“Sainsbury’s home delivery never arrived at my home, and when I phoned Sainsbury’s about it the answer was “the driver arrived at 10:00pm but nobody answered the door, he tried phoning but nobody answered, so he left”. Complete pack of lies - firstly, my place is on the ground floor and I can see whenever someone is at the door - I’d been home since 8:00pm and nobody arrived or rang the doorbell. There was never a Sainsbury’s van outside at any time since I’d arrived home at 8:00pm, and I received no phone calls. Clearly the driver was running late and couldn’t be bothered to do the delivery. Sainsbury’s said there was no way they could find out the root cause of the problem. I’ve not used them since, and will never spend as much as 5p in Sainsbury’s ever again. Problems are one thing. Being treated like an idiot and lied to is another. Third rate bunch of cowboys. 30 years a customer - no bloody more.”
“Tried the Taste the Difference Vegan Three Nut and mushroom Roast. So disappointing, it tasted mushy and with no flavour. It was like eating stuffing with a few almond flakes and cranberries on top. At over £5 it grossly over priced. Sainsbury’s you need to get a descent recipe!”
“Sainsbury St Albans is awful. Many shelves are empty.
On a busy Friday morning, none of the cheese I buy available. Seeded Viennese rolls were burnt. Only one carton of cranberry juice left. No longer sell 1% skimmed milk. Price of pork sausages increased by £1 in 7 days but most prices increase by 5 or 10p week after week.
The introduction of self scan and self checkout has resulted in people with trolleys being shunted to one end of the store.
Those spending most money have to wait the longest. Being treated like a place to buy your lunchtime sandwich in London.
With Aldi moving in across the road next year they will have to raise their game some or risk losing a lot of business. I am unable to shop elsewhere and look forward to seeing what the competition offers.
The staff are great but seem very demoralised by all that is going on. Feel angry and frustrated.
To top it they have now closed one of the two ATM's resulting in queues for cash.”
“popped into Sainsburys stoke to buy naan bread to eat as part of meal on Friday 13 Dec. when I started to prepare the meal noticed the use by date was 03/11/19 !!! Not good. A day or two out maybe, but five weeks !!!”
“I think the Sainsbury’s Christmas advert is rubbish a real turkey, what’s going on....unless I’d seen the TV programme on a year in the life of a supermarket, I’d never have known the boy turned into Father Christmas.....totally fabricated, talk about artistic licence.....”
“I use the sainsburys in Glasgow city centre every morning the one 5 Argyll street. the two ladies that always on the tills 8am to 9am are the nicest and most helpful staff in retail that I have ever come across. they are so focused on their customers friendly and it is a pleasure to speak to them each day when I shop there. I would love this feedback to reach their store manage. I have just watched the recent series on sainsburys on tv too and it made me want to comment on these two ladies specifically because they consistently for 2cyears provided excellent customer service and should received a reward orxrecognition ... the commute can be hard but the friendly chat each day is a great way for me to start the day.”
“I shopped online. Delivery was Tuesday 10th December 2019. I am a coeliac and normally have to shop around. I was quite impressed with the gluten free range. I hope it gets even better. It was better doing it online than going into the shop in Hinckley. Not that Hinckley shop is bad, but it is sometimes hit and miss. The delivery came on time. Everything I ordered was there and the delivery driver was very friendly, so no moans from me on this”
“I have used online service for grocery shopping and with each order there was always something wrong .
(1)Ordered Doritos but instead there was Cat food. Delivery person took the cat food back and refunded a pound for missing Dorito.
(2) ordered Heinz 7 months-first-steps-oaty-banana-porridge-240g Two bottles and was delivered with Banana baby porridge 4+ months. I realised this once I made the porridge for my baby and cannot return now and waste of money Of 6 pounds.
(3) ordered specific light bulb and was delivered with different fitting.
Very disappointed with this service as I chose to order from Sainsbury’s online hoping for best delivery service, even after suggestions from my friends to use other online delivery.
Sad to say I will
Never be using their online service again.”
“The Ladbroke Grove supermarket branch doesn't reduce the expiring items even before closing, they only do first reductions which is like 10% and the staff are very rude when you ask for a further reduction.”
“I went into your store and bought a blouse. As I approached the life to go out of the store the alarm went off, i went back in and showed the item to a security staff. He asked me to go and look for who ever served me to take the security take off. I said to him to get a staff to do that as I couldn't remember which staff and it was not my responsibility to do that. He was rude to me and said am a black woman like him and that am I expecting him to go and look for someone and that it was not his responsibility. I was shocked and sad that sainsburys has come to this. Years back he'd have apologised and gone to take the tag off. The manager came and I explained to him, he was not helpful either. In the end i took the item and refunded it. Not going to sainsburys abbeywood again. Disgraceful really. I wont recommend sainsbury to anyone anymore as a good store.”
“The restaurant in Apsley Mills seems to use any excuse to not serve food- today’s reason is Bain Marie not working. Limited menu - anything with chips. It feels like this store is being neglected toilets have broken loo roll dispensers - disabled is a disgrace - come on Sainsbury’s pull your socks up!”
“Was so surprised at how unhelpful they were. Out of my last 3 online shops. One came early. One late and the latest had short date product (actimel) that customer service unfortunately were unable to refund "you ll just have to throw some bottles away" plus driver gave my paper work to previous customer. They ve lost a regular customer”
“I asked for a replacement for an iron that was 18 months old. I explained that it was urgently required. I was told that you accepted the 2 year EU warranty but to claim I would need an independent engineer's report which you would not pay for. My call reference was 112637264. I see this as a clear blocking tactic hoping I would not have the energy to persist. I suggest you take a leaf out of Russell Hobbs book as they are sending a replacement. However this will take more time than just getting a replacement in store. I will never buy anything of this nature again from you. No wonder you are losing out to Amazon and your future is uncertain.”
“Their website said they had a particular game I wanted for a Christmas present A Pictionary Air so I ordered online for the first time making my £40 order up with stamps and a bottle or two! The morning of delivery they email to say that they have substituted JENGA for the Pictionary air! So disappointed, to add further salt to injury they send 2 text messages to say please have your card ready as the money will be taken once in receipt of goods.
I phoned customer service complained about their service and was then told they had already taken my money and it would take up to 5 working days to refund😡 Needless to say you had the chance to secure further orders from myself guess what? You blew it! as I will no longer be Shopping with Sainsbury”
“Sainsbury had Roc De Lussac, Lussac St Emilion at Around £7.50 in Highwycombe branch
Now there is an offer buy 6 get 25% off but they put the price up to £9 (In Beaconsfield branch) I was planning to buy 18 bottles and bought zero
It shows you can not trust any offers and I will stop shopping in Sainsbury and take my custom to other super market”
“My order was supposed to be delivered the other night between 8pm and 9pm but it was late, it eventually got to 10 past 9 and I started to worry so I called Sainsburys customer support team to query this and the chap said because I didn’t have my telephone number on my Sainsburys online account they couldn’t deliver the delivery. This is shocking. I’d woken up specifically (after a 9hr night shift) for this food shop (and I was also working a night shift that night and then for the next 6 days) and I’d now have to get it delivered between 17:30 and 18:30 the next day as that’s the only slot they had left so the next day I had to wake up in time for the delivery. I’ve shopped with Sainsbury’s in store and online before and never had an issue like this but I’m really disappointed and upset because I had no food for my night shift or my breakfast the next morning! Don’t shop online with Sainsbury’s they are truly disappointing.”
