Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company, worst customer service. I can’t believe they don’t have a complaints department. I purchased a dryer that doesn’t dry. They sent someone out to me 6 times and still can’t fix it or replace it. I will never buy another Samsung product again. Customer service operators are like robots reading a script. I can’t believe this company sells and much as it does with such horrible after sales care.”

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Posted 1 year ago

“I returned my Samsung dryer and received confirmation of the refund from Samsung. I was told that my refund would be processed within 48 hours. It has been 1.5 months. I have called customer service 6 times and send a myriad of emails but I keep getting the runaround and no one is processing my refund. This is the worst customer service experience I have ever had for any product. I strongly caution against ever purchaasing anything direct from Samsung.”

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Posted 1 year ago

“My telescope stick part of my vacuum broke would not stay up! Spent 50 mins on phone and still not sorted out. They need video proof and they were meant to send link but this has been a problem for them . My vacuum stick is only two months old.”

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Posted 1 year ago

“I bought the newest Samsung laptop, Book 3, for 2600 dollars. The computer starts overheating and smoking, leaking acid. Customer service is horrible; they refused to do anything. I'm spending 4 every day with them no luck”

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Posted 1 year ago

“Samsung deleted my account and I have been trying to get it reinstated but they have no clue on what to do. Have disconnected me after an hour of doing what the demand. All the reps are reading from the same script. Four different chat people and they will not give me a number to call. Say it has been escalated a few weeks ago and nothing has been done. Good job the phones are solid when you finally get your order. Not much has changed with customer service in the last couple of years except got worse. Would really hate to go with Apple as their customer support is just as horrible.”

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Posted 1 year ago

“In 2019, we purchased a Samsung 55-inch television. After two years, we had an issue with the television.Our television is no longer operating correctly. We file a complaint about our television problem. They requested for $20,000 while addressing the problem. We had a lot of problems in three years. We are completely fed up with Samsung products.”

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Posted 1 year ago

“Zflip 4 product defext with hinges they blamed me for the damage and refused repair even though the phone is under warranty. AVOID”

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Posted 1 year ago

“The customer service is the worst I have ever experienced. I am writing this time because I am flabbergasted! I called (sent by the phone company) because my daughter passed away. I wanted the photos off her phone. The rep told me ‘Go ask you daughter for her password’ - AFTER I told her she had passed away!!!!!! Then had the BALLS to yell at me when I got upset about it! Refused to put a supervisor or manager on the phone. The only I got out of that call was anger, frustration and disgust!”

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Posted 1 year ago

“Your staff need better training. 1) They frequently interrupt the customer mid-sentence. FREQUENTLY! 2) They lack basic English skills, for example, asking me for a number that has 7 ciphers, instead of saying 7 digits. I have been repeatedly asked to send the same information by texts and emails. For example, invoices and proofs of purchases, serial numbers, etc. I would think once I have registered my TVs and provided an a email address, model numbers and serial numbers in my Samsung account, that this info is readily available to your agents. Other companies have this system in place; Samsung should step up and make things user friendly for both their customers and their staff. Of all the companies I have ever dealt with, Samsungs customer service is exceptionally deficient. Get in touch with eBay and find out how they train their staff. Sounds like their call centre is in the same country as Samsung’s. Training, training and training and slick systems is the key.”

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Posted 1 year ago

“Samsung A13 5G, screen went black. Samsung Authorized Repair facility diagnosed issue as failed screen and motherboard. Phone was 5 months old at the time. Repair facility cannot do needed repairs. Samsung Customer No Service repeatedly dodged responsibility, even to the point that they indicated I should contact the store where I bought it and the service provider for resolution. Frequent phone and chat sessions, plus several scheduled callbacks, which were ignored, and I still have a dead 5 month old phone. Looking for new service provider and other options besides Samsung for all my phone needs. Now waiting to see what the State Attorney General office finds out as a result of my complaint.”

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Posted 1 year ago

“I ordered a galaxy z fold 5 on monthly payments and it took full amount from my bank . I got that cancelled. I was told by an operator she would cancel ,she did, and then I was told to reorder again and they would follow the order and see it processed correctly they did not. It went thru and processed wrong the second time. I called from 8 to 11?30 speaking to everyone in the company and they tell me it can not be canceled. I had marked monthly payments but they took full amount out of my account. This is absolutely the hardest company to deal with. I would rate it zero if I could . Hard lesson to learn. I should have read the reviews first.”

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Posted 1 year ago

“I don't think the Samsung people have done their research properly in designing a dishwasher . 1..a fully automatic washing means that your product comes out clean and dry and sterilized .it doesn't in the Samsung dishwasher . 2..a fully automatic machine means that the door HAS to remain closed and not pop open ...there maybe insects or pets moving in the house who could enter in the machine . If they are claiming that that design is for quick drying than I'm sorry to bring to the notice that it isn't . Complete false claims . I have used IFB dishwasher for 10 years .. unfortunately I'm staying in a small town so many times the service was an issue ,so I changed to Samsung when my old dishwasher stopped working . But I'm very dissatisfied and disappointed with the whole technical aspects of Samsung 's team of engineers . Would not recommend anyone to buy their dishwasher.”

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Posted 1 year ago

“I have 2 samsung devices, a phone and a tablet. both purchased in last 3 months. I am so disappointed. Every time i turn them off, when i turn them back on it takes 5 minutes to boot up because of "user UI optimization update". No way to turn off updates. I still have a perfectly good old Samsung 10" tablet that updated itself into unusability because it got so slow and deleted crucial functionality.”

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Posted 1 year ago

“TV paid for on Jan 2. Tv was in stock In June, i received a text saying my order was cancelled. No consultation or discussion from them. It is August 24. Still no refund. Still no tv. Over 40 attempts made to get an answer this year. Every time... "my case is escalated and someone will call me back in 1-2 days" Nobody ever calls. Nobody ever has a reason or explanation. It's not possible to talk to supervisors and they are in a different building. One call centre operator will contradict another, meaning they're making up answers or telling lies. 8 months, no tv, no refund. This is outright theft.”

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Posted 1 year ago

“We ordered a new gas range, it took a couple weeks to arrive, it was badly damaged. They would not let us refuse delivery. The replacement came a week later, yep badly damaged again! Called for refund to purchase another brand. Samsung never called us to fix it the first time or the second time, we had to call them. Absolutely unacceptable. Beware.”

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Posted 1 year ago

“Absolutely the worst laptop I have ever had. The touch pad is USELESS. I am using a plug in mouse. JUST THE WORST!! I soooo wish I had researched it before I bought it as it only has a 1.3 rating!! Do NOT BUY. I am going for another Asus which I had for 6 years and traveled with it and never had a problem.”

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Posted 1 year ago

“Terrible customer service for a TV remote---would not replace since 3 days over warranty, provided wrong part number, wasted 2 hours”

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Posted 1 year ago

“Unsatisfied customer Dear sir/madam I am writing to you because. I had my Samsung Galaxy a13 5g sent out for repair July 14,2023. When I got the phone sent back to me it was sent unrepaired. I sent the phone back to get repaired again. I was told it''s not repairable. Samsung sent me a phone new phone that''s lock just for AT&T phones. I have T-Mobile as my phone provider for 10 years I never had AT&T as my phone provider. I been on the phone with your technicians for 3 hours 7 different techs got hung up in numerous times. The technicians were rude.They don''t listen to what the customers have to say. I constantly repeating myself to tell them that AT&T can not help me because I''m not an AT&T customer they can not help me. I sent a phone that was unlocked specifically for my phone service. I''m very disappointed of Samsung. I liked Samsung products but May have to look for other options in the future.”

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Posted 1 year ago

“SUCKS, no repres in US idots that keep reading from scripts”

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Posted 1 year ago

“Samsung website repeatedly cancels my order despite both my bank and PayPal clearing it, customer service blames my bank and PayPal instead”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews