SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bdc-363-536 simon f and jack b were brilliant i give them 5 stars all day long thx to those guys”

Helpful Report

Posted 3 years ago

“Do not order from SCS! I chose SCS as I went to visit several places that day but couldn't commit to the date we needed the carpets by. SCS promised us we would have fitted by our date. We got told our carpet would he delivered in 20/6 and fitted following week. I heard absolutely nothing do have been into store to visit the sales guy who promised us the world and all we've got is Sorry, sorry, sorry if you want to cancel you can cancel. Don't promise or lie!!!! Totally ruined the moving in process!”

Helpful Report

Posted 3 years ago

“Absolutely avoid at all costs!! I chose SCS as they had a range of sustainable carpets! I placed my order on the 16th May and I am still waiting for a fitting date! I was told that my carpet would be delivered on the 11th June and fitted the following week. I heard absolutely nothing and I have been spending every day on the phone to them for the past two weeks trying to get an update! No one ever calls your back, Emails are not responded to and now it looks as though they've lost my carpet! No one has a clue where it is!! I tried to cancel my order as I am really not happy spending over £700 on something that at this rate I won't receive and low and behold they couldn't get through to anyone to cancel the order. I've called again today to be told that the warehouse manager is chasing this and I should have an update by the end of the week. Which to be honest I'll probably have to chase.... The service is dismal and the store are absolutely no use! Considering that this is only one room of the four that we were planning on doing they’ve lost themselves business with this dismal service Don't waste your time!!”

Helpful Report

Posted 3 years ago

“***Warning****This company are a complete and utter shambles. Do not buy from them. We ordered the first of what was going to be 3 orders from them. They came out and measured up and told us we would hear within a couple of weeks regarding a fitting date for our carpet. We paid them in full up front then waited over 2 months with no contact from them whatsoever, in fact we had to keep trying to chase them and it takes over half an hour to get through each time. Their customer support are very bad and tell lies to you to get you off the phone. we were told so many different stories about when our carpet would be delivered and each time it was a lie. They promise to call you back and never do. The last straw for us was when they said they had lost our carpet after the manufacturer delivered it to the SCS distribution centre. Their story was that it was due to be delivered to them on the 4th June but because it was delivered on the 31st May(early), the delivery was rejected at their distribution centre and sent back to the manufacturer. They then said they could not find our carpet and would have to email the centre to look for it. but could still not give us a date. They have eventually given us a refund after a lot of chasing and phoning but they have now also lost future orders for other rooms and our sofa replacement, we will go elsewhere. Do not buy anything from this company. We will NOT be ordering from them again. if you want a good professional service then avoid SCS”

Helpful Report

Posted 3 years ago

“If I could give 0 STARS I would... I generally have a lot of sympathy for companies during the pandemic situation but honestly felt SCS used this as an excuse. If you are considering buying carpets from this place no matter how much discount and promotions they offer please avoid - I wish I went with a more local company and got the job done quicker. I waited since October 2020, yes October 2020 to have my carpets installed, SCS made so many mistakes honestly it cost me a fortune taking time off work, sorting childcare it actually stressed me out. I was promised around Feb/March for the carpets to be delivered, moved to April, then May . May being only part delivered (apparently the carpets for one bedroom was not quality checked) then fully completion carried out in July. There was a constant excuse every time and please be aware SCS was not considerate in any manner, they do NOT care about you just your money. Anyway, this was my experience and I won't be using them again!!”

Helpful Report

Posted 3 years ago

“Had a faulty carpet installed, should have been replaced but they then lost the carpet in the warehouse. No phone call or communication at all to inform us of this despite us having to clear the whole area for the carpets replacing, we have had no further communication at all from the after care team despite us sending over several emails and numerous calls. We have now resorted to having to go to store where the manager tells us he can’t do anything!! So we will continue to attend store each day until this is resolved”

Helpful Report

Posted 3 years ago

“Avoid this company like the PLAGUE!!! Ordered a dining suite last Sept. 2020 and after 9 months of false promises, faulty goods, delays after delays after delays after false promises after lies.... just been told another 2 months to wait. Thanks but no thanks scs, your company is the worst I have EVER dealt with and the only thing that would be good about SCS is if they disappeared off the face of the earth so no other customers had to suffer at the hands if your total incompetence!”

Helpful Report

Posted 3 years ago

“Terrible service. Please do not put yourself through the hassle of ordering carpet from SCS. Zero customer service and my staircase still only has half the steps carpeted after nearly 2 months of waiting. Cannot get hold of the store over the phone. Fitting has been pushed back several times. Furious is an understatement.”

Helpful Report

Posted 3 years ago

“Is it possible to leave no stars?Avoid using this company.Terrible customer service.Ordered a carpet,was not told about delivery charge and told fitting was free with underlay.We worked out how much carpet we would need as we measured carefully before going to shop.Was surprised therefore when the surveyor came and measured and said we needed bigger carpet than we had measured.At no point were we given an itemized bill or invoice.I managed to take a quick picture when surveyor was showing me details on his tablet.We went back to the shop to ask to see the original copy of our order that we signed for to be told they don't have them!After discussing the details we asked if the manager could call us the next day to explain the costs etching and to email us copies of any paperwork relating to our bill.Not surprisingly he didn't call,so we made another trip to the shopto cancel the order.The manager was sitting at his desk and never even questioned it just took our details and said someone would contact us regarding the refund as he couldn't issue it.Several days later nobody had been in contact and I contacted customer service who said the store manager had not requested the refund.I was not happy and asked for it to be done immediately.Another several days later no refund has been made and I can't get in contact with anyone at scs. I'm now looking to contact citizens advice to find out how to proceed.Dont buy from scs,trustpilot only show a very few good reviews,but you will find hundreds of bad reviews on other sites.”

Helpful Report

Posted 3 years ago

“If I could give q quarter star I would....how you think it acceptable to take money from a young family and fail to turn up with carpets, or to even contact the family....the family has 2 very young kids. Who can't get into their own bedrooms as everything was moved to get carpets fitted on a set date, which you fail to turn up to and yet again fail to make contact to let anyone know..WOULD NEVER BUY ANYTHING FROM THOS COMPANY...DEFINITELY NO CUSTOMER SERVICE....WOULD YOU LEAVE YOUR KIDS WITH NO CARPETS....ABSOLUTELY DISGUSTING....WE ALL KNOW WHY YOU DIDN'T SIGN UO WITH OMNIBUSMAN NOW”

Helpful Report

Posted 3 years ago

“Shocking service in terms of carpets!!!! Bedrooms fitted 4th June Booked in for today to fit stairs and lounge with a different fitter as original one, Alex, couldn’t do it sooner Alex was supposed to deliver gripper to us Thurs or Friday .. still waiting Rang customer service this morning to be told our order was complete and carpets fitted No, they’re not!!! Where is the customer service!!”

Helpful Report

Posted 3 years ago

“Ordered on 26th of December and just got text msg today 18th of june saying further delay, so that usually means another 9 to 12 weeks, which will mean 7 months for a sofa, i want my money back, Avoid people”

Helpful Report

Posted 3 years ago

“I would like to say how impressed I am with SCS from when I walked into the showroom at birstall batley where all the staff very friendly and welcoming my daughter came with me and was helping me to pick a 3 piece suite and a carpet which I find daunting normally we were helped by a lovely young man called Martyn Ramona he asked what sort of things I liked and showed me different styles and fabrics but knew when to step back so I could choose when I did choose he was exceptional helping me through the process when I had decided in my suite he helped me choose a carpet and took lots of samples so I could see what it looked like together brilliant then I got lots of communication telling me when my carpet would be delivered again lovely and helpful even when I told them last minute that I needed my old carpet taking up As had hurt my knee and struggling no problems at all was sorted in no time . Then when my carpet came nice friendly lads did a fantastic professional job so nice and happy then got texts to say when my suite been delivered telling me exact times which was very helpful my suite came again lovely lads no problems quick and efficient looks so nice all in all I am very very impressed I have had with SCS I would not hesitate to recommend you please say a big thank you to all staff involved they made Me feel so special a real credit to you as a company and would like to tell them all a big massive thank you”

Helpful Report

Posted 3 years ago

“Avoid! Avoid! Avoid! Customer care and after sales non existent. I went into the nottingham giltbrook branch for advise on purchasing a new carpet for my stairs landing and bedroom, giving them the benefit of the doubt my existing carpet from the same place had not worn well after only 6 months. Trying to avoid this type of carpet again I wanted knowledgable advise, which you would think these advisers haveNOT! I was told I needed to purchase underlay to be provided with a guarantee for the carpet so agin from the advise of instore staff I went with a more expensive underlay for the stairs and landing as I was told the low pile of the carpet and the more expensive underlay would provide the soft cushioning, even being advised to remove my shoes I store and feel what they had down. Happy with this I placed an order for two carpets which cost me just under £1500. Delivery date was set for the 25th may 21 but a few weeks later advised to be the 31st may 21. I received a call from what I assumed to be the store on the 1st June 21 telling me my landing and stairs carpet had come in yet my bedroom was due in that day did I want the fitting arranged for the same time, my response to that was YES, this advisor went away to chase up and said would follow up with a call. The following day I received another call “carpets are in so we need to arrange fitting” which is what I did also being told a called would be made to me in the morning. A call did not come so after calling back the store at 10.30 and 12.30 the fitters advised I would be the last job in a few hours. The fitters turned up at 5.30 and half way through prepping the stairs they noticed all of my bedroom had been cleared out and they advised they only had 1 carpet to fit. I called the support team who had advised me my carpet was not even in. The carpet fitter finished at 7.30+ and at this point I had no point to sign off fitting as there was no department to contact for support when the carpet already fitted was the most cheap looking and cheap feeling ever. The carpet felt like I was walking on floor boards and there was no cushioning as advised in store at all. The fitter confirmed this was the correct underlay. I followed up with a call the following day to support as it was a store issue so again I went back into store where I was told by an “ex carpet fitter the underlay would give overtime and it was because it’s new which is why the store carpet is soft” baring in mind my home will not see the same amount of traffic a store has especially off the years this had already been layed. I had to wait another day for a call back so the manger could discuss with the parties involved, by this time I became more annoyed and contacted support and demanded someone come out and look. Two days later a SCS representative came out and after walking on the floor agreed himself it had no bounce and was confused agreeing nothing seemed there, yet he didn’t know how to right a report on it as I had been provided with the carpet underlay ordered and there wasn’t a fault. At no point did he pull back the carpet to check the underlay although the support team said there may be a faulty batch. Getting fed up with excuse after excuse I started to record the visit on my phone which he then started to change the fact he had told me the underlay would not give as it is a firm underlay and is not to provide soft cushioning. So between 3 people advising me I store when purchasing to the now 3 people advising completely different reasonings after I have raised a complaint the customer service and assistance to resolve a problem created by instore staff I have been told is not possible and there is nothing I can do as I have signed receipt of carpet, which baring in mind I had no choice to do at gone 7.30 in an evening with no one to offer further support. Along with the store or support team not even addressing I have my bed alone in my bedroom for how ever long it takes for my second carpet to be delivered and fitted. All flooring was removed to prepare for the fitting already advised booked in with 7 chest of draws being scattered all around my home which makes it difficult to even get dressed in a morning for not knowing where to find my stuff. An unusable en-suite which is full of my bedroom. furniture. Never again will I purchase from this store and I would advise another not to even consider it. They take advantage of your lack of knowledge and run with it, baring in mind they also work on commission!! I wouldn’t even rate 1 star”

Helpful Report

Posted 3 years ago

“Paid for foam upgrade sofa delayed due to shortage of foam due to Covid. A month late sofa arrives a month later sofa sagging very sofa ( not what was advertised with a foam upgrade) called to enquire what foam was used a upholstery vist arranged for a month later 10th may 2021 upholstery technician confirms sofa doesn’t contain enough foam and another material that isn’t even foam he suggest that any old foam had been stuffed in there as they couldn’t get the correct high density foam I paid for! After another delay due to technical issues they confirm new cushions will be ordered email states a week .... no contact from customer support no help no apology for substandard materials and 2 weeks later no date for replacement???? Terrible customer service terrible product generally don’t care about customers! Please see picture this is a 3 month old sofa with foam upgrade from scs”

Helpful Report

Posted 3 years ago

“Been waiting 6 months to have our living room, stairs and landing carpets replaced due to shoddy workmanship of the join in the landing carpet and also a fault line running through the whole carpets, eventually had a fitting day for yesterday and the fitter phoned me to say he wasn’t coming as they couldn’t locate the carpet in the warehouse. I’ve had no calls or email contact from SCS, unable to get through to them on the phone and sent several emails to them and still no response as to what is happening. I went to store to speak to the manager but all he could say was it nots down to him it’s the aftercare team. We are now left in limbo not knowing what is going on. I would never ever shop here again and highly recommend no one else to either.”

Helpful Report

Posted 3 years ago

“I was needing a sofa bed and when picked the sales person at Glasgow fort was pushy into me paying my deposit even though I said would have to come back later on. I did my sofa bed was supposed to be delivered into warehouse 28th May. I had went into Glasgow fort store a week before as was told to do this by sales person to pay my balance. When paid I asked again for an update said same thing due in that day. 3 days later after I got an email due to COVID wouldn’t receive now into warehouse until 21/6/21. I contacted them as needed a bed and a sofa to get no help from their customer service team as I couldn’t cancel until after this date. Was called again from someone else telling me when I get sofa can get £58 back which is a joke as I just paid £1200 for a sofa bed upfront to be left with no bed or no sofa. Was told that time I could cancel so I asked to cancel was told that a team member at Glasgow fort would call me this was 3 weeks this friday am still waiting so don’t know if getting sofa getting my money back nothing. Would never order anything from company again as customer service is a joke.”

Helpful Report

Posted 3 years ago

“We brought a laz-boy suite in 2015 since then we have had 4 visits from them to repair the sofa, the problem being that it keeps collapsing in so the springs have to be reset and more packing put in, they say each fault you pay £60 for engineer he does report for them to act on, our report said to change suite which SCS won't act on the problem has happened again and you've guessed it SCS have once again said we need repair and report done. I have wrote to chief CEO and their head office and they are totally oblivious to your problems and are like robots with their responses, I am now resorting to a small claims court action against them as they do not want to do anything I advise anyone thinking of buying a suite avoid SCS.”

Helpful Report

Posted 3 years ago

“Below is my experience with SCS.. 1. Not everyone in the store knows how to use their own system. 2. Was given a quote which included excess and all which changed by 15% when Surveyor arrived to measure. Surveyor confirmed that the measurement of the house was the same as entered in the system but based on his survey, we need more than the estimate. 3. I called the store to understand why it is different and it took an escalation to the store manager to explain that probably the guy who did the calculations got it wrong. 4. I accepted that revised estimate. 5. When ordering, we were told that when the carpet arrives, we will be given a week time to pick a slot to get it fitting but when the carpet actually arrived after 5 weeks, we were given one fixed date ( no time ) to get the fitting done. 6. While placing an order, we specifically asked carpet to be installed in 2 slots as we live in this house and it is not possible to get all 4 rooms done in one go. We were told that the guy again missed capturing on Order and everything will be done in one go. It was not possible so we denied it and after few phone calls, they finally agreed to do it in 2 days. 7. I did not know the time when it will be installed until the morning of installation day and the guys said they are coming in 1 to 2 hrs. Don’t think that any decent company operates in this fashion. Also, there was no date/time provided for the second instalment. 8. Fitters arrived for the whole house carpet, installed 2 rooms and left stuff for the other 2 rooms at our place. I contacted SCS for the second installation and I was told that it will be done the next day by the same fitters when at the same time, the fitters were telling me that they are not coming to my place tomorrow as they have other jobs. 9. I spoke to the store and told them the same and then they said that have rescheduled another job and my job will be done the next day. 10. Based on their promise, I dis-assembled everything from those 2 rooms and removed the carpet. As usual, I was again not given any time by SCS but because I had fitter numbers, I called them just to check what time they are coming and to my surprise ( which was no longer a surprise given SCS ways of working ) they told me that they are not coming to my place. Wonderful !! Now I have no place to sleep, because I moved all the stuff from these 2 rooms to the other 2 rooms. 11. I called the SCS customer service number, was promise an update asap. Customer service team not able to reach store and operation so dropped emails which were not answered by 1 PM. 12. I called again at 1 PM and escalated to the customer support manager who has promised an update in the next hr. The carpet is not yet installed but I thought I had good enough experience to write a review of my experience with SCS.”

Helpful Report

Posted 3 years ago

“Last September we ordered furniture from SCS at Horwich. The store staff were good and we found what we wanted and that’s where the good stuff ends. Delivery was supposed to be mid to late November. Delivery was December. The furniture was assembled and the guys left before we could inspect it but when we did there was damage on one of the parts. We put a claim in for repair and we were told it would be February. When the part arrives with a person to fit it, there was a problem. The box was labelled correctly BUT the item dye was the wrong shade and the stitching the wrong colour completely. The guy then took a slice off one of the seams so the next part would match colour. Then told it would be May for a replacement. We were promised week commencing 10th May. No contact from SCS so after a phone call, the part had been received and sent to the repairs department to arrange a fitting date. Still no contact apart from a customer service person who, after discussions, then agreed to a discount. Still no fitting dates so decided enough is enough and we wanted to return the furniture and have a full refund. Several phone calls, voicemail left, visit to the store and further phone calls but still no response from SCS. Their aftercare is nonexistent, the company just seems to want your money and can’t seem to be bothered when there’s any issues. Whatever you do, don’t use this company if you want a pain free customer experience, take your money and custom elsewhere.”

Helpful Report

Posted 3 years ago

SCS is rated 1.5 based on 1,845 reviews