SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TO THE ONE BELOW CONCIDERING TAKEING COURT ACTION ON SCS ,BEWARE MATE WE JUST TOOK THEM TO COURT AND LOST OUR CASE UP TO NOW £285 PLUS COST TO COME ALSO WATCH OUT FOR THE BUNCH THAT STICK UP FOR THEM .ONCE YOU LET THEM DO A REPAIR JUDGE RINGER COMES DOWN ON THERE SIDE TAKES EASY ROUTE OUT THE CRAP COMES FROM CHINA HENCE THE TEN WEEKS WAITING LIST .THERE LAW STATES YOU GOT 30 DAYS TO REPORT IT AND IF YOU LET THEM DO A REPAIR ITS CURTAINS FOR YOU.LET ME KNOW HOW IT GOES ITS 1-0 TO THEM BUT ITS ONLY HALF TIME.GOOD LUCK MATE”

Helpful Report

Posted 7 years ago

“WHAT A BUNCH OF JOKERS ONE END OF THE SUITE THE CUSHION AS SANK THEY CAME OUT AND REPAIRED IT THEN ADVISED I SIT THE OTHER END .I FORGOT ITS JUST FOR SHOW IDIOTS”

Helpful Report

Posted 7 years ago

“Took out insurance on corner suite. All seams on cushions started coming away, due to Material fraying. Phoned insurance up and they said, they would send somebody out but If fabric has just frayed it's nothing to do with them. But if seam came loose due to stitching they would fix it. Rang scs customer service to tell them about insurance. They said they could send somebody out for a charge of £75. And hopefully they could resolve it when they came out. I asked if they bring a sewing machine and she said "no all furniture is sewn by hand!!!". I only paid the insurance as they told me in the shop I would be covered for everything, but scs and insurance just getting out of it anyway they can. Very disappointed in them”

Helpful Report

Posted 7 years ago

“Product is poor quality not fit for purpose,insurance do not cover any faults,customer support service the worse I've ever come across will have to take scs to court to get problem solved as I am sick of going around in circles 😡”

Helpful Report

Posted 7 years ago

“Absolutely disgusted by this company! Do not order from here or do so if you want to wait longer then 3 months for a sofa. (Yet to still be recieved) Me and my partner moved into our new home nerly 3 months ago now with still no sofa as when we ordered they first said 'sofa will be no more then 4 weeks', 4 weeks later we had a phone call from scs saying the fabric we wanted was discontinued which was the first problem, we went into the store to then choice another fabric, we should of cancelled then but thought we would give them a second chance, never give them a second chance!! 4 weeks after that still no sofa, we did have a phone call saying that our sofa was to be delieved on this saturday which we had a phone call yesturday saying that the sofa has not arrived to the warehouse therefore they cannot deliever the sofa! It is due to get into the warehouse on the 15th next week but we still have no confirmed date of when the sofa will be with us nor where it even is, most of the staff at scs cribbs causeway are very arrogant and rude towards us as we keep calling to see what is going on, not experienced enough in knowledge or either customer service! So many more issues but i'd be writing a book if i carry on! I broke down in a absolute state when we got the phone call to say our sofa wasnt being delieved( also 7 months pregnant) so i am more then stressed and can't stand to just lay on a bed no further! Not one to moan and have never put out a complaint but i'd like to help further customers to know never give scs a second chance!”

Helpful Report

Posted 7 years ago

“""We need to get this place closed down wat a pile of crap I have recently bought they are all smiles wen you go in cant do enough to for you but soon as you give them some money it's all downhill try getting any back they don't want to know pity the credit people don't hit them on the head mind you prob all in it together my suites falling apart a lot quicker than I can get it repaired its guaneted for ten years be lucky if it last two ,you have been warned keep out”

Helpful Report

Posted 7 years ago

“Took scs to court today and lost our case😂 Within 3 weeks of our suite arriving I noticed something wrong with a bottom side panel scs sent out there magic man who took it apart said frame as snaped he bodges it up as they do bit old wood out is van glues and screws it then fills in is report and puts damaged in transit mishandled scs did not want to know why should they got there dosh so stuck then in court 285 pounds and lost because judge ringer said you let them repair the suite ,I would advise anyone to think twice about these bunch of rip offs and the clowns that repersent them but we are going to seek more advice I just paid 1900 pounds for a bodged up suite from China that's why it takes 8 weeks to come I am 300 pounds down but I will get it back 5/9/17”

Helpful Report

Posted 7 years ago

“""ordered a parker knowle 3 seat recliner last year from Bedford branch, with a sale price of £899. Talked to the salesman while we were sat on the recliner and told him this was the model we wanted. He got a colour book out and the wife chose the colour and paid £250 deposit. She went back 4 weeks later to find out delivery date and pay the balance. While she waited she noticed someone looking at the same sofa, and turning the sale price over. She saw that it had different prices for recliner, and when the salesman got back to her, she checked that we had ordered the 3 seat recliner. It appeared that the salesman had quoted us the sale price for a static model. My wife rang me and I came in and told them we had ordered the recliner advertised at the sale price of £899, and had agreed it was the same model we were sat on. The manager was called and told us to check the invoice. It stated " Shrewsbury 3 STR" My wife and I are in our late 60's and the wife thought it was a 3 st recliner. I offered my card to buy a more expensive suite, and asked the manager to refund her deposit, and I would take a £2000 sofa on 4 years credit. The manager refused and even the young sales man who had shown us the sofa we liked the look of, was confused. We went away and were told to contact head office, we then got told it was nothing to do with them and to go back to the store manager. This was a clear case of misleading sales tactics and exploitation of elderly people. I then checked trust trader and the first few hundred pages had glowing reports. I then checked right to the back of the pages and found some horrific stories about SCS. There is even a facebook page with negative comments from ex staff and unhappy customers. We got no where with Bedford branch, and I proceeded to warn people about the SCS tactics and lousy after sales service. I have by my estimates managed to persuade people who were looking for sofas and furniture, to check the reviews on SCS and have roughly cost them lost sales of approximately £ 8000. I will continue to advise people I meet, on the information I find on various consumer sites, and when I find a comment section, I will repeat the experience we had with SCS. We eventually purchased a 3 seat leather recliner from DFS. It is very comfortable and I was able to strip it right down, and was very pleased with the construction I found. I also believe SCS import sofas from overseas, and there have been some occasions where salesmen have allegedly claimed the sofas are made in the uk, but office staff have let slip they come from Indonesia or malasia. I cannot believe a company such as SCS would rob a couple of pensioners of £250, turn down an order for a more expensive sofa, and treat us with contempt when we tried to negotiate a new deal. The manager at Bedford has probably gone now but SCS should really get itself organised. We were told to contact a chap called Jordan and we left a message. No one contacted us.”

Helpful Report

Posted 7 years ago

“I purchased two settees in April 2015 they were a day late coming or though they assured me they would be delivered on the delivery date have problems with one of the cushions sinking they came out and fix that but have now a problem with the material on one of the foot rests but c but have now a problem with the material on one of the foot rests but SCS are not interested you can see that it's a manufacturing fault that they are not willing to even come and look at it”

Helpful Report

Posted 7 years ago

“Sales staff were knowledgeable and helpful it was the lack of service in fitting the carpet which is unacceptable. The fitting day was agreed at the showroom and I was told that we would receive a call 30 mins before fitting. This did happen but at 17:30 in the evening. For this I did not even need to take a day’s leave. I also cannot believe that SCS hide behind the concept that the fitting is a contract between you and the fitter where the customer pays them directly. These days a higher level of service is expected from companies and this seems to be something out of the 80’s. After a 45min period where people seemed only interested on getting home the room has been left for me to finish with carpet trimmings and loose tuffs everywhere with the parting words of “leave it an hour before vacuuming”. If I could offer advice to SCS it would be to employ your own carpet fitters which have the time and skill to fit the product you have sold. What is the point of your salesman doing his best work if it is to be undone so quickly by the people you use to fit the carpet If you want a carpet fitted with care and attention go to a store which use their own installers where the company you have paid takes responsibility for the sale and fitting.”

Helpful Report

Posted 7 years ago

“Scs is rubbish would not deal or buy off them I order 3 piece in November 2016 they deliver it in February 2017 was wrong one had to go pick another one it only took till end August 2017 for new one they promise you everything in store but once you paid deposit the customer service afterwards is terrible beware don't buy off this company .”

Helpful Report

Posted 7 years ago

“Ordered a crushed velvet settee and chair took ocer £1300 for it CASH then when the furnature was delivered in april 2017. Within 1 month the settee cushions were tearing so called scs and its now ghe end of August and still no replacement and all they say is its in the post ? WHERES IT COMING FROM THE B#####D NORTH POLE BY REIGNDEER.... SPEND YOUR MONEY ELSEWHERE SCS WILL NOT HELP YOU.”

Helpful Report

Posted 7 years ago

“can everyone on here go on trust pilot? i looked there first now i regret ordering from them after seeing this site :(”

Helpful Report

Posted 7 years ago

“don't make a complaint. If you dare a senior manager will accuse you of lying and fraud. I think you will find this to be deformation of character. Their driver dropped a sofa in my garden from a great height, which caused damage to my property and also the sofa. to cut a long story short I refused the delivery and cancelled my order. I raised a complaint which I was fobbed of with excuses for months, to finally be accused by 2 senior management of SCS to be defrauding them to remodel my front garden. I have better things in my life to do than worry about defrauding a slanderous company that accuses their customers. Shop here are your own risk and sanity NEVER will I ever buya single thing from this slanderous company.”

Helpful Report

Posted 7 years ago

“Sofa ordered 4 months ago, delivery specified for 14th August 2017, now told a further 4 weeks delay and left without a Sofa. Also looked online and found many similar examples of poor customer service from SCS as well as alarming complaints about the leather peeling from customers who have purchased the same Sofa so really very stressed now. Have been on Facebook page to see if anybody else has managed to get any of the issues resolved as it seems SCS are leaving a trail of unhappy customers: https://www.facebook.com/groups/680820585450081/”

Helpful Report

Posted 7 years ago

“A complete shambles of a company. Quick enough to sell you the product and then 'bang' all semblance of customer care or assistance goes out of the window. Constantly try to screw you for every little extra penny and then send the most half arsed and unhelpful carpet fitters around. An example, of which there are many - I was told they would not fit a 90cm x 114cm patch of carpet under the strairs as it was not on their plans. This despite me having my entire house carpeted top to bottom at a cost of near 5k, and their own staff member having measured this area. Poor service, penny pinching, lack of crm system, ill trained and rude shambles of a company. Avoid!!!!!”

Helpful Report

Posted 7 years ago

“paid nearly £3000 for a suite and another £350 for insurance after couple of years chair sagging frame broke or parted on arm we were told this insurance covers everything but try an claim from castelan they had no intention of repair from the start that is not covered different to what i was told when handy over £350”

Helpful Report

Posted 7 years ago

“The worst service I have ever witnessed in my life. Absolutely appalling. Worse than very poor. Bought a carpet 3 weeks ago from SCS at the metro centre, it was meant to be delivered on Monday so somebody waited in all day long, to which the delivery man phoned my husband and said he would be here between 2-6. Never showed up so my husband rang him to ask where they were and he said the job they were on was s nightmare so he would be around 7.30 8.00. The delivery guy rang at 8.15 to say that it would be 10.30 before they could get here? So that was the first joke. Because obviously we aren't going to have some idiot putting down a carpet at 10.30 a night. My husband rang up and complained the next day, so they promised the guy would come on the Wednesday at 4.30 since that was convinient for us. And he's never showed up. So we have gone and got a full refund and would ever ever use this shit company ever again!!!!!!!!!!!! Baring in mind our furniture gets delivered tomorrow which isn't going to happen now because they carpet isn't down!!”

Helpful Report

Posted 7 years ago

“What can I say wish I'd of done my homework first before buying from this company, ordered over 3 months ago, we put the date back a week, to be told today it's not even been shipped, so another 5 week with no sofa . The sales man just told us what ever we wanted to know , to get a sale!!”

Helpful Report

Posted 7 years ago

“Aftersales care are absolutely appalling Long story, over 9 months, cut very short I had to refer my case over to Barclays Financial Services who cover my interest free credit loan to deal with this query under section 75. SCS wanted to charge me £75.00 non refundable to send out their engineer to confirm if the sofa was defected or not. Barclays instructed an independent inspection to be performed by HomeServe. HomeServe deemed that the whole suite, 3 seater and 2 separate chairs, had a defect. Barclays advised even though the suite was 2 years old they instructed SCS to fix the defect. From a customer point of view, I am still paying for a sofa that has a defect. SCS have been paid in full for the price of the suite a month after I purchased. For further information SCS do not replace whole suites if defected, even though at point of sales they will tell you they do. Also they tell you SofaGuard will resolve defects, well they don’t and basically SofaGuard is not worth the paper it is written on. SCS 3 months after report of defect was submitted arrived at my house to replace fabric. They replaced 3 seater fabric and claimed to have “forgotten” to order the material for the 2 chairs. After another 6 weeks of trying to resolve myself with SCS I again had to speak to Barclays. SCS are now saying it is not cost effective for them to fix the defect on the 2 separate seats and they are providing options that mean I am further out of pocket and still have to deal with these cowboys. Barclays are pursuing this further at a higher level. I can’t even complain to the ombudsman as they have had dealings with SCS before and don’t get any further so now refuse to assist any users who have issues with this company. This company is an absolute joke. Based on the queries on the SCS complaint board I am not the only one who is frustrated by their lack of interest when something goes wrong. They like to wash their hands of any issues after the sale. I have tried to resolve this at shop level, ie SCS Speke, who then bounce to head office who literally take no responsibility once the sale has been completed. They were forced to resolve this by Barclays but then where incapable of fully resolving the issue. SCS have had their money and that is all they care about. In the meantime I still have a suite that 2 of the chairs still has a defect.”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,808 reviews