“The changes you are obviously trying to attract more customers is NOT working!!! Come on Sainsburys you can do better than this, empty shelves, popular products disappearing, frustrating shopping experience to say the least. Choice and Continuity is all we ask.”
“Complained about a faulty product and would not offer a refund. When I complained they told me to seek external advice. Yes, I will Sainsburys and will not be letting this go as you are bullies who care nothing about customers”
“I am disabled I was shopping in Sainsbury’s in Pinhoe Exeter. I stopped one of your staff Shani to ask where an item us as I was struggling getting around with the pain she not only showed me where the item was she pushed my trolley. Shani unpacked all my shopping she got Jade to help me pack and Jade then took it to the car and packed it in the boot. Abbi on the till was really helpful too so thank you Sainsbury’s for your fab staff Shani,Jade and Abbi x”
“New barne t store. Lifts never work.Staff not interested in helping you,just want a quiet life.Totally bored voice on tannoy. Thank goodness that there is a aldi around the corner.”
“We will never shop here we detest SAINSBURYS ,we have seen staff bullying unhelpful management we have for last year shopped at Tesco wsitrose lidle.”
“Worst bank ever! Most obsolete customer login panel I have seen is just one enormous pain in the as*. The customer is not informed about anything! No emails/letters/text messages. Those thieves just silently waiting to steel you hard earn money. Stay away, you have been warned.”
“Contaminated Ice cream
Found black hair in ice cream tub,returned packaging & hair. Sainsbury's admitted liability via mail, sent voucher for £10 ..only enough to cover purchase & p&p..called the careline who accepted this was not enough & that they would send another £10 voucher..12 days ago...still waiting”
“Contaminated Ice cream
Found black hair in ice cream tub,returned packaging & hair. Sainsbury's admitted liability via mail, sent voucher for £10 ..only enough to cover purchase & p&p..called the careline who accepted this was not enough & that they would send another £10 voucher..12 days ago...still waiting”
“thank you for illegally taking monies from my account, doubling my order, your driver refusing to take the food back and then being utterly horrible at customer services! Disgusting! #affectingmymentalhealth ”
“The delivery service is the worst in the whole earth. I ordered my shop the night before due to arrive morning next day. They sent me a message very early in the morning saying everything was on board. They kept me waiting the whole morning...I called the service and they said the driver was round the corner. The shop arrived but nothing of what I ordered was there. Such a random shop came in with lots of things of the same kind... Never gonna buy online through Sainsbury’s.”
“on your online website that I use to do my food shopping there seems to be a very BIG spelling error...please could you explain to me what "rugny" means???????????”
“Brewery Romford Sainsburys
Yesterday on 24/10/2019 about 6pm I had popped into Sainsbury’s to check my lottery ticket.I Had given them my ticket to checking the machine and when they placed it inside it showed that I had one a lucky dip.After that,Lady who working there asked if I want my lucky dip for Wednesday or Saturday.I said Saturday.Right after I said that,she whispered to her colleague "is she for real".As a customer that made me feel upset.How staff who assisting a customer can make any comments about the customer in front of customer.I did not like the way I was treated or spoken too.Then,she tells me that the machine is jammed so I just say okay and leave with my tickets.I was not sure if she gave me the right tickets back, so I went back and asked her.When I put the ticket down and I explained to her why I m back,she slammed her hand onto the table and took the tickets to check if they were right.Her attitude towards me was disgusting.After checking if they were right,she comes back and just throws the ticket onto the table.I did not understand the reason behind her actions.I grabbed my tickets and left.Before leaving I told her that the way I was spoken to and the way I treated was unacceptable.She the decided to shout across the store "yeah,yeah"and then she mumbled stuff to her colleague.I was very disappointed and I will never be going back to that Sainsbury’s again.Alo I will tell to people if they would like to be treated like I was treated they should avoid this Sainsbury’s.
Sainsbury’s Management should provide to them staff CUSTOMER SERVICE TRAINING.
Felt very shame front off my Daughter because she saw it all this disgusting attitude towards her mum.”
“Well done Sainsburys for now letting customers bag their own fruit and vegetables but why are they more expensive than the same items especially as it now has no plastic box or plastic over them creating less work?
This is not encouraging people to convert!”
“Served at the checkout by Josh in the Garstang store. What a very rude and unprofessional individual. Slumped in his checkout chair chewing gum looking and sounding like he simply could not be bothered. No interaction skills. No professionalism. No customer care. No customer service. An absolute disgrace.”
“1st time. They queried by payment saying it wasn't accepted when it had gone through my bank process of authentication before order was finally placed. Then I was charged twice for same order and had to contact them for refund!!! 2nd time. About 3 hours before delivery was due had a message to say due to unforeseen circumstances they couldn't deliver my order. Now I have to wait for a refund because money has been taken!!!! Appalling service”
“Dates are so short on fresh food that I found it impossible to do a weeks worth of shopping......wha has happened been shopping here for years. I am now using aldi and lidl getting good dates and quality food at better prices than yours. Bye bye sainsburys”
“Sainsbury’s Hornchurch. After complaining about the smel in the men’s . Two years ago, no improvement s can be seen , apart from the deodoriser has been taken down from the wall. Over the last 20 years I have been shopping at Tesco, which is 3 miles further awAy, why , because either you run out of stock or no choice. Then I have to go to Tesco to get all the items you ran out of, it seems the bakery doesn’t hold enough stock to last the day, most of us work so we can’t buy bakery items in the morning. Many other stores continue to improve and renew counters and freezers to get more stock in the stores. I have been told that you have trouble in your warehouses and distribution and this needs to improve before we loose Sainsbury’s pity 150 years and the flame is going out. Keith Tunkin”
“I think sainsburys money grabbers , I understand about getting rid of plastic bags but I can't understand why if you want to buy loose onions or carrots there is no bags there only 30p bags there , yet in other supermarkets they have paper bags free of charge, and only to get to sainsburys check asking if you want carry bag which is PLASIC so don't get it”
