Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

Questions

Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Safestyle UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had 2 doors fitted in May. Door handles wrong not what we ordered. The door fitter complained he didn't want to be here as it was his day off. Called them to changed my handles didn't tell me someone was coming out to receive a call that someone was only front a month later while I was at work. Which apparently is my fault and now my door handles won't lift up to lock my doors. The customer service man zayn was terrible wanted someone to come out to me in 2 months hahah. Then changed it when I told him its a joke to a week away but couldn't give me a time and expected me to book a day off work. The manager would not speak to me either. They are a company who take your money then leave you too it don't bother shopping with them. Products rubbish customer service rubbish. Disgusting company”

Helpful Report

Posted 3 years ago

“My original review is posted below. My issue has not been resolved by Safestyle, they are now denying I ordered leaded side panels despite promising to come out and replace them on two seperate occasions. They then got a staff member to telephone me and say she had made a mistake when agreeing they should be replaced and I did not in fact order them ( why would I say this and go to this trouble if I never wanted leaded side lights? ) I have now gone to the finance company and asked them to persue this for me. So far safestyle are sticking to their story regarding me not ordering leaded side panels even though I have submitted a surveyer's report that has the leaded side panels on it. The finance company are looking at my options, my guess is, this will end up with the financial ombudsman to sort out as I am now paying finance for a part I don't have. ..... MY ORIGINAL REVIEW. I had a price from them for my front door 9 month's before I called them to say I was ready for installation, they sent another salesman around and the quote was suddenly £1000 dearer, but the evergreen 'phone call to his supervisor ploy' was deployed and low and behold the new covid induced £1000 increase was miraculously slashed in a goodwill gesture by £500. It was at this point I really should have told them to sling their proverbial hook, but alas I settled for the installation and the new price. D'ohh! A few days later I visited my Niece and noticed she very recently had an almost identical new front door from one Safestyle's competitors, I asked the cost and she informed me it was the same as my original quote, no covid hike, no bull, just an identical door priced and fitted within the last two weeks. I was straight on the phone to cancel, but they dropped the price to nearly match it and said they were struggling to price match. Unfortunately for the fitters ( who were excellent and tidy ) the company forgot to supply the ordered leaded side panels and sent plain side panels instead. After they had completed the fitting Safestyle promised I would have my replacement leaded side panels a month later, but the day was due and I got a phone call saying they hadn't got my replacement panels and I would have them fitted on their next available date, which was not really negotiable even though I can't be there because of work, but that's when they're coming. C'est la vie! They're now constantly phoning me to book a day for them to come price my windows despite my complaint to them about the poor service and price hike debacle. I think that proverbial hook needs slinging a long way, I won't be going back!”

Helpful Report

Posted 3 years ago

“I wish I had read these reviews before I ordered from Safestyle. I had the same experience with the salesman, phoning his manager and lowering the price to around what I had expected to pay. The two young men they sent to install four windows and a new front door were totally inexperienced and untrained. One said he had only worked for Safestyle for four days and the other was completely new. They were here from 10 am to 9 pm. The front door has been incorrectly installed, it kept dragging on the floorboards as it is so low. I can't even put a mat down. I had an emergency (contracted out) engineer come out as I couldn't lock the door as it dropped so much. He said the whole thing needed to come out and be re-installed higher. I have had another young "engineer" who raised the internal part of the door. He said the door was warped "like a banana" but he would order new flashings. How he imagines that will help I have no idea. I cannot get Customer Services to understand what needs doing so I am now making an official complaint. Advice from Citizens Advice Bureau really helpful and if Safestyle don't act on my complaint they will contact Trading Standards. I will never recommend Safestyle to anyone.”

Helpful Report

Posted 3 years ago

“Had safestyle uk round to quote for full replacement windows , the sales rep said the price would be 11,000. Told him had already had a quote for 5000 from rival company , he said he would call his manager and he see what he could do ,, 2 mins later he said he could do it for 5000 , these people must think we are stupid, oldest trick in the book, told him to sling his hook, if he can’t be honest just doing a simple quote , I have no trust in the company , thought things would have moved on since the 1980,s in the double glazing game,, Bunch of charlatans Stay away. ,,, beware ,, be safe , just not safestyle”

Helpful Report

Posted 3 years ago

“Bay window fitted live on busy road asked and paid for sound reduced glazing. Might just as well have plastic as they are so noisy with the continuing traffic have had a Engineer our four times and guess what they sent the same man every time who hasn’t got a clue how to solve the problem. Would not recommend these people ever.”

Helpful Report

Posted 3 years ago

“•SHOCKING SERVICE TROUGHOUT •INSULTING LANGUAGE BY THE INSTALLER!!!!!! • AGRESSIVE AND VIOL THE GUY WHO INSTALLED OUR WINDOW WHEN HE SAID THEY FINSIHED AND I CHECKED AROUND IF EVERYTHING WAS OK I FOUND SO MANY ABSOLULTY SHOCKING MISTAKES LIKE THE TRIM AROUND THE WINDOWS THEY USED DIFFERENT WIDTH SIZES ALSO THEY CUT AROUND THE TRIM WHERE THE BLIND HOLDER IS AND THEY GLUED AROUND THE HOLDER SO I WASN’T ABLE TO REMOVE IT ANYMORE. ALSO FOUND GAPS AND SEALING ISSUES ALL AROUND THE WINDOWS .WHEN I MENTIONED THESE TO THIS GUY HE TURNED TO BE VIOL AND AGRESSIVE AND HE WAS SWEARING AT ME AND SHOUTING HE WAS USING INSULTING LANGUAGE. HE WAS GONNA LEAVE WITHOUT ME CHECKING AND SIGNING THE PAPERWORKS . I ASKED HIM TO STOP SHOUTING BUT HE CARRIED ON EVEN THE TAXI DRIVER WHO DROVE PASS MY HOUSE STOPPED AND ASKED IF I WAS OKEY AND EVEN HE APOLOGISED TO HIS LANGUAGE!!!!WHEN THEY LEFT HE SPAT ON MY DRIVEAWAY! IT WAS AN UNACAPPTABLE BEHAVIOR AND DISGUSTING SERVICE!!!! IT HAPPENED A WEEK AGO AND THE JOB STILL NOT BEEN COMPLETED. THEY SENT A GUY THE DAY AFTER TO COME AND HAVE A LOOK WHAT’S THE ISSUE HE DIDN’t TURNED UP I WAS WASTING MY TIME AT HOME .NEXT DAY HE FINALLY CAME AND PROMISED THAT HE IS COMING 3DAYS LATER ON MONDAY AFTER 2o’clock TO FINISH THE JOB. HE NEVER TURNED UP AGAIN I HAD TO REPLAN MY WHOLE DAY BECAUSE I EXPECTING HIM TO COME! AND NOW I HAVE TO RING SAFESTYLE AGAIN TO GET SOMEONE TO SORT THIS OUT BUT I HAVE TO WAIT AN OTHER 5DAYS AND WASTE MY TIME WHICH IS MY HOLIDAY ! UBELAVIBLE AND UNACCAPTABLE AND VERY EXPENSIVE SERVICE !!!!!! THAT WAS OUR 3rd time to INSTALL DOORS /Windows with SaFESTYLE BUT NEVER AGAIN!! I WOULD NEVER EVER WOULD RECOMMEND THIS COMPANY TO ANYONE !!!!!!”

Safestyle UK 1 star review on 7th July 2021

Helpful Report

Posted 3 years ago

“The salesman was a joke. Using the old, "I'll just call the finance guy". But then lowering the price anyway. He was an absolute pain, did I have a pin for his Satnav, what a journey he'd had blah blah blah, an hour I'll never get back. I did sign up to get 2 windows replaced as all other companies wouldn't touch a small job like this. I had to make a deposit payment which you do most of it on loud speaker so the salesman can get the reference which, he misheard after giving me the wrong information. After the surveyor visited I had another call saying the job needed scaffolding at a cost of £400, told her I used every last penny on the windows so couldn't pay, she dropped it to £200,still said I didn't have the money so we eventually agreed on £100, we then agreed an installation date. A few weeks later I received another call asking if they could move the date, I responded that I had no choice so the date was moved. The fitters turned up smelling of weed! And asked me to complete a covid form which I did but did question some parts which they responded just say yes(I didn't). When the job wax finished again I had to call the payment line on loud speaker, the fitter talked over parts so I didn't hear what was getting said, then tutted when I told him that. Was this a deliberate ploy? However they did do a decent job, time will tell on how good the standard of the windows are. The fitters did put my blinds back up and hoover one room, in a fashion. The company on the whole is a bit of a pain to deal with.”

Helpful Report

Posted 3 years ago

“Rob was the worse sales rep my son and I have ever encountered. My son owns part of property and because he was a young adult Rob insisted upon speaking to me as the decision maker. I’d previously spoken to Richard in sales and confirmed my son who owned part of property would be dealing. Secondly, one moment rob said couldn’t help on two doors as too big. Later when I told him we’d be spending 20k on whole house he changed mind. I asked him to leave. Shoddy and untrustworthy! Don’t even be tempted to give them a go. Plenty of other local small companies who need the business and can manufacture any size of window.”

Helpful Report

Posted 3 years ago

“Had an appointment booked to measure and look at options, I was asked to ring to confirm that I was still available, 'Yes' then all they were more interested in was finding out how I was going to pay, rather than visit itself. They decided not to turn up for our pre-arranged appointment. Disappointed in this company.”

Helpful Report

Posted 3 years ago

“Shocking quality and customer service, a £2000 front door that after a year you cant open or close. Requested an engineer visit which was scheduled 5-6 weeks later despite explaining we couldn't use the door and just as well I don't live in a flat. Engineer scheduled for today but was just called to say he cant make it and will be here in 8 days time. Who needs a front door I guess.”

Helpful Report

Posted 3 years ago

“had front and back door and one bedroom window replaced about five years ago bedroom window started to steam up back door lets water in and had to take some of the skirting board off to fit the door now it has left it damp”

Helpful Report

Posted 3 years ago

“Poor quality product, poor quality service and very poor quality workmanship. Left a knife in my 6yr olds bed , entered areas of my house without permission, stole items from my fridge. Had to have all 14 windows and door that safestyle fitted replaced within 3 months by a professional company . Safestyle should not be trading !!”

Helpful Report

Posted 3 years ago

“door, a casement window and 2 tilt & turn windows fitted on 14/06/21 to the front of the house. Salesman came back on same day & quoted for 1 door, a casement window and a tilt & turn for the rear of the property. I accepted the quote and paid a deposit. Discovered that the handles on tilt & turns were really stiff & salesman had a look & said if they didn't slacken off to call customer services. The next day they were not just stiff but had completely ceased. I am unable to operate or lock them. Brand new windows not fit for purpose. Customer services a nightmare to get in touch with. I was on hold for an hour and a half at one point. On 16/6/2, in line with their cancellation policy being able to cancel within 7 days of placing the order, I decided to cancel the additional order I had placed for the rear of the property as I had lost confidence in the products Safestyle were fitting. I was sent an email with a link to accept the terms of the contract which I obviously have not clicked to accept. I was also sent an email to say an 'engineer' visit had been booked for 6th August to rectify the faulty mechanisms on the front windows. What? Almost 2 months away! Totally unacceptable. To instruct them to cancel I sent an email and spoke to Ann in customer service on 16/06/21. (The link they give to cancel on their site conveniently doesn't work by the way!) Ann said someone from the cancellation department would be in touch. She also said the calls were recorded so it was on file I had called as I asked her for email confirmation the order had been cancelled. No one called so I sent another email 17/06/21. Ben then called me later that day. He assured me he would cancel the contract and refund the deposit. I asked Ben for an email to confirm this had been done, which he said he would send an email and a letter. On 18/06/21 a Sales Manager called me with a 'bribe' of, if I didn't cancel the order for the rear they would get them manufactured quickly and get them fitted as soon as possible and get the windows fixed the same day! Wow, that's good of them. They must think I am stupid!!! Give them another few grand to supply even more rubbish goods so they can rectify the faulty goods they've already supplied. Not a chance. Another point to note is I made it very clear that I did not want the rear windows fitting until next year after I have had other internal building work done as I don't want heavy materials being brought in through a new door that could get damaged. I agreed to place the order now to avoid price increases. The salesman said I could get the job done now and get interest free credit. Nooooo I donr need credit, the funds are not an issue I want them fitting at the time I have planned, after the other renovations have been completed. 20/06/21...discovered another fault with the front door frame trim, basically it is coming off at the top. Another email to customer with photo attached. 21/06/21... checked online banking. No refund received. So another email FAO Ben. He is quite a personable chap, he rang me and again reassured me had had dealt with the cancellation and issued the refund but it can take 10 days to reach my account! Extraordinary! They can take the money immediately but takes 10 days to refund. Poppycock! He also offered me the same 'bribe' that the Sales manager had. Don't cancel we'll sort faults out quickly. I made it clear that wasn't going to happen. Later that day another guy rang from the installation depot to discuss 'the order' yes...the one I have cancelled on 16th!!! Now this is ringing alarm bells with me. Hello!!! 3 people have called me about this CANCELLED order. Hmmmmm Ben assured me he has dealt with it and cancelled on 17th so why am I still getting calls. At every contact I have requested an email to confirm but none received. I have already alerted my bank with the case in the event that I need to request the invoke a section 75 charge back which will happen if these monies a not refunded timeously. I have also taken some legal advice and I am even considering contacting BBC watchdog. I don't want to go down either of these routes. I just want the faults rectifying and thd deposit refunded but rest assured I will take this further to get resolution if I have to. Please save yourselves some time and grief and don't use this company.”

Safestyle UK 1 star review on 23rd June 2021

Helpful Report

Posted 3 years ago

“Overall bad experience from safestyle got the sales pitch best company around etc and to be honest I think the worse. Had windows and doors fitted but only half as scaffolding wasn't arranged for top. Another team came out and fitted rest I did sign which I should not have at all but felt pressured my partner was not happy. Contacted safestyle straight away as 2 windows were completely out and 1 window needed adjusting problems with catches on some aswell. A surveyor came out and agreed that they needed sorting. Still waiting been over 2 month, and now paying for windows that not happy with. Tried calling, emailing absolutely nothing no communication at all.”

Helpful Report

Posted 3 years ago

“Really happy with the windows we had fitted, thanks to Jason and the Gloucester crew for a quick and professional service.”

Helpful Report

Posted 3 years ago

“Fitted the door out of true, then hung a distorted door, fitted a new large bay window leaving the old bays wooden support in place which are approximately 20years old. Been waiting since April for them to rectify such bad work spent over 6 hours on the phone asked to talked to CS manager 5times still not received a call? Sent so many emails yet don’t they ignore these and do not reply failed to return after several weeks to refit because they’d delivered replacements to wrong depot I spent 2 hours phoning to find the new date was 29/7 they failed to inform or ask my opinion Therefore by my experience don’t go anywhere near this unprofessional company?”

Helpful Report

Posted 3 years ago

“This company is difficult to deal with they don’t call you, if they do they don’t keep their promises. I had an issue with a refund due to structural issues my window/doors could not be fitted. Trying to get back my deposit has been nothing short of abysmal. There is no clear responsibility re: info exchange so you often need to explain the whole thing over and over. Not to mention calling them several times to get an clear answers.”

Helpful Report

Posted 3 years ago

“I contacted them for a quote as I normally get 3. The survey guy was polite but when he rang to get a price from his manager, he was blunt and rude saying local companies could not match either the guarantee or build quality. On top of this he was £1000 over the other two quotes on a less than £2000 quote. Just be wary with this company and don’t get bullied into accepting the price. The same guy rang again today trying his luck again. Stick local as you will may get comeback if things go wrong.”

Helpful Report

Posted 3 years ago

“Had windows fitted 3 yrs ago and within the first year the pains started blowing think i have had about 7 blowen now and now waiting for another 2 to be replaced and takes forever will never use them again ever”

Helpful Report

Posted 3 years ago

“We had safestyle fit our new windows in January and we've had nothing but issues. Window locks breaking handles not working, handles coming away from frames. We've had 1 service engineer out already and I'm trying to book another to come out. I darent open window in case I can't lock.them again. The handles o 1 set of French doors sounds like it's grinding the locks open that's if I can get the key to turn.”

Helpful Report

Posted 3 years ago

Safestyle UK is rated 3.6 based on 1,935 reviews