Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,195 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ROGUE ROGUE ROGUE. Very dishonest company. Time f**kin wasters. My parcel (worth £180) was damaged through one of their courier partners. Contacted the courier company directly and they had paid compensation to Parcel2Ggo to a tune of my item cost. Guess what this rogue Parcel2Go offered me £20. You will get what is coming for you. Happy to take peoples money but when something goes wrong, no one is available to help. No even a contact number.”

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Posted 3 years ago

“I couldn’t find the way to contact the company. All they do - charging money without solving any issues. Shouldn’t be this way.”

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Posted 3 years ago

“they specially make it difficult to contact them. Live chat nowhere to find.”

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Posted 3 years ago

“Courier (ParcelForce) clearly messed up by putting my label on someone else's parcel. They'll eventually deliver it a week late. Parcel2Go refusing to refund the full postage.”

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Posted 3 years ago

“i would never ever use these shambles of a company ! They lost a parcel back in February but found it only to lose it again ! after weekly emails and live chats still waiting for my cash ! waste of time so please stay away !!”

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Posted 3 years ago

“Paid extra for Next day guaranteed but it's not really next day service according to the customer service advisor.”

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Posted 3 years ago

“terrible. Shipped my laptop cable i left at a friends house. They delivered it, two weeks later they said I owe them money as it was 31KG not the 1KG i said...How can a cable be 31KG!!!!!”

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Posted 3 years ago

“DO NOT USE THIS COMPANY. I have been waiting for my parcel to be delivered within UK. Its well over 2 weeks and enquiries opened but no answers! It was supposed to be next day delivery. Very disappointed with the service of this company.”

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Posted 3 years ago

“Do not use this company. I booked a UK collection to Qatar on Monday 10th May. The parcel was to be collected on Tuesday 11th May. The first part of the problem was that the address in Doha was reproduced incorrectly for the label printing - it is essential to give a precise address in Doha. After ages on their online chat, I was assured that the scanner would read the address correctly at the delivery country. I was also assured that, with only half an hour of the collection window still being left, that the courier would indeed collect. Guess what - nobody turned up. Today, I have spent a long timeline again, and this operator seemed to think collection had not been organised. I have paid nearly £60 for this 'service' I have now requested a refund, which needs to be approved first.....why do I wonder quite what will happen here....... I am now waiting to speak to the credit card company whose card I used to pay this money.”

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Posted 3 years ago

“Absolutely awful customer service! Unhelpful and when something goes wrong they have no clue. Over an hour on their chat and still have no idea what’s going on. Shocking”

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Posted 3 years ago

“Worst company I have ever dealt with! Sent a parcel to Malta in January and still don’t have it and it has taken till 2nd May for them to finally request to be sent back to me! Can only speak on live chat and they advisors do not have a clue!! Honestly please avoid and find a better courier…shouldn’t be hard! 😥”

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Posted 3 years ago

“Appalling experience, courier refused collection by cancelling order twice! Parcel2Go were unable to help at all, plus they didn't issue a full refund for the service either. Sounds like a money making gimmick to me. I am sure to never use them again or recommend to anyone.”

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Posted 3 years ago

“Utterly useless, never again, this was the first, and last time using them, so unprofessional.”

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Posted 3 years ago

“absolutely disgraceful no way to contact them, just open a case and wait until you die”

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Posted 3 years ago

“Most Awful company and service. Very unhelpful, and when you want to contact them, no phone number. They destroyed my package, and when I claimed it, they refused the claim fo some BS reason. Dont use these scammers.”

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Posted 3 years ago

“Avoid at all costs. It has been an absolute nightmare getting my boxes and I still have one missing. Massive delays, hidden import fees which they don't tell you about and no customer help whatsoever.”

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Posted 3 years ago

“AVOID at all costs!Booked and paid for collection today. No one collected, used a delayed chat service, got an apology, they could see no reason for the no show, rebooked for tomorrow, fingers crossed. I would never use them again, will pay a bit more for better service.”

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Posted 3 years ago

“They stole my parcel.”

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Posted 3 years ago

“Just reading all thee poor recent reviews I find. Myself in same situation 18 emails to parcels2go numerous enquiries opened and one complaint later my goods are supposedly still stuck in Madrid customs (basically brexit) being blamed. I’ve supplied parcel2go with all additional pw requested regarding my package and there just tell me stuck in customs!! This has been going. On since 23/03. I don’t know what to do next they are just blatantly ignoring me - and not refunding me I also took out the extra insurance do not use thee company under any circumstances”

Helpful Report

Posted 3 years ago

“I sent the package from the UK to CZ on March 3. I was told in a week that the package was lost. Exactly a month later, the package was found on April 10 and sent back to my address. Next week I asked when the package would come back. I was told that on March 30, the package was delivered (nonsense). After communication, the package was reported as lost again. Re-recording receipts for insurance, etc. After 2 days, I was told that the package was found (yes really, it's not a joke). After two months, I don't have a package, money, nothing. The company does not respond to emails, reluctance. The worst experience in life with a company. Don't take it!”

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Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,195 reviews