Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTE SCAM OF A COMPANY, AVOID AT ALL COSTS! Booked a parcel collection with them and item wasn't collected for 3 days, no explanations whatsoever as to why they didn't try to collect. No customer service at all, automated system replies and no phone number to ring. AVOID THIS COMPANY UNLESS YOU WANT YOUR MONEY AND TIME WASTED!!!!!”

Helpful Report

Posted 5 years ago

“Next day delivery is not what is advertisied, unless you pay extra no refunds??”

Helpful Report

Posted 5 years ago

“Failed on all aspects of the collection, full refund requested. There are better companies out there.”

Helpful Report

Posted 5 years ago

“dropped a parcel off and 9 days later it is still in the locker. Nothing they can do they say. I had to call inpost and arrange to go back to the locker and wait for them to remotely open it to obtain the parcel back. I then had to arrange to re send it to the customer. They offered me a refund of cost of parcel and postage due to the terrible service, this is not happening as it isnt damaged, no just sat in a locker for 9 days. TERRIBLE SERVICE AVOID AT ALL COST UNLESS YOU WANT YOU MAKE YOUR CUSTOMERS ANGRY AND WASTE YOUR TIME AND RUIN YOUR REPUTATION. I AM RE POSTING THIS”

Helpful Report

Posted 5 years ago

“Joke of a service! I've sent over 100 par els this year without a problem I've used parcel2go 3 times. 1 parcel on hold for 4wks (lost) and one incurred a surcharge for no reason. Trying to contact them is near impossible, the chat link is deep within their website and no contact number. They don't help with any problems, just disconnect the chat. Absolute nightmare and hard work. I'll stick to using par el.companies direct rather than these clowns”

Helpful Report

Posted 5 years ago

“I'm now on my third rebooking to get my snowboard picked up here in the UK to go to another UK address and I'm not very confident that it will go there today or get there for the time required in the re-booking. Customer service told me last night that if I wanted a guaranteed pick up at this point I should basically use, and pay extra for, another service provider ! wtf ! Useless and unhelpful.”

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Posted 5 years ago

“Appalling lack of service - paid for urgent collection - they didn't show up and now are holding onto my money despite saying they'd refunded me. Just abysmal and so unprofessional. When trying to put across my disappointment all I get is one of their idiot customer service people saying he's working overtime. Oh dear, poor you, and you've lost me a valued customer due to your entire absence of service.”

Helpful Report

Posted 5 years ago

“I would leave no stars if possible,I left a bad review and the PR machine kicked in and offered to help resolve,after submitting the same documents 10+ times they closed the case,an automated service for claims does not work,I will be pursuing my claim through the small claims court.”

Helpful Report

Posted 5 years ago

“Terrible & Unreliable Service. Waiting for days to get our stuff picked up and when I tried to call nobody knew anything about it even though I was getting emails telling me my package was dispatched! They try to run this as a "digital business" which means no phone numbers and no control on whats happening. A total fiasco and no way i would want to trust them with sending things”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID! I posted a parcel from UK to USA, bought insurance for £300. It was tracking for more than 3 weeks as being still on the way (I was told that apparently they use multiple curriers and i shouldn't worry) until finally it got lost.. then found!.. then lost again.. and found and lost another 3 times. In the end they said that my parcel had prohibited items and it is being returned to me. After 6 months of chasing, my claim got rejected and I am waiting for £25 refund for postage and NO INSURANCE.. cheating company, AVOID!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“its been over a week since I booked and paid, Parcel2go never collected my packet nor are they responding to me concerning my request for a full refund of over 100 pounds. The supposed live chat has never worked for me and there is no email or number i find that works”

Helpful Report

Posted 5 years ago

“I used to think these company is anything to right home about but clearly cowboy!!. Have used them to send several parcels in the past without issues, but recently started receiving emails for extra payment due to undeclared dimensions or weight. I didn’t suspect the first time cos I wasn’t checking dimensions accurately. But began doing so. Again another email asking for extra payment for similar reason. Are they barking mad!!!! I am very sure of my sizes and have same item waiting to go. Very disappointed. I wanted to trash it with them but alas, there is no way to contact them. Very sad. Won’t be using them again. You have lost a genuine customer.”

Helpful Report

Posted 5 years ago

“Lost my parcel and even when I had insurance they have not compensated me. Making a claim is long winded and unsatisfactory gave up after a week of going no where. Recommend never to use or trust with your parcel.”

Helpful Report

Posted 5 years ago

“Do not use this company. Sent an item. Arrived destroyed. Despite following their packaging instruction. I Supplied an image of the packaging for the claim. They rejected it on the basis that there was no proof of bubble wrap or polystyrene used even though it is in the image!!!”

Helpful Report

Posted 5 years ago

“Poor they lost my first parcel, but found. Stupidly used again and guess what my next parcel is now missing terrible. Won’t ever use again I now have too hope I get my money bk as had cover. Still waiting for outcome... please do not use!!!”

Helpful Report

Posted 5 years ago

“NEVER EVER EVER USE THIS COMPANY AGAIN IN MY LIFE!!!! I am a disabled woman who cannot get out to the post office, so use this service a a lifeline between me and my family 400 miles away. I bought NEXT DAY delivery at £28.72 on 4th April. On 5th April I had a text saying my parcel would be picked up between 9.41am - 10.41am. No one turned up. A courier picked my parcel up this morning < 3 days after they said they would pick it up. I just complained to their live chat and have been told that no pick up is guaranteed. So why are you selling NEXT DAY DELIVERY when you cannot provide this service? No offer of refund or partial refund. Just told, "Oh Im sorry" TOTAL AND UTTER RIP OFF!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I used this company to deliver 3 parcels. One item in one parcel was damaged in transit. Despite the fact that I had taken out insurance, my claim for compensation was rejected. Initially because the insurance policy does not cover 'mirrors'. The item that was damaged was not a mirror, it was a bathroom cabinet! When this was pointed out to the company they re-opened my claim. They then, again, rejected my claim. This time because the item damaged was a 'basin'. The item damaged was a cabinet!! I have supplied this company with photographs of the damage, proof of purchase of the cabinet, a description of the packaging, emails from the recipient of the parcel confirming the damage. The company has been obstructive throughout and determined to find a reason not to honour it's obligations under the insurance policy. I will be reporting the company to trading standards as well as the legal ombudsman.”

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Posted 5 years ago

“Advoid at all costs! Terrible service, just a company that takes your money and runs! DO NOT USE!!!!”

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Posted 5 years ago

“no service no help - please avoid - have a daughter stranded in vietnam - package here waiting to to collected - paid 50 pounds for this terrible company to collect - took a day off work - nobody arrrived - no communication - please please avoid”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews