Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was expecting a parcel, courier p2go, absolutely shocking service , never answered calls . Would serious consider using them for price alone. It’s not worth the hassle .”

Helpful Report

Posted 6 years ago

“It is quite funny how the customer support made me feel bad and thinking it was my mistake that a parcel hasn't picked up. No sign of understanding was shown from their chat support. I was even left for 10 minutes in an active chat, without any support and than just transferred to another chat member, without any explanation. TNT didn't pick a parcel up ( address was checked and correct ) and the customer support from Parcel2go doesn't care at all about this. The explanation was just: The pickup is not guaranteed. Even the pickup was including already two days overdue. Why are you booking an express delivery at all. No help at all. Not using them again Don't bother with Parcel2GO”

Helpful Report

Posted 6 years ago

“Very poor service, arranged to have a parcel collected waited in all day as told will be collected between 8am-8pm, never turned up. Went on their website which told us we could rearrange collection or take to parcel shop, whole reason why had a pick up service was because it was 10cm over max length for parcel shop !!! So took to parcel shop then got through to the so called customer service, to be told because we had taken to parcel shop they would not do anything. Totally poor service, zero help from customer service,”

Helpful Report

Posted 6 years ago

“Didn't deliver on time. Then tried to claim the guarantee wasn't a guarantee. Luckily after checking the site - I called them out for lying. I thought it was a bargain, but actually - as we have lost a customer - it has been a very expensive experience. Finally, check the exclusion checklist - it in some way disqualifies EVERYTHING we could think might be sent by a courier - which will only be used if there is a dispute!”

Helpful Report

Posted 6 years ago

“Never picked up my parcel 2 days in a row ,waisting my time printing labels ,take my advice avoid this company 🤬🤬”

Helpful Report

Posted 6 years ago

“My framed print was not delivered and after several hours of customer service live-chat’, it was eventually found to be have been ‘damaged’ by the Yodel courier, ‘refused delivery by us’!!?! (lie) and finally missing and ‘probably disposed of’ by the courier. Parcel2Go said that this was the courier’s right, if they deemed the parcel hazardous(!) They could not and would not provide proof that this had all happened, and the courier had not just stolen my print. They said that, as the parcel contained glass, even though I had taken out cover, I probably wouldn’t be compensated(!) The company would not reimburse any fees or provide complaint details. Please AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 6 years ago

“I upgraded and paid more for my parcel to be delivered in 3 days + and now are saying could take up to 15 working days!! Five days after pickup it is still sitting in the London depot! Trying to contact Parcel2Go is a nightmare also!!”

Helpful Report

Posted 6 years ago

“Do not trust their NEXT DAY SERVICE offered by Click+. I contacted Click+ as the parcel was even not collected from the local pick up point after dropped off the day before. I was told by Click+ they do not provide NEXT day service and Parcel2go wrongly interpreted their service. W hat a shamble! It caused me nearly £6 for paying just a standard 2-3 day delivery service.”

Helpful Report

Posted 6 years ago

“Very poor my parcel was stolen while in transit and they refused compensation even though we had a letter from Hermes confirming the theft. Customer service just did not want to know . Shocking company avoid at all costs”

Helpful Report

Posted 6 years ago

“They didn’t collect my parcels as stated when I paid for the service, I had to drop them off 3 days later to the depot myself. Plus very poor customer service and communication. Would not use again and definitely wouldn’t recommend.”

Helpful Report

Posted 6 years ago

“Parcel2Go sent the wrong courier to collect the parcel and then made it out to be my fault and then they lost the parcel which was worth £200 and then said because it was my fault and they would not reimburse me for the loss of the parcel. Very very angry. I have been in constant contact with them over the last month or so and they have been stringing me along promising that I would be reimbursed. Now, over a month later they are saying they will not. £200!!! And it was THEIR fault. They are taking absolutely no responsibility for sending the wrong courier to collect the item after that collection was cancelled and they are taking no responsibility for losing my parcel. Outrageous. I am very angry. I am now going to go to every review site and social media site that features Parcel2Go and tell other people what I have experienced, and I will post on all my social media channels and accounts about how bad this company is and advise people never to use them. And I hope through doing this that Parcel2Go will lose out on more than £200 worth of custom. I hope it would've been cheaper for them to just do the right thing and reimburse me.”

Helpful Report

Posted 6 years ago

“Well where do I start I don't normally write reviews but felt I had to. I booked a delivery and paid extra for it to be delivered by a certain date this delivery wasn't cheap either 26 pound to be precise. Well I arranged someone to stay in all day to wait for this delivery to be picked up come 4 pm I spoke to an advisor to see if they were going to collect I was told I had to wait until 8pm well 8pm came and went with still no sign of the driver I entered a chat with a lady called Nadia and all I can say is she was a patronising little soul. I explained my situation and that their driver had not collected my item she went about the route of rebooking which I agreed I asked if the guarantee was till active and she informed me that because I had rebooked the guarantee which I had paid for was null and void even tho it was Thier mistake that the package was not picked up she was adamant that my guarantee was not worth anything then I decided a would have a full refund to which a had a very sarcastic reply I think you better had Robert so if I was any person reading this please avoid this company and book with the delivery company itself a total waste ofy time and the person who had to stay at my home when I worked for 12 hrs”

Helpful Report

Posted 6 years ago

“Item arrived smashed and I’v spent 6 weeks trying to contact and claim with no success. Looks like small claims court”

Helpful Report

Posted 6 years ago

“There is no telephone number or email address on the website. who the hell do you contact ??”

Helpful Report

Posted 6 years ago

“undoubtedly the worst company to place orders to pick up packages, offer a deceptive service, package for a package pick-up service and not only did they not come to pick it up on the date, but I also had to bring my own packages in a taxi with the consequent economic expense. very poor and disappointing customer service, you have to write by Messenger and they answer to the days, if you call to do the package track, associate your phone number with that package and you can never contact an operator. In general, a totally inadvisable company, there are many others with better service”

Helpful Report

Posted 6 years ago

“Boxes Got picked up on the same day as request BUT: 1) paid extra to make sure it was delivered by 18th april is now 25th april and still no news. 2) they didn't find me at home first attempt delivery and they didn't leave no paper, they actually said my address was wrong ( which is a lie) 3) no number or chat to contact them 4) once I manage to contact the courier they confirm a new address and delivered only 1 box on 3 (in UNBELIEVABLE condition with broken stuff inside) 5) once they gave me a date for delivery for last 2 boxes ( today from 8 to 1pm) there is no update on my boxes being out for delivery. its now 5 hours I have been waiting and no news. NOT SURE IF its PARCEL2GO or ITS FRANCE TNT OR UK TNT.. It is outrageous there is no support and no news about my boxes. ALMOST WASTED A DAY OF WORK FOR NOTHING.”

Helpful Report

Posted 6 years ago

“Waited in 2 days for collection, both time didn't turn up. Asked for a refund, waiting to see. Bad company.”

Helpful Report

Posted 6 years ago

“Horrible company and horrible experience. STAY AWAY! I sent one small parcel which contained ladies ankle boots size 39/6 without insurance. The Driver reported this parcel as wrong size, and put the size of the parcel as medium saying'' MyHermes have measured your parcel as 57 X 25 X 14 cm'' Put surcharge on my prepaid account and does not let me use it until I pay Surcharge. You can not ring the company, they do nothing for you and they do not care about customers. If You Look at the size they stated EVEN GORILA Would not have 57 cm or 22.5 inch long foot. STAY AWAY, do not let them to ruin your holidays, upset your customers and cost you more money.”

Helpful Report

Posted 6 years ago

“I booked an express service to Morocco for urgent documents. They were not collected by DPD and P2G would not offer any help in trying to get this sorted. I am really disappointed with their serivce.”

Helpful Report

Posted 6 years ago

“Do not use this company! The two items I sent for delivery have been returned to me smashed to pieces, I mean absolutely destroyed. They attempted to deliver but the buyer was not at home, 6 hours later the items were heavily damaged. They did not contact me to inform me and just returned them to my address, I paid for insurance against loss or damage but they have sold me insurance on items which they now tell me cannot be insured. Very dissapointed, very out of pocket , please don't risk sending anything of value with this company as they will not support you in the event of a claim”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews