Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been waiting for a refund for 2 months. I call up twice a week and get told the same thing that someone will call me back in 48 hours to resolve the case. 2 months later nothing even though my refund was approved. Each time I get told that the case needs to be escalated again and again and again. I said what happens if i don't get a call back. They say don't worry sir. You willl for sure and true to form - no call back. The last time I got it escalated, I said what happens if i don't get a call back. She just said well you just have to escalate again as there's nothing they can do. This is nuts”

Helpful Report

Posted 2 years ago

“Extremely robotic customer service and this was my last effort today and I did not want to trouble shoot or get sent to another repair center for a horrible product, I am beyond unhappy with this cell phone and told by executive care that there is nothing samsung can do because I am out of warranty, even though the issue was happening within warranty and they were never able to fix, this is samsung policy. summary; we pay thousand +++ for a phone that didn't work and now out of warranty still doesn't work!!!!! Newest playstation started over heating=they obviously couldn't fix it and now out of warranty so left for us to fix, cell phone camera NEVER worked=they couldn't fix it so left paying to fix and fix and fix then network connection problems and samasung support could not fix and wanted me to take to a repair center AGAIN to pay for it AGAIN to be fixed in addition to the overage charges on our service provider plan!?!? Maybe samsung should focus on one product line and make it dependable instead of so many that they obviously are failing at; cell phones, tv's, gaming devices, fridges, washers, dryers, and and and and!!!!!!!!! The staff answering our emails, calls, online chats, are doing what samsung corp dictates them to do so no issues with them but have to say robotic customer service not human customer care on any level of support with samsung reps. I understand things happen with electronics but companies need to remember that it's us customers that pay their shareholders!”

Helpful Report

Posted 2 years ago

“A 13 month refrigerator needed to have its control and inverter board replaced. Its a horrible productBB”

Helpful Report

Posted 2 years ago

“We bought a French door fridge from Home depot in 2018 and it started breaking down after a year. The ice maker malfunction warmed up the fridge and everything went bad in few days inside the fridge . They sent their techs three times with parts but they could not fix it. They left us with a broken fridge and a promise to refund some money to buy another fridge but they played us for a month with fake ticket numbers and polite agents in Domenic Republican . They finally denied our refund! If you have a family , run away from Samsung kitchen appliances. They know well about their faulty products but hide the info from consumers on their own web site.”

Helpful Report

Posted 2 years ago

“By all the other reviews it seems that you do care about what we say . ALL YOU CARE ABOUT IS YOUR BOTTOM LINE $$$$$$$$ So please beware of what you get!!! by the way stay with what you are good at phones and tv's”

Helpful Report

Posted 2 years ago

“The worst customer service I've ever encountered in my entire life, the worst service that provides a refund”

Helpful Report

Posted 2 years ago

“I bought all my home appliances from Samsung along with extended warranty, but my god the problems I am facing when one of them goes bad. My Dryer went bad less than a year after it was purchased, called samsung created a ticket, some local guy came for repair said he has to order parts, and then nothing. I have called samsung and the respective service at least 10 times and my dryer is still not working after more than a month. My DW stopped working, call Samsung again, service lady wanted to debug the problem and refused to setup a appointment, after 3 sessions of debugging appointment was setup, keep in mind I had to send my reciept, my extended warranty information and all. Then after 2 weeks somebody calls and says they will charge me 100$ since my warranty is over, I told them that I have extended warranty and service center I should work with the ticket creator who did not add that info. Called Samsung service center at least 15 times and nothing. Interestingly Samsung called about my dryer saying they will replace it and again asked me for my receipt, and since email center is closed I have wait till they wake up and after I get a confirmation/notification I have to call and talk again. OMG.how can a company of Samsung's size be like so bad. I have bought appliances from sears,Best buy in the past and it was so so SO much easier. One call and done, this one no update even after 10+ calls on each and nothing. I am frustrated and fed up and am dreading what the future holds for the rest of my appliances. I also had a hard time even when they were delivering the appliances the guy refused to get my appliances in but that is another story”

Helpful Report

Posted 2 years ago

“Disgraceful company! Bought a new Samsung 75 inch QLED TV for $1200 and it lasted 5 months. TV screen formed an internal crack, at the bottom of the screen, there was no impact to the screen and nor did anyone touch it. Apparently it's thermal damage related but Samsung refuse to do a technical assessment and refuse to implement their warranty. $1200 down the toilet. My new household is full of Samsung appliance and I guess all their warranties mean absolutely nothing like the 10yr fridge warranty. Samsung, shame on you! You lost a passionate Samsung customer and I see from all these reviews you upholding your unethical practices.”

Helpful Report

Posted 2 years ago

“pathetic company with no service at all. we are facing a problem in refrigerator since 3 months , neither the service centre responds nor they want to clear that we are keeing a dustbin instead of fridge which we should throw asap. never recommend anyone to purchase anything of this brand. pathetic products with pathetic service.”

Helpful Report

Posted 2 years ago

“horrible customer service. Had dead pixels in the screen and rep told me to tip my screen down to get serial number. Tipping it down destroyed the screen.”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. Dealing with Samsung.com home appliances was the absolute worst experience i ever had. I ordered a refrigerator, washer and dryer on 4/11/22 and was told they would be available for delivery in early May. I didn't need them until I moved which was on 6/11/22 so I scheduled to have them delivered that day. Every week for 2 months I received a confirmation email from them letting me know the items are scheduled for on time delivery even through receiving an email the day before the delivery date. I waited in my house for 5+ hours before I started calling Samsung to see if they could give me a 2 hour window of when they would arrive. It took over 1.5 hrs to get someone on a call with me to tell me my appliances were not shipped and that they would let me know in the next week or two when I will be receiving them. I explained I have 2 young children and I must have a refrigerator and washer and dryer. I asked if they could loan me any until mine were ready and was turned down, I asked if i could exchange for appliances they did have available and was also told no. The washer and dryer were available but because i ordered them in one order, they weren't able to send me them separately. If i cancelled the order and placed a new order to get the washer and dryer, the price would go up because i didn't have it bundled with the refrigerator. The 2 options I was given were to wait and see when they will be able to deliver and they didn't know when that would be or cancel the order. I asked to speak with a manager and was told I am unable to speak with one nor would they provide the name of a manager. Again this had to be the worst experience I have ever dealt with and so disappointing to know Samsung would treat customers like this. I ended up cancelling the order (have to wait 10 business days to see the money refunded to my credit card), went to Best Buy and bought a different brand, but of course I have to now wait 10 more days to receive it because I just placed the order so now I am going without these items which is not easy having 2 small children. My whole point of ordering 2 months in advance was to assure that i would have these items on time for my move. No one even bothered to let me know they wouldn't be showing up to deliver. Shame on you, Samsung”

Helpful Report

Posted 2 years ago

“Bought a double door refrigerator from Samsung.The compressor broke down within a span of two years. Pathetic service from the service centre here in Hyderabad...They had mentioned 10 years warranty on the compressor but the service centre has slapped an amount of 5000/- on it... will never recommend Samsung products to anyone..”

Helpful Report

Posted 2 years ago

“Ok. I purchased 5 Samsung appliances. First the dishwasher broke, no service to repair. Replaced with kitchens aid. Refrigerator ice maker froze up, no service available. Today th Samsung dual gas oven the control panel stopped working. I would strongly urge you to not purchase Samsung (samsuck) products. Service providers do not want to work on their products. The washer shakes so bad in the spin cycle you wonder if it will go out the door. Very dissatisfied.”

Helpful Report

Posted 2 years ago

“Samsung refund process is the worst that I have ever experience. Within a year of purchasing a brand new refrigerator the icemaker broke. They told us they would have to come out at least 4 times to fix it before we got a refund. When we tried to get a refund they told us because we waited to long they could only refund a small percentage. This was after they told us they would refund up to 90% of the cost on the 4th visit. Since then it has been back and forth trying to get paperwork done. We have spent almost 8 hrs on phone calls. I am convinced that they make it so hard that you will give up. WE WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. WORST EXPERIENCE.”

Helpful Report

Posted 2 years ago

“EVERYTHING This company produces is JUNK "except their phones" Their call centers are full of EXTREMELY incompetent people that are so dumb it is a reminder the incoming generations really are getting dumber.”

Helpful Report

Posted 2 years ago

“he reference number is 2448526 I have been trying since Tuesday 7th June to get a phone unlocked I have sent in the trade in and paid £200 and still the phone is locked I keep getting told to contact various other places Or email and call different numbers Everyone I speak to says the same thing we have logged this and please wait 24 - 48 hours No one is calling me or getting in touch This customer service is beyond disgusting I have paid £600 for the phone sent in a trade in handset and paid £200 And the handset is still locked!!!!!”

Helpful Report

Posted 2 years ago

“I wrote a review on Samsung.com but it wasn't posted because they refuse to let you post about customer service. Here's the review that was refused: Terrible Customer Service do not order from Samsung!!!! not only did the delivery crew show up late, but they did not install the machine even though i paid for install. They dumped the machine on top of the washer and left. once we realized they disappeared I called the 800 number and was told "you have to schedule your install separately. Someone will call you in 2-3 days." seriously?!?! What a scam. No one from Samsung will make things right and i'm stuck having to call a plumber and pay for a second "install". RUN don"t walk away from Samsung!!!!! never again !!!!! They have lost a customer for life.”

Helpful Report

Posted 2 years ago

“Broken promises, reps end chat and calls, worst returns and refunds, not understanding what I say. Literally the worst experience ever. Multiple times!”

Helpful Report

Posted 2 years ago

“Seems like the same problem for everyone, Bad tv out of the box. So you have to have 2 repair attempts before samsung will do anything. I had 1 very un proffessional visit where they replaced the main board and then left even though it was not fixed and said I was complaining. I then had 2 more appoinments made and they were both canceled by samsung yet no one told me so I stayed home took off work now they want me to take off a 4th time to have a tech come out!! Whos paying me for this time? not samsung my tv is now worth more than what I paid. Yet they still dont care just about there protocal, not me taking off and losing money just to sit. How long should I have to deal with this? How much more of my time and money do I have to pay? Samsung lost a good customer. We have nothing but samsung and this is the worst experience Ive ever had from a company. Bad business all the way. The funny thing is they will sit there and reiterate that your not paying for the repair....so our time isnt worth it then. Thanks for nothing Samsung.”

Helpful Report

Posted 2 years ago

“Waited 12 days in a new order of refrigerator and when came in, it was a damaged one; the only solution from the Sansumg help agent was a replacement which needed to wait another 12 days.... the help agent Lewis C. was rude and disrespectful. Extremely bad quality control ( the damaged refrigerator was coming straight from the warehouse), and the delivery team XPO was unprofessional either. Avoid placing order in this place -- go to bestbuy/home depot.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews