“I asked for a replacement for an iron that was 18 months old. I explained that it was urgently required. I was told that you accepted the 2 year EU warranty but to claim I would need an independent engineer's report which you would not pay for. My call reference was 112637264. I see this as a clear blocking tactic hoping I would not have the energy to persist. I suggest you take a leaf out of Russell Hobbs book as they are sending a replacement. However this will take more time than just getting a replacement in store. I will never buy anything of this nature again from you. No wonder you are losing out to Amazon and your future is uncertain.”
“Their website said they had a particular game I wanted for a Christmas present A Pictionary Air so I ordered online for the first time making my £40 order up with stamps and a bottle or two! The morning of delivery they email to say that they have substituted JENGA for the Pictionary air! So disappointed, to add further salt to injury they send 2 text messages to say please have your card ready as the money will be taken once in receipt of goods.
I phoned customer service complained about their service and was then told they had already taken my money and it would take up to 5 working days to refund😡 Needless to say you had the chance to secure further orders from myself guess what? You blew it! as I will no longer be Shopping with Sainsbury”
“Sainsbury had Roc De Lussac, Lussac St Emilion at Around £7.50 in Highwycombe branch
Now there is an offer buy 6 get 25% off but they put the price up to £9 (In Beaconsfield branch) I was planning to buy 18 bottles and bought zero
It shows you can not trust any offers and I will stop shopping in Sainsbury and take my custom to other super market”
“My order was supposed to be delivered the other night between 8pm and 9pm but it was late, it eventually got to 10 past 9 and I started to worry so I called Sainsburys customer support team to query this and the chap said because I didn’t have my telephone number on my Sainsburys online account they couldn’t deliver the delivery. This is shocking. I’d woken up specifically (after a 9hr night shift) for this food shop (and I was also working a night shift that night and then for the next 6 days) and I’d now have to get it delivered between 17:30 and 18:30 the next day as that’s the only slot they had left so the next day I had to wake up in time for the delivery. I’ve shopped with Sainsbury’s in store and online before and never had an issue like this but I’m really disappointed and upset because I had no food for my night shift or my breakfast the next morning! Don’t shop online with Sainsbury’s they are truly disappointing.”
“Just popped into Sainsburys mere green today, was only going to buy milk so didn't pick up a basket on entering the store. Then decided as I was going round the store to buy some Christmas items, so I saw a member of staff who was just standing by the self scan department with NOT ONE CUSTUMER there and just happened to be standing right next to the baskets. I kindly asked. Could I have a basket please and with that she kindly told me there are lots of baskets outside. I repeated my question again to her. She then reluctantly picked one up for me but told me that there are plenty of baskets outside you know! I did apologise to her.
So Sainsburys are we not allowed to ask a member of staff for a basket when they are just standing around doing nothing and have to go back outside the store. Is this the polite way to treat your customers Years ago I would have been in big trouble speaking to a customer in that manner, as I was an ex colleague but moved on. Hurry up LIDI and build your store!! Happy Christmas Sainsburys”
“Just popped into Sainsburys mere green today, was only going to buy milk so didn't pick up a basket on entering the store. Then decided as I was going round to buy some Christmas items, so I saw a member of staff who was just standing by the self scan department with NOT ONE CUSTUMER there and she just happened to be standing right next to the baskets. I kindly asked. Could I have a basket please and with that she kindly told me there are lots of baskets outside. I repeated my question again to her. She then reluctantly picked one up for me but told me that there are plenty of baskets out side you know! I did apologise to her. So Sainsburys are we not allowed to ask a member of staff for a basket when they are just standing around doing nothing and have to go back outside the store. Years ago I would have been in big trouble speaking to a customer in that manner, as I was an ex colleague but moved on. Hurry up LIDI and build your store!! Happy Christmas Sainsburys”
“Bad customer service. No accountability from low level staff to management.
I had an injury at Luton sainsbury's near bury park store this November 19 with unattended untrained staff who cares to finish his job quickly than customers safety left a fruit not properly kept and it fell on me when i passed. It really hurts he did said sorry but wasn't enough as he should have been trained properly to give customers space when they are approaching and leave items well kept for their safety wasn't happy at all.
I left after i got few items there were little to no staff around 1 till open the rest of people had to do self check out with heavy items.
I reach home removed my jeans and saw blood clot where a bucket of fruit fell on me and a little bump.
I decided to call and report an incident a lady called Heather pick up and I told her want to report an incident i told her what happen and she transferred me to a horrible person probably in the head office named Luke.
He got back back to me saying the cctv around the area where the incident happen is not moving around is just stationery and no staff came front to say they know what happen that day neither no incident was reported for that reason no action would be taken really? I even called again the next day and talked with the manager in luton branch and report the incident again no one cares really.
No one there takes responsibility I will never ever shop from that low life store again there are other better supermarkets to go to bigger better and cheaper like Asda Tesco Lidl and they care about their customers.”
“I received a call today, 15 minutes before my shopping was due to be delivered, to inform me that I would not be receiving the delivery. This is the second time this has happened in the last 6 weeks. I use home delivery as I have limited mobility and I’m dependent on friends and family for support - support that has to be planned in advance. I will now be without essential food items today.
As Sainsbury’s celebrates 150 years in business, I have experienced a significant decline in service over the last 6 months and sadly, after years of loyalty, I will now be moving to an alternative service provider.”
“discusted,,been going to Sainsbury in Newhaven every day for 3 years.went in yesterday and told carrier bags now 20p (not a problem)where are they,i asked? we have to give them to you and we have to scan them as people nick them! well if you make me do all the work and scan my own shopping but wont trust me not to nick your poxy carrier bags.it goodbye from me you horrid owners.xxx”
“Ok I have to slate Sainsbury’s , they are either very stupid or just being facetious, the later I believe to be true.
I bought some flowers £6 (& this is not about the money) . They had a five day guarantee, within the 5days all the buds went brown so I called the shop.
“Answer “next time you are in the store bring them back , so I did. Oh no receipt or packaging so nothing we can do(why did you not say when I called ). Fine I leave the store ....I then realise I need to go back for a car park ticket , I get back only to hear the woman who served me telling another customer how rude I was ... WOW... she saw me and shut her mouth so quick going red.
I then go home & find the packaging but don’t want to drive back because I was upset with the assistant so I emailed head office explained the above & attach image of packaging. Their reply .... you need to contact the company on the rear of the packaging... So I ask why their staff do not know this & do you not guarantee the flowers in your stores ... their response (the facetious one) if you don’t have the packaging or receipt there is nothing we can do. They did not answer either of my questions & they have the image of the packaging... also appears they are not worried they have rude staff .
Sainsbury’s star rating I had to hit 1 star but I actually rate it 0 ....”
“SAINSBURYS ALTRINCHAM
HAVING AN OFF DAY????
I occasionally shop here but today 1 out of 4 staff I asked for help was helpful the others appeared disinterested one told me what a bad day they were having and couldn't get home quick enough. Also sent to wrong part of store twice for goods . Security own security unhelpful attitude needless to say will not be returning as there is plenty of competition out there”
“This is very nasty company , the managers in one store destroyed my husband health, he is now uncomfortable for this company , robbing us every month by £300, you should be ashamed, they treat my husband like a slave.I will not be silent..”
“Went to Sainsbury's in Canterbury twice in one day total ten minutes but got parking fine more than two weeks after so they want £70 no email for horizon and don't answer phone. £70 a lot for ten minutes it's a total rip off and Sainsbury's have lost my custom”
“My partner and myself visited Cramlington store yesterday 13/11/19. After doing a shop we decided to call into your cafe for lunch. I have to comment about how dissatisfied we were concerning the service we received and the meal itself. The customer service was nil. We were ordering and the assistant while speaking to my partner decided to have a long conversation with another person while keeping my partner waiting . Our order was not completed until my partner asked if she could take our order now please. No apology was given for the time he waited. After our order was taken we found a table which because the hall was full decided on a small table af back of cafe. The table was dirty and asked an assistant could she clean the table , this she came back and did. Our food arrived my partner bacon sandwich, myself fish/ chips/ peas. Bacon wasn’t cooked properly and was cold . My meal was cold and chips burnt the pease were cold but very nice. Our tea wasn’t very nice as coffee wasn’t. Our overall experience with the cafe itself was pleasant but the service we received I’m afraid doesn’t make us want to go again. Very dissatisfied and disappointed with the whole experience we will go elsewhere in future.”
“My first online delivery and I couldn’t of asked for a better company to deliver my groceries I had a polite driver that explained about stuff with it being my first shop He was lovely and I was given 4 money off coupons with my receipt to spend Which is great as Christmas is just around the corner one of my coupons includes triple points on clothing which is fabulous and also £12 off the next £50 shop which will come in handy for a Christmas shop i also love how they add nectar card points to each time u spend so it’s a big bonus I didn’t get any of this with my ASDA shops unfortunately I will definitely be ordering again thanks Sainsbury’s :)”
