Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,110 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,110 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly the worst run company on the face of the earth. How is this place still operating? Random charges on bills, bills changing all the time even after they tell me what is owed, they just make it up as the go along. Constant harrassing phone calls 5 times a week until I threatened legal action. Avoid at all costs if you value your money and mental health.”

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Posted 3 months ago

“Stay away from this company . They over charge and its hard to get your credit back .”

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Posted 3 months ago

“Awful/worse customer service ever!!! Avoid at all costs. They don’t care about their customers.”

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Posted 3 months ago

“All I can say is the whole customer care team from new build, to the incompetent collection team cannot resolve a simple issue as correcting the starting meter reading despite providing the correct details. First I was told that I cannot set up an account to pay bills until the developer has done the handover which can take months. waited for a few weeks and called again only to be told that I could set up an account to pay bills even though the builder had not completed the handover. Then Issues with my login to view the bill for days despite on the phone to sort this. Eventually, gained access to my account only to find that the meter readings were recorded wrong and the wrong bill was issued. Multiple calls to correct this and although was assured that this would be corrected in a day or two, I got threatening emails from Scottish Power that I had not paid my bill and would report to credit agencies. Today I called again to rectify the bill and spoke to Sindi in the collections team for 1 hr 20 minutes to correct the bill. She kept insisting on today's meter reading even though the issue was the initial meter reading and sent photo evidence via email and informing her that I was away from home. She would not consider an estimate meter reading to issue a new bill despite my first bill was based on an estimate. Her manager Eunice assured to call me back to resolve this but never did - very unprofessional behaviour from the manager which says all about the team she is leading. There is no intention to resolve this issue despite me initiating and making all efforts to keep on top of the bills. Appalling service. Looking for a new supplier.”

Helpful Report

Posted 3 months ago

“Very bad company. Extremely imprecise, communication not clear To avoid at all cost”

Helpful Report

Posted 3 months ago

“Horrible customer service. Adivsor with an attitude who give you the run-around. Attempted to take £125 early out of my account to "avoid debt on my account" Tried to call to get an explaination on the situation, admitted it was my fault the "welcome pack" explaining the pre-charge must have been buried in my email and to discuss the issue. Got an awful lady who just started giving me attitude because i mentioned leaving as i've just joined the place and immediately faced issues. Horrible customer service. I work in a call-centre. I know exactly how to treat customers over the phone and this is the exact opposite. No offer to open complaint. Immediately on the defense. No questions for context or sign of empathy for stress. Imagine your nan going through all that because she doesn't use email? I will indeed to switching back to OVO. They have their faults like any other company but everytime i've called they have been nothing but polite, understanding and attempt to work on a resolution.”

Helpful Report

Posted 4 months ago

“In 2023 I went on holiday for a couple of weeks and Scottishpower decided they will still charge me my usual average use despite telling them it’s IMPOSSIBLE for my bill to be what it is when the property was empty for part of the bill period. Apparently there was usage which is aboslute lies as no one was given keys to our property and the property was empty! They have done it again ! We are in 2024 and Iv just received my bill which is again averaged amount of what I would usually use had I been here for the billing period , only I wasn’t here I was away for two weeks of the billing period! Aboslute no point speaking to an ‘advisor’ they do not help and are difficult to communicate with as they are outsourced. This company has been draining me for money that isn’t owed to them and I’m counting the days when I finally don’t have to use them, as unfortunately at the moment they are the chosen providers for our new build. Must be nice billing people for things they haven’t used !”

Helpful Report

Posted 4 months ago

“At a time of deep sadness and loss, you would hope that a company would respond and support a family when trying to resolve a deceased persons estate. Scottish power, without doubt, have delivered the most abismal service from start to finish. I notified them as per their process of my grandma's passing away, supplying meter readings as requested. I heard nothing. Two months later, we got a demand letter telling us payments were overdue. I assumed, ok somebody has slipped up, which could be forgiveable, it's a shame given we're trying to deal with a death that they couldn't have got that bit right... What followed has been an absolute pantomime: - Referring to the death of my MOTHER, not grandmother more than once - Including another Scottish powers customers details in a response (GDPR breach) - Quoting erroneous amounts due relating to estimated readings in spite of photographic evidence being sent - Calls and emails regularly ignored and not responded to - Failure to explain the final bill despite numerous requests - A pitiful 'gesture' of £75 to close my complaint and shut me up... Only to now receive, months later, a demand letter for £75 ! I really feel strongly when another human being is trying to mourn and support loved ones over losing someone, that companies could surely spend a little more time treating people kindly and ensuring everything is done as promised. My mum is with Scottish power, but I'll be moving her account and will never use Scottish power ever again.”

Helpful Report

Posted 4 months ago

“Terrible customer service! I have been waiting 6 weeks for my credit to be refunded to me and they have not done this. I've spoken to them 3 times and they have been pretty useless. I am now also entitled to compensation but they are refusing to send this to me "until the issue is resolved" which means they're trying to wiggle their way out of paying it. Apparently you have to wait until you receive your credit refund which could take another 7 weeks, then to get back in touch to request the compensation you're entitled to. I raised a complaint 2 weeks ago and have heard nothing back. They are now going to raise another complaint for me rather than just returning my money. Please, please do NOT give them your money as it's not guaranteed you will get any back - even if you're entitled to it. Seems a very dodgy way of doing business.”

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Posted 4 months ago

“We just joined Scottish power from OVO and what a mistake it's been.My mam who is on priority list.She can't top up electricity because their is a problem with the meter.The woman on end of line said she would ring het at 9:30 and nobody called.So we rang them and no further forward.Now they are saying.Get back in touch when you have no electricity. Absolute joke”

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Posted 4 months ago

“Scum of the earth, chasing us for £1200 we don’t owe so have agreed a payment plan whilst my case is dealt with through OFGEM. Keep ringing my partner 4 or 5 times a day harassing her for payment even though she isn’t allowed to deal with the account and they are even telling her she isn’t on the account and the payments are being made. Complete and utter parasites.”

Helpful Report

Posted 4 months ago

“Here’s your review, with the confidential information removed and formatted: I’ve had an incredibly frustrating experience trying to resolve a small payment issue with Scottish Power. I moved into my new house on the 6th of September and immediately switched to Octopus, as they were my previous provider. On the 17th of September, I received a final energy bill from Scottish Power for £3.68, which I tried to pay through their website, but the account didn’t exist. I then tried calling, but the system told me the same thing — the account didn’t exist. I emailed support, but kept receiving templated responses saying I could pay via their website or phone, despite explaining multiple times that neither method was working. After days of back and forth, I was finally told I could pay by bank transfer. On the 21st of September, I paid the £3.68 via bank transfer, but I accidentally left out one digit from the account reference number. I emailed again to confirm if the payment was received, but was told they couldn’t confirm it through email, and that I needed to check via the chat on the website. When I tried the chat, I was told the payment wouldn’t count because I wasn’t the owner of the account (the previous owner was), and that they needed to create a new account for me. They assured me that the payment I had already made would be attributed to my new account. I received an email apologising for the issues and confirming my new account, but when I asked if my payment had been applied, I got yet another automated response saying I could pay via their website or phone. Then, on the 24th of September, I received another bill for £3.68, this time with my name on it, but with the same account number as before. Since then, I’ve tried calling numerous times, but they’re always too busy to take my call. I’ve also tried using the chat system again, but unless you click the exact right options, it closes the chat and you have to start over. I’ve already paid the amount owed, and I just want this issue resolved and the debt settled.”

Helpful Report

Posted 4 months ago

“I’m a former Scottish Power customer who’s been dragged into a mess that isn’t my fault, and now I’m being chased for debts that don’t belong to me. For nearly two years, Scottish Power has been trying to make me pay a debt that’s not mine. Almost two years ago, I closed my account with them and got an email confirming that the account was closed, and that the credit on the account would be refunded to me, which it was. Then, more than six months later, Scottish Power suddenly claimed that I owed over £1,500. I tried to explain that the debt wasn’t mine and that I hadn’t lived at the address since closing the account, but they ignored me and kept pushing for payment. Since then, a few debt collection agencies have contacted me, but after I showed them the emails from Scottish Power, they dropped the case, acknowledging that I was in the right. However, Scottish Power keeps ignoring my emails, sending me automated messages saying my debt has been sold to a company called Jefferson. This isn’t even true because after speaking to Jefferson and sending them the same emails, they also confirmed they wouldn’t be chasing the debt anymore. Scottish Power, though, won’t let it go and is making my life a nightmare because they can’t admit their mistake. Now I can’t even apply for a mortgage because I have a default against my name for a debt that’s not mine. Is there any chance this will get resolved, or do I need to get a lawyer involved?”

Helpful Report

Posted 4 months ago

“Absolute robbery with there estimates IV just bought a parfin heater and a power box they want 200pcm direct debit and what ever els I can afford on top the more they bleed me less I eat.so today I canceled my direct debit phoned them up and said cut me off are put meters in so I can see exactly how much I'm useing”

Helpful Report

Posted 4 months ago

“One of the worst company in my life When I moved the house I contacted with scotch power and they didn’t send any bills, I contacted again few times, but no bills after 11 months I contacted again Then I received bill for all year £1200, I agreed to pay payment plans by direct debit, They put this case in credit agency, Charged extra money and blaming me ,”

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Posted 5 months ago

“Bullying elderly people into a contract and lying about unit prices and slandering other companies”

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Posted 5 months ago

“I had a minor problem called up to try get it sorted had my direct debit cancelled and now all my prices have gone up and going up again soon, so i rang up for help for a minor problem and now have a much bigger problem and still not resolved, the guy was a sales guy trying sell me a new contract when i was wondering what happend to my current contract, absolute joke!!!! Robbing scum”

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Posted 5 months ago

“Scottish Power are the most ignorant deluded company I have had to deal with. Were charging me 26K for 2.5 years worth of electricity and I eventually got it down to just over £2K. Constantly got ignored, cut me off multiple telephone calls, messed up to attend my property 3 times to install a new meter. The customer service is pathetic, I was writing emails, letters, multiple telephone calls to sort my incorrect bill out and they just were oblivious to the stress they were causing me. Never ever again do I want to deal with this company. So everyone who is reading this review please take my advice, I have been there and got he T-shirt, DO NOT USE”

Helpful Report

Posted 5 months ago

“DO NOT USE FOR SOLAR PANELS - THE TEAM THAT SETUP THE AGREEMENT DONT HAVE A PHONE NUMBER SO CANT SORT ISSUES. i HAVE HAD AN ISSUE AND STILL EXPORTING ELECTIC AND NOT BEING PAID AFTER 7 MONTHS PUT FORWARD FORWARD A COMPLAINT AND ARANGED 4 CALL BACKS AND NOT HAD A CALL BACK. COMPLAINT HANDLER JAMES IS USELESS- IF YOU READTHIS SCOTTISH POWER FEEL FREE TO GET IN TOUCH”

Helpful Report

Posted 5 months ago

“The company is awful, very bad customer service and although they owe you money they mess you around. Somehow we over paid £500 for a service and before we gave them metre readings they were sending debt letters without a bill it’s all very unorganised and messed up they treat their customers so poorly. We have one account with them in credit how can we have more than one account on a studio flat. Also they are sending debt collector texts however never sent a bill or letter so how can you pay something you know nothing about disgraceful I’ve wasted so much time and effort trying to sort this all out. I feel for people as this is enough to send anyone crazy it’s sad they can treat well paying customers this way and make them feel like criminals.”

Helpful Report

Posted 5 months ago

Scottish Power is rated 1.1 based on 1,110 reviews