Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

Samsung 1 star review on 1st December 2024

Tiffiny Adams

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had an incredibly frustrating experience with Samsung. I purchased a product, but it was never delivered. The shipment was repeatedly rescheduled and canceled because Samsung’s team claimed they couldn’t “locate it” in their warehouse. Over the past month, I’ve been in constant contact with their partner, Forward Air, who kept promising to escalate the issue to a Regional Manager, but nothing was resolved. Meanwhile, I wasted over 20 hours waiting in another city for missed deliveries and countless hours on support calls with both Samsung and Forward Air. Despite all this, I am still left fighting for a refund. Samsung’s lack of accountability and customer care is unacceptable. They have shown complete disregard for their customers’ time and concerns. I’ve escalated this issue with the BBB and my payment system due to their refusal to take responsibility. If you value your time, money, and peace of mind, I strongly recommend avoiding Samsung. This experience has been nothing short of a nightmare.”

Helpful Report

Posted 1 month ago

“Worst service and technician experience I have ever seen. How rude the technician spoke, ridiculous. “300+18%GST for just visiting location and 1000+18%GST for even removing one screw or whatever this is company quoted” is what I was told when asked to remove a simple water dispenser to clean the milk that was spilled accidentally. Just to come and remove the tank to help clean the milk this we have to pay 1300+18%GST? Like seriously the worst customer care experience ever. Zero start for this brand and its people. Samsung spoiled its reputation in my eye. Never purchasing anything from here ever again!”

Helpful Report

Posted 1 month ago

“Total scams, I was offered $600 for my trade in phone and after 2 months they told me my phone qualifiers for $65 trade . My phone, laptop and TV is Samsung and I'm not going to give them business and going to change all of them.”

Helpful Report

Posted 1 month ago

“I'm very disappointed, like literally Samsung. Ask me to review a product. What? I'm a big Samsung customer for over a decade. I buy everything Samsung released every year, but this year, the pods pro, it's horrible. It doesn't fit, it doesn't sound good and is a copy of apple what i don't like i put a review in samsung website i was just saying it doesn't fit good i didn't say anything bad and samsung send me an email saying that they denied to post my review because it was kind off negative 🤣 so that explains all the positive reviews on their website lol i can't trust any review there anymore horrible no honesty”

Helpful Report

Posted 1 month ago

“I have a Samsung 75" TV that has an intermittent audio issue. The sound raises or lowers on it's own, sometimes it also has heavy distortion also. After contacting Samsung Customer Service they determined a service call was required. They issued a Work Order to their Service Company, a service visit was made and the speakers and motherboard were both replaced and I was charged accordingly. The issues occurred again the next day and another call to Samsung Customer Service was made, work order issued and service call made. This time the technician only adjusted settings and left. The issues occurred again and the above process repeated for the third time with the same results. Every time I sent recorded videos to Samsung to document the problem. They're recommendation is to keep repeating this process until my 90 warranty runs out. At that time they will not tell me what will happen; will it be declared unrepairable and I get the money refunded or am I just stuck with a bad TV. Note that they will NOT allow you to talk to anyone other than a Samsung Customer Service rep who will only issue a work order. This person has no knowledge of what a technician will or can do other than replace parts. Also their Authorized Service Center will also NOT allow you to talk to anyone other than a Scheduler who schedules the tech visit. Their process seems to be in my type of case to wear down the customer until the frustration gets the best of him and he gives up. Please read the other reviews about their Customer Service, they are accurate.”

Helpful Report

Posted 1 month ago

“I hate this company!”

Helpful Report

Posted 1 month ago

“Garbage phones and Samsung will not honor their warranty, also they send your call overseas to idiots that can’t speak your language, trump please bring those jobs back!”

Helpful Report

Posted 1 month ago

“Your stove is horrible had it for 3 years and the igniter goes out and now I can't again use my oven cause I can't set the temperature to cook are you kidding me please don't buy a stove/oven from Samsung i only rated this a one star cause they don't have a star stating don't buy Samsung products!!”

Helpful Report

Posted 1 month ago

“Samsung is the worst, I give them all my information and these mf's still won't help. Telling me it will take weeks to change an incorrect fckn phone number on my account......TF”

Helpful Report

Posted 1 month ago

“so i wanted to buy a new samsung 65 inch tv i thought it would be better to order from samsung itself, it said everywhere that all samsung tv's had a 5 year warranty, it also said on their website that it came with a free soundbar.it came firstly we didnt get the soundbar and while setting up and registering the tv we noticed it was only for 1 year, when i contacted them they said as we had bought it through their app we didn't get the soundbar and they had stopped the 5 year warranty although you could still get it though other shops. i asked to return it so i could buy it elsewhere and they wanted 20% reduction in refund plus £50 delivery charge.”

Helpful Report

Posted 1 month ago

“I had purchased tv in year 2023. And there was 1 year basic warranty and 1 year additional display warranty. The issue encouraged in my tv display after 1 year and i claimed another 1 year additional display warranty. But company charged me accessories shipment charges that supposed to pay at company side. And another thing I got to know that there was already identified issue in tv displays manufactured in 2023 and before. So even with all this things company taking charges from customer only and not taking responsibility to fix the issues with their own. I am deeply disappointed with company products and services.”

Helpful Report

Posted 1 month ago

“I am humble disappointed at the service I received from samsung customer service team regarding all 3 of my appliances. My microwave, dishwasher, and refrigerator is 5 years old. My microwave stopped getting hot, dishwasher starts but does nothing, and my refrigerator icemaker doesn't make ice. We troubleshooted all 3 nothing. They told me that I had 1 one year manufactures warranty. What breaks down in 1 year. Bottom line they wanted to charge/estimate me 220.00 for each appliance. I cannot afford to buy all me appliances after 5 years. I had maytag appliances that lasted me 16 years, American made not from China. I don't know what to do. The billion dollar company is not will to do anything but charge me more money for their dysfunctional appliances. Please, can anyone help me. I cannot afford all new appliances or repairs that may cost me and arm and a leg. I think I may reach out to the news to expose the inequality of not being willing to help. Is there someone out there that can give me advice???”

Helpful Report

Posted 1 month ago

“Samsung is the worse product out there when it comes to kitchen appliances.. never purchase them ever! Spend the money and buy quality products!”

Helpful Report

Posted 1 month ago

“Absolutely awful company with extremely poor customer service and low quality products - I recently bought a Samsung washer that broke after 2 months, it was repaired then 2 weeks after it broke again, Samsung said they could not replace it and would not allow me to book another repair! After lots of calls and live chats they finally agreed for me to return the washer for a refund (which under consumer rights law you can do with a faulty product in the first 6 months) however, they are deducting £50 from my refund for them collecting their faulty and dangerous product! I have been waiting a week for a manager to contact me when I was told I would be contacted within 48 hours, I've chased this numerous times and get no where. Do not buy from Samsung.”

Helpful Report

Posted 1 month ago

“We bought our house less than a year ago, with a brand new kitchen and all brand new Samsung appliances. The microwave randomly caught on fire when we were heating up leftovers; it had been on for 10 seconds and this happened. So far it’s been 3 weeks, waiting for a replacement tray & plate, which were the items that caught on fire. So far they’ve sent 2 technicians to our house to take pictures of our microwave with no replacement parts. I called Samsung and got no sympathy or concern. I did get 2hrs of my time wasted transferring me to different departments. I’ve been transferred to 4 different departments this morning alone. Being it’s the week of Thanksgiving, I was hoping we could have a functioning Microwave, I guess not. No one cares to help or steps in to get our issue taken care of. Everyone blames another departments. The 1st microwave technician that came to our house actually said this happens frequently. I cannot stress enough DO NOT BUY Samsung appliances, horrible customer service, horribly made appliances!”

Helpful Report

Posted 1 month ago

“Samsung has the worst customer interaction with customers to resolve issues. I purchased a water filter from the site for my refrigerator which ended up being not compatible. (Grant it that website recommended the model based off of my appliance model #) I then reordered the correct part and called to receive a refund on the first. I was told a restocking fee was needed to process the refund via email notification. The email link doesn't allow you pay anything just gives you the order receipt. I called customer care 4 times and was met with the same " I'm sorry this is happening to you" I will never buy another samsung product again.”

Helpful Report

Posted 1 month ago

“I bought a Z fold 6 during the pre-order promo deal. During the process of purchase, Samsung REQUIRED I pay off my trade-in to complete my purchase. I did as prompted THROUGH the Samsung website. The mistake I made was assuming that Samsung would communicate with my provider that the trade-in device had been paid in full. THEY DID NOT! Even spoke with Verizon, whom said Samsung is the responsible party since I purchased through them. I have contacted Samsung countless times about this issue and they say it's Verizon's issue. It's a broken record. Unfortunately, I chose to use the Klarna option and pay my new phone in 4 payments so there is no record of paying off my trade-in. I've lost $450 to Samsung and am still paying for the trade-in with Verizon! CUSTOMER SERVICE IS JUNK!”

Helpful Report

Posted 1 month ago

“You need a no star to rate this company, and the service company is just as bad. Read the reviews there not wrong.”

Helpful Report

Posted 1 month ago

“AVOID AT ALL COST! If you value your money, time and emotional health steer clear from buying their products. From my experience here are some of the few reasons: 1. Significantly poor customer service and after service care 2. Does not honour warranty and Australian Consumer rights 3. False advertising (products not durable as advertised, customer service care not as advertised, able to do what products of their kind normally do) 4. Breaching consumer law (products sold has several products has problem, or series of problems, that would have stopped someone from buying it if the problem had been known but they have not acknowledge this or try to remedy the issue. Instead defaults and stubbornly biased with the lacking evidence their internal team provides to blame the issue on user fault) 4. Lack of transparency (summary of interaction and copy of assessment outcome are not provided despite formal request) I was sold a faulty Flip 5 phone that started to cause issues 3 months post purchase. Was repaired but issue occurred again 5 months after. They refused warranty stating it was user fault. Responses from all their rep sounded scripted and almost automated. I cannot believe how they can continue to conduct business this manner despite multiple complaints and even being featured in current affairs. I guess they are too “big” to care and can getaway treating average Australians this way”

Helpful Report

Posted 1 month ago

“poor quality and customer service and bad warranty practices. samsung will not honor their warranty even if it still has warranty”

Helpful Report

Posted 1 month ago

Samsung is rated 1.2 based on 4,434 reviews