“Tracking history:
-Parcel Accepted at Post Office
Wednesday 11 August 2021
-Item Despatched to Heathrow Worldwide DC
Jubilee MC
Thursday 12 August 2021
-Item Received by Royal Mail
LANGLEY HWDC
Friday 13 August 2021
Today is Thursday 14th October, TWO MONTHS later, there has been no movement/parcel sitting at LANGLEY HWDC for Two Months!!!!”
“I send about 10 small etsy packages a day with these clowns and about 1 in 10 goes missing. I once sent 3 items to a friend to check and the first 2 never arrived. Only when I cut off the 'etsy' part of the label did the 3rd arrive. Customer service recommended using special delivery to ensure that they arrived!! How's about you sort out the shambles of a company and get rid of the useless/thieving staff instead.”
“absolutely useless.
i moved into a new property over 9 months ago,
ordered lots of difference items.
all the stuff delivered by anyone else than royal mail has arrived no problem.
at least a quarter of the stuff supposed to be delivered by royal mail hasnt turned up.
complained 4 times by phone , email and even at the sorting office and just get fobbed off.
currently waiting for a package from ebay 2nd attempt from seller as the 1st one didnt arrive and the so called tracking number is not fit for purpose as it cant be used unless the item has been delivered.
only choice is to buy from people that dont use useless royal mail.
only reason it gets 1 star is you have to leave a star.
r.needham”
“Sent a parcel Recorded Delivery to Japan 2 weeks ago and when i track the item is still in LANGLEY and says "IN TRANSIT" with no other details meaning that my parcel is still in the UK for the past 2 weeks Disgusting service.”
“Told delivery today, wait in all day to be told got to wait in next day. But at work next so have to travel to pick up parcel after paying for next day delivery! Useless”
“I am absolutely disgusted with my recent service from Royal Mail. I sent a parcel on the 17th of September 2021 from UK to Ireland, I have been tracking the parcel everyday and all it keeps saying is that my parcel is at the Mail centre and this has been going on for14 day just stuck at the Mail centre, I called them and they said everything should be fine but still no change. Then the recipient for the parcel called also and all of a sudden Royal Mail informed them that I did not fill out a customs declaration form electronically (when I filled it out on paper) No one told me at all anything about filling out a customs declaration form electroically, which is unacceptable as of course I would have filled it out. They also informed her that they were retuning the parcel to me. They did even inform me of this and it is not shown anywhere on the tracking which I check everyday. Now the recipient has not got their parcel. I am very disappointed.”
“I set up and paid Ā£56 for a mail redirection service. They took the money from my card/bank then I had a message saying my form needed amending somewhere AFTER my money was taken. I needed an item/serial number to reprocess, but of course, they hadn't sent me an item/serial number. There is no way of contacting anybody as the complaints robot keeps saying 'sorry, I don't understand'. I did find a number to ring online but this was almost Ā£4 a minute.
This is a scam! I have paid Ā£56 for a service they haven't provided. Plus they aren't contactable about it! Shocking”
“I set up a po box and to have my mail redirected, not only did they not redirect my mail, they also kept me on hold for over an hour only to tell me to wait for a response from the complaints department. It's been over a week and still no reply. Beyond incompetent.”
“Royal mail tracking app along with the laughable service they provide is not fit for purpose.....I use the word service loosely..not worth saying anything else going by the rest of the reviews no one is listening any way”
“they just dont care, i guess since they don't have to and get paid regardless they had my orders many times in the past way overdue and if not for me making these a**holes check i would never receive my parcels which would be damaged usually never had good experiances with this industry! Easy job,... terrible service!”
“Advised by RM when parcel would be delivered. I went online and asked for my parcel to be left in a 'safe place'. 2 days in a row got a card through door saying delivery failed as I was not in. On the 3rd day phoned RM (over 40 minutes in queue). Got an apology that my instruction to leave parcel was not carried out and arranged redelivery of parcel. 3 days later still no parcel. Phoned RM again (over 30 minutes in queue) was told this would need to be investigated. Can't tell me when delivery will be made. Complaint being escalated. But now I've know confidence in RM.”
“I sent a parcel 2 weeks ago to my son in Germany and it hasnāt even left the UK yet.( It is not an area affected by July floods.)
I am visiting my son in 3 weeks now and canāt seem to get the parcel back from the black hole itās floating around in.
What a disgraceful āserviceā.”
“Useless I am waiting for a redelivery of medical equipment. Postman delivered letters at 11am but no package.The original attempt to deliver the package occured last week when I was out. I have no idea at what time because no time was noted on the card nor was an item reference number noted. Complete waste of a day waiting for a "no show"”
“at the moment the post is not been delivered we have hade no post for weeks keep saying coved is the reason the post was poor be for coved now it a lot worse it about time some other company took over we need a service that's relabel”
“So RM has a 2% satisfaction rate from customers....I don't believe that bloated figure at all....
This useless shower has to be THE worst so called postal service ever....driven by greed and incompetence....do us all a favour RM....go bankrupt!”
“Terrible customer service. Ordered from Amazon on Saturday, should have been delivered by Royal Mail on the Monday, it was not
Checked tracking and it had only made its way halfway and had been mis-sorted and was stuck 1 hour from where Iive. Customer services disinterested. Then it was sent back halfway across the country and is still there according to tracking. It is now Thursday and it is exactly where it started. Incompetence of a level I always thought impossible.”
“Royal mail has to be the most unreliable untrustworthy postal/delivery service in the UK , they try to avoid taking complaints so they don't use manpower on non productive issues , people should stop using them”
“Absolutely awful! I needed to take a covid test on the second day of my arrival, the postman rang to my door and before I opened it he was gone, I needed to chase him, he was unhelpful and rude. Finally, I managed to get my test but if I didn't I could have a serious problem. Never again.”
