Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a soundbar through Samsung's online store. They gave me a long delivery date so I accepted as it was a present which fell on the same as the birthday. The item did not arrive on the day as promised so I bought another unit from JB Hifi and cancelled the online order. I was promised a refund within 5-10 days but nothing came through. I called to enquire and kept getting the run around. Its almost 2 months now and still no refund and still getting the run around. My advice is DO NOT buy from Samsung. They have customer support team who constantly lie and don't take accountability”

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Posted 2 years ago

“My appliances were supposed to be delivered on 5/21 between 8am and 8pm. They did not arrive. The third party carrier will answer no phone or chats. Called Samsung, they provided broken links to another division that deals with the product once its shipped. Again...nothing. No return calls, no accountability and seem very uninterested to find my 5K worth of appliances. I hope the product when and if it arrives is decent as their customer service merely reads scripts, constantly apologizes but does nothing to fix the issue.”

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Posted 2 years ago

“Samsung Dishwasher DW80R2031 sucks!!!!! This Brand New dishwasher started leaking in week 1, from the bottom corner of the door. The repair svc company was located 2 hrs away from the local store we purchased the dishwasher at. The initial svc repair was scheduled 8 days after our call. The repairman had a different svc appt time than we had been given, and he went to the wrong address. After he "fixed" the dishwasher....by taking out one of the 2 securing brackets - cause he said it was "too close to the side of the cabinet" - he reinstalled the one bracket in a diff location under our cabinet and left a portion of the bracket stilling out from under our cabinet. The dishwasher leaked again. We called for service....again, they changed the svc appt time to a time range later than we had been told. This time my husband saw the repairman "poking" the seal back into place. He left, we ran the dishwasher....it leaked. 3rd repair call.............person for the 3rd time, changed the svc time range to an hour later.....then texted to say he was running 1.5 hrs later than that. He showed up at our home at 8:40PM....after he had again went to the wrong address. He was in our kitchen until 11:35PM when we finally asked him to leave. He said he found nothing wrong with the dishwasher...yet the seal had again been "poked back in".... Samsung is going by the repairman's statement that the dishwasher is working......hummmmmmm This dishwasher is a lemon. The repairman are logging time and visits while not actually fixing this BRAND NEW and leaking dishwasher and while costing a paying customer days off work, not sticking to the scheduled appt time and simply wasting our time. Do NOT waste your money on a Samsung brand!!”

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Posted 2 years ago

“Very helpful and fast service”

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Posted 2 years ago

“Send my Samsung a51 phone back for repair as it was overheating and wouldn't come back on and they said my motherboard was bent and it wouldn't be covered by warranty funny that how I've never dropped it as u can tell that there's no scratches and it would cost me 234pound to repair which is more expensive so buy a brand new one I won't be buying one of samsung again shame really that u treat your loyal customers like that.”

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Posted 2 years ago

“3rd class and worst service”

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Posted 2 years ago

“I would give you 0 stars if I could. You forced an update onto my brand new phone and it hasn't worked properly since. I tried your chat feature and they asked for a credit card. I dm on Twitter and no answer. My phone is sluggish and half the apps don't work now. It's only a month old.I will never buy another Samsung product.”

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Posted 2 years ago

“I bought A53 5G and got call out hang problem. Send for servicing at Plaza Singapura Centre, first staff told me should use 4G as 5G is not stable in Singapore, was told I got so many phones with 4G and 5G and never got the issue. After accepted my phone the next day I was told phone is ready for collection. The second service staff told me the phone is ok after main board was replaced with a new one. After I back and found the problem remains and the parts kept the same IMEI number.”

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Posted 2 years ago

“2nd Feb, my partner and I purchased a tv from samsung. 2 months of backwards and forwards calls to find out where our product was without any successes. We filled for a refund on March 23rd. It's been 2 months now and no refund and they won't give us any information. That have literally taken monwy without any product and no refund. Its blantant Robbery. We have just started a case with consumer affairs as we are left with no option.”

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Posted 2 years ago

“The lady who helped me she was very helpful and well customer oriented person. She explained everything about the phone without any pressures. I will refer her to all my friends. I myself I will be back to all my Samsung needs.”

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Posted 2 years ago

“have never in my life dealt with such horrific customer Service. We bought a fridge that had issues with its ice maker from day 1. They sent a tech out who "fixed" it and now 3yrs later we're still stuck with an expensive fridge that still doesn't make ice and now drips water all over our floors. Huge slipping hazard but they're not willing to stand behind their product and fix it once again. Absolutely terrible product and customer service.”

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Posted 2 years ago

“Samsung use fedex for delivery which is one the worst company to deal with . After calling several time to samsung my phone still sits at fedex facility. Whenever i call samsung put me on hold and they come up with lie and keep telling me fedex will deliver my phone this evening or tomorrow by this time.both are liars.”

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Posted 2 years ago

“I myself vikas agrawal registered my service complain about my 845 litres refrigerator for cooling issues on Samsung customer care. They told me for engineer to visit on same day , but not it has been more then 72 hours and not a single person or engineer contacted me till now. It’s very hot now days and I am really concerned about it. Now you tell why should I buy any Samsung product in the future. Complain have been registered from my registered mobile number 9897623909.”

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Posted 2 years ago

“Short story long, bought a 15 meter one connect cable for the frame TV from Samsung online for $399 plus tax. Was doing a renovation and left the cable with the contractor. Sat on his desk for 2 to 3 weeks until the installation could begin to run a conduit behind the wall for the TV. Then discovered when the TV was delivered that the one connect cable was not compatible which was clearly not emphasized on their website. Apparently it was only compatible with 2018 frame TV models??? Called Samsung to return the cable but because it was more than 15 days they would have to forward it for review. Said they’d get back to me in 24 to 48 hours which they didn’t. I had a ticket number which I quoted to the person I called over a week later. He was clearly a moron as he claimed the ticket number was two digits short I’m transferred me to the parts department who didn’t understand why I was transferred to them??? Called back again spoke to a woman who took the ticket number and then basically said their home delivery team denied a refund. So now I’m stuck with this one connect cable and I’m out $450 including tax. Samsung can go screw themselves. I will never buy another Samsung product ever again. What do you expect when you’re talking to someone halfway around the world. She wouldn’t even admit what country I was calling as it wasn’t their policy to give out that information. Dealing with them over the phone was beyond frustrating. I only wish I could give them zero stars.”

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Posted 2 years ago

“Straight garbage company full of morons. Horrible customer support, horrible products, overall a trash experience. Do not recommend to anybody. Get an iphone or an LG OLED.”

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Posted 2 years ago

“Almost one month without a washing machine after repeated failed attempts at fixing faulty Samsung washing machine. The most appalling customer service. No help, no accountability admitted. Reading from a script - no help, no sincerity, no ‘going the extra mile’ for customers. Terrible quality product! Even technician failed to fix product twice. I will never buy from Samsung again. The washer ruined my floor so I’m about to claim for that also - doubt I’ll get anywhere. The warranty offer was attractive when we bought the washer but it turned out to be a fixed contract that meant we couldn’t have it replaced but had to have repeated (and failed) repairs.”

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Posted 2 years ago

“Samsung appliance suppliers gave me a long delivery date into June 2022. So, I ordered my refrigerator from Samsung. Samsung took my money for a refrigerator the day I ordered. Samsung gave me an estimated delivery date through XPOLogistics shipping of 3 days. After 3 days XPO email stated the refrigerator was within 10 miles of my home and have a delivery service deliver. Got an email from XPO and Samsung for the home delivery date. On delivery date Samsung/XPO stated the refrigerator was lost and stated that I had to reorder for June 15, 2022, for delivery. This was around the date Samsung suppliers stated for delivery. Samsung/XPO lied!!!!! The order was cancelled, and Samsung stated 24-72 hours for my refund. After 5 days Samsung was called and gave me more lies about not getting the refund. Samsung put me on hold for 1.5 hours to get more lies about them checking on the shipment for the refund that Samsung stated was lost. Now, Samsung wants another 10 days before my refund. With these business practices Samsung must go out of business for stealing and holding my money. Customer service could hardly speak English with horrible customer care. Customers must think about purchasing other vendor's products.”

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Posted 2 years ago

“The last person I spoke to on the samsung live chat before purchasing my item somehow would see my concerns or question and would respond something completely different. He did not even try to understand what I was trying to say and then referred me to the samsung team service center to see if they could help me. Initially i picked to have a call back and the machine mentioned that i would get a call 2 days later which i am trying to buy an appliance that could be delivered in 3 days (whether it's true or not I have no idea). I called back and stayed on the line and currently at over an hour wait. Also got on the service chat too and after 40 minutes the queue finally got to me and I got disconnected. Now again on the line so total duration for that is also an hour and counting. extremely frustrating as I have to pick up my son.”

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Posted 2 years ago

“Bought a Samsung Refrigerator and not even a year old. Waited a week for appointment and after tech came he couldn't repair it and requested another tech guy to come and he was ordering a part. Second tech repair person come and he claims he repaired my frig however after he left my freezer still not freezing. So 2 service reps and 3 weeks and still freezer not working. Samsung repair service is horible. My advice is don't but Samsung products if you don't have to.”

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Posted 2 years ago

“DO NOT BUY Samsung A22. I got one with a huge defect. Basically it cannot load the data of certain websites and apps and if has the worst camera ever! Such a pain in the ass when you need it to work. Talked to their team for three months. One department said I should send something called silent log to them for analysis. When I told them it didn't work to turn the silent log on, I was sent to another department, who told me only developers can turn on silent log. When I told them I needed to send the silent log to them for analysis, they again sent me to the first department, who told me again to SEND THE THE FUCKING SILENT LOG that I can't turn on. It goes in a circle. I give up. I'm going to purchase a new phone og ANOTHER brand.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews