Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung is a failure in customer support. The level of service provided is a huge failure. I highly recommend NOT purchasing a home appliance from Samsung. We received a damaged item because of delivery. Called customer support. Results NONE. We have been routed multiple times to several departments. No one knows anything. I think I have spoken to 20 people from all over the world. From the warranty department to US e-commerce sales the quality of people working in those departments are failing a brand. Marketing should rephrase their promises to the consumer. Such a huge disappointment in a beloved brand only to get no support or resolution. You are better off purchasing a American made brand or a trusted home appliance brand. Quality, service and support are not the Samsung Values. They are No, sorry wrong department, Please call warranty or you are simply stuck with a broken item. SAMSUNG make better commitments to the consumer rather than letting us down.”

Helpful Report

Posted 3 years ago

“Note Ultra 20, less than 6 months old. the charger stopped working so I drove to Sydney's Samsung store and they confirmed the warranty replacement. The employee was helpful, Samsung was not. A replacement charger (a very common item and not in stock) had to be sent to the store and I then have to go back in and collect it (again drive to the city). Samsung policy is they do not ship to customer (which sucks). 1 week I have to wait and how am I supposed to charge my phone as the cable is special and not common USB? I charge it while in the car. what really got my blood boiling is the OPTION !!! they do have them in store BUT only for sale in the shop front, so I can buy it!!!! SO much for warranty and Samsung Care !!!!! This is second time around that I have been stung by Samsung, NEVER again !!!! it is a matter of principal, not the $30. I see this as grand theft from customers!!! if I did this in my IT company, my customer would show me the door in 2 seconds !!!”

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Posted 3 years ago

“My Samsung clothes washer is rusting away. It was a warranty replacement product. Think I got a real lemon! Customer support provided no help. Spend way to much time on the phone and texting. They want me to pay for the repair of an inferior warranty replacement product. Probably should have kept my original washer even if the lid could come flying off. Ridiculous.”

Samsung 1 star review on 17th March 2021

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Posted 3 years ago

“Brand new s21 volume rockers don't work spent 7 hours on phone. Was hung up on 3 times after an hour on each call. Not satisfactorily resolved. Will never buy a samsung product ever again.”

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Posted 3 years ago

“I ordered a new Samsung galaxy phone phone in January 2021 on their monthly payment plan only to be charged full price up front which over drew my bank account over $500.00. I immediately contact Samsung on 2 seperate occasions and never got any response. Over the years I've purchased Samsung cell phones, tablets etc, but never again! I've been been employed in customer service for over 50 years, the last 15 years for a world wide bank and know what good customer service is, and Samsung has very poor customer service!”

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Posted 3 years ago

“Very happy with my purchase after sharing by Valerie Lim from Samsung outlet at challenger jems. Bought the Samsung s21 ultra after her sharing. Thank you Valerie for your excellent and sincere sharing. It's a pleasure meeting you. :)”

Samsung 5 star review on 16th March 2021

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Posted 3 years ago

“Do not buy any samsing products!!! They do not stand by their warranties or anything customer support tells you. They will tell you to pay for any defects, tell you no service technician in your area and never reimburse you. You will get the run around and lose out! Do your self a favor and buy a different product!”

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Posted 3 years ago

“I have a Samsung 2070 printer and it is the worst thing ever made. Doesn't stay connected, scanner is very poor, when it works. Will never buy another Samsung product. Pure junk, no support and is the most frustrating piece of equipment I have ever owned.”

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Posted 3 years ago

“I have been a loyal Samsung customer for years with multiple TVs, appliances, and phones. So it was really disappointing to see that they don't stand behind their products at all. Worst customer service I have into since VW. My nine-month-old phone stopped charging and they refused to support it or even allow their service centre to work on it.”

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Posted 3 years ago

“Got Samsung Ultra 21. Love all the features, reason I did give a 5 stats was because it's missing where to plug auxiliary. It's so high tech that they forgot not all items are wireless. Had to purchase an adapter for my car to listen to music. I've a Samsung customer for 20+ yrs. I always like the idea that they were not like Apple, that u had to purchase everything separately, with this new phones they made exceptions, when they came out it came w airpods and charger, now you have to purchase them separately. No bueno!!!”

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Posted 3 years ago

“Worst phone ever & customer support, is horrible!!! 3 month old phone/lemon & they won't stand behind their product! I wish I would have read the reviews 1st. Poor company, products & service!!”

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Posted 3 years ago

“I have enjoyed samsung products but over the last 2 years I have had to deal with their customer service department for refunds and technical issues and they are horrible. If your issue isn't resolved in the first call then don't expect it to be fixed anytime soon. The customer service department, even with a ticket number is often confused and will require a complete retelling of your issue and what happened with your last call. I constantly spoke with agents that had no clue what had happened the call before. Beyond that they often found that the previous agent didn't do what they had told me they would.”

Helpful Report

Posted 3 years ago

“Started with my s21 ultra order. The website would not let me check out. I contacted customer service, they said they couldn't figure it out and it would take 3 days to find someone who could help. I eventually found a way to check out on my own. Then the delivery if my phone was late, had to call customer service, once again I was told it would take 3 days to even find someone who could tell me what's going on. I gave them one final chance, and ordered the ear buds pro. I knew they shipped out of texas, so when the day my item would be delivered rolled around and my product hadn't shipped I knew it would be a while. I decided to cancel my order and just buy at a local store. Customer service told me 3 days in a row they couldn't cancel my order that day. I was heading out of town for a few weeks and just knew the order would be delivered while I was not home. I finally had someone in customer service tell me they would cancel my order, but it would take 3 days to cancel. I told them it's unacceptable and I need the order canceled right away. They said it would be, well I get an email an hour after getting off the phone stating my order had shipped. After checking the tracking I discovered that the shipping label was printed but the order had not been picked up by FedEx. I called customer service again, they stated they could not do anything since I had "shipped" and that I would have to call fedex and refuse delivery. I called fedex and they said they could not do anything until the item had been picked up by them. A week later the item was picked up by FedEx, I called to cancel the delivery. They said it would be and it would be returned to samsung right away. Well it was, then samsung shipped it out again. Eventually I got the item nearly a month and several head achs later. I have shipped it back to samsung unopened with a return label attached. One of the worst customer experiences I have ever had. I have been a loyal Samsung customer for 10 years but after this experience I will be switching for sure. Pixel and oneplus are great alternatives to samsung and I have heard their customer services actually helps and doesn't lie to you.”

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Posted 3 years ago

“We loved Samsung products are TVs phones all kitchen appliances and laundry machines are Samsung than problems started the so called black stainless pealed off even following cleaning guide closely the refrigerator shelf’s are flimsy so far we bought two at 100.00 dollars each . The knobs on the stove fall off a design flaw of how the snap ring can stay on the shaft’ can cause the customer when cleaning to double the rings and break them (each knob Is 100 bucks ( seams to be a theme? ) than the new washer😡 ordered in the start of November asked store to be sure to note it was to be LP gas ready they tell us it don’t come with a kit countless calls and hours on the phone contact’s to Samsung Also J andJ the company supplier no part 🤬December January 😡February 😡March! Part on Back Order ! Machine sits in the garage gathering dust Appliances still. Pealing IS This A company you want to Buy from ! LG life’s good maybe they will stand behind there products 🥺”

Samsung 1 star review on 13th March 2021

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Posted 3 years ago

“Refund due to defective washing machine Worst customer service (washing machine) I have ever experienced. 1 - Had a computer tech company contact me to repair the washer. Had to re-contact to get a washer repair person. New showed for 3 appointments over 6 weeks. 2 - Decided to go for refund and get rid of the problem washer. It took 3 1/2 months, multiple phone calls, sending (e-mail, as text attachments, faxed the form and pictures) pictures of washer label that they could never find 3 - Called at least 8 times and was assigned a new tracking number each time 4 - Finally got paperwork for refund to fill out and send in, and again multiple ways of sending it. none of which could they seem to find. 5 - Followed all of their instructions to finally get told by a customer service person that the procedures had changed - WHOOPIE, NOT 5 - Got a really shock yesterday in the mail - my refund check arrived. I'll cash that today in case they should try to rescind it. I would not put that past them.”

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Posted 3 years ago

“My stove wasn't even a year old know broke letters fell off and heat from over discolored my stainless steel kept sending in proof of purchase 4 times always someone says their sending parts now I get a call it's out of warranty my whole house is samsung but any thing else I buy will be a different company Not worth the aggravation. Don't buy there products if you need help you get the runaround Lolita”

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Posted 3 years ago

“Where do I start? We purchased a new Home Audio system through Samsung directly on Black Friday of 2019. It wasn't working right over the summer of 2020 and we thought it was an issue with the optic cable. Finally got around to getting a new optic cable and connected it to find that the issue was the same and since I was next to the unit, I could hear that it sounded like it was rebooting over and over. I googled it and found that this was an issue that happened over the summer to MANY customers worldwide and the option to hard reset is not available so it has to be sent in to be fixed. I called to have it fixed and asked that it be free of charge since the issue is at no fault of my own and was told a ticket would be created. I contact the Techeim Inc where the person I spoke with said she needed to speak to a manager and put me on hold. The call was disconnected. I received 3 phone calls back but she pretended she was unable to hear me each time. I called back and spoke to ANOTHER representative who advised our unit was from 2015 and was way out of warranty. I then questioned him as to why we received a 2015 product when the item was purchased in 2019 which he was unable to answer. We are what we would consider loyal Samsung customers...appliances, phones, watches, TVs, home audio systems (2 of them) and we get the runaround on a service repair that is a Samsung software issue and will never purchase another Samsung product again.”

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Posted 3 years ago

“One star is giving them too much credit. Their "Processes" and appalling customer service is unacceptable. Had issues with a month-old dishwasher. They claim they couldn't find a repair person within 100 miles radius. Therefore, they would refund me. First I was told as soon as I text them the pictures of the refund agreement, I could have a direct deposit (secure) set up so payment would be received in 1-2 days. After I sent the paperwork, the story then became a mailed check - that wouldn't be processed for 14-21 days. So now I have NO dishwasher and now have to wait another month for the check to arrive and then use my time to find and buy another dishwasher .... and let's not forget that I will also have to pay to have this one recycled. *Please note - hand washing dishes isn't the end of the world. It's the PRINCIPLE of Samsung giving no regard or taking into consideration their CUSTOMERS' time and value. I will NEVER EVER buy another Samsung product again. Never!”

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Posted 3 years ago

“I bought a galaxy s21 plus straight from the company .The speaker phone didn't work right from the get go . They made me go back to my old phone and send the new one back so they can refund my order and if I chose to I can rebuy the phone. THEY DON'T STAND BY THERE PRODUCT”

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Posted 3 years ago

“Horrible experience. Ordered Note20 Ultra 5G 512GB phone. Received it and phone had blue pixel line across screen. Called and they offered to replace but I would have to return phone and wait until they received it then they would ship replacement phone. Or, I could cancel order, would get refunded and they would ship new phone with new order. Opted for choice 2, got new phone and returned faulty one. A few months later I realized my memory on new phone was 128GB, not 512GB I originally ordered. I called to see how I get the correct phone and got the run around, it was too much time passed for price match, so I'm stuck with smaller memory phone even though I paid for bigger memory. What a rip off!!!”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews