Rieker Shoes Reviews

Name: Rieker Shoes
Rating: 1.82

1.8 Rating 192 Reviews

16 %

of reviewers recommend Rieker Shoes

Company Reviews

Questions

Metrics

1.8

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Write Your review

Tell us how Rieker Shoes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rieker Shoes 1 star review on 6th August 2024

Disappointed Rieker Customer

Rieker Shoes 1 star review on 29th December 2023

Rieker Shoes 2 star review on 9th December 2023

Anonymous

Rieker Shoes 1 star review on 21st February 2023

Yvonne

Rieker Shoes 1 star review on 3rd December 2022

Milos Radusinovic

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable sandals, but they started falling apart after a dozen wears. Very poor quality – my first and last Riekers. I will not buy Rieker again.”

Helpful Report

Posted 1 year ago

“After a month of wear the finish wore off the toes of my Rieker slip/scuba walking shoes. They cost $125CDN and were purchased from a high quality shoe store so I assumed they would be of good quality. I took them back and the store was kind enough to give me a on-time only exchange. I would concur with other reviews that the durability is lacking with this brand.”

Helpful Report

Posted 1 year ago

“My Rieker walking boots purchased 10 weeks ago, these boots have had very little summer wear. approx 2 hours a day. Boots are comfortable but have split on both boots, in the area where toes bend on ball of foot. I am very disappointed as these boots were very expensive, and I live on a basic tight budget. I can't recommend.”

Helpful Report

Posted 1 year ago

“The shoe sole came off after 2 months. I will never buy anything form this brand any more.”

Helpful Report

Posted 1 year ago

“3 pairs purchased over the past 2 years. 1 pair of trainers, within 3 weeks, sole came away from upper, tried to report it received radio silence. 2 pairs shoes both soles split with 5 weeks, again radio silence. NEVER again.”

Helpful Report

Posted 1 year ago

“I bought a pair of supposedly waterproof revo men’s boots. The right one LEAKS! $185 boots and they leak. Not happy!!”

Helpful Report

Posted 1 year ago

“I also thought that Rieker were a quality brand but with my experience of these trainers and their customer service (lack of) I have changed my mind. These trainers, although purchased in summer 2020 they have not been worn very much. The uppers of them are still in almost perfect condition but the soles of both shoes have split as shown in the photo below. I contacted Reiker about them and was advised in a very abrupt email that it is beyond the 12 month warranty period so they will take no action. I recently bought a pair of Rieker boots and I have worn them a lot as really comfortable and warm - fingers crossed they last longer than my trainers.”

Helpful Report

Posted 1 year ago

“Over the years I have bought many pairs of shoes and boots from Reiker and have no issues with the quality. However, after two attempts to contact them to inquire about a specific pair of winter boots on their site and with no response, I will never buy another product from this company. Obviously the customer is not important. There are many other good quality footwear manufacturers.”

Helpful Report

Posted 2 years ago

“I have brought 2 pairs of shoes from your high street store over the past 2 years. The first pair were ruined by a store worker when they put the wrong waterproof on and permanently changed the colour of them! The second have cracked across the tops on both shoes but the store staff have refused to help as the shoes are over 6 months old. They've hardly been worn! The soles proved this. I am discusted at the service and cannot believe your expensive shoes are only guaranteed for 6 months! Is this true and if so, what has happened to our consumer rights. Please advise.”

Helpful Report

Posted 2 years ago

“MY RIEKER BOOTS IN MY OPINION ARE DANGEROUS IN WET CONDITIONS IF THE BOTTOM OF THE BOOT IS WET AND YOU GO INTO A DRY FLAT SURFACE IF YOU DONT TAKE CARE YOU WILL SLIP. I HAD A VERY BAD ACCIDENT ON A BUS I SIPPED AND WENT UNDER THE SEAT DOING DAMAGE TO MY LEFT LEG. THE SOLE OF THE BOOT HAS NO GRIP WHEN WET”

Helpful Report

Posted 2 years ago

“Just bought a pair of new shoes. In the photo you can see a defect on the inner toe tip fabric though on one shoe only...... Very disappointing!”

Helpful Report

Posted 2 years ago

“I purchased and pair of rieker boots in grey year before last online from rieker Canada. They came and one zipper wouldn’t work and was weird with a notch on the zipper. I emailed over and over to customer service and nothing. Brand new $200 boots. Last year at the end of winter my husband went to Becker shoes and Hanover and purchased me a new black pair or rieker boots that I loved. I used them for about a month and I put them on in November this year and here the sole is coming off of one boot and the black is coming off the other. Now I have to buy something else to get through this winter. The first pair of Rieker boot I purchased lasted me three years Now they don’t even last one winter. Super disappointed! I used to love them”

Helpful Report

Posted 2 years ago

“I'm writing this review for anyone thinking of buying any Rieker shoes. Long story short, don't! Save some of the space in your garbage can and read the full story below: It's not the first time I have bought poor-quality shoes because I didn't take the time to research them. However, they were cheap shoes I didn't expect much from, but they still looked fairly decent for 3 -4 seasons. But Rieker is something entirely different. In the store, they looked amazing and cost around $100. The clerk recommended and presented them to be of premium quality. Yet, I never expected them to fall apart in such a short time. I bought them by the end of January 2022 and wore them until the beginning of March. Now, I have worn them since November 1, and by the end of November, they look like I have walked with them through trenches. But, well, I live in the city, walk very little, and move around mainly by car. These Rieker shoes didn't last even four months. I bought them because I wanted to keep them for at least 2 years. I've never thought I'll have to dispose of them so fast. It's easy to blame the consumption-driven society for the state of the environment, but I firmly believe that companies such as Rieker that deliver products that wear off quickly are the problem that needs to be addressed first. No ESG or other environmental policy will make a difference as long as companies such as Rieker Shoes are allowed to fill the consumers' garbage cans with very poor-quality products every few weeks or months.”

Helpful Report

Posted 2 years ago

“Bad quality shoes.....very bad. No service, No warrenty. They are not responding to the form in the website! See picture.”

Rieker Shoes 1 star review on 19th November 2022

Helpful Report

Posted 2 years ago

“I bought these shoes a year ago. I called customer service, they gave me an email address to write to, I had to send three emails, they asked for pictures of the damages, I sent them these, they replied requesting that I contact the retailer with the receipt, which I had said several times in the emails that I had already did, although I had no receipt. These were my first and for sure my last pair of Rieker. Never again. Poor quality, and terrible after sale customer service.”

Rieker Shoes 1 star review on 23rd September 2022

Helpful Report

Posted 2 years ago

“I thought Rieker Shoes were a good quality product. Having just read the other reviews I see that I was very mistaken. Havent had my shoes very long and the stitching is coming apart. From the other comments, one can complain, but get no answer from the company. VERY SAD and upset…good $$$ for poor shoes and I will make sure all my friends know NOT TO BUY Rieker products”

Rieker Shoes 1 star review on 7th July 2022

Helpful Report

Posted 2 years ago

“My issue is with quality and Customer Service. I order a pair of N4263-16 Nikita in March of 2022. I had them for less then 3 weeks and they started to fray around the zipper. My first email to Customer Service was April 26th. The response I received from them was: " Thank you for contacting the Customer Services team at Rieker Shoe Canada Ltd. This message is to inform you that we've received your email and we'll be sure to look after you from here. You should receive a reply within a few hours, but please allow up to 24 hours. In the meantime, our website's FAQ section does answer many common questions – just click here for more information. Once again, thank you for your inquiry and have a nice day! Customer Services Rieker Shoe Canada Ltd. " This is an exact copy from the email I received from Reiker Canada. I have also left 3 messages on the Customer Service phone and emailed twice more with the same response from Reiker Canada. As of today I have heard nothing from Reiker Canada and am left with an expensive pair of shoes that are falling apart.”

Helpful Report

Posted 2 years ago

“I have ordered a pair of Rieker shoes, paying the requested total of 78.94. There is a small print statement that says the price may be adjusted if the exchange rate moves. On the same day I see that our bank account has been debited with a total of $89.15. This isn’t currency movement of a single day - 13%. It is sharp practice, and should not occur.”

Helpful Report

Posted 2 years ago

“Purchased a pair of ankle boots for indoors (work). In less than a year they are coming apart. The sole is lifting and the stitching is coming apart. The front of the boot is is wearing off (looks like I dragged it through gravel). When I tried to wipe down with a damp cloth the colour is coming off the boot. This is my first purchase from Rieker, and my last. I will go back to Josef Siebel they are better quality for the same price. I contacted the company via email, received an auto response indicating they would get back to me in 24 hours, it's been almost two weeks with no response. Very disappointed in the quality of this product and their customer service.”

Rieker Shoes 1 star review on 4th May 2022

Helpful Report

Posted 2 years ago

“Quality standards have reduced greatly. Have bought boots, shoes and sandals over many years but those products bought in last 2 to 3 years are shoddy and poorly finished -3 pairs of boots have all had to go to the cobblers to have the soles reglued to the boots and while they were fairly well used, the soles themselves were not worn, it was just that the soles are clearly not being sufficiently well secured - 3 to 4 months use and they start to come away. This is really poor for a company which is selling itself on quality.”

Helpful Report

Posted 2 years ago

Rieker Shoes is rated 1.8 based on 192 reviews