Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a generator from them They sent me a text it was ready for collection It wasn't even in their branch They then told me that they wouldn't process refund unless I attended store Be careful”

Helpful Report

Posted 5 years ago

“Wolverhampton Wulfrun Trading Estate I felt I was an inconvenience to the staff when I was finally served. Then charged twice on my card after I was advised the first payment did not go through. When showed my online statement on my banking app was told that one of the payments ‘probably’ wouldn’t go through which consequently did the next day - sales staff advised there was nothing she could do and that I would have call back to the branch with a bank statement! Called customer service and advised to send an email with screenshot of transactions. Now have to wait for a refund through no fault of my own. Very disappointing service, will not be using Screwfix in the future as clearly they do not value their customer these days - made me feel like a fraud!!”

Helpful Report

Posted 5 years ago

“Sick of staff constantly trying to harvest names and addresses etc when it's none of their business and a data protection risk. Peoples info is none of your business, neither is it the business of everyone else in the shop. It is blatant data gathering to harass with marketing and use info and then lose it when your servers get hacked. Stop it now.”

Helpful Report

Posted 5 years ago

“Screwfix - great at taking your money; lousy at refunding it I purchased some jigsaw blades online for collection at the Screwfix branch in Plymouth. I then realised that they weren't compatible with my jigsaw and immediately phoned Screwfix customer services. They said they could cancel the order and refund me. Guess what? No Refund. I followed up with an email to Screwfix and received a response on 24 Nov 19. No apology for the delay. The email stated that the Plymouth store would be contacted and that I would receive my refund when the store put the item back into stock. It's now 11 Dec and still no refund. This experience has led me to look for alternatives to Screwfix and I've since discovered Tool Station and I have to say their prices are far far better than those at Screwfix.”

Helpful Report

Posted 5 years ago

“I phoned to buy a pair of work boots for my son who lives 50 miles away. I asked if I could pay and he pick them up from local shop (Bromsgrove) No problem they said aa long as he has order number and proceeded to take my personal details and money. I then receive email advising that he can’t collect without my card so I was basically defrauded out of my money. Spoke to Lee (Bromsgrove store manager) to try and rectify situation - he is just plain rude and kept repeating “its policy.” It’s presumably also Screwfix policy to mislead customers into parting with their money”

Helpful Report

Posted 5 years ago

“A warning for anyone thinking of purchasing a larger item from Screwfix. The type of thing that is not stocked in store and needs to be delivered to your home by one of their suppliers. I ordered radiator online on the 3rd November, £250 was taken from my account the next day and a radiator was delivered Tuesday. Unfortunately, not the one I had ordered. These things happen, I called Screwfix and told them the wrong item had been delivered. They told me the item was delivered directly by a supplier who close at 5pm so wouldn’t be able to arrange pick up until the next day. Didn’t hear anything the next day so called them again and went through the story all over again and was told they will pick up Thursday and it will need to be signed for. No good, nobody home on Thursday so I said it would need to be Friday and I want the new one delivered the same day as I had a plumber booked to fit it. They couldn’t guarantee that, may take a few working days to get the right one delivered, best they could say the following Monday. Plumber cancelled and rebooked for the following Thursday. No radiator Monday, called Screwfix again and told it had been loaded on the wrong lorry. Nothing Tuesday, called them again, said they would have to contact the supplier to find out where it was. Wednesday it was delivered, luckily my wife just happened to be at home when they dropped it off. Great, looks like the right one this time. Plumber arrives Thursday, wrong radiator again and this time they had sent me one that was damaged. Thankfully plumber doesn’t charge me for wasting his time. Called Screwfix again and went through the saga all over again before telling them to cancel the order, refund me and and pick it up. Over the weekend went to B&Q to look at their range of radiators, ordered one online and it was delivered next day in perfect condition. Called Screwfix on Wednesday to ask where my refund was as they had taken £250 from my account over 2 weeks previous with nothing to show for it. Told it would take 3 to 5 working days. Now over 3 weeks since the money was taken, radiator form B&Q fitted. Still no refund. Called Screwfix again to ask where it was and told they needed to call supplier to verify the faulty item had been picked up. Told them it had been picked up a week ago and I have been waiting over 5 working days for my refund since then, Told I would have to wait another 3 to 5 working days as the fact it had been picked up wasn’t added to the system a week ago. Furious. Hours wasted on the phone and still no refund. Never using them again.”

Helpful Report

Posted 5 years ago

“Our builder ordered an Aqualux shower enclosure whilst fitting our new bathroom, delivery was due Wednesday 23/10/19. Driver arrived with only box 2 of 2, 1st box was not on the van, was checked by the driver and our builder and not there. Took 24hrs for them to find out where it was and was told that it had been damaged on the van (obvious lie as it was not there in the first place). Replacement sent out but on a 2 day service which under the circumstances should have been sent overnight, we will now receive it Monday 28/10/19, 5 days later than it should have been. Screwfix customer service apologised but did not want to take any responsibility and the blame is on their supplier, this does not help us or my elderly mother who lives with us. Frustrated and appalled!”

Helpful Report

Posted 5 years ago

“Was left waiting at the collection point for far too long without explanation. Two further customers received their items before me - i bought a fluorescent light tube at Hinckley. Not impressed”

Helpful Report

Posted 5 years ago

“Canceled a purchase and ask for refund.i took near 3 weeks to get the money back from PayPal They keep saying they cancelled the purchase and wait for your refund but they didn’t at the first place”

Helpful Report

Posted 5 years ago

“Order No A2781007852 I ordered 2 radiators on line plus 2 new valves no problem delivery friday, excellent. I booked my plumber for Saturday brilliant. Got an e mail saying they would text me at 7am on the friday to let me know the slot, they never did, so I rang at 8.45 abd spoke to a very nice who told me everything was ok one radiator would be delivered by parcel force and one from the supplier. Parcel force delivered fine had a tracking number from the courier not recognised so at 10.15 I phone screwfix again during the next 7 hours I phoned numerous times I finally got through to the manufactures and delivery team direct just to get the item on Monday (hopefully) so far it will cost me £150 for a cancelled plumber as he has lost work, and god knows what my stress levels are. I will never buy from screwfix again as I have never experienced customer service like this in my life absolutely disgusting and the nice young lady that told me I shouldnt book a plumber until the radiator has arrived has obviously never had to book a good plumber. That comment was just about the final straw for me. If you are thinking about buying on line from screfix think long and hard.”

Helpful Report

Posted 5 years ago

“DONT ORDER WITH THIS COMPANY THEY MAKE PROMISES ABOUT DELIVERIES. I CALLED BEFORE ORDERING TO BE SURE IT WOULD ARRIVE ON TIME SCREWFIX CONFIRMED. BUT HEY IT DIDN'T ARRIVE!”

Helpful Report

Posted 5 years ago

“Went in to the nearest Screwfix store, was greeted by 2 members of staff who couldn’t look like they wanted to be there less. Waited 15 minutes to be served and asked for an outside drain cover. The man serving me went to look and brought back the totally wrong drain cover. He turned to the other employee who happened to be the duty manager - Caitlin and she laughed at him for getting the wrong cover. He asked her for help to which she replied in a very sarcastic manner ‘can’t. Serving a customer’. The man serving me then looked at the photo I had of what I needed and asked his duty manager to look, she looked and simply said ‘no don’t do those.’ And went back to doing what she was doing. I said okay, thanks I’ll go somewhere else then. Other people in the shop looked a bit surprised by her behaviour and she obviously noticed this, so she backtracked and asked me again what it is I was looking for and she’d look on her computer. At this point I was angry and a little embarrassed so I thanked her again and left. Never going to screw fix again! Plenty of other places that sell same things and give better customer service!”

Helpful Report

Posted 5 years ago

“Refused to ask a supplier whether delivery to a place undercover would be available for a disabled customer, unless the order was paid for first. Customer service people hide behind company policy and refuse to accept policies are discriminatory. Dialogue is hopeless because all email apparently goes to SPAM folder which is apparently never checked. CEO would clearly rather lose customers than bother responding to direct emails. Clearly disabled people do not do DIY according to Screwfix. Customers with disabilities are just a burden at best, and made to feel worthless. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Very disappointed with my recent visit in the Newport branch. Attempted to take personal information unlawfully before they would even serve me. I was made to feel i was being obstructive as I wouldn’t hand over my address to be able to buy a pack of nails... poor excuse about warranty on electrical goods needing a home address, which I was not buying and they knew that.. Nothing wrong with the products just let down by a very hostile approach to gathering information on customers probably for mailing lists.”

Helpful Report

Posted 5 years ago

“Ordered hand cream paid 5.00 for next day delivery which i thought was a bit high but needed the item to be sent to my son asap. Took 3 days to get there complained to customer services where is my order all i got oh it got caught up in the easter holiday backup thats not my problem i paid 5.00 for next day delivery and thats what i expect to happen thats why i paid 5.00. This isnt good enough screwfix.”

Helpful Report

Posted 5 years ago

“Had a Mira shower sprint 8.5 for 6 months went faulty went back to the Exeter marsh Barton store on 14/3/19 at night time 1 young girl and 1 young lad served me they said they had not got any in stock and they were not in stock in any of the branches so could not change it they suggested a another make I took but was not happy when I got back home I checked the screw fix website I noticed 4 in stock mashbarton 5 in stock Sowton Industrial Estate 7 in stock Newton abbot. So they were lieing they were very bad for customer service. Went back next morning the assistant manager was fantastic sorted it all out for me thank you Dennis”

Helpful Report

Posted 6 years ago

“Thank you for you letter, unfortunately I do not have dates and times, and all the situations were did on a one on one. I can only promise faithfully of the incidents I was a victim to. 1, On a five hour shift I went and asked the manager for a 10 minute break, to be responded with its not your obligation and I am not obliged to give you a break. Even though on a five hour shift it is law. 2, As explained my dad passed away, my mum text me to say the chimney had caught fire. And she was panicalling. When I asked to leave the manager laughed at me sicastically. 3, I was told because I could not prenounce names, I could only say numbers when announcing a pick. Customers would ask me why don't you say name's, to which I had to reply I been told I can't. 4, I was one of a few who actually did electofix sign ups, the manager told me I mustn't do any more unless I can guarantee they spend money.Because my last four sign ups were rubbish. 5, While bringing down coffee for the team, I was told not to bother to do it again unless I can keep it all in the cups. 6, I went to the loo, I couldn't go because the cleaner was in there, I left the till for less than two minutes.It was still attended. The manager within those two minutes came into the loo to look for me. To tell me to do picks. 7, I cared about takings, I once accepted in TC next day, which I was given the sentence, you not allowed to do that. Only I am allowed to accept in the parcels. 8, I was blamed for messing up the Wearhouse, he claimed it was done of my gun. Well the guns get mixed up. He also said he would talk to all staff, I was singled out wrongly for this. Also I asked all other staff, he never mentioned it to anyone. 9, I was told not to joke with customers. 10, while starting at 6 I went round to the manager 5 times to ask for a break, finally at 11.15 he said I could go. Five and a quter hours into my shift. I was feeling faint, and had to say please I need a break. There is many more incidents I was singled out for. On the 21st I was called in the office, the manager took out all my abstances since 2016 and said my attendance wasn't good enough. Even though he isn't a qualified doctor he was abment that slot of it was side affects from my anxiety. He also claimed there was no justified reason in not coming to work. In 2016 I lost my best friend, my gran and my dad had a stroke. Which isn't a justified reason not to come to work. This is from a manager who puts himself down to work between 8_4 and doesn't turn up leaving us short staffed. A guy who goes out in work hours to get a tyre fixed. My dad died this year. For the record I had to clean out his throat daily as he would choke. I also had to hold his hand during most nights. Because of the two years of stress I have been put on 50g of sertraline, 40g of propanol, and 4g of dizapam. He also stated I hated my job, which was a fake statement, I love working there until the last 6 months when I was singled out. I was also accused of writing negative things about him. The Manager in my opinion had real issues with me, he singled me out as an idiot. I know it's my word against his, but I can only promise faithfully these are things I was put through, or whitnessed. I wish these issues are talked about, and people are not intimidated by him as so many seem to be. Do with this info as you wish, but here are why I gave in my notice. I actually really liked working there, but when you are a receiver of such negatively how can you work like that. For me it made my work environment intorible. The Manager Chris for me made my work life negative and unnerving. I leave Screwfix with a broken heart, and in question of its morals. I will be telling the jobcentre, of my experiences indeed and the shop Union usdw.”

Helpful Report

Posted 6 years ago

“I'm not 100% sure if this is Screwfix fault but they choose who their courier is and the one they have chosen is an absoulte joke. What usually take 3 days to get to me has now taken well over 2 weeks. I have rang 4 times 1st - It was my fault for not providing a eir code when I wasn't given an option to add one - it will be with you today -LIES 2nd - The driver covering my delivery was taking over another drivers because the original one was out that day- it will be with your today - LIES 3rd - the driver is unsure of your area - it will be with you today -LIES 4th - We don't know why it isnt with you - STILL NO DELIVERY I wouldn't mind if they told the truth the first time but this is getting ridiculous”

Helpful Report

Posted 6 years ago

“bought a belt sander on 9/12/2018 took it home, plugged it in and it caught fire instantly, without sanding anything, took it back within the same 20 minutes, to be faced with a barrage of questions, awful product,awful service wont be going there again.”

Helpful Report

Posted 6 years ago

“Ordered 2 radiators from Screwfix Aberystwyth on 27th September. Its the 12th November and 4 cancelled deliveries later, still no radiators. No heating, plumber, carpenter and decorators have all moved on to other jobs. But, hay Screwfix have offered me a £30 credit to my account. Whoopeed Doo Don't but any kit supplied by Barlo Radiators. They use a courier called Panther Logistics who are awful.”

Helpful Report

Posted 6 years ago

Screwfix is rated 4.0 based on 735 reviews