Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

1.5 Rating 231 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Persisted with their problem-solving efforts even though it was complex and required a large number of parts to be ordered. I was never asked to pay extra even though I can imagine the parts collectively would have cost more than the fixed fee I paid in the beginning.”

Helpful Report

Posted 7 years ago

“Repaircare came out to look at my tumble dryer, I paid for the call out then the insurance each month to cover the appliance. When the engineer came out he said it was an expensive part and would need to be ordered. A week later we got a text to say our job was cancelled, so I called up the customer service team who went on to tell me that the part was to expensive and they would not fix the appliance ? The tumble dryer is only two years old,Isn't that the point of taking out an insurance policy that you take the ruff with the smooth ? Apparently not with this firm they just want to make a quick buck on an inflated call out fee but will not fix your appliance if this may end up costing them ! DO NOT USE THIS FIRM !”

Helpful Report

Posted 7 years ago

“The price was OK but to book, I couldn't get an answer on the phone on multiple tries so booked and paid on line this should have been taken as a warning. I was then contacted by a local repair company who came and fitted a pump to our Siemens dishwasher, they were really good. 2 months later the same fault code came up. Couldn't get an answer at repaircare again so called the local agent who fitted the pump and they got authorisation to fit another pump and did so. The same fault then occurred 3 months later This time the local agent said I must call repaircare. On the 8th time of trying, 10 minute ring each time, I let the phone ring for 12 minutes and someone answered. After being pushed around a bit I was told I had to pay the full price for another repair. This I told them was unsatisfactory and not good customer service. I then got a whole load of spieal which was effectively a shrug of the shoulders and I was told I should try elsewhere. My advice to the buying public is not to use repaircare, to fit your own parts as I have done in the past buy them from somewhere like espares. That is what I am now in the process of doing. My advice to repaircare is change your name to repairdon'tcare or employ more telephone staff and start caring.”

Helpful Report

Posted 7 years ago

“I recently had a RepairCare engineer visit to repair a faulty dishwasher. Whilst the engineer was very professional and resolved the problem promptly and efficiently, some damage occurred which only came to light after the engineer had departed. I contacted the company and they duly sent the same engineer back to investigate. He found that the kickboard was fouling on the dishwasher door causing damage to the front panel. He didn't think that he had move it when conducting the initial repair but admitted that's he couldn't be sure. RepairCare have refused to consider it their responsibility despite the damage occurring the first time it was used after their engineer had visited. Not impressed and not recommended”

Helpful Report

Posted 7 years ago

“Job was booked for five days time as it was the first day I could get off work. I called Repaircare the day before and they told me the engineer would call me before 9:30am on the day of the booking to give an approximate arrival time. No-one called me so I rang the help lne number only to be told that the repair had been cancelled. Wasted a day off. No apology given. Still waiting for the refund. NOT RECOMMENED”

Helpful Report

Posted 7 years ago

“i have been waiting 12 weeks now for the job to be completed. They are unreliable, inefficient and incompetent . Kept trying to fob me off with with excuses like "the engineer couldn't find your house" or "they attended and nobody was in " "they left a note saying could not get in to the property" - all rubbish I have never had a note left and have been in all day on all of the 5 appointments that have supposedly been made !!!! - DO NOT USE THIS COMPANY KEEP WELL CLEAR IT WILL END IN TEARS”

Helpful Report

Posted 7 years ago

“Had them in to replace the clock on our Rangemaster cooker. Paid a flat fee of £175 and after a short time it went wrong - could not set the time. Slow to answer the phone so several attempts and when I did get through they booked an engineer call which never happened. So I called them again to be told that the visit had been cancelled because by the time I'd got through to them I was outside a 90-day warranty period. Nobody had contacted me with this. And if I wanted them to come out now it would cost another £175. Not happy!”

Helpful Report

Posted 7 years ago

“I want to give a zero star review but cannot. Engineer failed to on the day. Engineer failed to phone to say he wasn't turning up. Company failed to follow up on my call promising to track down my engineer. However the company did bill me for a repair that it never carried out. I think we call that fraud! Be warned, do not consider using this company.”

Helpful Report

Posted 7 years ago

“Do not use this company, the whole experience was appalling and customer service shocking! Just as I was re-doing my kitchen the dishwasher broke, the only appliance I had not replaced. An engineer visited twice, first time to assess with no issues, second time the dishwasher was not put back properly (it was 1st time round) and damaged was done to brand new plynths. Asked numerous times for a manager to come back to me, and in the end basically it was all blamed on me and as I had 'no proof of pin head damage', actually the damage was bigger than that. So Repaircare had been paid, their contractor had been paid and it cost me the dishwasher repair and the cost to fix what they did! Customers are definitely not this company's priority.”

Helpful Report

Posted 7 years ago

“wasn't even fixed properly was here for 14 minutes, spent 120 on a 14 minute job that i had to go back over because the guy couldnt be bothered to do his job properly. Not happy with this at all was a waste of my time and my money. if i spend time and money researching how to get it repaired i do not expect to then have to go back over it again so it will actually work, i dont get paid to fix it and i didnt want to pay to have my time wasted.”

Helpful Report

Posted 7 years ago

“Unbelievably bad service So. After three visits from an engineer who kept on ordering the wrong parts over three months. £20 spent on calls trying to contact Repaircare because they have a premium rate phoneline. Then finally they state I had been visited by an engineer who decided the cooker was un-mendable. . . when I KNOW the spares are available (I checked online). Plus they LIED as the engineer did not visit on the date they stated, because were actually on holiday at the time! The parts needed are a) a thermostat and b) an element. The costs are well within the £139 I paid for the repair. . . so it IS economical to repair it. A total shambles from end to end and I STILL can't even get a refund because every time I call I cannot get through, even after waiting for over 30 mins on a premium line and two emails asking for a resolution. Avoid, avoid, AVOID! I'd say, use a local repair person instead who at least might care about their customers.”

Helpful Report

Posted 7 years ago

“Firstly they did not turn up on day said, rang at about 10.00 that day to say they had not ordered the parts (even though i had booked it 3 weeks prior), i tried to call but they never answer the phone. 10 days later engineer calls to ask if can do "Now" fortunately i was home that day - turns up fixes 4 out of the 5 small fixes however the biggest problem - my oven door front glass panel had slippped - they had ordered the wrong panel !!!! said would be back in 3 - 4 days with the correct one - Not seen since - we are now 3 weeks later, i get a call from the office saying that i have booked a new job to be done (i think they were about to ask for a payment) i told them that the orig. job has not been completed - said would investigate and come straight back to me ........ That was 2 hours ago - I am afraid i do not have anything good to say about this company.”

Helpful Report

Posted 7 years ago

“advertising fixed price repair for dishwasher , guy turns up , needs heating element then goes , no further contact until I phone to see whats happening , girl said parts to expensive so they wont bother fixing it , still not seen money back into my account !! now going to find a reliable local guy to fix it .”

Helpful Report

Posted 7 years ago

“It did not entirely - repair OK but cost extortionate and no response when i asked for breakdown”

Helpful Report

Posted 7 years ago

“Avoid! Absolutely unacceptable Absolutely unacceptable. RepairCare were called, took payment and engineer came and did not have parts, and RepairCare then failed to engage or bother coming back. So an older customer was left without a fridge freezer for 13 days with no contact. All done via phone and they purport to rely on online Ts&Cs. Cannot believe LG allow their brand to be damaged by RepairCare. DO NOT USE!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“They did nothing to my oven and every day I chase them and I am promised a call back it never comes - no sign yet of a refund - if you like throwing money away by all means use them”

Helpful Report

Posted 7 years ago

“I booked to have my oven repaired (it wasn't getting up to heat/ staying hot) in November 2016. The first visit was a diagnosis visit and the engineer said there was a faulty heating element. During the second visit the engineer noted that the door wasn't closing properly which would contribute to the problem. A new seal and hinges were ordered, but this didn't fix the problem in the third visit in January where it was discovered that the oven door was warped. And this is when the problems really started. I never heard back about an appointment to fix the door, and when I chased it up ended up in a very frustrating series of calls between the engineer company that repaircare contract the work out to and repaircare. Apparently when I contacted them initially I was meant to diagnose the problem myself and tell them about the door - I hadn't because I mistakenly believed that this was for the engineer to do - silly me! I thought that by telling them that the oven not getting up to heat/ staying hot that was enough! Also, as the repair of the element was at the end of November, when I called to sort out the door (not having heard back from anyone as I had been told I would be) in March - I was told that the job had been closed (they count 90 days from when the job is fixed - which they took to be November, even though the final visit I received wasn't until the end of January!). Every call I've made has included long periods of being put on hold, I've complained on their website online form - which they apparently respond to in 48 hours – so not the case. A week using their online form and having heard nothing I called them up again – and was told someone would call me back that afternoon – amazingly that didn’t happen either! Another week passed and yet again long hold time, being told the same thing, that the job was out of warranty, and I should have diagnosed the problem myself! So if you want frustrating long wait times, appalling customer services, rude staff and no resolution, use repaircare.”

Helpful Report

Posted 7 years ago

“Avoid this company. If I could give no stars I would. They string you along. Awful customer service. They took three weeks to decide they couldn't repair my gas oven even although the engineers they sent out said it could be fixed. Obviously the price they quoted me was too low so they cut their losses. They informed me by text that the job had been cancelled. When I tried to insist on the repair being carried out and wanted to talk to someone I was told to email their escalations team who (replying after 4 days) insist that it is unrepairable although both engineers said it was and just needed to order other parts! Although a national company their customer service is awful and it seems to take them ages to order parts. Also, the first engineer seemed to focus on things other than the repair he was called for and insisted on ordering new hinges when I didn't see the need for them. The first engineer was carrying no parts although I'd given the model details and a detailed description of the problem so don't expect the repair to be carried out in the first visit. It seemed that there was no intention of this happening. I don't even recall if he brought his tools in with him.”

Helpful Report

Posted 7 years ago

“I booked my bosch washing machine in for repair only to be told by the engineer when he turned up that he couldn't repair Bosch machines due to to the fact that only Bosch engneers could fix them. He informed me that the circuit board needed to be replaced and he couldn't do it. If an engineer is not able to replace a circuit board on a machine then you have no right to claim you can repair Bosch machines. I actually believe that this was an excuse used because the cost of the job would have been too expensive!!”

Helpful Report

Posted 7 years ago

Repaircare is rated 1.5 based on 231 reviews