SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iam absolutely disgusted at this stupid place and their so called brilliant extended warranty bout a 3 seater and 2 seater recliner from them a couple of years ago cash may a add and the mechanism has went in my theee seater and they won’t replace it or repair the couch as their saying it’s wear and tear avoid buying anything from them at all costs”

Helpful Report

Posted 5 years ago

“Ordered 6 x dining chairs, was informed that delivery was 7 - 9 weeks. We debated and decided to place the order as they would arrive prior to my birthday. After 8 weeks I called to chase delivery to be told that they could take up to 13 weeks and that I was informed of this prior to the purchase and that I had signed the agreement. I was never told this as I needed the chairs for my birthday celebrations. I had signed for them but was told to sign for the order, nothing else. The chairs arrived this week, 13 weeks after I placed the order. I did try to cancel and go elsewhere but was told I would not get a refund unless they did not arrive within the 13 weeks. I was lied to and conned to secure an order, when I called for update, they did not know when they would arrive & could not find out. I will never shop with them again and I will always read the small print myself instead of relying on Staff that just want their commission.”

Helpful Report

Posted 5 years ago

“Yesterday you cancelled ! I waited 3 weeks for my carpet fitting, working it around a holiday and my granddaughters visit imminently, only to be told some lame excuse about a diary and a pink slip. Obviously overloaded they postponed it. If I wasn’t in the diary how did they know my carpet was to be fitted today...? We have had a sofa a cuddle chair and a hall&stair carpet from you....which still has an end of roll line btw.....but will not come back. Apart from my visit soon to the shop to complain.”

Helpful Report

Posted 5 years ago

“As part of our order for a 4 seater & 3 seater sofa we were promised a pair of scatter cushions as a good will gesture when missing from the delivery I promptly contacted the store we ordered from 3 times, strangely nobody was interested and what was a gesture to get you to sign on the dotted line has still not been resolved with the sales assistant telling me she didn't know they weren't free and I would have to pay for them still trying to resolve, beware false promises !!”

Helpful Report

Posted 5 years ago

“Ordered a sofa then got demands too pay inside 20 mins sofa arrived damaged had too fight for refund Now shop won’t answerphone too issue authorised refund DISGUSTING”

Helpful Report

Posted 5 years ago

“WILL NEVER EVER GO THERE AGAIN!!! On 31st May 2019 went to SCS Wednesbury and eventually purchased a sofa and chair, we were told there was a wait and charge for delivery after we had agreed to buy and eventually was delivered today 22nd June, we got rid of our large 3 seater leather settee to BHF and got it out of the property with no bother so did not think there would be a problem While we were purchasing the item we discussed the access to the property standard doorway and sliding door on entry and I signed on the dotted line where the saleslady told me to. the settee would not go through the front door due to its height, as the furniture would not fit through the door I went to SCS to ask for a refund, That was a laugh no way was the Manager going to back down he answered questions with questions and was most obnoxious he said he would not be able to re sell the suite as it had been specially ordered in, this is in a furniture shop full of furniture lol. There was no sign of goodwill and If the settee would not go through the door we would have to go elsewhere to purchase another suite, lots of firms give a few days leeway but I find this disgusting Because of his attitude I agreed to get a smaller sofa at a higher price, I felt like banging my head against a brick wall, have now got to wait at least 3 weeks before delivery DISGUSTING WILL NEVER GO THERE AGAIN”

Helpful Report

Posted 5 years ago

“We ordered a sofa that was cheaper than the usual price. The sales assistant tricked us into buying a sofa that looked ok but we were given the wrong information. We weren't given full information about the deposit and it is non returnable and non returnable. Their approach is just buy and we will do the rest. There is nothing they do to change it. Morally bankrupt people, but I suppose to be in a sales job - you have to be like that.”

Helpful Report

Posted 5 years ago

“THEY ordered the wrong colour and now will only change it if I pay 25% of the retail price. Arrogant store/area manager who claims his staff never make mistakes. I wish I had just ordered it online and I could have returned it, but now I'm stuck with a suite that doesn't match my décor. ** choose in store and BUY ONLINE**”

Helpful Report

Posted 5 years ago

“I purchased a sofa in store before moving into a new house. To be honest, at the time I was quite happy with the service on the day. I was quoted 5 weeks delivery time and everything was paid upfront. Five weeks later I still hadn’t heard anything so I called the store, only to be told that they didn’t know why I was told five weeks delivery, as it was actually eight ( I have paperwork stating 5). They also said they had no acknowledgment from the manufacturer which they thought was unusual. The staff member I spoke to said he would investigate and get back to me. Three days later I’d heard nothing so I called back. To my annoyance, the original person I spoke to had not followed up the query and had not made a note on the system. The second staff member did call me back and informed me that there was a ‘delay’ with the manufacturer but my order had now been put through as urgent, with the new delivery date being, surprise surprise, within 8 weeks. Although I appreciate the second staff member following up my query, I feel misled. I feel I was told the wrong information to begin with, or there was some kind of administrative error. The fact my query was not followed up the first time was poor customer service. And if there was in fact , a ‘delay’, I am disappointed that SCS do not contact customers to inform them. It feels like once they have your money they don’t care. I have a painful body condition, and if I had had the correct information to begin with, I could have made the informed choice to either not purchase, or make interim arrangements for my comfort at home. Not a happy bunny.”

Helpful Report

Posted 5 years ago

“Never again will we shop with scs ordered September 20th 2018, had our 3rd replacement electric corner sofa delivered yesterday n still it's not correct wrong colour again n the frame for the recliner is twisted again and does not fit flush with the rest of the sofa how hard is it for the warehouse to read an order and get it correct at£2500 per sofa someone needs the sack as I have told the wife they will keep replacing it till we have the correct sofa what we ordered so I would avoid scs if you are planning on getting a new sofa”

Helpful Report

Posted 5 years ago

“We ordered a three and a two seater Settee Brown and Beije colour on the 30th of December 2018, The agreement was that it would be delivered in 13 weeks and we sold our old suite and had to sit on beanbags for another four weeks waiting for it to arrive . It took 17 weeks later it arrived wrong colour, all Beije. SCS said it was the manufacturers fault. They have re-ordered the original three-piece suite and six months later we are still waiting for it. We have not received any communication between ScS and ourselves about when it will get delivered. This has got to be one of the worst companies that I have dealt with in many years. Never again would I ever deal with ScS. I paid cash upfront if I’d known what you people have gone through like myself, I would have cancelled the order and gone somewhere else. I have no choice but to wait.”

Helpful Report

Posted 5 years ago

“They don't deserve even one star. I placed an order for Laminate, it took more than 3cweeks to be delivered. On delivery, the driver left the laminate outside in the rain and it all got damaged.”

Helpful Report

Posted 5 years ago

“Absolutely furious! Within a year our sofa is falling to pieces! We've had three visits to attempt a repair. The third caused further damage! The last report said it is a manufacturing fault. SCS are not interested at all! All their guarantees mean absolutely nothing! We are now having to take legal action to try and get a resolution.”

Helpful Report

Posted 5 years ago

“Fantastic service by the manager great warm welcome with a coffee bought myself a Lazyboy and a carpet can’t wait to get it”

Helpful Report

Posted 5 years ago

“Had our leather suite repaired 3 times and only just finished paying for it, spray glue and tape seem to be the best they can do, recliners look awful...”

Helpful Report

Posted 5 years ago

“Can only speak as we find, SCS have always delivered on time or before expected delivery. The furnitiue we have bought from them arrived in perfect order, the men were brilliant and put the sofa bed together onsite, polite, helpful, efficient and professional. The carpets are tremendous value, fitters excellent, what more can we say, we are very happy with SCS and always when need arises go there first and usually find what we are looking for and at the best most competitive price. Thank you SCS we are loyal customers.”

Helpful Report

Posted 5 years ago

“Would give them zero stars .GIVE THEM A WIDE BERTH !!! if I could. Ten months ago I bought the Italian leather range recliner chair and three seater and now the leather is peeling from it on contacting SCS customer service well they were about as much use as a chocolate fire guard, never able to help or resolve. They asked for pictures to be sent in of the peeling which I did only for myself to contact them and a month later SCS said that they is NO FAULT with the peeling kid on leather. Contacted lawyers .”

Helpful Report

Posted 5 years ago

“Furniture was delivered and stains on carpet were left by delivery men, was promised a carpet cleaning kit, never turned up. Assembled the dining set, one of the chairs was missing the legs and the table wobbled. After being passed around 4 different departments and 7 different people over email / phone, asked to be compensated and was refused. Decided to get the item refunded and therefore collected. I was told my SCS someone would be around on the Saturday that week to pick it up. Waited in all day and no one turned up. After me emailing SCS and calling them twice was given another collection date, have still not received any apology from anyone at SCS for my experience with them. In addition to this they informed me they would be pausing the direct debit payments until this is sorted, upon ringing the credit company they told me they had not heard from SCS at all with the matter. Shocking service and will never be using their company again.”

Helpful Report

Posted 5 years ago

“Scs really are the worst company I've had the misfortune to buy from. When my recliner sofa arrived it was broken and I've had their repair person out twice. He confirmed it was broken on the van but they refuse to fix it.”

Helpful Report

Posted 5 years ago

“Would give no stars. What kind of carpet shop sells you a carpet, then charges you £29 for it to be delivered from the manufacturer to the warehouse - and then have to pay another £29 to have it delivered from warehouse to your address if you cannot collect yourself. After a two week wait our carpet was delivered - but it was the wrong carpet. The store agreed it was wrong and told us to phone the after care team. Their error but we have to pay for the phone calls. The after care team have told us to send photos of the incorrect carpet so that they can check we are what....not lying?? And if and when they agree there is a discrepancy they will contact the store and let them know they can order the correct carpet for us. Although the store agrees an error has been made, has seen it with their own eyes, they can do nothing till they get the go ahead from the after care team. Will never use this company again - and will also advise other people not to.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,808 reviews