Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really regret to say that I will never ever choose Samsung. I used to work with Samsung and considering that loyalty I have purchased Samsung oled TV, vacuum cleaner, dryer and washing machine in which WiFi connection often disconnects on the TV, washing machine was not switching on and dryer was having physical damage. I wonder how samsung sell these machines without any proper quality checks. Now washing machine and dryer have been collected back by the samsung and we have been asked to wait for next two weeks to get the replacement. Such a pathetic support. They can deliver machines with own lead time and send machines without proper quality checks even after all these customer has to wait for 2 weeks to get the replacement as that is their standard procedure . I am not sure how I can leave next two weeks with one infant baby and and a toddler without washing their clothes.If you have any options, please choose any other company not this electronic waste. Order no: UK230319-75984819”

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Posted 1 year ago

“I bought Bespoke Refrigerator in Dec because it had the sonic Ice make and free color panel to match my year old kitchen. Ordered the panel received emailswith deliver date plus email updates say its on time and not its 2 weeks later and they have no idea where my panels or and they want to give me a different color. WFT DO NOT BUY SAMSUNG! nothing but the run around on the phone! All I want is the Color Panels for my refrigerator and they cannot help! They tell me to wait but they except you to wait months or years is what it sounds like. Im calling tring to find out when I might receive my order and they keep saying just wait. DO NOT BUY SAMSUNG!”

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Posted 1 year ago

“My LED-TV lost a pixel after 3 months. The service centre was only online/phone/e-mail based. I got instructions over the phone that I may or may not have understood correctly. I had to call back twice because nothing worked. I had to send pictures via e-mail, (note - of lower quality, they could not accept high quality pictures) of my problem and based on these pictures it was deducted that I caused the pixelproblem. (However I was abroad for four days and this is when the TV lost its pixel). So, poor quality on product as well as method of service here in Sweden.”

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Posted 1 year ago

“I am writing to express my deep disappointment and frustration with the quality of service I have received from Samsung. On March 1, 2023, I made a purchase of a Samsung Frame TV, a Samsung sound bar, and a Samsung refrigerator from your official online store. Unfortunately, my experience with your company has been far from satisfactory. From the moment I placed the order, I noticed that there were several issues with the delivery process. The delivery of my Samsung Frame TV was cancelled multiple times without any clear explanation. After several attempts to contact your customer service team, I made the difficult decision to cancel the order due to the lack of proper assistance. However, even after canceling the order, I have still not received a refund for the approximate amount of $7000 that is currently on hold with your company. I have attempted to contact your customer service team multiple times but have not received any proper response or resolution to this issue. This is not only frustrating but also unacceptable as it is a clear violation of consumer laws in Australia. Throughout this process, I have received misleading and false information from different representatives, and every time I contact your company, I am given different information. The lack of consistency and transparency in your communication is unacceptable, and I believe that it is a clear violation of consumer laws in Australia. To add to my frustration, I have only received the sound bar from my order. Despite receiving multiple emails indicating that my other items were in transit, I have not received any further updates regarding their delivery. I demand that Samsung take immediate action to resolve this issue. I expect clear communication and transparency regarding the refund process. Additionally, I believe that Samsung owes me an apology for the poor quality of service and the violation of consumer laws and requires compensation for the time and effort I have wasted on this process. If these demands are not met, I will have no choice but to take legal action and report this issue to the relevant authorities. I urge you to take this matter seriously and work to resolve it as soon as possible.”

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Posted 1 year ago

“On September 16, 2022 we purchased just under $5000 worth of Samsung appliances for our new home from the Brick. Forward 6 months our Fridge which is suppose to be fingerprint resistant is anything but, and it dents at the blink of an eye, every door has a dent. We are seniors and not rough with our stuff. The stainless steel is inferior even when wiping the doors they dent in its so flimsy. The dent occurred when I stuck my index finger out to stop the door from hitting me when my husband opened it. I've called Samsung to no avail, I get disconnected, told they didn't understand what dent was, to finally getting someone write it down and apparently transfer me to management only to be told if I don't have a case # there is nothing they could do and hang up (not my fault their employee didn't give me a case #), then tried to go through the Brick where I bought it to get no where just told to contact Samsung or that I should have purchased their warranty. So Samsung nor their sellers stand behind their products. I will never purchase or recommend Samsung to anyone ever again.............my 6 month old fridge looks like an old piece of junk!!!!!”

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Posted 1 year ago

“Have a microwave its only two years old and it has quit. Looks brand new and its in a house with only two people. It is not abused in fact many days it doesn't get used. But it quit yesterday. I had purchase this one to replace a 12 year old (GE) microwave that was still going strong no problems but we did a remodel. Samsung won't help even though the part in question has a 10 year warrenty they will not replace it unless I pay big bucks to have a tech come out and do it. Its a simple part but its a no go. Went out and purchased another GE. My advice to you is avoid Samsung products.”

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Posted 1 year ago

“My wife & I got our Galaxy A53 5G phones at the same time. After owning the phone for 4, months, & despite neither phone has had any physical or water damage, the speakers on both phones went out at the same time. Went through an authorized tech repair shop, at the instruction of Samsung Support. The repair shop said it's beyond repair since the issue is with the mother board. Samsungs solution...mail them the phone & two weeks later, they will determine if they can repair, or if a new phone is warranted!”

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Posted 1 year ago

“Unfortunately I can't give zero stars. I purchased a Samsung Z Fold 3 one year ago on 3/29/23 would had been 1 yr exactly. During my first 4 or 5 months of using the phone the screen went out. I called Samsung spoke with a Rep which said they have problems with those types of phones. I was asked to sent it out to Samsung for a repair. I sent out and was told the motherboard was out and they would replace the phone. During this transition Samsung does not have loaner cells and I was asked to go to my carrier Tmobile for a borrowed phone. Tmobile no longer has that program, so then Tmobile sends me to Bestbuy. Best buy allowed me to purchase a cell phone from an open box using my husbands geek squad acct. I got the new Samsung on time so I was able to return the loaner phone within 14 days to Best Buy. Fast forward to March 19th my screen goes off again, called Samsung once again to get told to take to Ubreak Ifix store. The store stated the phone looks like a mother board problem and they don't have the tools or parts to repair there so they sent me back to Samsung. Called Samsung they had me sent out once again so they can repair. Once again I had to go to BestBuy and purchase a loaner cell for only 14 days. Within the 14 days Samsung sends me an email stating the damaged was not in the warranty that it appears the screen was cracked. The cost of the repair would be $497.34. I said well cell didn't seemed cracked when I sent it out to Samsung or U brake I fix also didn't see any screen damaged. How can I prove myself at this point I said to Samsung send me back the cell phone I can still use the front screen for now since that screen is still working fine. They sent the cell through UPS and when I opened the box to connect my cell to see if the battery was dead, the phone was charged and my phone wouldn't turn on at all. The only screen that worked was now showing purple and green horizontal lines. Called Samsung once again, poor Rep after hearing me out, she placed me on hold came back on the call and stated she spoke with the repair shop and they stated they sent the phone back the same way. Now Samsung has created a claim with the UPS because they're stating they damaged the phone. I can't make this stuff up. Now I have to wait 7-10 b days to receive a call from Samsung to follow instructions on what to do next. I had to take my borrowed phone back to Bestbuy and literally purchased another phone until this mess settles. Unbelievable! I paid over $1K for that phone a year ago. This is bull and as a customer of Samsung for many years this is my first time having issues with their phone. FIX THE PROBLEM SAMSUNG OWN UP TO IT AND SAY YOUR Z FOLDS PHONES ARE A POOR DESIGN!!!”

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Posted 1 year ago

“Very bad customer service experience. Ordered a product on Mar 10 but expected delivery changed has changed 8x. I escalated issue multiple times. Executive department reached out once through an email but without a response after me emailing 3x. Even emailed Samsung CEO twice, but no success! Bad customer service! What is the use of the email CEO feature? Nothing really! It makes you think the issue will be addressed but nothing ever happens! Until now I still dont have the watch i ordered.”

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Posted 1 year ago

“Wrost product wrost service very very bad expiriunce by samsung...Not purchase a samsung product....”

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Posted 1 year ago

“I am a former Sprint customer that transitioned to T-Mobile in Apr of 2021. I made an in store new purchase of a Samsung S21+ phone at the sametime in Apr 2021 at the TMobile store at 5050 State Hwy 121 TX The Colony TX. In Sept of 2021 I had to take the phone that was purchased new back to the same store because the screen had gone black! I was unable to see anything on the phone. It was nearly 6 months to the day of the initial new purchase S21+ that I had to request another phone. The S21+ refurbished phone or as the TMobile associate said "new" phone would not have the same problem because the phone was still relatively "new" on the market. Well, that "new" phone within 18mos as of Mar 22 2023 the "new" refurbished phone screen went out-black again! I called Samsung and was presented with all types of questions-Did you have a hard cover?; Was I using a Samsung charger?; Was the phone dropped recently?; Was water leaked or spilled on the phone! No to all questions! I purchased a glass screen cover as well as the hard plastic phone covering at the time of the initial phone purchase! The only responses were "upgrade" or pay the service center repair charge $229! Never acknowledging that there was or IS a produce defect with this particular phone. I am a very careful and responsible person when it comes to my electronic items! The TMobile store associate at 5050 State Hwy 121 in The Colony TX was very insistent on using insurance to get ANOTHER refurbished phone. My question to him was " why repeat a process that has the potential for the same outcome"? SOMEONE at Samsung should acknowledge that this is an issue! I am only asking and wanting a "fair" resolution! Which at this time has not been presented by Samsung.”

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Posted 1 year ago

“So bad service waiting now a month for them to pick up my tv and repair it This is a poor product and a poor company to deal with”

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Posted 1 year ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. CLOUDGEEKSYNC@GMAIL.COM”

Samsung 5 star review on 29th March 2023

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Posted 1 year ago

“I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it’s less than a year old and and it’s been damaging the same amount of money in clothes. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you’ve lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I’m letting all my friends and family know too.”

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Posted 1 year ago

“Bought my phone last year 2022 March 5th Samsung A32 5G it was good as new but I had to send it for repairs where I bought it so they can book it in for repairs since the battery went off and the phone never wanted to charge or turn on, it was booked on the 8th of March 2023 the phone came back on the 24th of March 2023 I went to collect it on the 28th of March 2023 my cellphone condition is not pleasing scratches and dents all over IMEI number still the same but the the condition its like I've been using it for 5 years 😭 😭 😭 I'm not happy at all its like it was changed. Please assist what can I do ”

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Posted 1 year ago

“Never use Samsung. They take your goods and damage it. Endless communication yo why they won't replace or give you a new one as it's their fault. I took photos before and after. They don't take any responsibility for their poor practice. So customers must sit with a faulty device. You cannot speak with head office or managers They will slways give you an excuse. You can't go yo trading standards as the call handler tells you they are not governed by anyone. Poor service overall One star is too many for this outrageous company.”

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Posted 1 year ago

“I have perchase Samsung galaxy mobile on February 21st 2023 this is my experience i want to tell all from that day only I am facing problem camera not working in phone want to replace this but they are not going to replace my phone and keeping my phone in service centre last 15 days and now I never ask my Samsung phone to service center people again”

Samsung 1 star review on 27th March 2023

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Posted 1 year ago

“If I could give samsung and its uk leader -10 i would, but one will have to do as I have no other option SAMSUNG FAILS In May 2022 after experiencing a problem with my washing machine which I thought was under samsung warranty, I contacted thier customer services, only to be told there was not the extentended waranty on it, so as that did not apply, so I quoted the consumer goods act 2015. in all I have contacted samsungs customer services four times, run the same checks on the washing machine in all wasting well over six hours on the phone, each with a promise to be called back, which never happened and me having to call them again only to quote to them consumer rights, only then after quoting this all of a sudden a miraculas curteousy appointment was offered, and even then I had to provide the receipt for the washing machine, from one of samsungs to other departments, something they could have done in house without me having to spend hours again on the phone to find the right department to get my electronic receipt as the payment shown on my statement to samsungs online shop was no good, talk about hurdles, and what an inferior after care and sales. I have found Samsung and it uk leader deplorable, and after care dispicable I bought a graphite grey 10kg washing machine with a hefty price tag of £1049.00, and as such thought it would be built to an exceptional standard and built to last and fit for purpose, the customer service and higher ups are awful, which I had emailed. under the consumer act 2015, it states that if it could not repaired at the time it should be replaced like for like, but well over a month of various repairs, and still unable to repair the washing machine, and written off by samsungs electronics engineers, i was offered a machine incomparable to what I had bought and failed after only three years, leaving me without a washing machine and washing by hand, ruining my also samsung dryer, not getting much sense from the overseas diverted customer services, I contacted head of uk samsung and requested a different washing machine, the one offered was quite a few hundred pounds cheaper than what was paid originally and from what I could see an earlier make do, as samsung had dragged thier feet, I asked for a tumble dryer as well, compensation for the time being without a washing a replacement washing machine and seperate tumble dryer both of the series nine and in the colour graphite/grey/black/silver or what ever the series 9 is in grey. As a disabled customer, I am disgusted that a global concern could sleep at night after the failings to me as a customer, trying to fob me off with a courteous appointment as warranty, only given after stating my rights as a consumer. What could samsung do to set things right, send me without anymore delays the series nine washing machine and series nine tumble dryer in grey/graphite/silver or whatever you call them without any more delay. you have my mail address. please note this review of samsung and its customer care and service has been posted on other review platforms. Date of experience: 25 March 2023”

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Posted 1 year ago

“Clint A. Samsung Care (Zero care) by Clint A. on 23 Feb 2023 I purchased a Samsung 648 l French Door fridge 14 months ago with a 2 year warranty Fridge is great and all reviews about it I have read are positive. At the 11month mark we started having an intermittent fault where the fridge would stop cooling. Samsung were very proactive initially getting a service tech out, this has happened 5 times since the initial complaint, we have lost 3 full fridges of food. I was exasperated at this and asked for a refund at 12 month mark, Samsung kept evading my calls and emails and would not refund me or replace my under warranty fridge that has not worked properly for 3 months and continually insisted on repair which they have had 3 attempts (all unsuccessful). They still want to repair after 3 months I purchased a new fridge (not Samsung) as I have a family of 5 and we need a fridge. I feel I have received very poor treatment from Samsung. Update - I went through the mediation process which took 2 weeks and multiple emails. I dont feel my mediator understood the circumstances of my issue, did not call me to gain a better understanding as I suggested. Samsung believes I shouldn't have bought a new fridge and should have operated a family of 5 without one for 4 months in the Brisbane summer.”

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Posted 1 year ago

“I ordered the Samsung S23 Ultra on 3 March, over 3 weeks later and it still hasn't even been dispatched yet and I'm urgently needing a phone, I have had absolutely shocking service, nobody ever seems to be able to help with this. Just get told it's a customized device and color is special which is bull, I saw the color in the Samsung store, and customized how? When I switch it on it better say my name. I will never purchase a Samsung item again. Shocking Shocking Shocking”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews