Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever, left with bill over £1000 due to their misbilling and misold tariff and refused to give call recordings to ombudsman and me. Stay away”

Helpful Report

Posted 4 years ago

“I had a smart meter fitted 15/1, although it only works on electricity, I have to phone my gas readings to S.G. still have an old outside gas meter. The smart meter displays a reading which it says is KWh, however my power bills regards this figure as mm3 and converts it to KWh. Also the outside gas meter readings are much lower than the smart meter readings”

Helpful Report

Posted 4 years ago

“Ive been trying to contact Scottish Power FIT department since the 4th May and unfortunately I’m getting nowhere fast, with absolutely no response from them, at all. Appreciating that we are all dealing with Covid-19 challenges, to be told that the FIT department is currently closed, is somewhat obscure. Well, closed maybe, but not functioning at all, hard to believe. After taking them nearly 5 months to sort out my electricity bill refund, after transferring to Octopus Energy (the comparison is like night and day!) I suppose I shouldn’t expect anything better. Come on Scottish Power, get you act together!”

Helpful Report

Posted 4 years ago

“Complaints team startlingly incapable... I've had an active complaint since December 2019 (it's now May 2020). They haven't billed me since June 2019, and the complaints team appears utterly incapable of both resolving my issue and offering the slightest shred of customer care. I've spent hours upon hours on the phone to them and even following a change of meter Scottish Power can't make a resolution. They are unbelievably terrible. Please, please avoid this company !!!! And please, Scottish Power, DO NOT send a reply to this complaint stating 'You're sorry to hear about this.' You've known about it for five months and done nothing, so please refrain from appearing to care.”

Helpful Report

Posted 4 years ago

“Very disturbing.it seems certain that by over charging and debt burdening.customers cant afford to leave Scottish power unless they agree to further unwarranted bill charging.”

Helpful Report

Posted 4 years ago

“Scottish Power billing system knows my correct meter readings yet I've been undercharged on direct debits. I have a huge amount outstanding now. They have the most Rubbish system. The online system knows my correct meter readings but I have to press the submit button and change the direct debit amount manually each month. Unbelievable !!! Wake up Scottish Power. Start proving a better customer experience. We don't have time to be billing ourselves on your behalf.”

Helpful Report

Posted 4 years ago

“Moved into flat; previous person used SP. My bill used an estimated start and an estimated current reading, i.e. imaginary usage. SP were unable to read the gas meter or to tell me how to do it (need a bit of training, SP, I think.) I had to research type of meter myself - installed by BG - and tell SP about it. Meanwhile they tell me they're sending in debt collectors and adding a surcharge to the bill. Beware of smart meters and not so smart providers!”

Helpful Report

Posted 4 years ago

“When i purchased my 1st house, the previous tennant had left a £245 gas bill, to which we past on to the estate agent, to no luck. The gas metre was a pay as you go, which owed £32, to which i called scottish power to help erase it, no luck there either. Having heard good reviews from my parents i decided to open an account with them and stated the current situation and was told the previous bill will be disregarded and an engineer to come out and reset the gas metre for us to use. 3 weeks later and still no gas! An engineer came out to sort the metre, but to my horror they had transfered my name onto the previous tennants bill AND billed me even more for "estimated" gas usage. £297 now for "1 month of gas use" gas (bare in mind) i couldnt use from the in debt metre. After 9 phone calls and 4 months of trying, a call centre supervisor understood the situation and confirmed to me, my parents and my wife the debt was erased and the account closed for good after paying £1.57 for the little gas we used while waiting for a switch to npower....... happy days. 1 month later and i have recieve 3!! Bills, 1 for £16.83, 1 for the £1.57 which stated had been paid and now a 3rd bill asking for £125!! I instantly ran scottish power to ask them in a polite way "what the f!" I told them EVERYTHING from the previous phone call to delete the previous bill, to which they told me "they dont have the autherisation to do that" "so why would you tell me that AND why i have a new higher bill?" "The bill is from estimated usage" "when i COULDNT use gas in the first place because the metre was locked?how have you estimated that, did you pock a number out of a hat and use that?" "Our estimates may have been wrong" "so your going on an estimate? THERES your problem, ESTIMATE! Your literally guessing the usage and considering you have records of me asking for an engineer to unlock the metre and from all the previous calls regarding the situation, your fault lies in your estimation. I am not going through this again, get me your complaints department to get rid of this once and for all or you can chase this debt for eternity because im not paying a bill that a) isnt mine in the first place, 2) is on an estimated reading from 0 gas usage and 3) after been told the account was closed and nothing more would become of it". I would give these clowns -10 if given the choice but seriously, take my advice and never EVER even consider them a supplier, they rip you off and flat out lie to you.”

Helpful Report

Posted 4 years ago

“Ordered a 3-Phase Meter - it took more than 3months to be installed. Two initial installation appointments were made, engineers arrived, but were only qualified to install and brought single phase meters. The situation required me to make far in excess of twenty phone calls to try and organise the installation. Always had to go through the main SP phone number - could never speak to the same person, so had to give all the details each and every time. The SP system doesn't allow their operatives to provide a direct phone number, or email address, or confirm the conversation via email, or call you back. Requests for managers to call back were ignored in the beginning as was two emails I sent to SP's CEO. The whole system is set up to run customers around in circles and avoid accountability. Finally after two months of phone calling an installation manager admitted that had no 3-Phase meters in stock. Tried to switch to another provider, but once you have provided SP with your MPAN number they won't release it, so your stuck! Eventually after 4months of effort the required meter was installed by the only engineer qualified to install 3-Phase. He advised he was having to travel as far afield as London and that he'd had numerous 3-Phase meters in his works van for months! I finally received a phone call from SP to enquire if I was satisfied. I advised I was not having taken numerous days off work, paid for electricians to be unnecessarily on hand to connect up the supply, lost time starting the project etc. I was offered £25.00 compensation. To be fair SP did look into and pursue my comment concerning the wasted appointments with my electrical engineer, but frankly I was too busy and felt SP had already cost me sufficient time and money! When I say, SP pursued it, it was only that a supervisor would look into it. Interestingly this is where SP suddenly generated the ability for their operatives to phone, email and snail mail me. SP's ability to pursue customers, despite the current Coronavirus situation and being busy with the welfare of elderly parents, for payment on a site that now cannot be operational and therefore hasn't used any amount of electric, is amazingly efficient as are their notifications to escalate to employ a debt collection agency for which, I'd be charged £27.16 for the pleasure. Needless to say, I paid the outstanding bill and then immediately switched supplier. Hopefully, people will read this and avoid ScottishPower. Don't believe the reviews posted on the Trustpilot website, based on my experience and what some of SP's own operatives divulged, situations similar to mine were common and therefore, Trustpilot seems to contain fictitious information. If you have already signed up with SP as you're reading this, I can only wish you good luck in what you will undoubtably find a very frustrating experience.”

Helpful Report

Posted 4 years ago

“Awful communication, broken promises and and failed to turn up to appointments a number of times”

Helpful Report

Posted 4 years ago

“Honestly never going with this company again. People were not specific with my current situation, they would not listen to me or my concerns. I have sent emails to complaints departments and still not heard anything!? No surprises there. I will not be recommending ScottishPower to anyone. Customer service is shocking I do not care for the customers. Very disappointed”

Helpful Report

Posted 4 years ago

“I left Scottish power in March 2020 due to getting my gas and electricity cheaper with a different supplier. I owed ScottishPower £51.79 and an instalment plan was set up. My first instalment plan was due and paid A sum of £25.00. I was left to put another £25.00 the following month and a final payment of £1.79. After the first £25.00 payment a week later there was a sum of £83.78 also deducted from my account. I emailed ScottishPower regarding and asked for the money to be put back into my bank account. Due to the current situation I am unable to work and need the money. The response was the instalment plan set up was for one fuel, the final billing on the account is a total of £110.57. They are unable to refund the direct debt amount and to contact my bank. Due to the current situation it is very difficult to make context with people and the response time is slow. I am very unhappy with the service and would not recommend switching to them.”

