SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,848 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,848 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering furniture on November 8th 2019 we were assured our requested delivery date of February 7th 2020 would be ABSOLUTELY NO PROBLEM , WE WERE ASSURED ON SEVERAL OCCASIONS DURING THE ORDER PROCESS Yes you have guessed correctly !!! It didnt happen we are still waiting , i suggest you avoid dealing with these charlatans at all costs .”

Helpful Report

Posted 5 years ago

“Spent nearly £4000 on carpet and leather 3 piece suite (for the second time in 3 years). One of the chairs got delivered damaged and because of the matching of the leather the whole suite needed replacing. Problems so far. When the replacement got delivered 12 weeks later it was incorrect. I ordered chocolate brown with contrasting beige/prado stitching and piping, the new suite was all one colour. This again didn't appear to be any problem and was offered another replacement. However after another 12 weeks I received a call form the manager of the store asking what it is I want doing as it has been going on for a while now. When I asked why my suite wasn't being delivered as I was told by the store sales person, I was informed that no such re-order had been placed as they are no longer doing the contrasting detail. I was told I could keep the existing suite (with damaged chair valued at £920) if I was prepared to accept £420 compensation. Needless to say they can come and collect the lot and I will go elsewhere with my hard earned money.”

Helpful Report

Posted 5 years ago

“We purchased a Corner sofa in October and it was delivered in December, on arrival we noticed rips on the corner section and the delivery drivers stated they will inform scs and we will be given a call back the next day, the next day arrived and no call back so we called them they asked us to send some pictures and we did, a week later we still hadn’t heard so we called them to be offered a repair and £80 off the price of the sofa, we refused and was told a manger would call us back a week later no call back so we rang again to be told 24-48rs we would get the call back! A week past and we finally got the call the last started with “you rejected the offer what do you want to do” we said we want a new sofa, she said well that range is no longer available so will need to chose another sofa! We was like ok how do we do that she stated you will get a call from the online sales team tomorrow and hung up! The next day we got the call and said we had looked online and chose another sofa, we told them the make and colour they then said we don’t do that here as you got finance so a new agreement needs to be done so you will get a call back before 10pm at this point it was 5pm! We did get the call and we purchased another sofa and was told the old sofa would get collected at the same time the new one gets delivered in 8 weeks time, we agreed to this as we didn’t want to be without a sofa! The next day we get another call saying our old sofa is being collected this week, we advised the person on the phone the previous day told us we could keep it until new one arrives they paused and said said oh yes I can see this in the notes and hung up! Scs need to speak to each other and have better attitudes towards customers! We will see what happens now when or if the new sofa arrives, I don’t have much faith as from start to now it’s been 5 weeks to get anywhere with them”

Helpful Report

Posted 5 years ago

“This I find difficult to understand. At my sons house to be here to help with the children whilst some (quite a few) carpets are being fitted. They have followed SCS instructions and removed all the furniture. They were told that this was all that was required after having asked for confirmation of this. Carpet fitters eventually arrive after having a few cancellations. They stated that they could not remove the carpets due to CROSS CONTAMINATION and as such would be well within their rights to leave. When my daughter in law suggested calling SCS they stated that they would just be told to leave. HOWEVER....... They could remove the old carpets for an extra cost....... So much for CROSS CONTAMINATION...... IT IS OBVIOUSLY RENDERED INACTIVE IF YOU PAY EXTRA MONEY .......”

Helpful Report

Posted 5 years ago

“We had our sofas delivered on the due date but had a very upsetting experience with the initially designated delivery people from the midlands. The cheeky B---- told us that they were delivering the goods on 15th Nov, 6 days ahead of the due date arranged with the shop when ordered. She then said if you do not take it when I say you will not get it before January. I explained that it was not possible because of home alterations. So I went to the shop and they said that they would sort it. They rang me in the afternoon and said the agreed date would be honoured, which it was. The final delivery guys Colin and Mark from the Seaham depot (not from the Midlands) who delivered the goods were more than helpful and set them all up and explained all we needed to know about the care of the furniture. The Retail World Gateshead branch persons that we initially dealt with were most helpful and we cannot knock them. I have read some of the other reviews and it seems as though we have got away lightly, Lets hope it stays that way.”

Helpful Report

Posted 5 years ago

“Ordered sofa etc and 2 extra cushions. All arrived ahead of schedule and were lovely EXCEPT the extra cushions were the WRONG MATERIAL. Attempted to get these replaced which I was told would be done. Now I have a beyond frustrating problem. Store has the cushions and I am constantly ringing to ask when they will deliver - no joy. Head Office say ring back …… whenever ……….. no joy. Complaint to Manage elicits an email reply saying store will contact me re delivery. Next day at 0827 I get a phone call from HO asking me to ring to arrange delivery. I ring the number, open from 8am to 8pm, at 0833 and 0845 to be told line opening times at 8am to 8pm and to ring back when open and call disconnects. Emailed Manager and email, sent the previous day, bounces back. Called her number and had to leave a message. What is going on is poor communication and I have given up hope of ever getting the cushions or my money back which was £100. Good furniture, abysmal communication. Why does the customer have to go all this running about? Why does the call centre ring at 0827 requesting I call back to arrange a delivery and at 0833 and 0845 it says it is closed? I have a job of work I must go to and a life with sufficient problems to sort out THIS ONE IS ONE WHICH SHOULD NOT BE HAPPENING. Frustrated and angry.”

Helpful Report

Posted 5 years ago

“I was not informed that I was expected to pay £29.99 delivery? What delivery it went to the store, collected by fitters and fitted which I payed for on fitting. When I purchased the carpet I was not shown any figures but told that my quote would be emailed to me which never arrived until the guy came to measure then he emailed my order and total cost. I was told that the fitter would ring the night before to arrange what time the carpet would be fitted. No one rang until I rang in the morning and then the fitter rang me to arrange a time. Very poor customer service”

Helpful Report

Posted 5 years ago

“As part of our order for a 4 seater & 3 seater sofa we were promised a pair of scatter cushions as a good will gesture when missing from the delivery I promptly contacted the store we ordered from 3 times, strangely nobody was interested and what was a gesture to get you to sign on the dotted line has still not been resolved with the sales assistant telling me she didn't know they weren't free and I would have to pay for them still trying to resolve, beware false promises !!”

Helpful Report

Posted 5 years ago

“WILL NEVER EVER GO THERE AGAIN!!! On 31st May 2019 went to SCS Wednesbury and eventually purchased a sofa and chair, we were told there was a wait and charge for delivery after we had agreed to buy and eventually was delivered today 22nd June, we got rid of our large 3 seater leather settee to BHF and got it out of the property with no bother so did not think there would be a problem While we were purchasing the item we discussed the access to the property standard doorway and sliding door on entry and I signed on the dotted line where the saleslady told me to. the settee would not go through the front door due to its height, as the furniture would not fit through the door I went to SCS to ask for a refund, That was a laugh no way was the Manager going to back down he answered questions with questions and was most obnoxious he said he would not be able to re sell the suite as it had been specially ordered in, this is in a furniture shop full of furniture lol. There was no sign of goodwill and If the settee would not go through the door we would have to go elsewhere to purchase another suite, lots of firms give a few days leeway but I find this disgusting Because of his attitude I agreed to get a smaller sofa at a higher price, I felt like banging my head against a brick wall, have now got to wait at least 3 weeks before delivery DISGUSTING WILL NEVER GO THERE AGAIN”

Helpful Report

Posted 5 years ago

“The staff member miscalculated the flooring, and so price (rectified amicably). Also did not put range of flooring on order so delaying by wrong flooring being delivered (correct one delivered). Preferred choice advised after out of stock. Incomplete 2nd delivery futhur delaying the fitting. Still do not have written order for the flooring actually supplied, as original out of stock for 6-7 weeks. Not a good, smooth service”

Helpful Report

Posted 5 years ago

“Ordered carpet for flat after surveyor confirmed the sizes, which was a little more, no problem. Tried to arrange fitting but fitters did not appear to want to come 70 miles, after various attempts by the office to get it organised (although they did last year !) Had to wait for the manager to call me back in a couple of days as staff were off. I ended up ringing back and they said no problem and it got booked for the 10th of the month. However, received a phone call on the 7th saying the fitter wasn’t going to be down my way on the 11th and I would be getting it done on the 15th ! Really! I had storage to vacate which was organised (for the 11th plus a days holiday)once I booked the carpets. Ended splitting my removals so the big items were done on the afternoon of the 15th. I was lucky the removal company were able to fit this in. When the carpets were fitted and I paid the fitters, I was told I had not paid them the correct amount so I had to ring up the branch and check. However, it appears that I should of been advised of the new amount to pay as I needed more carpet when surveyed, but I wasn’t, so not happy all (understatement!) in about that experience !!!! When complaining to SCS (apart from the carpet guy) they really do not seem to be interested. Not even their HQ cared !”

Helpful Report

Posted 6 years ago

“Awful experiences with SCS. Carpets that didn't fit the rooms properly, no communication about this. Re-ordered carpets in the correct size and was told 2-3 weeks for delivery. Then had an email (no phone call) saying the carpets would now not be ready for a further 6 weeks. Eventually received a phone call on the day they were meant to be coming originally to say just to let you know they're not coming today! Carpets then took 5 more weeks so booked in 6 weeks just to be on the safe side. Meaning a total of 10 weeks with no furniture or carpet in the bedroom except for a bed. Offered a minimal compensation fee for the inconvenience which surprise surprise there has been no sight of despite being told it would be issued 48 hours after fitting. The only positive was the carpet fitters were very efficient and did their best to work around my availability. Would use the fitters again but definitely not the shop!”

Helpful Report

Posted 6 years ago

“I purchased a Corner Sofa from the Endurance Range. In the store it looked and felt lovely. When mine arrived, I was disappointed as the level of the head rest seemed lower in the corner arrangement to the rest of the sofa. The delivery driver said there was nothing that he could do and I was to phone the store. Anyway it was 2 days before Christmas, and I decided to leave it until after boxing day. Meanwhile I then noticed that the stitching wasn't level and there was a large gap on the corner arrangement, also the material had begun to pucker up as if the padding underneath had gone flat. Anyway to cut a long story short their repair man came out to have a look (weeks later) and said this was normal and all he could offer was a repair, I declined this as I knew this would then happen again on the replacement, the quality of the goods used to manufacture were poor. I eventually had the sofa collected and received a full refund. Be warned the word ENDURANCE does not stand up to its name. You hear so many horrible stories on here with customers struggling to get any where, I just want to let you know that you need to put everything in writing as I did (by e mail) my first was when the sofa was only 10 days old. It was ignored at first, but be pushy, don't be fobbed off, If you have problems within the first 28 days(and you put it in writing) you CAN demand a refund even if it then takes them forever to sort it out and collect it. Make a paper trail, don't use the phone. I have since ordered another sofa from Frank Knighton, the quality is so much better. The sofa that you see in the SCS showroom appears to be made better than the inferior quality one that arrives in your home.”

Helpful Report

Posted 6 years ago

“Misleading advertising. ‘Free Fitting’ on carpets is not true. They deduct the cost of the fitting from the sale of the carpet, then they proceed to tell you that you have to pay the fitters on the day of fitting..how does that count as FREE FITTING 🤔”

Helpful Report

Posted 6 years ago

“We ordered a 3 seater settee from their Cheltenham store, last one in stock so could deliver quite quickly if we had this one. True to their word delivered in 5 days but they sent a 2 seater and a completely different design. When we rang the store they realised it was still on the shop floor. Still waiting for it to be sorted, will definitely not use again or be swayed by the salesman’s patter.”

Helpful Report

Posted 6 years ago

“After the settee arrived I started to itch quite badley , thinking it was different washing powder etc then came to the conclusion it was the sofa after placing my sleeping bag over the settee , I paid £2.300 for the settee with the protection of the settee and cover , but would love a reply and a answer to this problem because I can't have a sleeping bag on my settee for the duration of the settee. Worse things happen in this sorry world and people can be dramatic, but I'm been truthful and it's not nice for me at the moment specially when you get in from work etc . P.s just giving you the idea of the problem and I'm still itching now with the sleeping bag Many thanks Dave”

Helpful Report

Posted 6 years ago

“Purchased a recliner leather sofa just under 3 years ago. Leather is cracking badly and recliner mechanism has been fixed twice. Both times have had a right fight and complaint to argue it should be covered under warranty/guarantee. In contrast our other leather sofa is 10 years old, slightly cracked but still working.”

Helpful Report

Posted 6 years ago

“Half the house was carpeted via SCS. Staff in store were polite but we had cancellations, wrong products delivered. Damaged products, damage to our walls and skirting. Rude fitters, and expect to be left with ALOT of mess (not bagged or anything!). The actual carpets in the end are nice and good value, but not worth the massive hassle of using this company.”

Helpful Report

Posted 6 years ago

“Do not use scs. Rude rude rude salesman in store(Northampton) terrible advise given from the guy who came out to measure for the carpet and terrible carpet fitters! Wish I had read reviews first. Never ever again. Would not expect this from a so called reputable company. Wouldn't have minded if we had payed peanuts but we didn't!”

Helpful Report

Posted 6 years ago

“Quality of sofa is shocking paying £5000 for lazy boy the backs are wobbly an the sofas have sank they are not comfy anymore they are flat. Came damaged am still waiting for it to be fixed the electric buttons were damaged had to order new 1. Paying that amount of money for a sofa i expect to last and not flatten to keep it's shape”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,848 reviews