they're truly awful!”

Helpful Report

Posted 3 years ago

“just waited 5 days for a parcel pickup that never arrived. Company doesnt care . Spoke to their customers services and theyre useless . Just a scam company. Better off going straight to the couriers and bypassing these”

Helpful Report

Posted 3 years ago

“Missing box, avoiding emails. NO PHONE NUMBER. LIVE CHAT DOES NOT GET U ANYWHERE. AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

“My parcel was stopped at customs, marked as returning to sender. On the way back it was damaged and then lost. Despite me buing the special 'safe delivery' parcel protection... Keep in mind it was a 23kg 60x60x60cm box. I've had to contact Mr. James Greenbury, the CEO of P2G and he helped me resolve this issue personally. Nevertheless I claimed for damaged items in the parcel and it's now been 3 weeks since my refund was approved. Nothing's in my account, Mr. Greenbury's not responding, the claims department and the refunds department are both unresponsive. Terrible terrible customer service, literally never seen worse.”

Helpful Report

Posted 3 years ago

“I decided to use Parcel 2 go because they have been good in the past and I was really so keen to get my sisters my sisters birthday present to her for the 31st May 2021. I sent the parcel on the 17th May to reach her within 7 days. There were cheaper couriers but I chose DPD. There was no information at the time of ordering about a customs invoice. I labelled the item as a GIFT. As you fill out the P2GO form you have to state what it is. Like with the post office I thought this info would be passed across. on the 24th may I then tracked the parcel to see if it had arrived only to discover it was being held by customs. Plus they said there was an address issue. I contacted 'live chat' I sooo miss talking to a person. Sooo much time is wasted through miscommunication when there is a problem and all of my questions were not answered. I was told Customs needed a form which the P2GO live chat person attached for me to download. I printed this immediately, filled it out, scanned it and sent back to Parcel2go. I was confused about this form as it seemed to be for my CUSTOMER I repeatedly told staff on live chat she is not a client she is family. 4/5 days later of chasing and I was then told the form had to be TYPED!? Why not specify this when you send the form to me!!?? more time wasted. Interestingly the form they sent me to be typed was different than the first? No item codes requested this time? Still item, materials weight etc. Now 7 days later they have got in touch again and told me that the form has arrived too late and apologies to me and MY CLIENT!!?? They are returning the parcel to me here in the UK which could take 2-8 weeks!!!!?? In the meantime my sister has no birthday present and its now the 3rd June! I feel they have been way too slow in forwarding the info to customs in my case. I won't be using them again.”

Helpful Report

Posted 3 years ago

“I chose P2G to post my daughters Birthday presents to Australia on 14th April well in time for her to receive them by 1st May (her Birthday) on booking the courier (I chose DPD) it asked me to name the contents of my parcel which I did. I paid £60.55 & it printed off 1 label.(No invoice). I stuck it on my parcel (as I have done in the past) & off it went. 2 days later I had an email from customs to complete an attached invoice including all the commodity codes and Ingredients of each item in my parcel. There was NO attached form so I emailed straight back to ask for the form which was Not attached. It stated that I had to complete it by the deadline of 20tg April. I used P2G Live chat and they sent me a commercial invoice which took me 4 hours to complete. I emailed it back on 16th, 17th, 18th & 19th April and had NO reply whatsoever. 2 weeks later I tracked my parcel to find it was being returned to sender as No paper work was completed!!!. I complained on Live Chat again (4th time by now) and they said they would refund me for the inconvenience caused as it has never happened before. I received the parcel back on 10th May ( 10 days after my daughters Birthday)!!. I contacted Live Chat numerous times. Twice I was cut off. At last someone issued me a refund.... OF £49.75 !!! Not my initial full amount.! I posted my parcel back off by ROYAL MAIL on 12th May which cost me £70 and my daughter finally got her presents 1 month after her Birthday. I have complained again on Live Chat (the only way to contact P2G as they NEVER email back). I was disgusted at this very POOR service and LACK of Communication and will never be using them again !!! I Urge other users not to go with P2G if they are expecting a parcel to reach a destination abroad in time .!!!”

Helpful Report

Posted 3 years ago

“When I ordered the shipping via parcel2go on the 11th of May, I selected 1-3 days shipping service, when going through the checkout, the 1-3 days shipping became 7 days. To be on the safe side, I paid £4.63 for shipping guarantee for my order to be delivered before the 18th of May. When filling out the form, the name and address was made essential to fill out, which I filled out. But there is a section for customer's tel number and email address that was not labelled as essential information and therefore I didn't fill them out, as it was not marked as essential information. On the 18th of May, parceI2go contacted me asking for my customer's tel number, which I provided immediately. 2 days later on the 20th of May, parcel2go contacted me again asking me for the customer's email address (not sure why they didn't request on the 18th, but instead wasted 2 days to request the email address). I spoke to my customer regularly to check if she has received any phone calls or email from the courier, 14 days past, nothing. So what's the point of requesting the email and telephone number when it WILL NOT be used???? I contacted parcel2go every 2 days since then enquiry the status for my parcel and have been told please allow another 2 days, another 2 days and another 2 days. Today is the 1st of June, I requested a refund even just for the £4.63 shipping guarantee that I paid for, but it was rejected. The agent Esma rudely said 'NO REFUND WILL BE ISSUED TO YOU' and then end the chat. If this is not bad customer service, I don't know what is. And I still have no idea where my parcel is.”

Helpful Report

Posted 3 years ago

“I have had an ongoing claim since February 2021, which is unresolved because of bad communication and lack of a decent website. This company make it as difficult as possible in order to deter you from making a claim. When you do they refuse to answer emails or communicate with you. PLEASE do not use this service, they are completely unprofessional and useless.”

Helpful Report

Posted 3 years ago

“Do not use this company. They damaged the contents, threw away the damaged part and re-boxed the remainder without notifying me. All told I lost £67 as I wasn’t refunded for the missing goods. It wasn’t that they lost my parcel, it was the fact that they damaged my goods and threw 1/3 of the goods away and then tried to cover it up. They cannot be trusted”

Helpful Report

Posted 3 years ago

“AVOID P2G! P2Go booking website seems to me to be designed to con you by putting 1Kg default in the weight indicator slot instead of leaving it empty so you put your own figure in Then they say Hermes weighed it and they add a figure plus £2.50 admin for the pleasure of telling you that they are adding the surcharge THEY HAVE DONE IT 6 TIMES TO ME.”

Helpful Report

Posted 3 years ago

“So it begins ..... First email from parcel 2 go, the courier company has an issue with my address... baffling I checked , its got my name address, postcode and contact what more do they need ( I'd drive the van if need be) Messaged them back with directions and another contact number just in case. Tracked my parcel for Days , then all of a sudden DX48 updated there tracking as delivered and signed for, no delivery here waited in all day, no calling card just incase its with anyone else, or maybe its gone to the moon they wouldn't have trouble finding that !!!! Contacted parcel2go ... there looking into it ! Contacted DX48 and there about as much use as a chocolate fireguard! I asked them to speak to the driver ask where he's left it and if need be I will drive around to find it and pick up myself ..... I think he couldn't find us and more than likely its been tossed into a hedge !!!! It really just isn't good enough, a courier who can't get the job done, they only have one job and they fail at that . Now I'm trying to contact parcel 2go via live chat ... God give me strength before you can chat there's a bunch of irrelevant multiple choice questions... so bloody frustrating... I want to speak with a Human .... not a chance . So I don't recommend parcel 2 go and especially DX48 , I'd of been better off starting off on my Bike and delivering the parcel myself ....waste of time !!!!!”

Helpful Report

Posted 3 years ago

“ABSOLUTE NIGHTMARE !!! Don't Use these CLOWNS, they know nothing. The package stuck for months and no delivery has been made. I wish I would have read reviews here before using this company. Avoid at all cost!!”

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Posted 3 years ago

“Took my money and never showed up to collect a parcel. This company is a con. Avoid it at all costs”

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Posted 3 years ago

“I would give zero stars if possible. They lost my Amazon return package and its been 4 months since I have received any feedback. There is no human to talk to and if you are lucky to reach one on the web chat, they are useless with no help but blabbering standard unhelpful statements.”

Helpful Report

Posted 3 years ago

“I had a very bad experience using parcel2Go. I booked my parcel that is my suit for return worth of £103.99, i was in a rush so I didn’t take extra protection for my parcel because normally we don’t take extra protection for reliable companies. That was my first experience for this service so they lost my parcel & when I contacted them, they replied with answer you didn’t take extra protection so we cant refund you. My question was that with them if no one do extra protection its mean you have a right to lost the parcel. Out of 100 people i think hardly 10 people do extra protection so its mean the rest of 90 people parcel are on risk & they can do any thing.My second question was with them i booked my parcel in the month of December & I contacted them in the month of May so parcel2Go didn’t feel any need to contact with me that your parcel has lost. So this company is not reliable. Even i was giving them all proof that my parcel was suit instead of satisfying their customer they stop answering me & didn’t contact me again. I suggest everyone dont take their service if you don’t take extra protection for expensive or cheaper things they will not refund you & even not contact you. Your parcel will not in safe hand.i will go every forum for my right because they didn’t need to inform me about my parcel has lost.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,195 reviews