Helpful Report

Posted 4 years ago

“I would seriously leave 0 stars if it were possible. From the moment I switched to them the trouble I had with many aspects of their 'service' was highly inadequate. Not only did my payment rise each month, even when I was more than £200 in credit. I spent ages calling them to rectify it even though my Smart meters were installed. Data on the app and website was woefully inaccurate and trying to get a refund from a more than £200 credit was impossible without paying over £100 first. Adjusting a direct debit amount online was also impossible without paying a payment of nearly £100. When I did manage to get them to change it on the phone, yet again the following month my payments were put up to nearly £100 aonth for a small flat which uses approx £60 in gas and electric in colder months. I was very close to paying the exit fees just to get out of the contract but held off until it was 49 days off renewal. Even my final bill was in credit and the amount they stated would be refunded was not. They then said the email was wrong and they were sorry. I have had the bills printed and for the life of me I can't work out how they calculated what they did refund me. I teach maths so God only knows what someone vulnerable would make of it. Good riddance Scottish Power, you are absolute rubbish! Avoid the hassle and go elsewhere. I'd rather pay more than have such shoddy, unprofessional, inadequate service.”

Helpful Report

Posted 4 years ago

“Customer Service is disgraceful, even after complaint escalation ! I have never had the misfortune to deal with such an inadequate customer service department. In this current climate this company are sending me demands for electricity useage in a property I do not live in. I have send proof of tenancy agreements and they still persist in chasing me for various amounts. I have referered this matter to their own complaints department, who could not sort the problem out and kept on losing ALL the information I sent. I have now referred this matter to the Ombudsman who can hopefully resolve a very simple matter. It must be costing Scottish Power a fortune to reclaim such a nominal amount which I don't even owe. Please try to use a reputable energy provider. Steer clear of this company if you want a good credit rating, as Scottish power and its inadequacies will put you in a dangerous position !!!”

Helpful Report

Posted 4 years ago

“DO NOT go with Scottish power they are massively incompetent at their job!. They don’t listen to anything you say and they are just money making fraudulents! I have had to go through the ombudsman with them! Awful Awful!! ZERO STARS!”

Helpful Report

Posted 4 years ago

“Forget it please! Customer service is rubbish, they do not care at all. We are dealing through ombudsman already and they still waiting for the last day to sort things out, definetely don't deserve client's trust. Avoid.”

Helpful Report

Posted 4 years ago

“If I could leave 0 stars i would. Shockingly bad company. For 6 years I have been constantly advising them that my bill is extortionate. I live in a 1 bed apartment, work full time and was being charged £96 per month on Economy 7 tariff. No help was EVER offered to look into the issue. I'm no electrician and I don't have access to my meter, readings are provided by the management company. On requesting to leave, I was SHOCKED to be advised that the best tariff they could offer me was £150 per month! I advised the agent it's impossible that 1 bed apartment could use that much. She wasn't interested. So, i managed to obtain access to the meter for 3 days and found the issue. Scottish Power have the day rate and night rate the wrong way round! Their own engineer missed this. This is in addition to when they sent someone to read my meter not noticing that the time on it was out by 5 hours! They have had it wrong for 6 years and not once offered to look into why a 1 bed apartments bills were more than a small business! I was advised they would recalculate my bill 10 months ago and am still waiting - and that was just for the error with the time on the meter, the issue of the day rate and night rate being the wrong way round hasn't even been acknowledged yet! Appalling company.”

Helpful Report

Posted 4 years ago

“I am absolutely disgusted and appalled at the amount of lies I have revieved from several Scottish Power agents, all with conflicting information. I have email proof that 3 different people have told me 3 complete separate lies regarding my account. I have been with Scottish Power for years but they are just getting worse and worse every year. I am changing supplier to Bulb as we speak.”

Helpful Report

Posted 4 years ago

“They lure new customers in with low prices, then keep putting the prices up for no reason. They wouldn't accept my honest meter readings. Terrible customer service, staff very unhelpful and sarcastic. Then when you decide to switch to another provider, they keep pestering you with hard-sell phone calls, trying to persuade you to come back. Definitely would not recommend!”

Helpful Report

Posted 4 years ago

“Really bad energy company do NOT go near them sky high prices ,gave my readings several times told me they don't believe my reading awful company to deal with.”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,102 reviews