Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,356 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from SAMSUNG!!!!! I purchased a Refrigerator in 2020 with the purchase 1 yr warranty was included, I also purchased a 3 yr warranty. The 3 yr warranty would start after the 1 yr manufacture warranty expires, so in total I would have 4 yr warranty. Calling Samsung to make sure of such and I have been on the phone for over 2 hrs and they keep giving me phone # after phone # to call all of them direct me back to Samsung. When I talk to them they do confirm the 4 yr total warranty but they can't no one on the phone to confirm the expiration date of my warranty. Assurant their 3rd party for warranty and repairs has my warranty expiring in 2023 when it should be 2024. It is not legal to have the exact same coverage on the same product at the same time. HORRIBLEEEE CUSTOMER SERVICE, NEVER WILL I GET SAMSUNG AGAINNNNNNNN”

Helpful Report

Posted 1 year ago

“I purchased a Samsung Q80 and after only a couple of years, the tv will not turn on. The remote no longer works and the power button on the tv itself does nothing. After navigating the samsung site to actually find an English help line, I was told...sorry sounds most likely like the main board. This tv was well over $2000 when I purchased it and now it is nothing more than a piece of garbage. The service call and part will be more than the cost of a larger, better tv. I will never own another piece of samsung electronics. Absolutely the WORST customer service have experienced and overpriced, yet subpar quality merchandise. STAY AWAY”

Helpful Report

Posted 1 year ago

“Samsung sent a technician to repair a leak in my refrigerator. He took 40 minutes and replaced a condenser fan which can be ordered online for less than $100. They charged me $500, a sum I allowed them to hold until the problem was diagnosed and repaired. I have never received an invoice or accounting for the cost of labor or parts. Repeated calls only got me passed around from department to department with failed promises to escalate and remedy the complaint. I spent hours upon hours on the phone talking to over a dozen individuals without any proper response or explanation. I feel I was mislead and deceived when scheduling the repair and offered no satisfactory explanation after the work was completed. I emailed the CEO's office and received the same run around. No one seems to know anything or have the authority to do anything. WARNING: If something goes wrong with your product after warranty, do NOT contact Samsung and fall into this pit of lack of customer care and absence of good business practices. I will not purchase another Samsung product ever. I will be replacing my phone and other household appliances with products from companies that treat their customers with respect and care. Samsung is NOT on that list based on my experience. BEWARE!!”

Helpful Report

Posted 1 year ago

“Purchased two new Samsung phones, one for my wife and the other fot myself, and took advantage of the rebate program. I followed the process requested from Samsung for both phones and returned old phones. Samsung three weeks later declined my return and claims my phone does not turn on. I find this difficult to understand as I was using this phone right up to the return date. On the return date, I transfered data via a USB C cable between old and new phone, did a factory reset and once it came up to activation screen I turned it off and shipped. Tried to call and was told that there was no one I could not speak with, only able to communicate to the return team via email who only sends me a we are going to charge me.”

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Posted 1 year ago

“I have a Samsung eco bubble washing machine purchases with 10 year warranty on 20/09/2020. This machine is used 2 times per week only 2 people in the house, so not overloaded or overused. Washer had a repair as soon as I got it home dryer didn’t work. Now the pumps gone. Called Samsung not covered under the warranty. Told by Samsung today I would have to pay for the engineer and the pump and repair. I asked how much it’s gonna cost the engineer will confirm when he calls. What an absolute joke. Off out to buy a new machine definitely not a Samsung this time. Absolutely appalling service. I’ve ordered a Samsung eco bubble for my son for Christmas which I am going to cancel the order and buy a different brand.”

Helpful Report

Posted 1 year ago

“Absolutely everything about my phone is fine except (and it is a BIG except) bluetooth is terrible. My previous Samsung phone (S3) had wonderful clear bluetooth but this one (S53) - same vehicle - has my voice badly garbled and people can not understand me. I bought an attached case and screen protector so feel stuck with this phone. Samsung: when are you going to provide a fix? I am not the only user with this issue. I am hugely disappointed.”

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Posted 1 year ago

“Never buy a Samsung S22 Ultra!!!! Avoid!!!! I bought 2 samsung s22 ultra for me and my wife. They have very poor quality camera and the experience with customer service was even worse. Please ensure you.re not spending your money on this phone.It's not worth it!”

Helpful Report

Posted 1 year ago

“I WILL NEVER EVER DEAL WITH SAMSUNG AGAIN. While their products may be good, their customer service is so bad, actually the worst company I have ever dealt with. I have spent over 20 hours on the phone with at least 8 different phone numbers/transfers. Besides all the prior problems, I paid for a 36 month care+ (extended warranty). When I go online it shows my warranty is for 5 days only. No a single person can fix this. All they do is either transfer me to another person who can't do anything or promise that I would get a call back which never happens. STAY AWAY FROM SAMSUNG.”

Helpful Report

Posted 1 year ago

“Purchased a whole kitchen set up..refrigerator, stove,microwave and dishwasher in April. Had it delivered in June. Stayed in all factory boxes until a renovation was done which was September. Cooked in oven o ce and the digital keypad stopped working. Have repeatedly called Samsung to only get a run around. Keep telling me 24_48 hours.over and over again! I an still waiting after 5 times of calling them. I will not recommend them to my worst enemy. Worst customer service ever. !! Not to mention ..I can't understand a word they say!!! Terrible”

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Posted 1 year ago

“i bought two samsung tvs, one has the left side turning black and the other one made a loud noise and turned itself off and i have been able to turn it on. No quality.”

Helpful Report

Posted 1 year ago

“Worse customer service, they promise delivery of appliances but they don’t and they can’t even tell you anything when calling because the customer service people are in India or Philippines. On the site they promise delivery in 3 days but I am still waiting for the appliances that I ordered in Nov.”

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Posted 1 year ago

“I am Esther Wamungu from Kenya. I have a Samsung smartphone that has served me for 3 good years now.I am a high school teacher by profession and therefore use my smartphone to teach. However the good drive function is quite frustrating for the purposes of teaching and learning, though readily available.”

Helpful Report

Posted 1 year ago

“Good evening my name is Rodrick Adams. Today was just one of those days. I have a female friend who relies on her phone. She has had some major medical hurdles to over come in her life. And she is aSurvivor. Well somehow her Samsung phone all but died. She was unable to make any callsand or see any emails she received. We live in Alpine Texas, a small West Tx town. During the course of the day she became ill from her many medications. I was afraid to just drop her home with no way to contact her. So i went to the local Verizon store. And the KINDNESS, COMPASSION, EFFORT, EFFICIENCY,and ENERGY that the two young ladies put into helping unlock her phone, and retain all her stoerd photographs and contact information was SIMPLY AMAZING. I ask that you RECOGNIZE these two ladies for there Excellence. There names are Ms. Vianey and Ms.Rosa. They stand out amongst the rest. And i say this because,One of your call center reps hung up on me. And the second didn't deem us worth of his time as he found a reason to get off the line. But these two women stayed the course and fixed the issue. I just ask that you somehow recognize them for there COMMITMENT TO SERVICE...THANK ÝOU AND GOODNIGHT”

Helpful Report

Posted 1 year ago

“I would love to give it a 0 star, but the website doesn't allow me to go beyond that. One of the worst customer service experiences. Bought a washer dryer in the first week of November to avoid any shipping delays. The product never got delivered on the day that was promised. Eventually when we received the product on December 5th, the dryer was damaged in transit and we refused the delivery. They took it back and on December 12th they only brought the Dryer with them hoping to replace the damaged dryer. Called the customer service and stayed on the call with them for more than 2hours. No resolution was provided and they don't even have a clue as to what is happening. No notes from our previous calls, and have to explain the same thing again and again and again. Avoid buying products from Samsung if you have a chance. Nobody should go through such a terrible experience.”

Helpful Report

Posted 1 year ago

“Phoned warranty support. Had bought 49” QLED tv with extended 5 year warranty. Remote stopped working. Idiot woman who answered kept repeating from script warranty did not cover remote. Asked to speak with supervisor and then kept on hold for 25 minutes, before being cut off. No customer service. Useless call centre. Misleading warranty. Never again.”

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Posted 1 year ago

“I am very disappointed with the purchase of my BeSpoke Fridge. Actually not the fridge its self but with the misleading by the customer service reps at Samsung and the lack of help from them once the purchase was made. I was told MANY times before I made the purchase that I would be able to watch tv on the family hub if I had a Samsung Smart TV, which I do, purchased in 2021. BEWARE, this is not a true statement, what they don't tell you is that it will apparently only work with certain models of Smart TV's. I guess I have the wrong model but I can't get anyone to confirm that. When I've contacted them by text, phone etc. I never get an answer and am transferred over and over to different "experts". The last straw was today I was told that the family hub can only connect to a smart phone and not a TV! Which I know is incorrect! Does anyone there have any idea what they're doing? They were very quick ,online to ask me several times if I was ready to purchase but now it seems that no really knows what they're doing. I realize this is not the worse problem to have but when you purchase something it's important to have all the information to make a decision. Don't get me wrong, the fridge itself is great, love the beverage center, the interchangeable panels etc. but I'm actually thinking of returning it just because of the customer service.”

Helpful Report

Posted 1 year ago

“I purchased a Samsung gas hob…NEVER AGAIN WILL I BUY A SAMSUNG PRODUCT. One of the hobs stopped working and after several week of being referred to a company that did not have gas engineers it was agreed it needed replacing. This should have been straight forward but Sumsung make life as difficult as possible. They have set up three companies and the one dealing with replacements never had any stock, probably on purpose, and so could not provide a replacement. But if I wanted to buy a new hob I could get one immediately. When questioned they said there is no way they could transfer or get a replacement from the other part of Samsung. Then came the iron curtain when they REFUSED to escalate this any further leaving my family now unable to have a Christmas dinner cooked as 4 months later I am left in the lurch by Samsung. If you are reading this BEWARE and NEVER BUY ANY SAMSUNG PRODUCT. I never will and am in the process of changing my phone and everything else. Worst company I have ever dealt with. BUYER BEWARE”

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Posted 1 year ago

“They make it look like there is customer service but it appears that there is not any. You are queued up and told to wait for 2 hours and then after about an hour they message you saying they will not be talking to you and they terminate the message.”

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Posted 1 year ago

“Absolute trash, buy anything else. Will sell faulty products and waste hours of your time refusing returns or any support. Samsung is evil.”

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Posted 1 year ago

“Terrible service. Zfold flip 3 broke after less than 6 months. Didn't fix but gave me no reason as to why not.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,356 reviews