RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,788 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,788 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it's a well known fact now both for members and RAC staff that the waiting time is an absolute disgrace (3 hours and motability vehicle) I would plead with people to go elsewhere for their breakdown 'service '”

Helpful Report

Posted 15 hours ago

“Broke down .. was given different times for attendance.. waiting waiting waiting ... then late at night had an update "saying all done .. happy to of helped" txt yet app update was saying attendance time 8pm yet it was now 11pm then a sorry we have had to cancel .. no phone call etc .. rang and was told it'll be tomorrow.. when they came he opened bonnet and said fanbelt even thought it was having problems starting and nothing happening on gas throttle and he left .. had a mechanic look at it who changed belt straight away then found the fuel pump was the problem aswell .. car is not worth fixing .. rang to cancel policy and a rude woman said I owe them £70 for call out .. wouldn't let me speak to a supervisor as all "in a meeting" ... utterly useless and very much out of pocket...”

Helpful Report

Posted 16 hours ago

“Joined in October 2024 paid monthly still waiting for documents!! Windscreen wipers packed up and they refused to attend even though it is raining. will be cancelling,very poor service.”

Helpful Report

Posted 1 day ago

“Car broken down on dual carriageway into city. Reported at around 9am still waiting for recovery at 3pm. Shocking”

Helpful Report

Posted 1 day ago

“I been with rac over 10 years a good loyal customer I was paying £19 a month for 12 months then no reminder letter they started the next 12 months at £35 a month I cancelled better deal with aa I cancelled with 14 days I’m getting threatening letters demand for payment they say minimum payment needs to be paid just had 2 letters 2 different so called minimum payments total £135 disgusting company I will never be using them again”

Helpful Report

Posted 1 day ago

“Disgusting useless company changed pick up time four times then were still late won't be renewing with this useless company and I suggest you don't either use anyone but this pathetic company”

Helpful Report

Posted 2 days ago

“Joined in Sept 2021 over the phone naming my 2 commercial vehicles auto renew Sept 2023 to September 2025. 1 call out and attended in 2024 however January 2025 I call them out and am told you are not covered for your vehicles. I speak to rac and told that's not right and he says I'm cancelling your policy, I say shall I complain he says yes. I then receive a threatening, intimidating and unlawful Demand for Payment letter from Managing Director Andy Baker saying that debt collector will visit my home before they have even won legal proceedings or even legal proceedings have begun. Disgraceful behaviour!!!”

Helpful Report

Posted 2 days ago

“Called rac on 25 jan 25 when they turned up was told battery was flat,rac man said lock had been changed by previous owner as key wouldn't turn in lock.called lock smith to gain access when lock smith arrived he sprayed lock put key in and opened door in less than 2 minutes changed me £180 phoned rac back on 26 jan and paid £349.99 over the phone for new battery rac arrived and said they had charged to much for battery and battery was only £270 so I phoned rac back and explained they said they would put £349.99 back in my account within 3 days instead of just giving me back £80 that they have over changed then refused to replace battery because I wouldn't pay £270 for battery when I had already paid £349.99 ( which i had to wait 3 days to get back this is disgusting)”

Helpful Report

Posted 3 days ago

“My son who is severely disabled has a. Mobility vehicle covered by rac when we have problem.the add blue sign is flashing.the last time this happened a patrolman came to top it upwind reset the system.I spoke to a member of their staff this morning who was most unhelpful!I Was told to go to Halfords and do the job myself.not a problem,however.I cannot reset the system.this is why I phoned the rac.thank you for nothing”

Helpful Report

Posted 3 days ago

“Awful, don't ever trust them, use anyone but the RAC. I am a lone female who was left stranded by the RAC when I blew a tyre in a pothole. They declared where I was too dangerous to attend and advised that I would need to call the police for them to assess the scene and then give the RAC clearance. I couldn't get through to the police on 101 so was left with nowhere to turn. I pulled in as far as I could on the road it happened, I wasn't on a blind bend and cars could easily see me parked and could get around me. I wasn't even on a busy road. The weather was very cold, getting dusky and I was on my own. I used to seek great comfort in having an RAC membership but they are clearly keen to persuade you to stay with them, take your money and then it's pot luck as to whether they come out to you when you need them. They caused me undue stress in an already stressful situation. Absolutely diabolical. Thanks goodness for a local tyre company who came to my rescue without any issue at all and had me back on the road within 5 minutes of arriving. Shame on you RAC!”

Helpful Report

Posted 5 days ago

“Hi, I had booked from MyRac app around 3pm. I clearly had to wait until 9:15pm until the support came (6hrs from booked time), where MyRac promotes its business as patrol usually arrives in 60min. The gentleman over the phone directly said, No you did not book at 3pm you booked at 6pm. I said, I did it through app, but no gentleman doesn’t wants to listen or check my activities on the app. Oh of course he can check on realtime mechanic and say it’ll come 7:30pm being very precise, which did not came as well. Never book it via app in this service.”

