Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

1.5 Rating 231 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Date engineer was booked changed on two separate occasions with no notification. Latest date booked, engineer didn’t show. I rang 3 times, on hold for over 30 mins each time, promised someone would call back each time nobody did. My booking was on the system but didn’t show- 4 weeks since I first booked to fix my tumble dryer - DISGUSTING”

Helpful Report

Posted 3 years ago

“The only thing that worked smoothly was them taking their fee at the outset. Repaircare cited every excuse in the book to refuse a refund. After a lot of hemming and hawing (and excuses that were found out) they refunded some of the fee retaining a "call-out fee" citing a T&C condition that was simply untrue. After hitting a brick wall with Repaircare for the remaining money of mine that they unfairly held on to, I raised a chargeback (idiotically I didn't use a credit card as otherwise I could have gone down the much stronger section 75 refund route) and the card company refunded the balance that Repaircare had held on to, thus making me whole again. For others in my position (Repaircare (or it's local contractor) promising one thing and delivering another and refusing to refund) my advice would be to use the Section 75 refund process (if you used a credit card and it cost £100+) or the card company's chargeback process (any amount, debit or credit card) to get your money back. Just remember that you need to have tried to get a refund from Repaircare first before going down this route. So, don't be a chump, use the consumer tools available to you. For the Martin Lewis guides that I used to get my refund, just google 'MSE chargeback'”

Helpful Report

Posted 3 years ago

“Beware the initial quote seems reasonable but then they want to insure the repair for 1 year at just under £8 a month. If you don't want the insurance the quote shoots up. Sharp practice.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS DODGY COMPANY. They have tried to process a payment 4 times from my card but tell me the booking is not confirmed. They have out the phone down on me 7 times. I am still waiting for a “manager” to contact me and explain to me why money was taken from my account and no booking was confirmed. IT HAS BEEN 3 DAYS and they have tried to take over £500 from my account. If anyone can tell me how to report them then please let me know !”

Helpful Report

Posted 3 years ago

“Orbithack was a great choice for me. It includes tracking on a lot of other programs like WhatsApp or Facebook. For WhatsApp spy, you can even do it without root, I have been using Orbithack for a long time and until now I had no problems. It's the best one I could find. W W W . O R B I T H A C K . C O M , E M A I L : O R B I T H A C K 1 1 5 @ G M A I L . C O M”

Helpful Report

Posted 3 years ago

“My girlfriend has now had a broken washing machine for 6 weeks! She waited a week for an engineer visit, only for them to cancel the day before. She then waited a further 2 weeks to be told what parts she needed. After 3 weeks she’s chased them only to be told the parts are on back order! Absolutely shocking service! How are you supposed to go almost 2 months without a washing machine?”

Helpful Report

Posted 3 years ago

“Rude, phone was put down on my three times. was told there s nowhere to complain and no complaints section I was waiting over 3 months for a job to be done because they didn't have the parts. ive gone directly though hoover now as apparently jobs should be done within 30 days. but obviously this was not the case and hoover has taken over, but I constantly get texts from these people saying my product is out of stock. when I simply want to voice my issues with the service ive received to avoid it happing to others they apparently didnt even have a manager or anyone to take any form of complaints. so in other words you job will not be completed, you will be treated like rubbish and RUDE (the word I wanted to use said it was inappropriate so only you can imagine what I mean by rubbish) and hung up on and you cannot make any official complaints with this company and I have to voice my complaint to hoover which makes no sense to me but I will be making a complaint to hoover themselves because this treatment is disgusting.”

Helpful Report

Posted 3 years ago

“Outrageous service. DO NOT USE. Booked an appt on Mon 7th for an engineer to repair fridge freezer on Wednesday 9th. They cancelled without notifying me and rebooked for Friday 11th! No phone call - nothing. Had i known i would have booked with a different company. Telephoned them on Wednesday to complain - "nothing we can do - engineer's system was not updated - soz". I insisted that I speak to a manager - was refused. Was told - managers "don't speak to customers - you will get a call back in 48 hours". Pressed again - was told - "it's policy - 48 hours - you're not going to speak to a manager - you have to wait 48 hours - or - send an email". Adviser then hung up as "we're not getting anywhere"”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY. THEY WILL TAKE YOUR MONEY WITHOUT FIXING YOUR PRODUCT. I HAVE BEEN TRYING FOR 6 WEEKS TO GET AN UPDATE ON AN ENGINEERS VISIT. THEY HANG UP, DON'T ANSWER EMAILS, DON'T CALL BACK.”

Helpful Report

Posted 3 years ago

“I took out a repair contract with Repaircare on 16/03/21. I finally had an engineer from Advance Appliance Care, the company Repair Care referred me to, booked for Wednesday 21st April to repair my AEG washing machine. I was told that the delay was because Repaircare will only buy parts from their sister company, rather than AEG, who have the parts in stock. I was also told I would be charged a call out fee if I cancelled the job. On 19/03/21 the appointed repair company rang me to say the engineer found ordered drum unit was cracked and broken so cannot be fitted tomorrow. They added the parts are again 'out of stock' so have no idea when the repair can be completed. I have once again referred back to Repaircare and am waiting to hear from them. Don't use them, they have appalling customer service. They don't get get back to you and continually pass the blame on to other agencies. Anything other than accept they are inept and try to resolve the issue.”

Helpful Report

Posted 3 years ago

“Our complaint is based on the following. On March 13th our 18 month old Hotpoint HUE61GS cooker shorted out the house electrical system when the oven was switched on. I contacted Hotpoint and was told that it was out of guarantee. I then contacted Repaircare and was originally told that an engineer from the Hotpoint / Whirlpool / Indesit conglomerate would call on March 30th under Job No. C6004373. However, after explaining that we are in our 80s and have no other means of cooking, that date was brought forward to the 22nd. Nevertheless, on the morning of the 19th we were told that, due to a cancellation, an engineer would arrive that afternoon. He did and having looked at the cooker, said that the fan motor wire had been incorrectly fitted during Hotpoint’s manufacture and that this was causing a short circuit. He supposedly reattached this and left at around 16:00. At 18:15 we started to prepare dinner. But, when the oven was switched on the trip switch was again triggered - i.e. the “repair” had been a failure. I then received a “Call Completion” email, not from Repaircare but from Whirlpool, to which I replied at 1839, receiving a response to say that I should contact Hotpoint ( yes – this is becoming ridiculous) the following day. I did this - spending more than three hours on the telephone and Hotpoint “Live Chat” ( ? ) - and eventually received a text from Hotpoint - not Repaircare, who seemed less than interested now that they had taken our money. This text said that one of the Hotpoint engineers would attend on the afternoon of the 22nd March. No-one arrived or messaged so I contacted Hotpoint and Repaircare again. Hotpoint texted to say that an engineer would attend “ between 13:02 and 16:02 on the 23rd. Again no-one came. I spent hour another hour talking to a Repaircare representative this morning after a wasted hour on two “Live Chat” sessions with Hotpoint which their representative blanked . Note that it is impossible to speak to Hotpoint by telephone with respect to complaints. Repaircare tell me that their communications with Hotpoint, Whirlpool, Indesit, etc., are always poor and that relevant information very often gets lost in transit. They say that, so far as they were concerned, the job had been satisfactorily completed regardless of Hotpoint’s new engineer "bookings" . They then said that it would take another five days before they could find what was wrong with the repair for which they have taken our money and much longer before they can get someone to fix our oven. They never call back and getting any information from them by involves repeated complicated telephone calls. However, after my call today they now say that I have been given a new job number C6022850 and that an engineer will attend on April 15th. This is some five weeks after we booked the repair and they took our money. They are very quick to do that ! As stated, we are an elderly couple in our 80s and totally reliant on electricity for cooking and heating. We have copies of all the relevant Live Chat and texts. With respect to the cooker itself, we have to ask, are Hotpoint products not intended to be usable 18th months after purchase ?”

Helpful Report

Posted 3 years ago

“After a couple of visits the Engineer admitted defeat and my Bosch Dishwasher was deemed unrepairable. I checked and was told my payment would be returned. I even had a text confirming this. After a month of no refund and a new dishwasher installed, i started to chase. Phones unanswered, no reponse to emails I started to look at alternative routes and spoke to several people who assured me it would be dealt with. Now 5 months and I have had to get the credit card company involved and looking into other options. Don't believe the promise on no fix no fee, once they have your money they don't give it back even when they agree to return it.”

Helpful Report

Posted 3 years ago

“Repaircare are an appallingly dysfunctional organisation. They have no engineers or technical staff themselves but act solely as a call centre, farming out jobs to other companies. This farming out has obvious problems particularly if customers attempt to contact any of the various partners when work has not been done. Our complaint is based on the following. On March 13th our 18 month old Hotpoint HUE61GS cooker shorted out the house electrical system when the oven was switched on. I contacted Repaircare and was originally told that an engineer would call on March 30th under Job No. C6004373. However, after explaining that we are in our 80s and have no other means of cooking, that date was brought forward to the 22nd. However again, on the morning of the 19th we were told that, due to a cancellation, an engineer would arrive that afternoon. He did and looked at the cooker, saying that the fan motor wire had been wrongly fitted during Hotpoint’s manufacture and that this was causing a short circuit. He left at around 16:00 and at 18:15 we started to prepare dinner. But, when the oven was switched on the trip switch was again triggered - i.e. the “repair” had been a failure. I then received a “Call Completion” email, not from Repaircare but from Whirlpool, to which I replied at 1839, receiving a response to say that I should contact Hotpoint ( yes – this is becoming ridiculous ) the following day. I did this - spending more than three hours on the telephone and Hotpoint “Live Chat” ( ? ) - and eventually received a text from Hotpoint - not Repaircare, who seemed less than interested now that they had taken our money. This text said that one of the Hotpoint engineers would attend on the afternoon of the 22nd March. No-one arrived or messaged so I contacted Hotpoint and Repaircare again. Hotpoint texted to say that an engineer would attend “ between 13:02 and 16:02 on the 23rd. Again no-one came. I spent hour another hour talking to a Repaircare representative this morning after a wasted hour on two blanked “Live Chat” sessions with Hotpoint . Note that it is impossible to speak to Hotpoint by telephone with respect to complaints. Repaircare tell me that their communications with Hotpoint, Whirlpool, Indesit, etc., are always poor and that relevant information very often gets lost in transit. They say that, so far as they were concerned, the job had been satisfactorilly completed regardless of Hotpoint’s engineer bookings . They now say that it will take another full day before they can find what went wrong with cooker and the work for which they have taken my money and much longer before they can get someone to fix our oven. As stated, we are an elderly couple in our 80s and totally reliant on electricity for cooking and heating. We have copies of all the relevant Live Chat and texts with dates and times.”

Helpful Report

Posted 3 years ago

“I accepted the fixed price quote (AEG washer/dryer) The fault was fully declared. Engineer cam and cleaned a filter. As the machine dried ok on a drying only programme, but on a wash/dry programme didn't a filter common to both seemed an unlikely cause. But I'm not an expert. Eventually got a recall, after many waits on the phone (only got when I found email) the engineer made a second call and said it could be the programmer but he'd change the water valve coil and to see how it went. I tested 5 cycles and the original fault was the same. War refused 3rd call as my 90 days were expired. The 90 days are stated as "after the repair" and I never got a repair. But repaircare said if I wanted it fixed to pay again. AVOID this company it has a bad rating (and about the lowest 121 out of 123 on trustpilot as I found out afterwards)”

Helpful Report

Posted 3 years ago

“Avoid, avoid, avoid Placed an order for an oven repair last year and eventually got a booking confirmation for a date just before Xmas - no engineer arrived and didn't receive a message until 4pm saying due to high demand it would be after Xmas. That was Xmas lunch made difficult! Repaircare didn't care! Severely let down. Had to prompt for a date. Very poor communications, engineer overworked & didn't seem to care and gave only minutes warning before visit in February!. Two months to get a visit - at which he refused to work on the cooker because the supply pipe installation done 25 years ago wasn't quite to regulations. Could have repaired the cooker - previous engineers have had no issues. I had been warned that they look for any issue to claim the £45 and do no work. Avoid this company.”

Helpful Report

Posted 3 years ago

“I never imagined my score could go from low 400s to over 796 so fast. This specialist is a savior. He fixed me up within 8 working days, I got my family a very nice home. Best thing that ever happened to my kids in recent times. If you need help, I advise you to contact ( S W I F T C R E D I T R E P A I R 2 6 at G M A I L d0t C 0 M)”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful company and fraudulent, AVOID AVOID AVOID!! Paid £175 to this company to repair my fridge as it broke down the week before Christmas. Firstly the engineer never showed up when I spent a wasted a work day waiting for him to arrive at my house, never rang or notified that he would not show up. Due to this I cancelled within the applicable timeframe yet I still have not received my money back. I call every day regarding my £175 refund, they put the phone down or give me a load of false excuses. I've waited over 3 weeks now and have contacted my bank fraud department. I would strongly recommend not using this company, they are a scam and will not provide you the service they are offering but will take your money straight away. I am writing on every possible review site about this company because they are fraudulent. Thanks for taking the £175 from my account, as a single mother that meant I couldn't pay for essentials over Christmas. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Probably a scam. The only thing they certainly did was to take money from my bank account. The engineer didn't come to do the repair on the agreed date. I gave them a second chance and no engineer showed up either. I'm now waiting for a refund. 5 star reviews below are probably fake: "Very good working", "Good working", "Excellent working". Really?”

Helpful Report

Posted 3 years ago

“Terrible customer service been over six weeks now and still have not repaired or arranged a replacement code for my Brand New drier. Going by my experience would NEVER advise anyone to use this Company”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. Paid £99 for my vacuum to be repaired and received an email stating that an engineer was booked in. I then received a phone call from a rude and abrupt lady to arrange for me to post my vacuum cleaner to them ( really????). She stated under no circumstances would an engineer be attending; despite the fact this is what we paid for. I asked for a full refund which, to be fair, she agreed to. I would not under any circumstances give this company any money until they provided the service they have charged for. I would personally go further and avoid this company at all costs....”

Helpful Report

Posted 4 years ago

Repaircare is rated 1.5 based on 231 reviews