Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will not give me my refund after cancelling an order for a washing machine which they provided an incorrect eta on”

Helpful Report

Posted 1 year ago

“We purchased a Samsung Refrigerator at Lowes for near $3000 5 months ago. After waiting for delivery one month, we noticed the freezer drawer was defective. Constantly falls off the track and we cannot get it back on or get it to move making the main compartment inaccessible. We tried to get service for the last four months and they kept scheduling service with a third party vendor to fix our icemaker, (not the problem but apparently most have that problem). We finally gave up for a few months. again, with calling Samsung and their nonexistent customer service, 3 attempts, on hold for 30 minutes, then disconnected, it has been a nightmare. When finally reaching them they are more concerned if the installation was faulty I would have to pay for a repair. It's clearly defective; and we paid the store extra for installation and delivery. The floor model had a cracked and broken freezer drawer also, but were told it was an overzealous customer that broke it trying to force it. Now I believe it was a poor design, lilely a defect. Plastic wheels and plastic track. Simply Junk. To add insult to injury, Samsung has the worst customer service EVER. Thank the good Lord we had time to cancel the Samsung Washer/dryer and micorwave. Nice looking but would never wish this bad customer service on anyone should they need to call. If you need a refrigerator, RUN from Samsung.”

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Posted 1 year ago

“I really wish I had read reviews before I spent $1200 on this piece of junk!”

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Posted 1 year ago

“We bought a Samsung fridge in November 2022 in a local shop to support local business (that's a different story). In January 2023 the fridge stopped working completely. I called Tech help and they watched remotely as I tried to fix problem, no luck. Tech came to house 10 days later (10 days with no fridge) and confirmed that fridge was faulty and could they give us a new one? Fantastic, no problem. We'd probably have to wait a week, no problem. A week went by, nothing and then we received a message saying they couldn't give us a new one, would we like our money back? OK no problem but when? (18 days with no fridge). As soon as they collect our fridge and it lands in the warehouse, we'd get our money back. We waited ANOTHER week for the fridge to be collected (25 days) then another 4 weeks (46 days) for them to confirm that it had arrived in the warehouse but that our money wouldn't be cleared for refund for ANOTHER 3 WEEKS. In the end, I was left with no fridge and no money for a total of 70 days. Now this sounds petty in the big picture but the money we spent on that original fridge was all our savings. They offered no apology, no logical reasons why a fridge would take 4 weeks to get from Alicante to Madrid. It was just shoddy, shabby service by a shoddy, shabby company and I will never ever buy Samsung again. They do not care about you, the consumer, they only care about the bottom line. We then ordered a new fridge from Amazon which arrived slightly damaged on the door. We were offered an IMMEDIATE refund on part of our payment. I know where I will be buying from in the future and I'm damn sure I won't be buying Samsung.”

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Posted 1 year ago

“3 February - Bought oven from Samsung (directly) and paid for it. 08 February - Oven delivered 10 February - Opened the oven package and found that the oven has a shattered glass door 10 February - contacted Samsung, explain the problem and sent all the possible pictures of the oven. Told Samsung that I do not want the money, but a replacement. 15 February - Samsung collected the broken oven from my house 17 February - Contacted Samsung, asking when I expected to get my oven, they apologized and said it will be escalated to management 2 March - sent an email to Samsung, asking where is my oven. Got a reply back, with an apology for the delay and that the case will be escalated to even higher management 7 March - got a call from Samsung when they asked what I want, I explain that I paid for the item and still waiting for it. They apologise and say that will deliver it ASAP 8 March - again got a call from Samsung and our conversation was exactly the same as on 7 March 20 March, still waiting for the oven... To sum up - it is already 47 days since I paid for the item and did not get it... Will address ACCC tomorrow. Enough!!!”

Helpful Report

Posted 1 year ago

“The product seems to be ok so far(I just installed it this week) but buyers beware(Caveat Emptor!). This is a horrible company to deal with. If you are planning to install it by yourself, Samsung does not like it or support it. While installing the OTR by myself, I came across a very minor technical issue. They gave me the worst response anyone could ever imagine when dealing with a company. I was on the phone with them for many hours. Some of their representatives are outright rude and speak with a threatening tone. A few could not even understand what I was asking about, they requested me to speak very slowly(BTW, I was not speaking at a fast pace at all). Their supervisors are not professional either, they hung up on me while I was speaking. There is no accountability at all in this organization. They do not respect your time or your money. Even after spending $550.00 for a microwave, they disrespected and dismissed me for not hiring their service for installation! I've never dealt with such a horrible company and employees in my entire life. They behave like they don't care at all. After a few days of back and forth with this horrible and stupid company, I ripped open my vent and figured out the issue by myself. It was a simple question and a simple answer but they refused to help me when I badly needed their help. BTW, Costco tried its best to help me. When they were hanging up on me for no reason, a Costco Concierge employee had to 3-way conference the call to stop them from doing so. If you are spending your hard-earned money on this company, good luck! Don't say that you've not been warned. Again "BUYERS BEWARE!" A huge red flag!”

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Posted 1 year ago

“I bought 2 Samsung Qled tv's. One solar remote did not work and would not charge even with a USB cord. After 3 hours on the phone with Samsung Customer Service, I was told 10-20 business days before the remote would be ready to ship. Then there would be a few days for the shipment to arrive. Ridiculous. So I returned the product to the store. It's like the customer is the problem not their company nor workmanship. I also bought all kitchen appliances and the microwave had hidden damage--per the manager who came out. Samsung void the warranty on the above the stove microwave and would not replace the wave guide that was damaged. I spent $5 replacing the part. Samsung's policy and customer service is the worst. I will not purchase anything from them again.”

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Posted 1 year ago

“My $2000 stove that I’ve only had for 3 years has a super rattlie fan and my fridge I bought the same time for over $3000 I’ve had to have ice maker replaced. Samsung appliances die as soon as the warranty expires 😡”

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Posted 1 year ago

“Disappointed in Samsung's Customer Support and lack of service received under a unit that is supposed to be under a 1-year warranty. I purchased an oven that is not properly functioning. The flames on the oven are blue and orange and it is giving off too much heat that is leaving black soot on the bottom of the pots and pans. The unit is under warranty still and Samsung sent a technician out that did absolutely nothing to try to determine where the issue was coming from. Instead the technician did a video call to Samsung and as a result I was told the unit would not be covered because of "physical damage". There is no damage to the unit but the technician referred to the black soot as physical damage. As investors of flip homes we have purchased several Samsung appliances and will not be using them in the future. This company does not honor their warranty.”

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Posted 1 year ago

“I ordered a Galaxy watch 5. It was on back order so I waited a couple weeks for it to ship. It finally ships but on the day it was supposed to arrive, it never did. I called FedEx and they said the package was empty. So I called Samsung and told them what FedEx said. Instead of offering to send me a new watch, they instead refunded me and told me to order the watch again. Ummm, what? This is not my fault what so ever and you're telling me I have to order a whole new watch instead of sending me a new one for the inconvenience?! I didn't want a refund, I wanted my watch! I've never had a bad customer experience with Samsung until now.”

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Posted 1 year ago

“Trained liars. This has happened twice in a year, but never again because I won't buy another Samsung product. I bought mobile phones last year and had several issues. I wanted to return the phones, but was talked into trying some support fixes. They worked temporarily, but would again start to act up and then my return period ended. Luckily, my local TMobile store representative was familiar with the phones issues and got it working. Now I pre-ordered the new S23 Ultra. When it arrived it wouldn't sync properly with the old phone, so I went to TMobile right away. They got it working, but it was never right. It would flash the screen while texting, drop calls and cannot keep a WiFi connection. Samsung agreed to take back the phone and return my old phone with a full refund, but my old phone didn't show up and I called Samsung again after 10 days. That's when they changed their story and said that my old phone wasn't returnable. I'm starting with a credit card dispute and will go to small claims court next. NO MORE SAMSUNG.”

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Posted 1 year ago

“I am going to the Better Business Bureau over my experience with Samsung and my new Samsung washing machine. In fact, I may even go to consumer advocate with the Attorney General’s office. What a horrible company. I bought a new washing machine and it stopped working almost immediately, and they would NOT replace the machine, but sent two different companies out to repair it. Now I am waiting on a new control board plus sensors plus other material that needs to be replaced on my brand new machine. I absolutely hate Samsung. I used to buy all kinds of Samsung products and I have been happy with most of them, but I will, never, ever buy Samsung again. I hate them.”

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Posted 1 year ago

“Samsung could care less about thier customers, how am I to be held accountable for something that wasn't in my possession? Per Samsung I damaged my dryer, from the inside ?really?my opinion. The last response I will receive per a person that claims no one is above her. Good afternoon Ms. Peoples We have reviewed your claim We understand that you’ve received an accommodation determination you may not agree with. As per our previous communication, unfortunately, due to the damage to the unit, your warranty is voided, no accommodation is available and this is our final position. As mentioned, we could not offer you the extended warranty; the best course of action would be to reach out to the retailer to see if they still have one available. Your account will be documented accordingly, and this will be our last communication in regards to this particular case. We appreciate your understanding. Milagros D | Extra Care Samsung Electronics America, Inc. 55 Challenger Road, Ridgefield Park, NJ 07660 (T) 888-480-5675 opt#1 allow prompt to request ext. 34141| (F) 973-529-0367| .”

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Posted 1 year ago

“Dont buy samsung galaxy flip 4.Screen went black after 2 months.Never dropped or misused.”

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Posted 1 year ago

“Samsung shipped a dryer with frame damage. The dryer has never worked and have had multiple departments, ticket numbers, and customer service stating they would do nothing. No resolution even when the contracted repairman from Samsung verified the issue of having a bent frame from shipping. We have a non-working dryer for 8 months that we have been fighting to get repair. Refusal to do so speaks to the lack of quality product and no customer service.”

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Posted 1 year ago

“I bought 2 mobile phone for my business ( £2400 ) and one of them came with a big scratch on the camera - Samsung S23+. It will take them now 10 days to have my return process then another 10 days to send a new device mobile phone. In total 20 days without a mobile phone. When you buy online you cannot return an item even in their official Samsung stores. Worst customer experience ever.”

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Posted 1 year ago

“It is coming from 12 days only for installation this is their service what a rubbish service of samsung service center i am not happy with the service at all my rating will be zero for Samsung am just being rotated sometimes to dealer sometimes to customer care sometimes to service center so far no solution has been found i have very bad samsung service totaly zero i feel like i bought something from a red shop not from samsung Are..”

Helpful Report

Posted 1 year ago

“I have the samsung z2 fold, this is meant to be their flagship mobile phone. Its the second fold I've hafd and the second time I've had to send it to get repaired. This time the screensaver started bubbling so you could see the screen. I spoke to their customer service and arranged for a collection. The samsung customer service logged on to my phone and saved my data. They had my phone for a week and said it was repaired and that they would let me know when it would be delivered. This never happened and I had to collect it from the other side of town. I did received a call from Samsung asking about my experience and as I hadn't got the phone back I couldn't comment. I now have the phone, and its been repaired but the screen protectors for the front and back of the phone are wrecked and hanging off. It's been a very unsatisfying experience for a second time. My phone is up for renewal soon, I think its time to change brand.”

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Posted 1 year ago

“Nowadays, the prime concern of most of the parents is why their children are always found indulged in their mobile screens all the time. Parents’ concern is quite obvious due to the changing behavior of the children and daily online scams, we see around. Now the problem is- “how to Spy Children WhatsApp Messages and cell phone activities secretly”. Parents actually want a magic wand that can help them track children's WhatsApp messages workout her knowing? Google search Hackmart support on your mobile device browser or PC to learn more about their spying features and to know that it is now possible to look into your kid’s cell phone from anywhere-anytime without touching it. Now, you might be thinking that how is it possible with monitoring software? SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 12th March 2023

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Posted 1 year ago

“be careful when you send your cell phone, they will say that you sent a different one, I don't know how the Samsung company allows this kind of theft by its employees”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews