Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My buy one get one free Samsung Galaxy Buds + got super glitched and came out to $166 so I talked with a rep through chat and they said that they would offer me a $80 refund so that I would go through with the order and not back out. Went through with the purchase and after a confirmation of delivery was told to chat again to receive the $80 refund, did that, and 2 days later got DENIED my $80 refund. Went ahead and called and their chat rep told me that they would escalate the ticket to take care of it and NOT TO WORRY. 5 days later got no response and no follow up email. Called again another chat rep basically told me the same thing and that the first call in is still pending and PROMISED me that I would get the $80 refund, so now I have 4 people telling me that I would get a $80 refund. 2 days later no response no follow up. I called again about the tickets and the person read the past tickets saying they got denied because my "screenshots" were unclear and that they couldn't price match because these specific buds are no longer available. So returning today for a full refund. Long story short, Samsung Customer service will say anything to get you to buy their product but won't follow up or even honor their word. I get their Customer service probably has no power and the final say comes from the Sales department, but it just feels like I've been lied to all for $80 in a span of two weeks.”

Helpful Report

Posted 3 years ago

“What a terrible company to deal with. They always say the real test of customer service is when something goes wrong and it has. The very expensive (between £1500 and £2000) fridge freezer (bells and whistles - fizzy water, filtered cooled water, ice etc) we bought broke down irreparably within the warranty period. We were contacted by the 'Alternative Resolution Team (ART). This is accurately named but I rashly thought it meant they WOULD resolve problems I now of course can see this was very short-sighted of me. Of course 'alternative 'to' resolution team' is exactly what I got. Firstly despite the fact that their repair men had spent months if not years failing to mend the many faults with the fridge they insisted on all sorts of proof that we had bought the machine in the first place. This done we were offered, when we chased, a replacement fridge freezer with two options. Within a very short time I chose and we were assured this would be done in a matter of days with collection of the old, and a warranty which could be extended for 5 years for free etc etc. Jolly well done Samsung - but no! It turns out this is no more than a ruse to 'fob off' the unhappy camper. Following the number of days and more and still nothing I emailed again. This time I was told how sorry they were but the fridge freezer we chose was out of stock. I went online and surprise surprise companies such as John Lewis and AO appliances to name but two had the very same ready for quick delivery. I emailed ART again giving them a screenshot and amount and asked for a refund. Yes all going well but then again nothing more happened. They I received the email. I could received the whole refund but they insist firstly on collecting the old machine. There is no information in the email about how I provide my bank details etc. I telephoned. A migraine later and a wasted 1 1/2 hours - I am not exaggerating - I was left where I started. I would need to arrange collection, no they could not tell me when, then wait up to 10-14 later for a refund with no appliance whatsoever. They cannot give you a date for collection and another department has to deal with the refund. I said in no uncertain terms this was unacceptable. Who lives now with no fridge freezer for goodness sake. Whilst I was on the phone I looked at Samsung.com and put in the serial number of the appliance they said was unavailable. There is was bold as brass on sale and able to be delivered in 4 days but with no collection option. If they do not collect they will not provide a new one. Catch 22 again. I was so worn down by now that I said in an email find arrange refund. I then received a further email stating that the refund would not be the amount as agreed but the amount I paid for the appliance with a deduction for time used! A complete uturn. I absolutely do NOT recommend Samsung who it turns out have every intention of making it as difficult as possible for their customer, and indeed I have been a very good one in recent years. This is an end to all of that. The 'We will not provide a resolution team' are useless and the manager only repeated what they said we cannot use an appliance on our own website to provide Resolution. I note the returns process is reviewed as being 'could be better' I rather think 'couldn't be worse'. I tried to make a formal complaint and they couldn't even lodge that! I have communicated by email and telephone and indeed tried the chat which failed to work.”

Helpful Report

Posted 3 years ago

“It's totally unacceptable to keep customers on hold for over an hour. It's also totally unacceptable to led customers to believe you have a live chat agent when its so totally apparent you're actually dealing with a Bot. I made the terrible mistake of buying from Samsung directly, but I will never, ever make this mistake again. I've also had Galaxy phones from generation zero to 20, but this support experience has really soured me and I think I may switch to a different manufacturer for my next upgrade. SAMSUNG SUPPORT SUCKS!!!!”

Helpful Report

Posted 3 years ago

“bastards sell me a air-conditioner and they send people to install the wrong one now they tell me my invoice is incorrect. bloody crooks. also they cover installation now i hear its only R2000 of the installation. useless bastards. i still bought a bloody samsung fold 2. will return to iphone and make sure we will never support samsung again for as long as i live.”

Helpful Report

Posted 3 years ago

“Worst customer service in the business. 2+ hours on the phone just to try to get my trade in phone back. 2 months, if the goal is to never do business with your company because how unhealthy your company makes me feel, objective met.”

Helpful Report

Posted 3 years ago

“I bought a weld 75 in in November the tv went bad in January they just picked the tv up in March no refund yet /horrible service and the broke my fan when they came for the tv so I haven’t had a tv for2 months ...I don’t recommend this company or product”

Helpful Report

Posted 3 years ago

“The worst customer service. I've never had a problem with the products, but the customer service is 0 stars. It's obviously contracted out of India. Not only do they not know how to speak English, but they have no idea what "cancel an order", or "change delivery date" means... it is extremely frustrating and a complete waste of time.”

Helpful Report

Posted 3 years ago

“The worst Customer Service and Case Management Depts. They have been a living nightmare. They make nothing but broken promises, they mislead, lie and gave me the run around during the last four months on a TV that started giving us trouble six months after its purchase. PLEASE DO NOT BUY SAMSUNG and suffer the consequences. They simply don't care about their customers.”

Helpful Report

Posted 3 years ago

“Door on new oven is leaking oil inside the glass and Samsung refuses to replace it. The oven (range) is only 2 1/2 months old and was used twice. We purchased it at Lowes and they have said it is Samsung'sn problkem, not theirs.”

Helpful Report

Posted 3 years ago

“I brought it on 26th jan, just switched on and with out sim card kept. Started using last one week around 10 march 2021. First two days lot of signal issues, after that little bit okay. With in one week of use mobile not charging. I went to service center they said its water log. You have to pay 1500 for that. (I called the Coustomer care for almost two days no proper response after speaking for almost 2 hours a technical person said I have to pay for it, this is because of your fault and it has happened only because for my fault( there is moisture content in charging port, I also agree but in a air condition room also there will be moisture content, then its a cheap quality of product you are selling). If you are in my position will you except it. How you have used your mobile personally you will know it. I personally recommend don't go for Samsung products. After speaking with the Coustomer care they asking for the rating I gave 1 as there is no zero, but the person I keep on asking for good rating, I don't understand how are they working. I asked the samsung technical person to give a return statement that this issue is only because I have put the mobile in water but he refused, they also say the moister from your hand can damage, how good is your product, just think before selling. I have given my mobile in service center for changing the charging port on my expense as they are deny on warranty. And asked them to keep with them for 10 days for observation. If you buy Samsung remember your money is wasted. I try to add photos its taking lot of time Best go for other brands than Samsung Hi Samsung, Pls make good quality product don't cheat Coustomer”

Samsung 1 star review on 22nd March 2021

Helpful Report

Posted 3 years ago

“Garbage bought a Samsung Tv for Christmas at best buy. From the start, the picture would be off and you'd need to change the channel to get the picture right. Had the Tv for 2 years in our living room that we seldom used. The Tv wouldn't light up. The backlight went out. Don't waste your money. Also had a Samsung mobile phone that I made monthly installments to own, the week the phone was paid off an app crashed and they wanted me to send the phone to have it repaired. This meaning I'd be without a cell phone, so I bought a new LG phone. I will never buy any Samsung products ever again.”

Helpful Report

Posted 3 years ago

“We preordered a new Samsung NEO-QLED tv. It was shipped on March 12 and said expected delivery date was March 18th. On March 17th I contacted customer service because tracking showed no update from "shipped". I was told that the TV would be delivered on the 19th, I would receive a call to set up a delivery appointment. Being a day late was no big deal. On the 19th after receiving no call to set up appointment, I contacted Samsung(no easy chore). The tracking now showed no expected delivery date and they have no idea where the TV is located. Samsung uses AGS and I am not sure but I believe FedEx makes the delivery to the final destination. I was told to wait another week to see if they can locate the TV. After this issue I have looked into ASGS deliveries of Samsung products and there are many complaints. If you are dead set on buying a Samsung product, my advice is to buy it from a local dealer and make sure AGS is not involved in shipping or delivery.”

Helpful Report

Posted 3 years ago

“DO NOT BUY AN APPLIANCE FROM SAMSUNG!!!! I bought a dryer from Home Depot. I also purchased an extended warranty. It takes over 2 weeks to get one, that is after you pay for it of course - $1000.00. Then it fails to dry. So my husband opens a ticket, we jump through hoops upon hoops, they say that there is no repair person in our area and they will give us our money back. But they don't like the look of the receipt, the want the receipt to look a certain way. I personally don't control the universe so I have no way to get a receipt to look any other way than it does. Next they want the sticker on the back of the machine that has the id number on it - and it cannot be damaged in any way. So after spending 20 minutes taking off the sticker, I sent a picture of it and the "customer service SPECIALIST" said I was good, that everything was in order. The next day I went out of state to have surgery. 3 days later I was told that my refund was not going to be honored because I had given them a picture of the wrong sticker. Then they told me that my "ticket" would be suspended until I returned home - 15 days later - I asked to speak to a supervisor - which I had to wait 24 hours to talk to. After spending 20 minutes on the phone the supervisor "Penny" asked what Home Depot was going to do for me. Like it was Home Depot's problem. SERIOUSLY! Next she said that maybe she could have this matter reviewed by someone else to see what they could do. Did I want her to do that? I told her No, I wanted to wait and have this matter linger for another 3 months because I had thousands of dollars that I could just throw away and not use. Next I called Customer Services and asked to speak with a supervisor. Maria, who saidly could speak English about as good as I could speak Hieroglyphics - finally gave me to Cesar. He was talented enough to speak English well enough. He was the floor manager of the Customer Service Department. When I asked him if he had any idea what the rating was for Samsung's Customer Service he implied he had no idea. He suggest I wait to get my money back. See these thing just happen and well, nothing can be done about it. Apparently he has a money tree in his back yard and can just buy dryers left and right and deal with wet clothes for months. Please do yourself a favor - do not buy a Samsung.”

Helpful Report

Posted 3 years ago

“I purchased a S3 Samsung watch just over 2 years ago. It has had a very easy life on my arm! There was a problem with it so it was sent back to Samsung and a 'technician' said the main board is faulty and will cost nearly £140 pounds to repair...obviously more than it's worth! I would say that if the main board on a watch should be lasting a lot more than 2 years. If it doesnt then it is a fault of Samsung, as clearly it must be substandard. I now have a worthless watch after only 2 years. If they cannot last there is no point on buying one! Customer service initially did not even reply to me...never a good sign.”

Helpful Report

Posted 3 years ago

“I emailed them to get help with my kid's tablet that crapped out before the 1 year warranty was up, explaining that we couldn't charge it and the repair shop we took it to said it could not be repaired, I sent this info to customer care and they replied by asking me to try and charge it, and if it didn't charge it needed repair (which I told them in my first email!) obviously "Rodger" from customer service didn't even take the time to read my email and decided that jerking me around was good customer support, so we bought an iPad and will never buy another Samsung product again. p.s. Samsung, your products suck and so do you!!”

Helpful Report

Posted 3 years ago

“SAMSUNG FAILS TO HONOR TV WARRANTY - THEY ARE DISHONORABLE AND CAN'T BE TRUSTED!!! I purchased a brand new Samsung Curved TV on 24 March 2019, Model QA65Q8CAMWXXY, Serial no. 02WR3NJJ200002Z. On 10 May 2019, this TV was accepted into Samsung's Premium Service, which includes next day service under warranty. On 1st March 2021, the TV lost its picture and sound, so I called Samsung to arrange a repair under warranty. On 4 March 2021, after 2 hours of troubleshooting over the phone, Samsung accepted the repair request under this warranty and booked in the service. The next day, they suddenly asked me to take a photo of the back of the TV and send it to them, which I did. They then denied the warranty service, stating that this particular model does not quality for a warranty. I do not understand why, as Samsung had accepted my TV into their warranty premium programme on 10 May 2019 and never cancelled this warranty. Apparently the curved model had a lot of problems with the screen failing after 2 yrs and has been discontinued. The cost to replace the screen is $1,568!! No wonder they declined the warranty! Obviously a Samsung warranty guarantee is worthless. Bad service - never will I buy a Samsung product again.”

Helpful Report

Posted 3 years ago

“You should print all those 'I own your soul' conditions on the OUTSIDE of the box. Now I have to make an extra trip back to Costco to return the stupid thing.”

Helpful Report

Posted 3 years ago

“We bought washer dryer 3 mounts ago with one year warranty. Unfortunately our house caught fire and washer dryer was damaged. They didn’t accept repair it or change it but a small company likes iRobot help us and changed our vacuum cleaner also a big company likes LG helps us and changed our Tv but in both we didn’t have warranty. The sense of sympathy in other company like LG, iRobot and hb was incomparable with Samsung. Samsung should care about customers.”

Helpful Report

Posted 3 years ago

“Rating will go up once they add black full family emojis. That's very biased and an ill-gotten assumption.”

Helpful Report

Posted 3 years ago

“I was excited to have a Samsung TV hearing they were built. I had a TCL that I liked but it broke. I miss my TCL so much so much easier to use. The Samsung is a pain in the butt. The buttons are slow and it's hard to find anything. If you accidentally hit a button you have to go all the way through the process again. The free channels are just shows that okay over and over again. So I'd rather have a TCL that brakes then this. Sorry Samsung "keep it simple stupid"”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews