SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,786 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,786 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“APPALLING CUSTOMER SERVICE - delivery date not honoured TWICE! wakefield SCS. paid for carpets in Nov24 to be fitted early Dec24. Still waiting. Do date. No contact. carpets order in November, with agreed delivery date of early Dec. the delivery date was a deal breaker when we were shopping around. told carpet available for fitting end of Feb and no apology. here we are now 29 feb 24 and still no carpet, no date, no contact, no apology.”

Helpful Report

Posted 9 months ago

“Shocking I've had my sofa a year and complained twice both times being told that I should sit on the other side to even out the shocking sinking of one cushion. Sofas are great if you don't want to sit on them . Zero help from the extra cover I paid for . Please people take my advice and avoid this company”

Helpful Report

Posted 9 months ago

“We payed approx £2000 for a 3 seater and matching 2 seater sofa literally 21/2 to 3 years ago there is only myself and my husband that live in my house and use these sofas for the past year the cushions you sit on are knackered the foam is so flat it's ridculous such poor quality we are having to have the foam replaced in all the seated cushions as we both have bad backs and they are so uncomfortable .we purchased the better foam cushions from the store we thought total waste of our hard earned money not impressed with the wear ability would never purchase from here again.This is our 2nd purchase from this store our previous suite lasted 10 + years so it's definitely quality gone down hill cheaper materials being used, the foam company we are using to replace the seating has said that the foam used is of very poor quality please bear this in mind before you purchase your new suite its a costly purchase and I expect more for my money !”

Helpful Report

Posted 9 months ago

“Issue with flooring that was supposed to have a 25 year wear guarantee. A technician came around to assess and said it was a fitting issue. Was then told by the store manager if it was a fitting issue it would have shown up a lot sooner than 4 years after being fitted. The store employee who we bought the product off also recommended the fitter. After numerous back and forth they have decided it’s not their fault. Disgraceful customer service AVOID!!!”

Helpful Report

Posted 9 months ago

“Bought 3 and 2 seat sofas ,arm cushions were ,there are gaps at the bottom seating area that we can see right through .we did complain ,did get a visit from one consultant told us nothing was wrong ,we complained again got a nice guy who put more stuffing in arm cushions ,but can’t do anything about the gaps .we have had the sofa for a few months now seats have lost their firmness .wouldnt advice anyone to buy from these stores”

Helpful Report

Posted 9 months ago

“The carpet we ordered with SCS was not only measured incorrectly leading to a large gap on our stairs where they ran out of carpet, the fitting was awful (we can no longer close our bathroom door because of it) and the carpet in the bedroom is clearly faulty with an obvious line running through it. SCS customer service has promised to call back with details about how to resolve the issue but after 2 days, several phone calls and broken promises, I'm still waiting. Just awful. I'd never use them again and will be warning off everyone I know.”

Helpful Report

Posted 10 months ago

“I bought the drake sofa and cuddle chair June 2023 costing me over £2000 after 6 months I began getting white sticky patches on the chair .they sent someone out to look at the furniture and he also pointed out that it was on the sofa as well he done nothing only asked me if I had contaminated it myself I’m 72 years old I haven’t heard from them since they came out”

Helpful Report

Posted 10 months ago

“My wife and I spent over £2000 on this Two Seater Sofa, Chair and footstool In August 22 (Six Months Ago) We thought it would get more comfortable with time. Not so and subsequently my wife has had to visit the GP with a very sore Tail Bone at the bottom of her spine from sitting on the couch, the chair that I sit on isn’t very comfy either. What is going to be done about this ? I will take this to every Social Media. Data Base in the UK plus, I am also going to speak with Raw Deal as well . We are both disabled pensioners age 67 and 69 and cannot afford to be throwing good money away just to make ourselves unwell. I will give SCS a chance to make this right before I take it further Regards Alasdair & Hilary Davie Cove Bay Aberdeen”

Helpful Report

Posted 10 months ago

“5months wait and still counting.. Ordered suite in August delivery early December..December told delivery in January..now told our order was cancelled but by who nobody knows..manufacturer has no fabric..delivery date unknown……disgusting customer care”

Helpful Report

Posted 10 months ago

“After paying almost £4000 for two sofas from a lovely salesman in the showroom in Dec 2022, we feel very let down by after sales/warranty side…had issues within 4 months and company not prepared to do a thing even though a technician said that the seat had definitely gone defective and he would order parts, his manager overruled him and now we are having to take the matter further, following months of calls and emails, extremely deceitful behaviour from warranty company. We waited four months for delivery as well. Never buying anything from SCS again and will be warning everyone we know.”

Helpful Report

Posted 11 months ago

“Friendly and efficient well informed staff member at Ipswich branch. Helped us with the purchase of a settee. Staff member Ciera.”

Helpful Report

Posted 11 months ago

“My sofa has developed a fault whilst still under guarantee but I cannot get them to even consider having a look to recurve fault unless I pay a call-out fee The quality of the furniture is abysmal avoid this company at all costs if you do happen to buy from these do not pay for installation as I did and had a delivery driver putting furniture together whilst openly stating he didn’t have a clue what he was doing so I ended up with chairs with legs fitted back to front”

Helpful Report

Posted 11 months ago

“Bought a 3 seater and a 2 seater from these cowboys after a few weeks the cushions on the 3 seater caved in .After getting in touch with scs they sent someone out to have a look at it and decided it was not a Manufacturer fault and are not prepared to fix it and said I would have to pay £500 to put it right. Do not buy from these people customer service terrible Avoid Avoid Avoid”

Helpful Report

Posted 1 year ago

“Very pleased exceptional delivery guy’s friendlyhelpful . The weather was awful pouring rain but they had a smile on their faces. Well done Kev and Aaron. Personal reference code BDW-436-651”

Helpful Report

Posted 1 year ago

“In February 2023. We ordered a lovely sofa for our holiday home. A home that is privately used and not rented out. The sofa was delivered in April 2023 - Within 4 weeks, cushions had split and the staples that hold the material under neath had come apart. The sofa had been sat on twice. Many phone calls later and an incredibly sarcastic and unhelpful male advisor, a refusal of help re repair dates. I have had to go to the ombudsman who has taken on the case. We are now in November 2023 and we have now had our brand new sofa repaired but still no sign of the agreed compensation”

Helpful Report

Posted 1 year ago

“Sales to delivery staff was excellent Mike (717) and rice(294) were helpful on delivery.”

Helpful Report

Posted 1 year ago

“I don't normally write reviews but on this occasion I feel the need to...I had my hallway carpet fitted...I was told to take up all the old grippers on the stairs and landing, otherwise they would not fit the carpet, My grippers were virtually in great order but i ripped them up which took some effort...The two men thst came round to fit the carpet established at the time of fitting that I was single (women on her own)and did a rubbish job of fitting carpet, no grippers, not much glue as carpets lifts...I complained to SCS and guess what, they wanted to send the same two guys back out to me to put it right...I felt uncomfortable with this, these guys even tried to sell me carpet from back of their van for other rooms in the house....I won't use them again”

Helpful Report

Posted 1 year ago

“The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I have to be the biggest Sapp on the planet paying a total of £870 for a chair that is worse than the one I gave away.”

Helpful Report

Posted 1 year ago

“Went to my local SCS today at silverlink Wallsend the sales man on the floor would not leave us alone to look and make our own decision he drove us out the door because he was so pushy”

Helpful Report

Posted 1 year ago

“Bought 2 G Plan sofas which still smell 6 months after delivery. I have raised the issue 3 times, received a visit from a technician who advised he never smells an issue. In my opinion they are charlatans!”

Helpful Report

Posted 1 year ago

SCS is rated 1.5 based on 1,786 reviews