Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,581 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called them yesterday 9am. Was told next available slot was 10 till 2. Great. Booked it (boiler repair). In the afternoon they called to say they could not make it, would be 8 till 12 tomorrow. At 12 they rang to say it would be 2 till 6. I've just rang them to cancel it. They are totally unprofessional. The website says same day boiler repair, 1 to 3 hour response. Wish I'd read all the similar reviews before wasting my time with them. Cowboys”

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Posted 7 years ago

“Horrendous customer service, avoid this company at all cost”

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Posted 7 years ago

“Phoned around midday on the coldest day of year was promised engineer by 6pm. Just before 6 they said could not make it. My gripe is why advertise 1 to 3 hour service if they cannot fulfill promises?”

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Posted 7 years ago

“Do not touch this company. Boiler broke down, I arranged emergency call out for Saturday 12-4pm. They called 3.30pm to say "delayed" but would get to me by 6pm. They called 5.30pm to say they could not get to me that day, closed Sunday, re-arranged for Monday morning 9-11am. They called Monday 11am to say they would get to me by 3.30pm. They called 3.30pm to say they wouldn't be able to get to me until Tuesday. I then cancelled in despair.”

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Posted 7 years ago

“Very bizarre company - avoid!! My boiler stopped working this morning. I phoned and was said they could send someone this afternoon by 4pm. At 4pm I got a call to say they actually couldn't get anyone to me today. By this point I'd read a lot of reviews citing the same experience so decided not to bother rebooking for another day. I am not sure this is even a genuine company. Their website has some basic grammatical errors (always a red flag for something a bit dodgy), and they wanted to take card details over the phone to secure the booking. Also every time I went to the website home page, the contact phone number changed - very odd. In short, avoid these people and find a reputable local tradesperson even if that means waiting a few days.”

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Posted 7 years ago

“Awful. Despite an inflated fee compared to a competitor I agreed for them to come and repair my faulty boiler as they said they could do same day before 3pm (competitor said after 3pm) 3pm came and no engineer. I called twice and spoke to 2 rude staff who clearly didn’t give a toss, despite it being the coldest day of the year and I’ve a 4 and 2 year old to be told they couldn’t guarantee a visit. Appalling. I will be checking bank statement to ensure they’ve not taken the staggering £120. Utterly appalled they get away with this.”

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Posted 7 years ago

“Booked appt for Saturday AM. Told plumber running late then told he can’t make it. After visit the shower was still faulty. The landlord arranged a visit to fix the problem and without my consent they took the fee from my credit card. I call this theft! The shower is still faulty!”

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Posted 7 years ago

“emergency appointment booked at 3 am for a leaking boiler to be seen between 8 am - 12 pm. The call centre forgot to mention they don’t cover my area. Left with a leaking boiler for the rest of the week as NO ONE can come out for emergencies atm. Wouldn’t have been wiser to mention it before?”

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Posted 7 years ago

“Phone yesterday for a 1-3hrs only to get a pnone call at 5pm to say no workman able to do job, then rebooked for to-day again a 1-3hrs responce , only today the same phone call to say unable to attend agin, in the mean time I still have no heating, water and a tricle of water down my wall. at £95 first hr and £45 for every other half hr you think they would do what the website claims 1 to 3 hrs RESPONCE !!! very poor service I would not recommed this company if you need the job doing swiftly”

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Posted 7 years ago

“Was given day and approximate time for the installation of a duel fuel cooker. Received a call on the day to say no one was available and next possible date the following week.”

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Posted 7 years ago

“Booked an appointment then told they couldn’t make it. Not impressed.”

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Posted 7 years ago

“Called upon to fix faulty pumped shower. Charges were excessive, and when called back because shower still not working, could find no fault. Suggested might be another issue then debited their fresh call out charge without notice. Am now out of pocket well over £1,000 and still have faulty shower. Recommend do not get involved.”

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Posted 7 years ago

“We needed to connect our new cooker, when gas engineer George Onslow came to our house he found our old cooker has high voltage cable, to show that he has done the job, he disconnect and connect again our old cooker, he charge for that 144 pounds and just disappeared. I have call him many times but no answer he left us the namber of his friend electrician, we call him and he came and changed the cable. I call Plumbing Force company and they advised me to right a letter to aftersales@plumbing.co.uk. What can I say- easy many.”

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Posted 7 years ago

“Terrible. Don't use. Didn't arrive but charged fee to my card anyway. When rang to chase the next day, was told someone had called to postpone the job... nobody had.”

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Posted 7 years ago

“They offer same day service (at a high price, but potentially worth it). They accepted my request for attendance same day (Thursday morning), and (at the end of the morning), postponed it to Thursday afternoon, then at the end of the afternoon, postponed it to Friday morning, then called to say they needed to postpone to Friday afternoon, but admitted they'd probably never get to me. So we called the job off and went elsewhere. A 2 day delay on getting an urgent plumbing job done. "If it seems too good to be true, it probably is."”

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Posted 7 years ago

“Beware of this company! We went with them as they said they could do it within a few days and we assumed that they would be a similar price to other local plumbers. We waited in a whole day for a no show. They also charged by the hour so we ended up paying double what 3 other plumbers had quoted. We didn't sign their invoice to raise a query about the price however they took the money out of the bank despite the lack of customer signature. Dealing with customer service was a nightmare. Michelle was downright rude by speaking over me and obviously didn't care about our predicament. In the end she wanted me to document it via email which enters the complaint onto their support ticketing system. I subsequently entered two further follow up emails asking for progress with no response I then rang and spoke to Michelle again with a similar response to last time. In the end she replied after 17 days denying any responsibility. Looking at their reviews I can see that this type of customer service and issuing huge bills is an everyday occurrence for this company. You have been warned!”

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Posted 7 years ago

“Be aware that as soon as you give this company your credit card details money will be taken from your account even if work has not been done”

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Posted 7 years ago

“Don't touch Plumbing Force with a barge pole! 1 problem led to 3 additional call outs to put the chaos back to rights, 2 of which I was charged for and had to take time off to be at home!”

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Posted 7 years ago

“We are absolutely disgusted with this company! our boiler broke down on Sunday afternoon, managed to book appointment for Tuestay 8-11, received phone call just before 11 that gas engineer won't make it. rebooked it for Wednesday 9-1pm, were told engineer is gona be late, my husband waited till 3pm, kept being promised that engineer is on the way, then our neighbour waited with 3weeks old baby on hands just to make sure we get it fixed- engineer didn't show up at all!!!!! when rang the company was told they don't know why engineer didn't come and that they'll make sure that today(Thursday) they'll send one first thing in the morning, definitely between 8-11. just before 10am called them to make sure if engineer is coming, was told- 100%. just 10min later got phone call saying their engineer can't make it AGAIN and that they can rebook it for tomorrow!!! it's -2 outside, we didn't have heating and hot water for 5days now and the guy even told me I'm not aloud to leave bad reviews!!!!!!!! it's an absolute joke! we didn't look for anyone else as kept being promise- engineer will come 100%!!!! will tell everyone how untrusty and unreliable this company is!!!!!!!”

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Posted 7 years ago

“Very very poor service, beware!! 3 times did not arrive on the time stated. Heavily overcharged and impossible to get a refund. Run run run away from this company!!”

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Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,581 reviews