“Parcel saying delivered and it had not trying to get to someone on the phone is a joke 45 minutes waiting and then when it gets answered it cuts off half a day wasted trying to get through most large companies seem to be improving customer services not Royal Mail by far the worst I have come across”
“Royal Mail is by far the worst delivery service going. It's not Royal and it's not mail. I have had to complain three times this year at the local sorting office about mail being put through the wrong letter boxes. These over-rated ex-public servants has lost the responsibility and esteem that the postmen of old used to have. They are either thick or criminal. I have an empty house near me where post for other addresses regularly gets delivered to. Some of it is in bundles with rubber bands round them as if never sorted. I think this is deliberate and not genuine mistakes. The postmen they employ now and the general culture that pervades Royal Mail means it's quicker to dump mail than deliver it. The same idiots that walk around in silly shorts in winter are the same ones dumping your hospital appointment.”
“Dreadful customer service! After several complaints over the phone and emails, the excuse was: " The drivers are a law to themselves" -that's mean that their managers can not control them....”
“I have sent a present to Bulgaria with first class royal mail with tracking number. But they were disappointed today they received the item brocken. I have pictures tracking number and a receipt from the post office.
And also the item was wet”
“I guess if you want for someone to open the door, you would use the door bell. In this case I just got left a note to collect my parcel that I’ve been urgently waiting for the next day. So disappointed in this service..”
“Phoned to report damage due to postman's actions. On hold with music playing, waiting to speak to someone for a whole HOUR. (Had to hang up as would then get charged fortune by my phone company). Had same experience in the past.”
“Continuously poor service - parcels arrive damaged, at the wrong address or not at all. Use ANY other courier service, guaranteed to be better (and cheaper) than RM”
“Royal Mail lorry hit me on the M1 at the backside refused to stop stuck his fingers up tried to contact Royal Mail to sort this problem out have had nothing back from them insurance and now told me the car is a total loss I'm going to give the videos to the Sun paper and I'm also going to press charges for failing to stop at the scene of an accident absolutely disgusting and atrocious service”
“I "used" to have a online store which I forced myself to close because of the fools at Royal mail!! We dealt with mainly fine delicate porceline work which we wrapped and packaged so well to damage them they would have to be launched around or stamped on! We had a total of 27out of 112 sent delivery via royal mail turn up broken and most of those were items that had to be resend to the same people, I phoned royal mail and they said there's nothing they could do to help me so all I can say is avoid using these ignoramuses, royal mail my backside these fools can't deliver a package in good let alone royal condition.”
“I was expecting my parcel today between 9:12am and 1:12pm from the text message received and its now 4:24pm and still no parcel when I tried to call to find out what was going on there is no contact number and the online messaging service is no good what so ever this has put me off using the Royal mail or any company who use them for deliveries no customer service what so ever they only care about getting paid.”
“I paid for 24h delivery and local drop point refuse it , finally my parcel returned to the sender . Then they wrote mail to my :
"I would like to respectfully advise you that I’m unable to help you as Post Office Ltd® enquiries are handled by their own customer service team"
UNBELIEVABLE IGNORANCE
Everyone should avoid Post Office as a plague!!”
“I was just making a simple polite enquiry and was spoken to like I was 5 years old and very rude kept interrupting me not giving me a chance to explain the problem.”
“A 3 month fissco, American friend ex-US Fighter Pilot seved here in WW2 visiting UK on short nostalgia trip with fellow comrades purchases a gift fot me in Oxford before moving on to Bury St Edmonds. We couldn't meet up as we were 8hrs round trip away and he had to leave mid-day to get flight back to USA. Didn’t have time to find PO so took it home and posted it to me from California in plenty of time for it to arrive before Christmas. Royal got it couldn’t distinguish the address As it got damaged on area where it was written and in their infinite wisdome sent it on to Canada. After a couple of months thinking it was lost, it turned up back in the USA and he said that he’d post it again. Great stuff I thought until I get a ticket fron RM saying that they have it but I need to psy them £15.91 to get it from them. Customs want £7.91 import tax and ss a result RM add anothe £8 handling charge! What!! Are they sll having a laugh? The package was pisted paid for to be delivered to my house so why add insult to injury. As for important tax/duty on original UK purchase is a joke! Now try getting in touch with RM. no one answers the phone not even out of peak hours, so forced down the email route which they claim to reply within in 3 working days still isn’t replied to 8 days later! I wouldn’t give them one star for their total disregard to their customers. When you need to speak with someone to explain complicated issues like this you shouldn’t be so badly ignored
RM staff (Guy on the desk), at the Sorting office says there is a sticker stuck over the customs declaration and so therefore cannot tell me what contents are stated to be inside it. Wouldn’t even show me the package! I dont know whats been sent as its a surprise- Lucky dip or what!!”
“Absolutely disgraceful customer services!! Cant get through by phone, hanging on the line for 45mins even outside of peak time, I might add! Costing min 5p per min + calles several times hung up in frustration of not being answered by a human being. Just Constant referral to their website. So I contacted by email, which they say they’ll reply in 3 working days! What a joke, as I write this review its been 8 days and still no reply.
At the dorting office I adked the operative if there was anyone in authority I couls speak with. He said thats me! He couldn’t answer any of my questions, literally just shredded his shoulders at my questions and referred me to the customer services department with the same number I repeatedly call that no one is picking up. What’s happening in our society where anyone in business literally doesn't want to speak with their customers.
There should be some form of legislation against these big organisations that make it difficult or damn near impossible to speak to a member of staff. After all not every issue is covered by Q&A on a website. Some things require a person to sort things out!
Customer Service isn’t a term RM should be titled because basically there isn’t any!!
Angry & frustrated,
Coventry.”
“i wait the order from 17 january,the parcel delivered in 18 january today is 5 february of course i dont received yet, the order is from amazon.co.uk with royal mail”
“Lets start with your machinery... its fantatic…..it can open a parcel take contents out reseal it and post it on its way to be delivered a month after it was stamped at a post office.....and I have it in writing(email)that it was the machine than done this....Not the fact that Item enclosed was STOLEN by one of your employee's.I am the person who received this package and I am disgusted with your poor lame excuse.You have tried to palm my Daughter in law of with this but we do not except it.I still have packaging in my home and believe we will be taking this further.I understand parcels and letters get lost in post but for it to be delivered and contents removed by your employee (s) amd your reason for it is not acceptable.If I could of rated 0 stars I would of.”
“It becomes very unpleasant experience when you try to talk with their Administration (Customer Service, Business dept, etc. departments). We haven't seen such unprofessional attitude in nearly any other company.
Delivery and pricing are otherwise an overall great service.”
“I live in a third floor flat with a lift. I am in a wheelchair and use of one arm only. Since I moved here the postman. Has always brought packages that don’t fit in communial letter boxes in to the eight individual flats. Last week he rang my bell and asked me to go down the three floors to sign for and pick up three packages. I explained it was difficult and would he bring it up. He was showing a new postlady the round and they used the stairs. I was waiting with my door open and heard them discussing the situation. The postman told the lady although it was not normally done it was a difficult situation and they had to be a little bit understanding. When they reached my door I then told him it was difficult for me to go down to him. In fact he would have had to wait at least three minutes before I could get myself down. He told me he was no insured to come in the building and the letter box wad his point of delivery but if my letter box was in my front door he would bring it up! His training paid off as this last week the new post lady bent a large thick envelope in half and pushed it in the letter box, ripping the envelope and spoiling the contents in the process. On another day she gained access and left a box on the floor in the commial hall where anyone could have taken it. The other postman have always brought things like that to my door and all the other flats. Guess Royal Mail not disability friendly!”
“Lost my package. Didn’t pay for the contents. Even though it was up to £50 etc - gave me 4,50 refund on the postage cost but left me without being able to help my animal due to loosing my package and me not receiving a refund!!!!!!!!!!!!!!! Thanks a lot for ruining my Christmas”
