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Sainsbury's Reviews

2.3 Rating 1,673 Reviews
31 %
of reviewers recommend Sainsbury's
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Phone:

0800 636 262

Location:

Sainsbury's Supermarkets Ltd 33 Holborn
London
EC1N 2HT

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Sainsbury's 1 star review on 12th April 2023
Anonymous
Sainsbury's 1 star review on 18th December 2022
Anonymous
Sainsbury's 5 star review on 14th October 2022
Mrs B. Cornfield
Sainsbury's 5 star review on 14th October 2022
Mrs B. Cornfield
Sainsbury's 1 star review on 19th September 2022
Ruben Martins
Sainsbury's 1 star review on 21st August 2022
David Mack
Sainsbury's 1 star review on 12th August 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
They have cancelled my delivery at 10pm without even giving an explanation. I will never shop from Sainsbury again
Helpful Report
Posted 5 years ago
This is very nasty company , the managers in one store destroyed my husband health, he is now uncomfortable for this company , robbing us every month by £300, you should be ashamed, they treat my husband like a slave.I will not be silent..
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Posted 5 years ago
Went to Sainsbury's in Canterbury twice in one day total ten minutes but got parking fine more than two weeks after so they want £70 no email for horizon and don't answer phone. £70 a lot for ten minutes it's a total rip off and Sainsbury's have lost my custom
Helpful Report
Posted 5 years ago
easy to used and cheap price
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Posted 5 years ago
We are group of 4 we have stopped shopping at sainsbry stores ,management are depressed & unhelpful.
Helpful Report
Posted 5 years ago
My partner and myself visited Cramlington store yesterday 13/11/19. After doing a shop we decided to call into your cafe for lunch. I have to comment about how dissatisfied we were concerning the service we received and the meal itself. The customer service was nil. We were ordering and the assistant while speaking to my partner decided to have a long conversation with another person while keeping my partner waiting . Our order was not completed until my partner asked if she could take our order now please. No apology was given for the time he waited. After our order was taken we found a table which because the hall was full decided on a small table af back of cafe. The table was dirty and asked an assistant could she clean the table , this she came back and did. Our food arrived my partner bacon sandwich, myself fish/ chips/ peas. Bacon wasn’t cooked properly and was cold . My meal was cold and chips burnt the pease were cold but very nice. Our tea wasn’t very nice as coffee wasn’t. Our overall experience with the cafe itself was pleasant but the service we received I’m afraid doesn’t make us want to go again. Very dissatisfied and disappointed with the whole experience we will go elsewhere in future.
Helpful Report
Posted 5 years ago
My first online delivery and I couldn’t of asked for a better company to deliver my groceries I had a polite driver that explained about stuff with it being my first shop He was lovely and I was given 4 money off coupons with my receipt to spend Which is great as Christmas is just around the corner one of my coupons includes triple points on clothing which is fabulous and also £12 off the next £50 shop which will come in handy for a Christmas shop i also love how they add nectar card points to each time u spend so it’s a big bonus I didn’t get any of this with my ASDA shops unfortunately I will definitely be ordering again thanks Sainsbury’s :)
Helpful Report
Posted 5 years ago
The changes you are obviously trying to attract more customers is NOT working!!! Come on Sainsburys you can do better than this, empty shelves, popular products disappearing, frustrating shopping experience to say the least. Choice and Continuity is all we ask.
Helpful Report
Posted 5 years ago
Complained about a faulty product and would not offer a refund. When I complained they told me to seek external advice. Yes, I will Sainsburys and will not be letting this go as you are bullies who care nothing about customers
Helpful Report
Posted 5 years ago
I am disabled I was shopping in Sainsbury’s in Pinhoe Exeter. I stopped one of your staff Shani to ask where an item us as I was struggling getting around with the pain she not only showed me where the item was she pushed my trolley. Shani unpacked all my shopping she got Jade to help me pack and Jade then took it to the car and packed it in the boot. Abbi on the till was really helpful too so thank you Sainsbury’s for your fab staff Shani,Jade and Abbi x
Helpful Report
Posted 5 years ago
After 10 years of shopping on line Sainsbury’s closed my account. Refuse to tell me why.
Helpful Report
Posted 5 years ago
New barne t store. Lifts never work.Staff not interested in helping you,just want a quiet life.Totally bored voice on tannoy. Thank goodness that there is a aldi around the corner.
Helpful Report
Posted 5 years ago
We will never shop here we detest SAINSBURYS ,we have seen staff bullying unhelpful management we have for last year shopped at Tesco wsitrose lidle.
Helpful Report
Posted 5 years ago
Worst bank ever! Most obsolete customer login panel I have seen is just one enormous pain in the as*. The customer is not informed about anything! No emails/letters/text messages. Those thieves just silently waiting to steel you hard earn money. Stay away, you have been warned.
Helpful Report
Posted 5 years ago
Contaminated Ice cream Found black hair in ice cream tub,returned packaging & hair. Sainsbury's admitted liability via mail, sent voucher for £10 ..only enough to cover purchase & p&p..called the careline who accepted this was not enough & that they would send another £10 voucher..12 days ago...still waiting
Helpful Report
Posted 5 years ago
Contaminated Ice cream Found black hair in ice cream tub,returned packaging & hair. Sainsbury's admitted liability via mail, sent voucher for £10 ..only enough to cover purchase & p&p..called the careline who accepted this was not enough & that they would send another £10 voucher..12 days ago...still waiting
Helpful Report
Posted 5 years ago
‪thank you for illegally taking monies from my account, doubling my order, your driver refusing to take the food back and then being utterly horrible at customer services! Disgusting! #affectingmymentalhealth ‬
Helpful Report
Posted 5 years ago
The delivery service is the worst in the whole earth. I ordered my shop the night before due to arrive morning next day. They sent me a message very early in the morning saying everything was on board. They kept me waiting the whole morning...I called the service and they said the driver was round the corner. The shop arrived but nothing of what I ordered was there. Such a random shop came in with lots of things of the same kind... Never gonna buy online through Sainsbury’s.
Helpful Report
Posted 5 years ago
on your online website that I use to do my food shopping there seems to be a very BIG spelling error...please could you explain to me what "rugny" means???????????
Helpful Report
Posted 5 years ago
Brewery Romford Sainsburys Yesterday on 24/10/2019 about 6pm I had popped into Sainsbury’s to check my lottery ticket.I Had given them my ticket to checking the machine and when they placed it inside it showed that I had one a lucky dip.After that,Lady who working there asked if I want my lucky dip for Wednesday or Saturday.I said Saturday.Right after I said that,she whispered to her colleague "is she for real".As a customer that made me feel upset.How staff who assisting a customer can make any comments about the customer in front of customer.I did not like the way I was treated or spoken too.Then,she tells me that the machine is jammed so I just say okay and leave with my tickets.I was not sure if she gave me the right tickets back, so I went back and asked her.When I put the ticket down and I explained to her why I m back,she slammed her hand onto the table and took the tickets to check if they were right.Her attitude towards me was disgusting.After checking if they were right,she comes back and just throws the ticket onto the table.I did not understand the reason behind her actions.I grabbed my tickets and left.Before leaving I told her that the way I was spoken to and the way I treated was unacceptable.She the decided to shout across the store "yeah,yeah"and then she mumbled stuff to her colleague.I was very disappointed and I will never be going back to that Sainsbury’s again.Alo I will tell to people if they would like to be treated like I was treated they should avoid this Sainsbury’s. Sainsbury’s Management should provide to them staff CUSTOMER SERVICE TRAINING. Felt very shame front off my Daughter because she saw it all this disgusting attitude towards her mum.
Helpful Report
Posted 5 years ago
Sainsbury's is rated 2.3 based on 1,673 reviews