RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Absolutely abominable customer service. It is near impossible to get through by phone to anyone; wait times are over an hour. Even then, the customer service rep is unable to refund for a purchase or delivery gone wrong -- the only thing he can do is forward your call to another person which means another interminable hold. This is the worst customer service I have ever encountered. Do not buy from Rona”

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Posted 4 years ago

“I hired Rona in the spring of 2019 to fix my deck and revinyl it after a bad Kijiji experience. They did a terrible job even though I had assurances from the high ups in Lowe’s that all my issues would be resolved, nothing happened. It is still a mess.... and when I phoned this spring to have warranty issues remedied (the warranty is now up) they wouldn’t answer or return my calls. I would give them a zero if I could. DO NOT USE THEIR INSTALLATION SERVICES!!!!”

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Posted 4 years ago

“Canadian best fraud hardware store, worst customer service Guarantee for your disappointed”

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Posted 4 years ago

“I ordered a $1,200 item and it took RONA one month (I called and emailed multiple times) to finally let me know that they didn't have the item in stock. Very little communication - Just a refund email. And now I have to start over to find my product with another company. I will stay with Home Depot and Canadian Tire from now on.”

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Posted 4 years ago

“Rona Burlington Ontario Canada The reason we keep coming back as very satisfied customers is Mr Ed extraordinary gentleman. With Rona Burlington 20 plus years always helpful with a wonderful smile. Today we had the pleasure to be helped by a great young man Robert but Bobby suits him at Corpus Christie high school. We see this young man as an asset to Rona. Keep up the fantastic work and Stay Safe.”

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Posted 4 years ago

“How is Rona still in business? Thier website sucks, thier stores suck..its like they have given up...10 years ago. Put a bullet in this horse already!”

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Posted 4 years ago

“Horrible customer service! If I could leave 0 stars, I would... We placed a rather large online order about 3 weeks ago and all items were supposedly "in store." We're still waiting for the truck delivery from our local RONA, because 2 items that were available online aren't on stock, and thus the whole order is "on hold" until they arrive because apparently they can't split the delivery, even if we live 10 minutes away form the store and paid $75 for the delivery?!? I call BS! And what's even more frustrating is that the store rep keeps telling us that the delivery department can't be reached right now and they'll call us back, yet these phone calls remain unanswered. But that's not all. A lawnmower we ordered with the same order is supposed to be shipped from Toronto even though we live in BC, because the only delivery option to choose was "parcel delivery"?!? After countless attempts to get updates over the phone, we emailed customer service and received the response that the Toronto store will contact us within a few days and if not, we should call them... Of course the Toronto store never called, so we followed up and during that conversation, we first got asked why we ordered the lawnmower from the Toronto store if we live in BC (well, we DIDN'T, RONA's stupid inventory system did), then we hear "yes, it's ready for delivery" and then a few minutes later that they don't have it in stock. How is that even possible? When we insisted on getting an update on the delivery time, because well it's summer and the grass is not getting shorter on its own, the customer service rep told us that he would put us on a short hold, then unexpectedly "transferred the call" and eventually the call ended... Is that how you deal with customers, RONA? You hang up on them? So, in short: * Their inventory system is beyond pathetic (things are on discount for a week when no store Canada-wide carries them), heavy items are supposed to be shipped from the other side of Canada, which would cost more money in shipping than the item itself, and none of the stores actually knows what's in their inventory. * They certainly don't value their customers at all. Their customer reps seem pretty clueless about how to answer even simple customer requests and nobody ever bothers to return a phone call they promised to return. Never will we buy from this company again!!!”

Helpful Report

Posted 4 years ago

“Horrible customer service. Placed an order on May 13 and had to call in several times over the last 2 weeks to cancel as the average wait time is over 2 hours to get through to someone. What a joke they have become.”

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Posted 4 years ago

“Worst customer service took my money a month ago and have yet to recieve my product cant reach customer service for a refund a bbq is no good in the winter for me so this is a waste of time rona I want my money back but ur phone is always busy 0 stars for this big company”

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Posted 4 years ago

“Had satisfaction. a problem with product at Vernon BC site,registered the problem and soon thereafter their store manager called us and resolved the problem to our satisfaction.Very impressed and happy customer, Thank-you.”

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Posted 4 years ago

“On June 13 2020 I went in to RONA in St Catharines. Not knowing the exact plumbing part I would need. We had an excellent associate come to assist us his name was James. He was very patient and never gave us the feeling we had been taking to much of his time. He did everything he could do to figure out our issue with a shower drain. As a customer we left that store happy. Thanks so much James keep up the great work.”

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Posted 4 years ago

“I made a purchase online and didn't receive it when promised. Sent customer service an e-mail and ashley had it sorted out and a refund applied within 30 minutes. Thank you Ashley.”

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Posted 4 years ago

“Most horrible company and worst customer service ever, called twice first time was on hold for 2 hours and second time for almost an hour to get a hold of an agent to see what the heck is going on with my order and still no answer. They didn't even answer our email inquiry. This is the first and last time to deal with this horrible and incompetent company. No customer service and care for their customers. It's easy and fast for you to take a huge amount of money from our account instantly but very difficult for you to answer what's happening with our order.”

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Posted 4 years ago

“bought 4 deck hanger hooks at Rona Vernon BC,when we got home 1 was bent all to "H",don't know why it was on the shelf even and we checked for scratches but can't find everything.We had to drive 76 kms to get it replaced,no discount,maybe could have given a free one as compensation for extra expense on our part,perhaps cost to Rona would be $5 for customer retention cost.Called prior to coming back to see if they had stock,their computer showed 4, my on-line info showed 3, and when we got there,there were only 2,of which 1 was all scratched up,no one available to physically check stock(or that would take time to check stock) communicating with Rona is like pulling hen's teeth!Tried to get my point across by calling toll free number but was put on hold for 30 minutes and no one ever answered.”

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Posted 4 years ago

“Moved to Grimsby January 2020 . Rona Grimsby was my new store . Had the pleasure of dealing with John B . I have been a business owner for 40 years . 100s of employees I would consider John as good as it gets way over the call of duty. Hard working ,can’t do enough for the consumer. Definitely a keeper .”

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Posted 4 years ago

“worst online experience ever, never had an online that took 6 weeks to complete. called customer service hundred times only once got connected but put on hold for hours.”

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Posted 4 years ago

“If there was an option for negative stars, that would be my pick. Waited on hold for 2 hours with no response. Got through at half an hour to the department I chose from the menu, only to be put on hold again for an hour and a half after being told I was being transferred to the proper department. Was that not what I originally did? Says my order was supposed to arrive on may 17. It’s is now June 11th. Says the product has been sitting In Mississauga since the 15th. I also emailed them in English and got a response in French. Absolute disgrace this experience has been. I will no longer be shopping at this retailer”

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Posted 4 years ago

“I made an order 10 days ago.No any info or updates.Expected delivery is 2 business days.Why RONA provide wrong information regarding delivery?Why customer support not working?Very bad experience!”

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Posted 4 years ago

“May 30 online order was for a lawn mower,weed trimmer spools and a plastic gas can. Rona put my gas can on truck delivery for $75.00!!! The lawn mower was canceled,Iam now waiting on a refund for the trimmer spools. I only wish I had read the reviews on Rona and Lowes before being so stupid.”

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Posted 4 years ago

“Horrifying customer service!!”

Helpful Report

Posted 4 years ago

RONA is rated 1.7 based on 450 reviews