Helpful Report

Posted 5 days ago

“RAC breakdown took a staggering 8.5 hours to get to us when we broke down in N. Staffordshire on December 28th. Temperatures were near freezing and we were litterally abandoned with 3 people and 2 dogs near Shugborough. We called RAC operations centre many times only to be given excuses read from a script. We were starting to suffer from the effects of the cold but they simply didn't care. They left us freezing cold and in the dark at the roadside. We have been members for a number of years but hadn't needed the service. Little did we realise that RAC is right at the bottom of the league table for recovery times. (Search what car 2024 breakdown recovery) RAC is simply not living up to the expectations of the brand and failing to provide the expected service to its customers. We complained via email and again were given platitudes read from a script followed by a token contribution towards the expenses we incured then "we won't respond to further correspondence" An absolute disgrace. We have not renewed and have gone to Britania LV recovery who are top of the recovery tables for 2024. RAC Complaint ref: UF143526390”

Helpful Report

Posted 5 days ago

“I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I never joined I have cancelled auto renewal Never again will I use Rac insurance”

Helpful Report

Posted 6 days ago

“Broke down at 6.10am in our motability focus phoned 4 times and said they would send help but 4hrs later no sign so I got it to a ford dealership who sorted it I then phoned rac to cancel the callout,terrible non existent help,from the rac I feel so let down as I never even got a callback.”

Helpful Report

Posted 6 days ago

“6 hour wait - changing my policy to AA”

Helpful Report

Posted 1 week ago

“My wife had a total flat tyre on her run flat's when the valve snapped off. She phoned the RAC at around 3pm on 19th November when it was just starting to get dark. She was told they are extremely busy and someone would be with her between 5 and 8 hours. This is a lady on her own. She was also told that he may not be able to fix the issue or provide towing. What is the point of us paying for the full policy! My wife phoned around and got a 3rd party to come out who fixed the problem ib 10 minutes and charged £90. My wife was just relieved to be able to get home. I contacted the RAC and explained the situation and the gentleman was extremely understanding and sympathetic aswell as,apologetic. I then sent further details on 21st November hoping to be reimbursed for the £90. Heard nothing until I phoned yesterday 21st January to be told a letter had been sent but must have been lost in the post! Heard that one before! Our claim was unsuccessful. Emily from RAC care explained that as my wife cancelled the mechanic they could not make ab assessment and chose to go with a 3rd party. A lone female to be told she may have to wait 8 hours in the dark and cold and then the mechanic may not be able to help I totally unacceptable and infact downright dangerous. The letter ends with Emily saying that this is the end of the matter. Who's she to decide, this is a matter of principle and will be taking the matter further”

Helpful Report

Posted 1 week ago

“I have been with RAC for many years now. It used to be good service but for last two break down the wait is between 4 - 6 hours. And it seems that they are running a charity service. The patrol sent me a message to say as your breakdown doesn't seems urgent, I am going to attend more needy breakdown first. For gods sake increase your patrols. I am not a free member, I paid what you asked for the service. Neither recommend and will not use again.”

Helpful Report

Posted 1 week ago

“For such a big company the RAC have absolutely shocking customer service and standards of performance. To cut a long story short, reported a breakdown for a work vehicle and received misleading communication through text messages about when patrol would be coming. Days later and the car is still sitting there and breakdown was apparently cancelled? NOT BY US. We raised a complaint and received absolutely no empathy or understanding for the situation at all!! We received numerous emails back and forth with Christine (Customer Care) and all she done was deflect our questions and tell us we were wrong…EVEN WITH EVIDENCE. She even refused to escalate the complaint for us to someone higher than her as we were clearly dissatisfied with the situation, her parting email was “this will be our final email” and who are you to decide that???? At the end of the day, when a customer complains, all they want is some understanding of the situation with a simple apology and resolution. But instead we were told we had to deal with this again and re-report our breakdown. Shocking service and terrible customer relations.”

Helpful Report

Posted 1 week ago

“Absolutely terrible service Absolutely terrible service. For anyone considering using them, don’t. They took over 10 hours to attend, couldn’t fix my car, had a third party tow it to my home at midnight after breaking down at 2pm to be then told I have to pay another recovery fee. The supervisor manager was equally rude and kept talking over me with out listening.”

Helpful Report

Posted 1 week ago

“I had a flat tyre.After numerous texts with differing estimates of assistance times I still hadn’t been attended after 9 hours. .Consequently I employed somebody to help. I shall not be renewing my membership after nearly 40 years. Dreadful service and a con.”

Helpful Report

Posted 1 week ago

RAC is rated 1.4 based on 2,788 reviews