“Horrendous service. Literally killing my small business as I’m consistently having to refund customers or send out replacements. It’s about time something changed! I’d be embarrassed to be a part of this place!”
“Just an update to the wonderful service that Royal Mail are currently providing . After totally losing a parcel that was due to be delivered to a click and collect , a parcel that the driver said he had delivered but hadn’t scanned because his scanner was broken , amazingly they have now claimed to have delivered the replacement phone to my property Saturday . Now I stayed in all day Saturday , received two other parcels from reputable parcel companies and yet Royal Mail driver managed to deliver my parcel , without me answering the door to him . Ah but he would have scanned the parcel when you answered the door and taken it in the house . Guess what ? His scanner was having problems again, so another parcel has disappeared off the face of the earth, another investigation opened , second one from the same sorting office in the same area . Maybe just maybe there is something amiss here Royal Mail just a thought . Let’s see the outcome of this meaningless investigation”
“appalling service - lost parcels (despite tracking) and no one answering phones and even cutting off the call part way through the answering phone message and of course blaming covid 19..... its the current 'get out of jail card' for poor service....funny DPD and others are brilliant by comparison”
“Parcel lost . Driver and depot manager claimed it had been delivered . Only after local post office showed the CCTV did the company admit it hadn’t been delivered , it was a total lie . Then they just admitted it had been lost . No accountability . Had to re order from company I ordered product from paid extra for next day delivery and for it to get it delivered to my home address . Surprise surprise the parcel has not been delivered again , despite tracking saying its out for delivery . What is going on . Shape up Royal Mail your competitors are putting you to shame . I will be seeking answers from high up and won’t be leaving it go without answers”
“Today, 27th June, 2020 I received a Father's Day card with a 1st Class stamp posted in Barnsley and postmarked Sheffield 19th of June. Another card posted at exactly the same time, in the same postbox, arrived on time. In a previous case two cards posted on the same day, one from Sydney, Australia, the other from Barnsley, arrived together! There have been other problems with post from Barnsley. I have come to expect a poor service from this branch of Royal Mail.”
“Small UK parcel dispatched to me on 18th June, via "Royal Mail 48Hr" (within UK), but it's now 27th June and the Tracking still doesn't even show "In Transit" or "Out for delivery".
I appreciate there's less staff due to Covid-19 guidelines, but this is ridiculous.
Over the years we got a delivery of mail (or parcels) every day or two, but now it's one (maybe two) deliveries per week, and some parcels are received around 2 or 3 months late.
It's better than no service at all, but still a VERY slow unreliable service.”
“I order many things from China the tracking is updated on every movement of the parcel, until it's handed to to Royal mail then all tracking stops and it's pot luck when it turns up. Why?”
“If u tell me my parcel is ament to be here on a day make sure it here for that day disgusting service if it’s naw going to be here for that day tell me it’s to be here that day or maybe after don’t just say it’s to be here today. OK I AM FURIOUS WITH USE”
“I am using royal mail for business daily 300 mix parcels and letters.
Last three months a lot of lost going to change them.
Not recommended.
Not trusted as 2years ago.”
“I sent a hearing aid to Specsaver 15 miles away, 1st class signe for. 4 weeks, it was delivere. Complaints fell on deaf ears, their's not mine. I sent a parcel to my brother in Cyprus 6 weeks ago !st class, tracke and signed for. They say it has left UK and is held up at Heathrow???? Why did they take my business if they knew? Write them off, don't waste your precious time on them.”
“4 outstanding package letter post still not arrived every thing was fine with royal mail 2 weeks ago but now there seems to be a hold up with the mail what's going on”
“Posted 2 parcels on 12/06/2020. One to Birmingham, one to Australia. Australian parcel arrived 22/06. Birmingham parcel still not delivered on 25/06! It's for a child's birthday. Useless!!!!”
“I am trying to run a business here we use first class mail for everything some are now taking 2-3 weeks by which time we have either had to refund our customers or send another item by another means only for the first one to turn up weeks later,Its costing me a fortune.Absloute joke.”
“Total waste of time . They cant deliver when there supposed to.. not helpful in any way and think everyone sits on there arses incase they come on a day they are not supposed to come ... shocking”
“Two tracked parcels, one of which I tracked all the way from China via Belgium both not delivered and go missing in my home town! Incapable, inadequate, outdated company!”
“Awful awful service. Royal mail should not be allowed to get away with their terrible service. Even if they only have a quarter of the staff due to the pandemic.
Why they can still advertise 1-2 days delivery when most first class post is taking 2-3 weeks is beyond a joke”
“Dreadful, badly run organisation - if only incompetence was a jailable offence! Appreciate difficult times but this is one organisation that has let themselves and the country down - again.
So long since had post the letterbox has healed up!”
“I have changed from queuing at the pharmacy for my repeat medication to using an app that arranges delivery to my home. This app uses Royal Mail for delivery. The first 2 deliveries went fine, the app uses packaging designed to be posted through a standard letterbox. The third time I came home from work to the dreaded 'red card' telling me that the delivery man had not been able to deliver the package for some unknown reason. So now I have to risk going down to the Royal Mail delivery centre and queue up. I went down yesterday to find that they had changed the opening hours and were shut. Half a dozen customers standing reading the small notice and swearing about the useless communication and service. Why does the Royal Mail seem to go out of its' way to provide a poor service?”
