RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,914 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down on 8th April at 1.30pm and phones RAC at 1.40pm, was told someone would be there between 3pm and 4pm, then every hour I checked the App but the wait time kept going up. I paid them £170.00 for my breakdown policy and when it came to 6.30pm, I had to call a third party which cost me £127.00 to get me home, because RAC said it would be 9pm by the time they could get to me. How could they have someone waiting over 7 hours? Very poor breakdown company. Would not recommend.”

Helpful Report

Posted 1 day ago

“RAC Took My Money and My Trust — Never Again! After years of being a loyal RAC customer, I took out combined insurance and breakdown cover — trusting their name. Huge mistake. They put me with a terrible underwriter (less than 2 stars on Trustpilot!). When I called within hours to switch, the only other option they offered was at double the price. I had no choice but to cancel — and even that was a nightmare. Impossible to reach anyone properly; online service was useless. In the end, they refused to refund my full payment. They clearly don’t care about loyalty or customer service anymore. RAC has lost my trust forever. Avoid them if you value your time and money.”

Helpful Report

Posted 2 days ago

“RAC left me stranded alone for over 7 hours on a dark motorway after promising a properly equipped team would attend my breakdown. They knew I had a stripped locking wheel nut — they sent a basic van with no tools, no ability to help, and a rude, dismissive patrolman who then pressured me into paying £117 for a recovery I should never have needed. Their complaints process has been even worse — cold, closed-off, and completely lacking in accountability or basic human decency. As a lone female left vulnerable by their incompetence, the risk they exposed me to was appalling. Offering a pathetic £30 “gesture” was a final insult. RAC doesn’t care about your safety. They don’t deliver the service they promise. They lie, they abandon you, and then they slam the door in your face when you dare to complain. If you value your safety, especially as a woman travelling alone, avoid RAC. They are an absolute disgrace of a company.”

Helpful Report

Posted 2 days ago

“Broke car alarm provided diagnostics from garage proving they damaged it now won’t pay The RAC changed my battery incorrectly which caused my alarm to sound continuously once locking . They informed me to get a diagnostics from the main dealership proving this was the cause of it. The garage confirmed that an incorrect battery fitting by the RAC caused the issue. Report sent costing £162. They have now decided that there is not enough evidence and refused to pay. This is despite a mechanic from the RAC coming out. Below is an email from them Alarm sounding. Tried various things to try and stop the fault. Only option is to get it into peugeot. It does not state that RAC caused the issue. Unless you can provide a garage report to confirm we caused the fault, RAC will not accept liability. Peugeot confirmed the above and now they will not pay (ref: UF148727034”

Helpful Report

Posted 4 days ago

“They have got one of my vehicle details wrong and have told them twice but still wrong. Technically I am going abroad with a wrong vehicle”

Helpful Report

Posted 4 days ago

“Called and notified at 8am that I had broken down, informed me I would need to wait till 1:30pm, this has been extended to 4pm, however 2 RAC branded trucks have been in the same car park, I approached them both but neither would help me. Their logistics are disastrous. Avoid at all costs”

Helpful Report

Posted 5 days ago

“I’ve never been so angry with a company in my life. I called RAC for help with a puncture on a run flat tyre, made it absolutely clear what I had and was told someone would come out with the correct replacement. After waiting for hours, the mechanic turned up without a run flat, then tried to repair the damaged tyre – something that’s not even safe or recommended with run flats. What’s worse, he didn’t tell me he was going ahead with the repair — just did it, refitted the tyre, and then tried to charge me over £300 for patching up my own tyre. No explanation, no warning, just pressure and intimidation to pay for something I never agreed to. The job was a mess. He completely damaged my wheel and left me with no choice but to drive home at 4am, knowing full well the repair wasn’t safe. I was facing a four-hour journey at motorway speeds, relying on a bodged repair that could’ve gone catastrophically wrong. If that tyre had blown out, I don’t even want to think about the consequences. The whole thing was reckless and unacceptable. RAC not only failed to help — they put me in real danger. I’ll never use them again.”

Helpful Report

Posted 5 days ago

“Over the past five years, I have been a loyal customer of the RAC , despite never having utilised its services. This year, I received an email regarding my renewal, informing me that the price had increased by approximately 90% compared to last year. When I attempted to cancel my subscription, I was informed that I would not receive a full refund due to “administrative costs.” The representative also advised me that if I am dissatisfied with the service, I should contact the financial ombudsman. This experience is deeply disappointing.”

Helpful Report

Posted 6 days ago

“RAC con with £25 admin fees! I called 3 weeks ago to say i had sold my car and to ensure the policy would not auto renew. I also checked the day before expiry and it was set to renew (call handler obviously didnt change anything). So i made sure it was set to not auto renew the day before expiry. Today however, it has auto renewed and i have been requested to pay £25.00 admin fee to cancel the policy. I will not be paying this. RAC should be better than this! Be warned, ensure your auto renews are off!!”

Helpful Report

Posted 1 week ago

“Husband & I broke down on a tricky hill between Bath & Bradford on Avon yesterday. First RAC van came to move us in 15 mins, second van that brought us home only another 15 mins later. Excellent service - thank you!”

Helpful Report

Posted 1 week ago

“Rubbish service took them 22 hours to arrive will never recommend RAC”

Helpful Report

Posted 1 week ago

“1 Star – Absolutely shocking service I booked a car service with RAC for early morning and even paid extra to ensure the slot. No one turned up, so I called them—only to be told they won’t be coming because their own car broke down. The irony is unreal. Because of this mess, I decided to cancel my membership, and then they had the audacity to try and charge me a £50 cancellation fee. For their failure! What an absolute joke of a company. Completely unreliable, and the customer service is just as bad. Wouldn’t recommend to anyone.”

Helpful Report

Posted 1 week ago

“I got scammed $155,000 but thanks to “harrylucy*977@*gmail.*com" support center as they helped retrieved my money back”

Helpful Report

Posted 1 week ago

“Reported breakdown to RAC, process was efficent and easy turbo had blown so they sent a "recovery partner" - not RAC but a local company who must do sub-contract work and that's when things started to go wrong. We had to change the recovery garage to one that was 12 miles away (2 miles outside the allowed radius). While en-route the recovery driver phoned to report the distance, his controller stated that we had to phone RAC to pay for the extra mileage at around £6 per mile - which is fair enough. Phoned the RAC, explained the issue and was put on hold while the gentleman on the other end of the phone 'calculated' the cost - surely 2 x £6 = £12.... Not where the RAC are concerned - total cost £98!!!??? £13 for mileage PLUS AN £85 EXCESS FOR GOING OVER 10 MILES!!! If we didn't pay the fee the recovery drivery said we'd be unloaded and left. Absolutely disgusted, the RAC operator spoke like a robot, no empathy at all, just refused to engage. Recovery driver chuckling "Yeah" when we asked if we would just be left at the side of the road if we didn't pay. Well done RAC, that's some level of customer care....”

Helpful Report

Posted 1 week ago

“I'm absolutely disgusted.I reported my car at 3.30pm today.couldnt speak to a human,had to use the link.spoke briefly to some one who said 5.40pm is estimated.ir kept changing.after waiting in a car park till 7pm I had enough.the final estimated time was 8.30pm to 10.30pm!!!!!! How unsafe is that.So my problem lingers on to tomorrow.Disgraceful”

Helpful Report

Posted 1 week ago

“Reported my car breakdown at 12pm with RAC, 2hours later they tell me that they have assigned a 3rd party recovery as they are unable to assist!! The 3rd party recovery tell me that are going to be another 3 hours!! RAC had put me on priority as I'm registered disabled and had my child in the car with me and I was 40 minutes away from home. I'm now left stranded in the middle of nowhere without food or drink but RAC don't care. Had to pay AA to come out who attended in 25 minutes and actually helped.”

Helpful Report

Posted 1 week ago

“They are disgusting I was with them for 20 years but they sent a patrol guy recentlyout he had the hump and was very intimidating!! when I ask if he could leave he called them before I could get through to report what happened sneaky man they stoped all assistance and took he word that I had been rude and they immediately stopped my service nd said they would review it and come back to me, but never did it’s shocking to think that someone that works for them can actually intimidate you and get away with it”

Helpful Report

Posted 2 weeks ago

“Rac shocking. Thank God for your subcontractor e and s. Really poor service no care. Children with us (daughter is autistic). Left us and said around 10pm for collection. If it wasn't for the guy from e and s using his initiative we wouldn't be heading home. Rac take note of some of these reviews please. Will be escalating.”

Helpful Report

Posted 2 weeks ago

“I've had coverage with RAC for the past three years and have never had to use it for roadside recovery until now. Since they have given me a 10-hour ETA for the recovery, I have plenty of time to leave this review. It has been an absolutely WASTE OF MONEY. I was given the excuse of the Easter holiday on April 11th, but it’s clear they just make things up... they definitely quick to take the money but not quick to respond to assist.”

Helpful Report

Posted 2 weeks ago

“I would like to thank shams ..I hope I've got that right...really nice guy helpful..knew his stuff..kept in touch and sorted the problem in less than 30 mins ..this was last night in kentish town thank you ...Chris and lisa”

Helpful Report

Posted 2 weeks ago

RAC is rated 1.4 based on 2,914 reviews