“I would use UPS. when parcel force are good its fine but when it doesn't its just hell, the company doesnt care and the staff just seem to read a script and lie to you to get rid of you.”
“Parcelforce, the worst ever!!! They should be shut down and investigated!!!! I have my crystals and gemstones sent to me from Australia, for my business, laying in a depot in Gloucester. It has been there for 2 weeks, only a few days ago I got a letter saying that a fee of 78£ must be payed, and it will get sent back to Australia within 20 days of receiving this letter…I only got the letter a few days ago.
It gets worse…when I was about to pay the fee, I find out that they have my residential address down as the delivery address, and I am NOT on my residential address, the that is NOT where it is addressed to, that is NOT what the sender wrote on the parcel.
I called them, got to speak to a lady who kept saying that their “system” says residential address…I kept saying your “ system” has got it wrong, the sender has sent it, to another delivery address where it is supposed to go, where I am right now, and have Christmas markets coming up, where I am supposed to sell my products.
She hung up on me rude cow, Casey!
I called again, and that lady said, that I should take screenshots of the proof of where the parcel was sent to, and send the email to a certain department, which I did.
Again… waiting…for them to get back to me.
I have lost so much time and money because of this, I could have made sales online as well.
I am in Essex, there is no way I am going to Cheltenham to pick up the parcel, it costs time and money, and already costs 78£ Customs fee. Having it redirected from Cheltenham to Essex, would also cost extra as the parcel is 15 kg. AND it is not safe because Royal Mail has “ lost” a lot of mail recently, also not reliable.
There are no words for how furious I am😡🤬😡🤬😡 I would go on an rampage in their depot but that would land me in jail, so I will find other ways of holding them responsible. I will get a lawyer and do anything I can to get them prosecuted.
I have had to cancel the Christmas market, so lost a lot of money, but also all the stress and hassle, I and the sender have had, when it is all the fault of Parcelforce. All THEIR mess!!!
They should compensate me for all this, and I will do my best to make them pay for this outrageously bad service, and incompetence!!! I will go to the local newspapers and even live in Tv if I have to!!!
They are holding up everything and delaying and causing a hell of a lot of chaos WTF!!! Is going on here?!!! Parcelforce sort it out NOW!!!
Sort it out!!!!!!!!!!
Karina”
“It says the parcel delivery was attempted just now, but it is simply a lie! I am literally waiting for it by the door and tracking it online every few minutes. Nobody approached my house to deliver it. There was also no card left. A whole day wasted waiting for the delivery! Absolute timewasters! Further to this it is impossible to complain or even get in touch with them as online form just does not work!”
“Awaiting an I.portant package. Terrified as they are probably the worst company for deliveries. Recieved an email about delivery and waited in. No show. Still waiting days later . Am.i surprised.no .”
“My heart sinks when advised that a parcel will be delivered by Parcelforce. The chances are it wont be. Their most recent non delivery was because it was late and I had gone away for 6 weeks. The senders tracking number tells me the parcel is ready for collection from the original vendor, no it isn't. The return tracking number on the card is not recognised. So, I Phone ParcelForce who answer quickly, one plus point here. However the chap quite cheerfully told me they only keep tracking.
records for four weeks so couldn't help so it was lost. made it sound quite normal, it is for ParcelForce. So, go back to vendor and make a claim.
PS. Have t award one star to make the comment!”
“Said they’d tried to deliver but didn’t leave a note and nowhere to be seen on my cctv, yet when I called to asked about my delivery the customer service I received was shocking. All they could say was the vans gps said it was at my property and didn’t want to hear anything else I har say until I said he was calling me a liar. Made him very angry and talked over me. Has to be the worst company to deal with.”
“I am rarely driven to write reviews however I must warn people how horrid and deceitful this company is. Their tracking is awful, we are in 2023 surely we can get up to date tracking or at least an estimated delivery time/window. Delivery drivers lie about attempted deliveries… again it’s 2023 and we have ring doorbells and cctv, we know if an attempt was made. They say they’ve left an attempted delivery card but somehow mysteriously there wasn’t one left, maybe it’s because NO ATTEMPT WAS MADE. Booked a redelivery via company’s automated redelivery phone line, but because of my awful experience so far, I decided to follow up with a call and speak to an actual advisor and surprise surprise the redelivery I just booked wasn’t even logged on the system. People are expecting important items! Mine is a specialist infant carrier for my premature baby!!!! I cannot travel until it arrives and she has several doctors appointments to attend soon. It’s awful just awful. I urge all companies to avoid Parcelforce as a courier.”
“A completely useless and abysmal organisation who tells lies!! Rearrange a delivery for today, waited in all day, tracking then confirmed a delivery had been attempted, lies, lies and more lies. The delivery was a present for my disabled Wife, you ought to be ashamed of yourselves, you are complete cowboys the worse Courier by far!!! Check the tracking Number for confirmation of your lies: EH555234905GB
Good Afternoon Hannah
Thank you for your email.
Clearly you have failed to comment as to why your organisation tell lies i.e. we attempted to deliver your parcel?? You did not, we were in all day, my Wife is housebound currently with a disability. To sum-up lies, lies and more lies; over a 6 year period deliveries from your abysmal, completely useless organisation have been problematic!! You did not attempt to deliver, your driver would have been shown on CCTV, my Son’s dogs would have heard the door, a card would have been left; to sum-up you did not attempt a delivery at my property!!
Today your tracking has been altered to incomplete address?? Why?? If your organisation had a modicum of common sense you would check my complaint against the parcel, and ask ‘Dr Robert Nicholas’ can we check your address with what is stated on the parcel?? My 4 year old Granddaughter has more common sense than you guys!!
I do no accept your glib response and request an investigation by someone competent, if you have such are person?
Parcel Force is a joke, completely useless and abysmal!!
For the record and the avoidance of doubt the complaint remains open!!
Regards
Dr Robert Nicholas”
“I paid extra money all the way from Japan for an EMS package and it took a week when it was supposed to take 3 days. I could’ve just used regular postal service for 10 times cheaper and they would’ve taken as much time if not shorter”
“They lie lie and lie, break perfectly working tracking systems to hide that they are not providing a reasonable service, they also blame others like customs, they use misdirection to try to get you to waste your time and blame the sender agencies and try to get you to waste your time ash's phone America and they put the phone down on you and dont put you through to a manager or tell you that it's an up to 48 hour wait but it dosent materialise.”
“Ordered something from eBay and the seller charged me a lot of money to cover parcel force 48. My confirmation email from eBay suggested it would arrive on 16 Nov at the earliest: that's 8 days when it should be two. A week ago today, the seller was informed it had despatched. The seller was contacted in 14 Nov that it would arrive 'today' so I waited in. Nothing. I had to go out for an hour this morning and apparently they tried to deliver at that time but they didn't leave a note or leave it with a neighbour or anything like that. Now I don't know where it is or when it might be delivered.”
“They are a nightmare. They currently have two of my packages. I am waiting in all day(a day off of work unpaid) to actually try and receive my parcels. Last time I drove to the depot 25 miles away and walked straight in and argued until I got my parcel which they were holding. It always seems to be difficult compared to the competition.”
“'tried to deliver' twice, didn't knock door or ring bell, didn't leave a note. Before the 2nd attempt I even left a giant sign on the door pointing to the bell. No customer service, no working depot number, no way to contact.”
“was asked at the post office what was in the parcel told her large ceramic vase she advised parcel for because it was large and bulky she did not say ceramics are not covered if damaged even though it was well packed marked fragile, it arrived at my buyers total smashed put a claim in to parcel force took two weeks to reply saying they do not refund for ceramics lost £150.00 for item plus postage !!!”
“sent parcel next day delivery Saturday for customer's job did not get there till Tuesday
so customer sent back as arrived too late. Paid £34.00 and then £15 return and Pacelforce refunded me £9 YES a whole £9.
I CAN'T BELEIVE THIS COMPANY IS STILL TRADING THEY ARE USELESSN PLEASE DON'T USE THEM THEY ARE RUBBISH AND SHOULD BE AVOIDED AT ALL COSTS AS THEY ARE RIP OFF MERCHANTS. I will never use them again so BE WARNED if you use them they don't care about customer satisfaction THEY ARE USELESS WELL NOT EVEN THAT GOOD”
“Parcel not delivered despite arrival in UK on 15.09.23 . It's 30.10.23 and still not received after 6 weeks. Called numerous times, emailed, enquiries requested on both sides, nobody able to help. I would give a 0 if possible, will never use them again.”
“A joke. They send an SMS phone call to say what time period it's going to be delivered. It wasn't. Then a note it's being delivered next day. No phone call or tracking online. We weren't in. Nothing the next day. We then 'arranged' online that it would delivered the next day and left one of their cards on the door to deliver to a neighbour ( a choice of two). No. Another we'll deliver it next day. Hermes, you're all forgiven!”
