“I wish I'd read the reviews too!!!
I was desperate to get a parcel delivered from the UK to Spain and came across express 1 day delivery with TNT via ParcelCompare; oh dear, I wish I hadn't!!!...
I booked the delivery and paid the significant extra for the express delivery. The parcel was collected ok by TNT.
I checked the tracker the following morning fully expecting the parcel to be on its way to the destination only to see that the expected delivery was 3 days!!!
I contacted ParcelCompare to ask why - a string of emails ensued (as usual, no way to actually talk directly to anyone) and all they would say is "We apologise for the inconvenience...the parcel is due to be delivered in 3 days." I even sent a snip of the booking form I received from them showing the 1 day delivery - ignored.
Well, you guessed it, ParcelCompare would accept absolutely no responsibility and just kept repeating that delivery was due in 3 days with no further assistance or attempt to resolve the issue.
Their 'Customer care' really didn't care!!!...Should be renamed "Customer don't care"!!!
I now realise that it's a scam - you pay for express delivery but they book the significantly cheaper delivery option and pocket the difference.
Also, you can only complain by writing a formal letter to them - how many have bothered to write a complaint letter?? Another way of making people think "Is it worth it?" and then not bother which leaves them off the hook - designed that way!!
AVOID AT ALL COSTS!!!”
“Collection didn't happen and they demand a fee to rebook.
They took over 24 hours to check a post code; couldn't find it and so changed it to one 10 miles away. Beyond hopeless.”
“I had a similar incident with parcelcompare.com. I knew I was right and after many emails exchanged I was eventually charged double for the package I sent. So I went to HM Courts and filled out the online form and explained what evidence I had. Within a week I had the overcharged amount returned to me PLUS the 25 GBP court fee !!
How simple was that ??
HM Courts & Tribunals Service”
“DONT USE THIS COMPANY!!!!
ParcelCompare have only delivered half my parcel and lost the rest. They have no contact phone number and just don’t care,leaving me £340 out of pocket. They are chaotic, sloppy and negligent.”
“I arranged for a collection and delivery, no one turned up, no phone call or email.
There are no customer service phone numbers and the carrier will not speak to you.
Impossible to get a full refund as the only option you have is to cancel the deliver, for which you are charged.
Utterly useless”
“The worse exprience Ive ever had with ANY courier company! They never provided the service and now dont want to refund the money I have paid! SCAM SCAM SCAM! DO NOT USE THEM!!!”
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Dorota Nowacka
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The worse company EVER!
The worse company EVER!!! I've arranged a parcel to be picked up for my doorstep and the courier never showed up! I ended up using a different company and asked for a refund. It's been a week I am emailing with a dude from customer service and it looks like it is impossible to get a refund!!! Firstly he has suggested to cancel my order, when I tried to do so, it came out there is a cancellation fee! Ridiculous! After he has suggested I use their service again, so they can use my money toward the next order! I couldn't believe it! Then he has sent me some useless links with an information about cancellation. USELESS!!! It looks like they play games so people give up! I am still emailing them and i will not give up! DO NOT USE THEIR SERVICE!!!”
“This company have cheated me out of 42 pounds. They couldn't deliver my parcel, they supposedly said the parcel was refused twice, to which I am very sceptical about now. Then I was I told to pay additional 36 pounds for the return of my table and chairs, or I was going to have to pay storage charges daily, which by the way was so badly damaged its was unrecognisable. I asked for a receipt to which I had no reply. Please stay clear of this company. Useless, unprofessional, company zero stars.parcel Compare should not be trading, how many more bD reviews are set on them and how can they treat us all like utter rubbish and no customer care.”
“Avoid, no telephone numbers for customer service and if you book the deliver through parcel compare the courier will not speak to you direct. Next day delivery took 6 days, admittedly this wasn’t their fault but because TNT refused to speak to me directly it took a lot longer to put this right. I then had my refund refused initially saying I had addressed the delivery incorrectly when I hadn’t and then after it was refunded I had an e-mail saying I owed a further £10 because the parcel was over weight (it definitely was under the weight I advised by .8 kg)
Altogether a stressful experience and whilst the person who replied to my e-mails was courteous and helpful the lack of phone support and refusal to call me means I would never use them again.
I have also found it impossible to leave a Feefo review which they seem to have an abnormally high rating on, look ANYWHERE else for reviews and you will find almost all of them are poor. But would I have left a review if it all went to plan? No but I don’t normally go out of my way to write bad ones unless it’s deserved and in this case there were numerous reasons that their service fell short.”
“I needed my parcel to be picked up from a clinic in London.I have received a notification that my parcel was picked up and it is on its way to Austria, so I thought perfect.
After a week I have not received my parcel so I emailed Parcel Compare and they said that the parcel was not picked up as there was no parcel to be picked up. I knew it was a lie as I knew 100% my parcel was Ready at the clinic as I received dimensions of my parcel from the receptionist so I could arrange my actual delivery.
They had my contact Details, Details of the clinic but there was no email, no telephone call, Nothing.
I cancelled my delivery with them but you have to pay cancellation fee, i guess that is how they make their money.
I will never use them again as it is scam.”
“Scam company, avoid at all cost. There is a cancelation fee even though there was no booking with a courier. There also is a re-booking fee which doesn't make sense if it is their fault. Again, do not use this "service". If it smells like scam, be sure it is one.”
“Incompetent staff. ParcelCompare does not adhere to its own terms and conditions. No refund given when parcel was lost and additional insurance (guaranteed delivery) was purchased. No customer care provided. Not interested in repeat business. Avoid using this company.”
“Paid this shower £102 for delivery from Manchester UK to Toulouse, France. Delivered by TNT so all went well. 4 days later received a demand for a further £95 for a 'so called' shipment weighing - wait for it -324 kilograms. If you deal with this lot be preparedto cancel your credit card before they can take the money without yoour permission and be prepared to go to court. Is this a mistake or old fashioned fraud like the car hire credit card later debit scam or jus a systems error. Coincidentall the Paypal payment option was corrupted and no receipt was issued, just the shipping tickets. Anyone else had this, write/email directly to TNT frauds at their head UK office at Edinborough, ring to get the name of the email recipient. Can't say more as the shipment is being investigated, right now.”
