Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently our dryer began to malfunction. It was stuck in a mode that would not allow operation. I was convinced that it was a malfunctioning controller assembly and was prepared to purchase a new one from a third party vendor. I called Samsung customer service and was put into a chat. The chat sessions are extremely busy so you will almost certainly have to wait a while but they will contact you when your turn comes and if you miss the chat you stay in the queue and they circle back to you. During this chat I was informed of a feature of my dryer that I was unaware of - it’s wise to read the users manual. There is a child safety feature that somehow got turned on but once disabled the dryer is working again. Seven years and this was the first and only problem ever. I definitely recommend Samsung products and the fact that they have a 24-hour chat session available demonstrates their commitment to customer satisfaction.”

Helpful Report

Posted 1 year ago

“Exceptional, took my phone back under warranty and repaired a fault with the Wifi and was back in under 2 weeks, nothing bad to say”

Helpful Report

Posted 1 year ago

“I have blatantly lied to by service reps and supervisors. Received conflicting answers and had orders cancelled without my knowledge. I paid extra money for commercial display TVs to use as menu boards and all I want is for them to work.”

Helpful Report

Posted 1 year ago

“Terrible service, our Samsung 50" lasted less than 2 years and now screen has stopped working and not fixable. Apparently it's a known issue with a lot of Samsung TVs. Won't be buying another Samsung again.”

Helpful Report

Posted 1 year ago

“My husband and I bought a new house in May of 2022 and bought the Samsung bundle which included a gas range stove, microwave, and the 3 door French door family hub refrigerator. I would love to say our experience with these products have been amazing as we were so excited to have smart appliances in our new home but unfortunately that could not be farther from the truth. We got about 6 months of peace before our 28 cu. Ft. 3-door French door refrigerator with family hub in stainless steel started its decent into chaos. The problems began with us getting the error code no: 41 constantly popping up on our touchscreen. We called the call center as it prompted and we were told to shut down/manually turn the fridge off and then on again. We tried this several times as instructed until one morning we woke up and found that same error message on the screen but this time the fridge had shut itself off (went into cooling off mode) and we lost some of the food in our freezer. We started calling customer care ever since and had 2-3 separate call outs to replace the mainframe of the fridge to try and “solve” the problem but each time that same error message would pop up in a day or so. Our most recent experience with this fridge from hell is when we came back from a 5 day vacation to find that the fridge had once again reset itself into cooling off mode and therefore every single item in the fridge and freezer had gone bad and had the entire house smelling of a dead body. We lost every food item in the fridge as well as the freezer which cost us hundreds to try and replace. The absolute last thing you want to do after a long trip is come home to a broken fridge filled with rancid food that now needs to be cleaned/replaced. Long story short our experience with both this item and customer care has been horrible to say the least. After speaking with customer care about our latest experience we were offered a $2100 refund (store credit only) with no mention of compensation on the food we have lost due to these ongoing issues and the reason we were given was because the product is now out of warranty so they cannot refund the price we originally paid ($2579) even though we reported these issues many times while we were in warranty and it was never fixed. We at least would like a store credit for the original price we paid so we can attempt to get a fridge of almost similar value even though I understand we will need to downgrade. Due to this nightmare experience that has been going on for more than 8 months I would hesitate before buying this product or anything directly from Samsung for that matter. I tried uploading pictures and videos of my experience multiple times but it will not let me post.”

Helpful Report

Posted 1 year ago

“Absolutely disgrace of a company. Our brand new fridge started to have tiny cracks that became actual cracks in the fridge on multiple shelves and in the freezer as well where the fridge is getting overheated. Reported it more than a year ago to no resolution. Samsung said it’s not a manufacturing default! There are other reviews with same issues! How is that not a manufacturing default?! Do not buy”

Samsung 1 star review on 17th September 2023

Helpful Report

Posted 1 year ago

“Purchased a new stainless Samsung dishwasher at the Home Depot. Lower area of the door has discoloration blemish. Called Samsung to advise of this factory defect and was ask to send photos. I sent the photos and was assured Samsung would remedy the factory flaw. A tech was sent to my home and claimed Samsung does not cover cosmetic damage. Additionally I was informed my manufacturer warranty’s was voided because of Samsungs negligence. I was told to contact Home Depot were this piece of garbage was purchased and Home Depot threw it right back to Samsung. So after paying over $1000.00 for this motorized garbage can that is 7 months old I am stuck with a marred finish and the other issue with this scrap can is it does not clean the dishes properly. Tread carefully when dealing with Samsung and the retailer that sells their products because there exist NO customer service.”

Helpful Report

Posted 1 year ago

“I bought samsung fridge which took ages to arrive and when finally arrived it has no legs and they promise to exchange it with new one but they took ages to follow up. When we follow up they said they will refund money. 😡😡😡😡 what a waste of time and money. Delivery service is even poor. They call you when they arrive at home. I think they should inform us at least 1 day prior before they come. People have job here. No one is staying at home whole day. What a hectic process. Never gonna purchase any products from samsung.”

Samsung 1 star review on 15th September 2023

Helpful Report

Posted 1 year ago

“Freezer and ice maker failed while under warranty. 5 weeks later it was repaired. Samsung promised to reimburse for spoiled food but in the end declined because it wasn’t the compressor that failed. Any excuse to not stand behind their products works for Samsung. Never again.”

Helpful Report

Posted 1 year ago

“Absolutely terrible customer service. DO NOT BUY A SAMSUNG PRODUCT! The Z flip Is a badly designed product that cannot take the wear and tear of being opened and closed and when you try and get it repaired under warranty, if you have the slightest scratch anywhere on your device they void your warranty and expect you to pay for the full repair! Criminal”

Helpful Report

Posted 1 year ago

“Samsung is the absolute WORST company I have EVER dealt with in my life! My 92 year old mothers refrigerator almost caught fire due to the motor of the ice maker burning thru the back wall of the freezer and omitting a chemical smell. We had to wait a week for a technician, when he got there he deemed the unit unrepairable and that Samsung would replace the frig. I then had to call Samsung and because the frig was out of warranty, ( it was 9 years old), they were willing to give us a 50% off coupon to use on another Samsung frig. First I never received the coupon, had to call, and call and call and call over and over, finally received the coupon, but needed a verification code which took another week or more and endless hours to receive, finally received the verification code and then the coupon would not work, then it worked but did not take the entire 50% off, to make a VERY long story short, it took me 5 weeks and about 40+ hours of communication with this horrible company. We should be reimbursed completely for the purchase or compensated tremendously for the traumatic experience this has been!!”

Helpful Report

Posted 1 year ago

“My husband and I have never been subjected to such poor service. We ordered 4 x curved Samsung screens from the online store a month ago. We selected a delivery date (prompted by the online platform I must add), waited on the day, and received nothing. We followed up with an agent who advised us that although they offer selection of a delivery date, it can actually be up to 30 business days for delivery and is courier dependant (still struggling with the logic of this but it is what it is). Back at work the next day, and we receive a notification that delivery attempt failed. We had no idea we were expecting the delivery. Delivery was rescheduled and we lined up for the next date a week later. No delivery happened. We received a mail to say that Samsung can’t service our order because there’s no stock and they are processing an urgent refund (strange courier had previously tried to deliver our screens, and on this occasion there were no screens - suggests Samsung resold our screens - ethics in question). We wait out the 7 business days, as per the mail and hear nothing further. We receive a mail to say our screens will be delivered (now we’re confused), no delivery takes place. We follow up with an agent who is just as confused as us however assures us we should ignore mails regarding delivery, the order has been cancelled and we can expect a refund within 30 business days (over a month for refund - not sure how this is reasonable, but hey, we don’t make the rules). We wait the 7 business days. We receive a mail that our order will be delivered (but we ignore it as instructed). No news on refund. We follow up with Samsung. We are told something went wrong, order was cancelled but no refund processed. Money in the ether (frustration levels rise). Even after providing the ticket numbers and asking that the phone calls (which you are constantly reminded are recorded) are reviewed to target the agent who confirmed refund was being processed, we are told Samsung is very very sorry. Process starts again. We now need to wait 7 business days for confirm of refund process, followed by refund in 30 business days. Samsung has sat with our money, and our 4 screens for over a month and clearly think this is okay. We think it’s more like theft. Stay away! I would give them zero stars if it was possible.”

Helpful Report

Posted 1 year ago

“Fridge freezer broken after 3 months. Bought from John Lewis with appalling back up help. Samsung customer service non existent and a two week wait for repair to be carried out. Will never buy Samsung again.”

Helpful Report

Posted 1 year ago

“Purchase new washers machine and in 10 months it's stop working making loud noise, then leaks. We call Samsung, first they offer repair company, who's never showed up. Than they offer E- coupon - also never been issued. After three months of waiting they telling me it's out of warranty they can't provide with any help any more! Minus - 10 stars! No more Samsung products in my house! Never trust Samsung!”

Helpful Report

Posted 1 year ago

“Samsung's customer service is horrible. I called to file a warranty claim with for my washing machine. The reps will only tell you someone will call you back, which does not occur. The reps appear to have no authority to do anything, or they are too lazy to help. Not sure which is the case, but either way Samsung's customer service line is mostly a huge waste of time.”

Helpful Report

Posted 1 year ago

“Samsung Galaxy tab purchased 11-22 won't charge. Did troubleshooting with Samsung agent, didn't work. Told go to repair shop. Called repair shop, no appointment necessary just show. Went. They don't do Samsung under warranty repair. Called Samsung, apologies they will talk to first agent and provide training. Just need to take to UPS with email and they will ship to Samsung. Went to UPS, they need it boxed or I purchase box. Call Samsung again. Told to go back to UPS, no box necessary they will pack. Went back, supervisor on phone and tell me I have to buy box. Apologies none of the prior agents said this is required. But every one said it wouldn't be required. Still have broken tablets. The tablet was usable November 2022 to July 2023. Gas and time lost. It's costing me a lot for an under warranty repair. Did ups take their contract knowing Samsung customers will HAVE TO make a purchase? I don't have a 10.5"X 10.5" X 2" box lying around.... I've loved and used Samsung for decades. I'm sad after this experience. And I'm still not done returning for repair yet.”

Helpful Report

Posted 1 year ago

“If your mobile phones have a year warranty and they stopped working you should replace them! Obviously anyone, buying any mobile, do it to use it. Doesn't buy it to to put in a freezer and freeze it. You are making a fortune with your business and should not cost much to fix a mobile within the year warranty. It is my second Samsung mobile that stop working because it doesn't charge it anymore. You can't blame me for that. There must be a fundamental problem with your technology !”

Helpful Report

Posted 1 year ago

“I've been trying to have my TV looked at for almost two weeks now, with Samsung fighting me every step. First they told me it was out of warranty and that took 3 conversations to fix (purchased November 2022, 1 year Samsung warranty AND I purchased an extended warranty from the place where I purchased it. Then trying to get a service appointment has been a huge headache. They want to schedule you a date, not a time, and sorry (not sorry) but I work full time and refuse to take time off for a TV to be looked at. I had an appointment today between 12 and 2 where I would go home for my lunch when the technician was at my house, but the technician NEVER showed nor are they answering my texts which is infuriating. I'm so tired of fighting with Samsung on this. I have had this TV for less than a year and my LG TVs are several years old and still work. Do NOT buy a Samsung TV. I will write this review everywhere.”

Helpful Report

Posted 1 year ago

“A TV I purchased a year ago stopped working. When I called Samsung Care after drilling me over the phone they connected me a local Technician. They picked my TV up & kept 3 weeks . Brought it back scratched up and a strange black spot on the screen. Don't buy anything from Samsung”

Helpful Report

Posted 1 year ago

“Fake promises... Don't buy samsung... Big no for samsung”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews