PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

1.6 Rating 318 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no Birthday present 13 days after an in-store purchase of an Asus chrome flipbook Beware ! before you order in the store. Finally received the Chromebook on the 23rd August after purchasing on the 9th. The final straw was the Chromebook stopped working on Friday the 3rd November less than three months after receiving the item. I returned to Currys PC World to have them take my Chromebook away to try and find out the problem which can take up to 28 days. So my birthday present is spending more time at Currys PC World than with me. I am hoping this will have a happy ending with Currys showing me they can deserve a good review.”

Helpful Report

Posted 7 years ago

“Still no Birthday present 13 days after an in-store purchase of an Asus chrome flipbook Beware ! before you order in the store. Finally received the Chromebook on the 23rd August after purchasing on the 9th. The final straw was the Chromebook stopped working on Friday the 3rd November less than three months after receiving the item. I returned to Currys to have them take my Chromebook away to try and find out the problem which can take up to 28 days. So my birthday present is spending more time at Currys than with me. I am hoping this will have a happy ending with Currys showing me they can deserve a good review.”

Helpful Report

Posted 7 years ago

“Hello guys I have been shoping at currys for a little over 10 years when i left my mum & dads house. I would say we have spent 10 to 15 thousand in that time. We have taken out care plans on two products are cooker and lap top the cooker has been replaced 3 times due to it being dangerous never said anything about inconsistent then. After the 3rd one we change cookers up to now this one is working great :-) Now the lap top has been replaced with in the first few months due to it being faulty never get that brand again. There again no word of inconsistent. We got a hp after that and other then having to spend hours at a time on to tech guys when it go's slow with bugs and stuff its been a great laptop. Unfortunately about 3 to 4 weeks ago i droped it down the stairs i had a palpitation attack has i have heart conditions i was on my way down stairs from resting in my room as i have not long had surgery i jolted and droped it i did not see it fall as i was panicking with myself i have done all the stuff you guys have done with the same ansers inconsistent but the guy who called me was a nice guy i think i was on the phone for 26 minutes anyway i did not get a later after that a manger who i believe to be a good man called me back and said they told him i would receive a response by the end of the week but it never happend the manager read out a later that he found on one of there systems and again they said it was inconsistent with what they would expect to see when lap tops fall down stairs. Know i have never heared so much rubbish in my life what do they expect to see the lap top was smashed badly i am sure everyone would expect to see the same. Its unbelievable to me when we have been shoping there for so long and been solid customers for years and the one time we need there help with a cover plan that we have paid for month in month out and they give us the run when where covered for accidental damage. This is the first time i have ever had a accident like this first claim ever for accidental damage. Its seems funny to me how if its something to do with manufacturers or a problem with software its done right away but if you have a accident you have to jump through hoops doing handstands. adding more stress to someone who already is having health problems. So right now we have no laptop waiting and waiting adding to my anxiety. As of right now the last 3 years of monthly payments of £8.50 where for nothing i would of been much better putting that money in my childrens trust found for there futures hope everyone else has it easyer then me as stress is a killer but if i was you knowing what i know now i would fix twice about taking a care plan thats claims to fix it what ever happens. there is no mention of we may not believe you and you will have to write letter after letter with no end if that is the case. No email has to be in writing. So if your thinking of taking this care plan know this its not insurance you can not go to the financial ombudsmen you have to take it to the small claims court if all else fales. So just think about all of this before taking a care plan that is sold to you as it will fix or replace what ever happens like it was sold to me. thanks guys best of luck”

Helpful Report

Posted 7 years ago

“We bought a beko free standing dishwasher last Friday paid 10 pounds to have it delivered Saturday which it was.we informed the show assistant we had an integrated one which had broke down and wanted it replaced with a free standing he said it wouldn't be a problem.The man who turned up on Saturday said he wasn't qualified to take it out so we we went back to the store and they said they would send someone out who could on Wednesday. He turned up and said the same thing so we went back and got our installation money back.my husbands removed it himself now.not impressed at all with Currys.”

Helpful Report

Posted 7 years ago

“Do not shop in this store !. Unprofessional staff, clueless. Windows 8 needed to be reinstalled on my notebook, asked to uodate to Windows 10- told that would not recommend it. However, warning advising that I update to Windows 10 SINCE I'VE TURNED ON NOTEBOOK.”

Helpful Report

Posted 7 years ago

“got some headphones were realluy informative and helpful.”

Helpful Report

Posted 7 years ago

“I have had an HP laptop for four years then suddenly got a ten day countdown of my windows 8.1 license expiry. Of course, I contacted Microsoft who took remote access and confirmed that my license key was valid but there was a volume licensing problem. They advised that I go back to my supplier, namely PC World. After several days of emailing, I of course got nowhere, although they did confirm that all licenses are lifetime. Their Technical support suggested that I pay them £50 to do a factory reset of my laptop. Yes, a sledge hammer to crack a nut. This advise is the last method to choose but it does earn them £50 for something that you could do yourself if at all necessary. Being qualified in IT and therefore very literate, I sent many Host script files taken off my laptop showing the volume license issue, but they ignored, probably because they are totally ignorant or inexperienced. The one guy put me on hold whilst he 'discussed with fellow colleagues'. His reply was that the 'consensus of opinion' was that I had a Malware or a software issue. I had of course checked all this myself before making contact, which I did tell them. I did contact HP Volume Licensing who frustratingly, although correctly, advised I go through the official channel, PC World. All efforts failed, and with one day left of my activation, I politely contacted Microsoft again who checked my laptop and confirmed, yet again, that it was a volume license issue, but due to my frustration and being fobbed off by PC World, they issued a new retail key and activated as a gesture of goodwill. They also confirmed that restoring to factory settings would not have cured the problem. I have of course conveyed this back to PC World who 'de-escalate' emails to customer services support who basically politely tell you to get lost. They appear to base their help on how many others are experiencing the same problem? What a great method. Their slogan is : NEVER LEAVING A CUSTOMER TO FEND FOR THEMSELVES!!! What a joke. Those reading, please spread my new slogan FOREVER LEAVING A CUSTOMER TO FEND FOR THEMSELVES in the title. Thanks”

Helpful Report

Posted 7 years ago

“without quibble, replaced a faulty item offering either a full refund, or replacement”

Helpful Report

Posted 7 years ago

“The Store in Burlington Road New Malden is empty of staff. No one to ask questions, no one in fact to give your money to. Go elsewhere is my opinion and get a smile and a welcome that you don't get in New Malden.”

Helpful Report

Posted 7 years ago

“Plymouth PC World. Visited 20th September 2017. We went after doing online research of approx what we wanted. We narrowed it down to the one we wanted, without having to ask anybody for help as there were two sales assistants, one was busy with an elderly couple, the other was going from shelf to shelf Checking the various laptops. We asked the latter if he could Check if in stock. He wasn't exactly enthusiastic but begrudgingly did stop to check availability. He then told us it had been discontinued so he couldn't help. And that was that. No offer of an equivalent or could he suggest a comparative laptop. Also, if it's discontinued and no stock anywhere as he pointed out, why is is still being advertised online and a model in store?? Anyway, as we had driven there especially, we went back to look again, found ourselves a slightly more expensive model. All we wanted to find out was if this one was in stock. We waited for a sales assistant, the first one was still busy serving, the other one we had asked earlier was so grumpy and apathetic we didn't bother with him as it was quicker to look it up online ourselves. Guess what, no stock. What a waste of time. We had been in store for over thirty minutes. All we wanted to know was which out of the two we had narrowed down ourselves were in stock to buy. Obviously far too much trouble to get an accurate answer in person or on your website. So well done, you lost yourself a sale of approx. £750.00 . We just wanted to buy a laptop, not have it demonstrated or set up. How basic is that for a store to achieve.”

Helpful Report

Posted 7 years ago

“Ordered 1TB hard drive received tumble dryer vent, spent 30 minutes on the phone now I have to return the vent, then they will send out the hard drive crap service who picked the order should go to specsavers”

Helpful Report

Posted 7 years ago

“It's a shame there is no 0 star option because that is by far what I would give this poorly ran company. I spent £1,000 on a laptop... the minute I got it out the box and tried charging it up the charger was faulty... however that was no issue as we knew they would give us a painless exchange (which they did do) so once receiveing the exchanged laptop and using it on and off for 2/3 months it then formed a software issue... the "Know-how" team (or as I like to call them "don't know how team") said it would take maximum of a week to repair and if it wasn't done by then we would be entitled to a full refund, baring in mind this was already causing a major inconvenience we put our hands together and preyed it would take less than a week... which surprisingly it did! However we got the text to collect the laptop... we went to get it and low and behold as soon as she pulled it out the box it had 3/4 dents in the top lid of the laptop... how they got there I have no idea but they where not there when we handed it over to the "don't know how team" Awful company, please don't waste your time and money going there or purchasing there products, thank you (I hope PC World see this)”

Helpful Report

Posted 7 years ago

“They didn't - very poor customer service and poor after sales.”

Helpful Report

Posted 7 years ago

“I bought a new HP omen and was assured that it came with a keyboard and mouse, I then was told they didnt have it in stock after I bought it and had to collect the next day, the next day they tell me they boxed the wrong model and that they had to order a new one in from somewhere else which meant I had to collect the following day after that, finally upon receiving my computer it had no keyboard or mouse with it so I had to return once again the following day AGAIN, I get a free keyboard and mouse but only the shitty one nothing that matched the computer which is what I was promised, then after getting home realised the dongle for the wireless mouse and keyboard was nowhere to be found, had to go BACK AGAIN, 6 trips in 5 days to the same store was not a good experience at all, MASSIVE HASSLE”

Helpful Report

Posted 7 years ago

“quick service”

Helpful Report

Posted 7 years ago

“We bought a high spec Dell XPS 15 with full support service (total bundle in excess of £2k). The Laptop screen failed within the first two months. We gave it to the KnowHow team for repair. They reassured us that it would be repaired by a certain date. They have now missed two confirmed deadlines and we have had to adjust our holiday plans twice in order that we could collect the laptop. We still don't have delivery date. The primary issue is that there is no customer service. When you try and track the repair you simply speak to a call centre in Sheffield who have no other information than it is still to be repaired and simply state the terms and conditions of the contract we signed. It would be far more helpful if they could focus on resolving the problem by getting an accurate estimate for the repair time or replace the nearly new machine. The issue is they operate their own workshop and have to wait for the manufacture parts for repair. After lengthy calls I was able to speak to a supervisor who eventually admitted that you could apply for 'write off' and therefore receive a credit note. In summary PCWorld are great at sales, but drop you into 'call centre' hell when it comes to customer services who simply quote the contract and imply that it is your fault for signing the customer care contract. My advice would be to buy directly from Dell.”

Helpful Report

Posted 7 years ago

“They offered headline finance rates to get me to buy , then said credit check failed. As a Finance Manager I knew they were wrong and asked for the Manager. The Manager appealed my rejection with Creation Consumer Finance LTD who they use . They said rejection still stands. I soon under stood what they were doing " Advertising headline rates with a no pay for 6 month which they have to pay a fee to the finance company to facilitate, then rejecting a customer on the grounds of the deal was unprofitable. Yet telling the customer their finance had failed". How correct I was I Checked an got my Equifax report the same day ,who Currys P C World use to check customers. I also called Equifax and they assured me no one had done a credit check on me that day and that Creation Consumer Finance LTD had indeed done a soft search to verify who I was . Bingo They Lied and didn't even do a search , even though they said I failed the credit check . The truth was the deal was not profitable and this is now common place if you care to check other customers with them on here , it really is murky business and leaves solvent customers upset and as they well know the customers will reach for a card to pay for the goods to save face like I did. I think the worse thing about this is P C World customer services got hold of me for leaving a review on Trust Pilot . They online asked for my credit report and really couldn't believe what I was saying and would look into this outrage!!!!!! Yup it was all to save face I have not heard a thing back from them even though I bothered to send my personal credit report to them that was perfectly fine .. And I quote " A fish rots from the head down " It all comes from the top the rot , do not give them your business they truly don't deserve it . Try AO.com they have a lovely customer service team who you can call straight away and are very straight with you and cheap too.”

Helpful Report

Posted 7 years ago

“Very helpful and well informed staff”

Helpful Report

Posted 7 years ago

“Let me be very clear if I could have marked my review as zero stars I would have gladly done this. I purchased an acre laptop and took out the knowhow cover. Since the beginning my laptop has had the hard drive replaced and DVD drive replaced on more than one occasion. Let me be clear I still have the same issues with DVD drive crashing and the hard drive quite obviously still having issues because at times laptop refuses to actually load anything. I have handed in this laptop on so many occasions and logged complaints a few times now and every time get told the company use a different system to log notes if you go instore and separate ones for engineers and if you call on the phone. Now due to this my calls and conversations always seem to be half updated all over the place. Now on my last visit to the store I firstly had my laptop returned without my charger so this had to be replaced. I also found that the issue with my mouse not working was worked on by some obviously untrained engineer. As all he was capable of doing to repair mouse issue was download th drives again. Something which an amateur like myself had already tried and figured out it fixed the problem temporarily until I switched laptop off again. This also proved that no thorough checks were done on the laptop like pcworld claim they do as if he did he would have discovered this. So on returning the laptop again for the 50th time I have been told the laptop is fixed. I went to pick it up and waited 20 minutes whilst 5 members of staff had a chat amongst themselves. Finally having speaking to a knowhow representative who discovered they had no idea where my laptop was and double checked my text to confirm laptop was meant to be ready (because I cant read Englishl lol) . I had no apology whatsoever and got told this would need to be investigated and they'll get back to me at some point in the day on my mobile. So now after being refused a replacement because so many parts of the laptop have been replaced I've ended up with my faulty laptop being lost and still had no call about it. Will be looking into my legal rights moving forward because think I've been patient enough.”

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Posted 7 years ago

“Awaiting a parcel to turn up. Then when speaking to them cant get a refund for something that hasnt turned up, because they need to find the missing parcel..... So im out of pocket and have nothing to show for it... Thanks...”

Helpful Report

Posted 7 years ago

PC World is rated 1.6 based on 318 reviews