Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woerst company ever whent to buy new tablet and trade old one in when it came time to check out they changed the trade in price and refused to honor the price they had spent almost 3 hour on phone being hung up on and transferd all over the place and no one would help”

Helpful Report

Posted 1 year ago

“Have 5 yr parts warranty. Part ruster after 3+yrs. Sent pics, serial, purchase info. 3ctickets cancelled as out of warranty. Escaped to parts president to try to approve replacing faulty part..”

Helpful Report

Posted 1 year ago

“I purchased my galaxy s21 fe 5g from Xfinity Aug 26, 2023. Having issues that has not been able to resolve. Xfinity had their tech work on it and then told me to contact Samsung since I have a 1 year warranty. Your company had me take it to Asurion tech repair, which was 45 min drive and 4 hours wait while they ran a diagnostic process. They told me I needed a replacement since it could not be repaired. I called Samsung back and they told me the repair company was not a Samsung specialist and I needed to send it to them for 5 to 7 days. I explained that I did not have a landlines and needed a replacement before I send mine. I am a senior and cannot live without a phone. They were nasty and insisted that I had no other choice. Told me to take problem back to xfinity since I purchased it from them. I guess your warranty means nothing. Xfinity told me to call my extended warranty company, by since the phone is not a year old they could not help me. So I have a broken phone that I am still paying for. Cannot believe your company handles issues like this. Been using Galaxy mobile phones for years, I would expect better service from Samsung. And not only my time, but my gas money driving to repair store for nothing.”

Helpful Report

Posted 1 year ago

“Absolutely one of the top worst companies if you need support and a repair. I have been on the phone with them 5 times and spent a total of 4 hours to get service on a Frame 75" television that worked for less than 3 weeks. A $3000 TV that will not power on after less than three weeks. Mind you, this is mounted in my 87 year old mothers house and we were told they would not service it unless it was taken down. How do they expect her to take it down when she pad 120 to have it installed? Come to think of it, this is the worst service I have ever experienced. I suggest you look for another brand that supports the customer if needed. If you bought a Samsung product I surely hope you don't need any customer support.”

Helpful Report

Posted 1 year ago

“Samsung told me 5 years was beyond the expected lifespan of a $1200 gas range. Over those 5 years I spent $500 in maintenance repairs. Don’t buy one. They honestly told me to “buy a new range as we have stopped manufacturing the part you need”. Run, don’t walk to another brand.”

Helpful Report

Posted 1 year ago

“Shopping with Samsung has been one of the worst experiences ever. I had to buy two TVs in order to get a price adjustment I received the return label and returned it to the Samsung warehouse. it turns out that Fed Ex was supposed to pick up the TV and they were supposed to take it to the Samsung warehouse. Now Samsung is asking me to go back to the Samsung warehouse pick up my TV. Take it to the FedEx, so Fed Ex can take it back to Samsung. Martin”

Helpful Report

Posted 1 year ago

“Worst appliances ever! Dishwasher less than 1 yr. needed circuit board replaced. Convection oven fan replaced after 2 yrs. Refrigerator (French Door) CONSTANT issue of back panel freezing up and leakage on the floor. Ice maker an issue since it was purchased. Would not recommend Samsung appliances to anyone! Nothing but issues since purchased!”

Helpful Report

Posted 1 year ago

“Most deplorable customer service he will ever deal with. And I am usually really nice. I have talked to them over 15 times for a refund or an exchange and neither has happened. They just want you to give up. I have. They told me I was absolutely eligible for both a refund and an exchange and they never followed through and they will not call you back and the more you call them the more they will tell you that you were calling the wrong department and keep transferring you and you end up in that vicious cycle.”

Helpful Report

Posted 1 year ago

“Terrible customer service, bought a vacuum cleaner ( jet pet , cordless) after 4 and half months it fell apart, warranty department and customer services didn't want to know, avoid this company, that's why Apple, Dyson etc are on another level to these charlatans!”

Helpful Report

Posted 1 year ago

“Reference/ticket number 4172103141 I purchased a gas cooktop from Samsung via a retailer in Ottawa Canada on November 15th, 2022, The appliance is under Samsung warranty until November 15, 2023. The appliance has not been working for the past week (July 2023) and I contacted Samsung on this matter on Monday, July 24th. The Samsung representative on the phone asked my husband who is 86 years old to troubleshoot the appliance with needles and pins and even asked him to go down on his knees to locate the serial number of the appliance. As we are both seniors we were unable to do as requested. The representative seemed annoyed and asked us to contact the retailer from whom we bought the appliance -to have them contact Samsung Canada for further discussions on the matter. After several phone calls and discussions plus a visit to the retailer and extended discussions with Samsung- Samsung finally agreed to send an Appliance Repair Service company to our home to inspect the appliance. The inspection took place on July 27th. I am now informed that the appliance needs several parts to be replaced as they are broken causing the appliance to malfunction. I am concerned about safety issues and do not want to accept an already compromised and repaired appliance when in essence at the time of purchase I thought I was buying and paying for a brand-new appliance with no defects in the first place. I feel cheated by Samsung for selling me an inferior product in my opinion and under the circumstances, I am requesting a full refund Furthermore, I have no confidence in Samsung appliances and do not trust the quality of their products any longer. I am also appalled by their lack of respect for seniors and proper support services to back up their products in Canada. I am at this point convinced that I will never again purchase anything Samsung related. I sincerely hope that my request for a full refund will be honored by SAMSUNG.”

Helpful Report

Posted 1 year ago

“Very best & good faculty staff....”

Helpful Report

Posted 1 year ago

“Customer service is bad. I was texting with a bot for over 90 minutes about an issue with my Samsung QLED 8 which had started to malfunction (picture faded, black screen). The issue never got resolved. I wanted a live person but that wasn't permitted. I will think twice about buying Samsung again!”

Helpful Report

Posted 1 year ago

“Since purchasing the refrigerator model no- SAMSUNG REF RS72R5011SL ; purchase date- 12/04/2022 , I have encountered multiple problems related to its cooling system. Despite registering numerous complaints with your customer support team and allowing for a previous compressor replacement, the issues persist. The refrigerator is still not cooling properly, which is causing great inconvenience to my household. I would like to provide a detailed account of the problems I have encountered: Cooling Inefficiency: Despite the compressor replacement, the refrigerator continues to exhibit inadequate cooling. The internal temperature remains inconsistent, leading to food spoilage and the formation of ice in the freezer compartment. Unreliable Service: Despite promptly reporting these issues to your customer service department, I have been met with unsatisfactory responses and delays in service visits. The technicians sent to address the problems have been unable to resolve the root cause effectively, leading to recurring breakdowns. I understand that products may encounter issues occasionally, but the prolonged and persistent problems with this refrigerator have caused immense frustration and disappointment. As a loyal customer of Samsung products for several years, I expected a durable and reliable appliance, but the current situation has severely undermined my trust in the brand. The series of events that have transpired over the past few weeks have left me highly dissatisfied with the level of service and product quality provided by Samsung. I expected much more from a reputable company like Samsung, but the reality has been quite the opposite. I must highlight that your customer service technicians have been attentive and courteous during their visits. However, the repeated need for compressor replacements and the lack of a permanent solution have raised serious concerns about the reliability of your products.”

Helpful Report

Posted 1 year ago

“My Husband And I purchased the Samsung Black Brush Washer and Dryer set and the dryer came damaged! I have called these idiots several times and I said just give a refund. Buy from Lowes or Home Depot”

Helpful Report

Posted 1 year ago

“SO DISAPPOINTED WITH SAMSUNG CUSTOMER CARE SERVICES...They make fool of there customers when they need buyers they will do anything once customer is in trouble they will start making more money out of them..My experience with them is the worst..we had issue with our washing machine they sent a so called technician who said we need gearbox took 415Rs just for this..they said they will send someone who will take washing machine to the service centre..we agreed but no followup done by them nobody came for weeks...Once they came picked up the machine they said you will get it in 2 days ..again no-one delivered and nobody called us about not getting delivered..called them then they said you will get it next week we said OK.. then they called and said our drum is broken which was by the way totally fine even if it was broken why didn't there so called technician told us..they are just making money by doing this..so please don't buy things from Samsung they are pathetic and greedy..”

Helpful Report

Posted 1 year ago

“Took 10 calls to get a friggen replacement, and they wont even take the broken one i need to pay to get rid of it. Never buying samsung again”

Helpful Report

Posted 1 year ago

“Bought a Galaxy A54 which stopped working after 3 months. Needed to have motherboard replaced. Was told by Samsung that it would take 3-5 days which ended up being 2 weeks with absolutely no communication or updates provided. I then received the phone back with further issues that have not been rectified. Samsung refuse to replace the device or provide a return authorisation for the retailer. Samsung customer service was abysmal. Nothing but insincere apologies and empty promises. Constantly fobbed off being told that a "case manager" would make contact which never happened. I still don't have a device that works as intended and Samsung refuses to remedy the problem.”

Helpful Report

Posted 1 year ago

“I've come to realize that so many companies with digitial services, etc., have created a consummer nightmare as well as a service nightmare for themselves . . . all in the name of growth, greed, and desire. I was giving Samsung a chance, having purchased an A 42 Galaxy model phone. After 2 hours on line TRYING to create an account and TRYING to get some form of assistance, as well as buying into their garbage "recycle", I decided it was not worth the headache and toil. So, now I will NOT purchase another Samsung product. This morning, I found a Samsung microwave sorely needed for the kitchen. I dropped the offer like a hot potatoe. WHY? Why bother purchasing more nightmare based recycle garbage. I'd encourage anyone NOT to waste your time, don't even bother the company - - - they are to big to care and to big to even worry. Awful. Awful. Run for your life.”

Helpful Report

Posted 1 year ago

“If I could give zero stars, I would. The customer service in the stores and on the phone are extremely rude and totally unhelpful!! My phone is 6 months old and it overheats to the point that I cannot hold it to my ear. I have had it in for service 3 times and each time I am without a phone for a week. Now, they want to give me pointers on how to use a phone because they don't know how to fix it..... Unbelievable!!!!!! DIsgusting!!!!!”

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Posted 1 year ago

“They are involved in what name I can't write here because they want USA down”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews