Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,098 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,098 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst company in my life When I moved the house I contacted with scotch power and they didn’t send any bills, I contacted again few times, but no bills after 11 months I contacted again Then I received bill for all year £1200, I agreed to pay payment plans by direct debit, They put this case in credit agency, Charged extra money and blaming me ,”

Helpful Report

Posted 3 months ago

“Bullying elderly people into a contract and lying about unit prices and slandering other companies”

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Posted 3 months ago

“I had a minor problem called up to try get it sorted had my direct debit cancelled and now all my prices have gone up and going up again soon, so i rang up for help for a minor problem and now have a much bigger problem and still not resolved, the guy was a sales guy trying sell me a new contract when i was wondering what happend to my current contract, absolute joke!!!! Robbing scum”

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Posted 3 months ago

“Scottish Power are the most ignorant deluded company I have had to deal with. Were charging me 26K for 2.5 years worth of electricity and I eventually got it down to just over £2K. Constantly got ignored, cut me off multiple telephone calls, messed up to attend my property 3 times to install a new meter. The customer service is pathetic, I was writing emails, letters, multiple telephone calls to sort my incorrect bill out and they just were oblivious to the stress they were causing me. Never ever again do I want to deal with this company. So everyone who is reading this review please take my advice, I have been there and got he T-shirt, DO NOT USE”

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Posted 3 months ago

“DO NOT USE FOR SOLAR PANELS - THE TEAM THAT SETUP THE AGREEMENT DONT HAVE A PHONE NUMBER SO CANT SORT ISSUES. i HAVE HAD AN ISSUE AND STILL EXPORTING ELECTIC AND NOT BEING PAID AFTER 7 MONTHS PUT FORWARD FORWARD A COMPLAINT AND ARANGED 4 CALL BACKS AND NOT HAD A CALL BACK. COMPLAINT HANDLER JAMES IS USELESS- IF YOU READTHIS SCOTTISH POWER FEEL FREE TO GET IN TOUCH”

Helpful Report

Posted 3 months ago

“The company is awful, very bad customer service and although they owe you money they mess you around. Somehow we over paid £500 for a service and before we gave them metre readings they were sending debt letters without a bill it’s all very unorganised and messed up they treat their customers so poorly. We have one account with them in credit how can we have more than one account on a studio flat. Also they are sending debt collector texts however never sent a bill or letter so how can you pay something you know nothing about disgraceful I’ve wasted so much time and effort trying to sort this all out. I feel for people as this is enough to send anyone crazy it’s sad they can treat well paying customers this way and make them feel like criminals.”

Helpful Report

Posted 3 months ago

“Completely incompetent organisation. Dealing with a bereavement, they managed to mis account a £400 credit balance to a debit figure, and I am now 3 months into trying to rectify. Complaints raised each time a monthly bill comes on - stupidly lengthy process to talk to an agent - promises to callback to discuss complaint not fulfilled. Absolutely disgusted with this company.”

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Posted 3 months ago

“Absolutely disgusting unsympathetic company Scottish Power. Contacted them to report my mother had passed away, the bereavement team were brilliant or so I thought, I gave them all the meter readings and they told me the account had been closed and a cheque would be issued. When I rang to see if there was any progress they told the account was still live and another bill would be generated so I would have to pay this also. Then they told me they can't close the account without a date certificate (which I had but not asked for it before) the operator was extremely arrogant and nasty. This is not something you need at that time when you have lost a loved one and this is supposed to be the bereavement team. Absolutely disgusting service”

Helpful Report

Posted 4 months ago

“I was pulled aside by an agent for Scottish power while on a walk in my town. I signed up to a tarif but was told I had a cooling off period. Well within five days I cancelled because their tarif is not the cheapest on the market. I called 3 times to make sure I cancelled, received a confirmation of my cancellation twice. Last night, a direct debit came out of my account to Scottish Power for gas. Our entire flat building does not have gas supply so it's pure theft. After complaining they say I'll get refunded but the point is that they are basically borrowing my money without my consent which is theft. Not to mention wasting my time. Do not bother with this company.”

Helpful Report

Posted 4 months ago

“Shocking lack of knowledge about which department to speak to about air source heat pump service plan. Called seven different departments! Please get your act together because I’m not comfortable giving you money if this is the level of communication you offer.”

Helpful Report

Posted 4 months ago

“The worst energy company. I have been a customer for 4 years. The customer service is absolutely appalling there is no structure in place of how to deal with customer problems with this new profound smart meter they encourage you to get . 6 times I called and go different answers on how to fix the meters not linking up to my gas and electric smart meter I still was non the wiser and basicly got told there could be a fault but can’t get a new one because they don’t have enough supply: I then find out I am in credit so I wanted to receive this back over £180 this goes on for 6 weeks me ringing back to see if this has been generated which it still hadn’t. On the 4 week the women said she had processed this and to ring back in two weeks to make sure it’s all gone though. I left Scottish power 3 days ago and ring back up to chase the refund they are now telling me I have to wait for the final bill which I can already see on my account for them to then do another investigation for me to receive my money back. Two months for it still not to be solved and you wone to why people leave! My new provider has beat my gas price per day by .10p less!”

Helpful Report

Posted 4 months ago

“Should be minus 5 Stars rating. Four years on from being forced to have smart meters they still do not work despite numerous calls visits,would not refund £1200 of my over payments for 12 months, To many issues to list, it just goes from very bad to absolutly unbelievable Worst non existent customer service ever experienced in my 70 years on this earth”

Helpful Report

Posted 4 months ago

“1 star is only because I can’t give zero. Terrible customer service it drowsing matter which incompetent member of staff you speak to they won’t do what they say or ring you back. In fact one team member said SP management had cut down the amount of outgoing calls they can make! The icing on the cake was I asked to make a complaint and the call was terminated.”

Helpful Report

Posted 4 months ago

“Absolutely awful experience with this company. Over charged until I'd run up £1000 in credit without offering a refund. I have since cancelled and the final bill was settled from my positive balance and a refund issued to my account. This was after hours of wrangling with their useless chatbot and non existant customer services. I have now recieved 3 bills on the same day for my final day's use totalling over £700 and they say I now owe £330 to them (this doesn't even add up at all). Again I'm wasting my time with their useless chatbot and cannot get any sort of customer service but I'm advised not to cancel my direct debit for £330 or face further charges. I'm disgusted by how their systems are so poor that this problem cannot be sorted without a major stress. Avoid this company at all costs.. I've moved to Octopus and so far they seem great and easy to use. I cannot convey strongly enough how poor my experience with Scottish Power has been. Update.. having a response for customer service on twitter they have ignored my request for them to explain why the 3 bills have appeared and still say I owe them £330..again a zero for customer services”

Helpful Report

Posted 5 months ago

“One agent had no idea how to deal with my problem and refused to transfer to me to another agent.”

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Posted 5 months ago

“Worst company”

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Posted 5 months ago

“Worst customer service, they don't understand”

Helpful Report

Posted 5 months ago

“Spoke to Lee at customer service about fault on smart meter. He was very helpful and sorted problem. Impressed with level of service he provided.”

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Posted 5 months ago

“Smart meter bullying. Rude and condescending rep on the phone. Nothing good to say about this company.”

Helpful Report

Posted 5 months ago

“worst company cheatters, could anyone tell where are they wales and england address i need take to the court this doggy company anyone knew their england or wales address please reply thank you”

Helpful Report

Posted 5 months ago

Scottish Power is rated 1.1 based on 1,098 reviews