“Sent an item tracked, it was UK inland. 21 days after taking the item to the post office the tracking showed that it still hadn't been delivered. A month later, still not delivered. Royal mail tracking is useless.”
“Royal Mail are monumentally useless! I'm expecting a small parcel supposedly "48 Hour tracked". Unfortunately, RM's interpretation of 48 hours is frankly anything they want it to be and no doubt they'll bleat about this being a Covid-19 related issue. Any excuse RM! Looking at the tracking my parcel was in the system a week ago, its been to several sorting centres, including some incorrect ones, and still is no where near its final leg of the journey. This outdated institution needs a complete kick up its backside. If Amazon can deliver me something within hours, why can't RM? Wouldn't it be great if Amazon took over RM completely. If anyone from RM ever reads these reviews, although I doubt it given there arrogance, then pull your finger out and provide a service fit for the 21st century or if you are incapable of that then hand the business to someone that can!”
“Waited in all day for a package to receive a text stating delivery attempted but unable to access driveway/front door. Absolutely pack of lies. Insult to injury when waiting in all day to receive lies like that. No attempt was made, no cctv detected, no doorbell rang & absolutely no obstructions. Tried to call & give them opertunity to explain lies but gave up after 20min on hold with sorry to keep you waiting nonsense. Well sorry I won't be using you again, sorry I will tell many how bad you are, sorry am leaving you as many bad reviews on as many sites as I find, I am very sorry indeed. My appoliges are as genuine as theirs.”
“I really feel bad as up until the lurgi they were fairly good in most cases anyway!now it’s just a shambles,am waiting on items paid for tracked and signed,36 days fon Russia but that’s Russia,but it came faster that post nl wich is 37 and counting,two more one 15 days and one 9!i have the we’ve got it so it’s cleared customs,so they can’t blame them,they just say we have huge back up processing as no staff and no vehicle as only allowed one postie in the van!i think the lads and lasses brave enough to go in are literally at wits end and have to climb everest with no rope.feel empathy and angry that there was not a plan B.all my tracker says is we’ve got it Langley hwdc,I did speake to a mate in there and he said roughly 1 to 3 weeks behind so I guess sit tight and is will arrive!!!!would easily change to five stars if get some feed back off RM and get some honest clarity on this.”
“It's like they are physically incapable of delivering something on time, my order having been dispatched a week ago still hasn't arrived when it was meant to Saturday and i get no updates whatsoever”
“Parcels left on doorstep, thought they were supposed to make sure someone was in before parcel was left. Had this problem for over 30 years. Customer service fob me off, sending a list of what the postman should do but never tell him. Royal Mail kiss my ****”
“British again I am ashamed to be British .cut corners pass work on .not my problem .employ people at the top to employ somebody else to do there job .how come other company’s make money doing it I wonder .just look at government at how many mp we have and scamming summit needs to change before we become a laughing stock .next they will sell it off as everything else”
“This is my second order that hasn't arrived! So now I have to go through the hassle of getting refunds. I know due to the state of the world it might be harder, but all the other couriers seem to be managing perfectly fine.”
“Shocking service, nothing Royal about this service.
When are RM going to read reviews and do something about their non service to us the customers.
Amazon deliver every item on time despite our hotel being closed. Rm staff simply cannot be bothered and are lazy at best.
Shocking every time, today I'm on red card 11 from RM.”
“I was told my very important document would get from the UK to Guyana in 5 to 7 days, four weeks later it’s still in the Heathrow sorting office.
I am now in jealousy of losing my job because of this!!!!”
“The tracking system is useless. They notified me they had mistakenly sent it to the wrong depot and then no updates since. What was supposed to be a 48 hour delivery is getting on for a week. No information at all.”
“Tracked 48 is an appalling service. I bought the stamp over the Royal Mail website. It did not make it clear that you cannot drop the parcel off at the post office like other services. I had to drive to a Royal Mail depot to post the item. It then took 2 days for the parcel to go from one depot in Leeds to another depot in Leeds! And it is still there. The website seems to promise that the receipient would get notifications of the journey. This has also is not happening. I am really angry and disappointed with this service. I spoke twice to customer service which was not very helpul (and always took over an hour to get through to somebody). I will not use this service again and cannot recommend it. Stay away from Tracked 48! Misleading sell on via the Royal Mail website.”
“Still charging first class rates for worse than second class delivery. It has took a week for three letters posted 1st class to arrive. They are a joke. I will be posting less letters and cards.”
“This is ridiculous.. Ive ordered an important medication for my mum heart from the pharmacy in London with the extra paid tax and supposed to be delivered today and when I tracked the number it’s said is been delivered on the address and its been signed too but it wasn’t on my address i live on number 145 and had to go and knocking on the doors and I found it on number 14 ???!!!! Why do we pay im asking?? Who is responsible for it? Because if I haven’t been able to find the people who received it my mum could be in a hospital right now !!!!!!! And the parcel was open too !”
“If I see a company uses Royal Mail I will avoid ordering with them. Their service at the moment is absolutely terrible, even more so than usual! Something posted to me two weeks ago has still not arrived. We are all considerate to the current situation but Royal Mail is beyond bad. Other companies are continuing to deliver”
“After following instructions I received via email after generating an email online, I visited 4 Royal Mail customer Service branches. All saying they don’t offer the service. So what was I told I could? When contacting customer service they said I shouldn’t have known ?????? Known what ?? After blaming me for not knowing information that was never given to me she asked if I needed any more help. I asked to be connected to the complaints team she said i need to go on the website and cut the phone.”
“Wouldn’t even give one star. Royal Mail is the most unrealisable service yet! After following the instructions given on their website, after visiting 4 branches they all act like it’s my own fault for not knowing what each location offers when that information is only shown to them. DO NOT USE THEIR SERVICES. IF YIU DONT HAVE A PRINTER. They lie in the confirmation email. I’ve been to 5 different beaches that are registered to print if labels. The lady I was on the phone to didn’t apologise for The mid direction and misleading information that is sent. She asked if I need more help after blaming me for not knowing the email they send us all a lie. Once I asked for her to forward me to customer service, she said “ go on the website “ & hung up. A complete joke. When you send things under insurance ( for an extra cost) to protect your valueable iteams, in cases that they lose it which is often, they’ll do anything to get out of paying compensation. Please don’t waste your time with them. Go find a reliable service.”
“neighbour kindly drove to royal mail depot before 2pm to collect parcels for me
Re covid they have different hours now , open 5 dys only from 7am to 9am 😡 , they are the worst service !! Other 2 days closed. O that they would permanently close across the board and be non existent”
