SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,844 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a carpet using the fitter recommended and arranged by SCS. Fitter did a bad job and SCS have said not their responsibility. Worse they won't provide me with any of the carpet fitter's details and he's not responding to messages so I can't make any kind of claim against him. SCS just keep shrugging their shoulders ad saying not their problem. Would never buy anything from them again.”

Helpful Report

Posted 8 months ago

“If I could give less than 1 star I would! I paid just under £3,000 for a suit that is not fit for purpose! the chairs and the sofa colaps/no support on 1 side when sat on, the technician that came out said it was my fault because of where I sit on the furniture!? How the hell does he know where I sit? he then told me that that's just the way they are made now! cheap and shoddy! his words not mine, I am a pensioner and feel totally ripped off!”

Helpful Report

Posted 8 months ago

“Anyone thinking of buying from scs do yourself a favour and stay well clear I purchased a corner sofa and armchair and dinningeroom table and chairs they post delivery date several times when they eventually delivered they fitted the legs back to front on the chairs and when I complained about a fault in the sofa they charone £75 to visit and confirm the fault which happens to be 4 missing springs poorly fitted during manufacturing but refuse to replace cushions damaged due to having no springs benothem they are by far one of the worst companies I have dealt with ever and I was a virgin media costumer for years”

Helpful Report

Posted 8 months ago

“Followed around the store and watched making me feel very uncomfortable. Staff interrupting private conversations and then when you speak to them they go into hard sell mode. I walked out after telling a staff member I didn't want the warranty but tried to tell me I needed it.....I highly recommend not going here. Absolutely hate hard sell and the sculking around you.”

Helpful Report

Posted 8 months ago

“Went in to buy a recliner chair for my husband. Staff were lovely and we were offered a chair that was in store on a slightly discounted rate. This was because the store was going to be having a refurbishment. We were told that the chair would be delivered on 29/07/2024 which we agreed to. A week or so Later we received an email saying would now be 19/08/2024. We tried to call branch however it’s a central number. We called central number & were told it would be looked into and branch would call us back. Nothing came. I then posted a message on social media and was contacted via DM for details. I provided details and was once again told they would contact me. We are now ten days later and nothing. They are not responding. No one has called or emailed. The chair was ex display & the shop being refurbed for at least two weeks now. I would not recommend. After service is rubbish”

Helpful Report

Posted 8 months ago

“Appalling customer service. Sales staff promise the earth, flexible delivery dates to suit me, blahblah. Untrue. Despite several lengthy phone calls to try and arrange suitable delivery, plus a formal complaint sent in writing that has been completely ignored, I ended up having to cancel the order and lost my deposit. Do they give a damn? No! Disgraceful company. Will never shop there again, neither should you - spend your hard earned money somewhere else.”

Helpful Report

Posted 8 months ago

“VEEY POOR SERVICE. FITTER SAM HALFORD has cut doors on an angle meaning I can put my hand underneath it and see daylight. One door cut not enough so scraping floor another door the door to the kitchen not cut at all meaning we have not been able to close the kitchen door for 4 weeks and I have a disabled husband. The bathroom door also cam not be shut as not cut either. I have been calling SCS daily and the fitter I have texts from saying he will sort and not. Now saying he has a friend that can sort but now saying his friends on holiday and he will send issues back to SCS so all passing the buck..”

Helpful Report

Posted 8 months ago

“If there was a way to give "0" stars, this is what I would pick. ScS have delivered the wrong sofa and are refusing to change it or accept any responsibility. The sofa that they insist that we ordered is so tall that my poor wife's feet don't even touch the floor. Despite visiting the showroom and showing them the one that we had ordered fits my wife and the one that they have delivered does not, they refuse to help and responded with a regional manager says "no" answer. I am a pensioner and this was a considerable some of money which we invested to help my wife's spinal condition. I am furious with their attitude and the absurdity of their insistence that we ordered a sofa that my wife can't get on and off easily. I have written to their customer services department but, consistent with their attitude to their customers, there has been no response. In response to this review a chat bot from ScS replied, said how sorry they were that I was dissatisfied and asked me to phone customer services, which I did. I was held in a queue and told that they would call me back - which they never did.”

Helpful Report

Posted 8 months ago

“Really poor customer service. Tried delivering the sofa to the wrong address, despite giving my current address at the start of the order, and also reconfirming during the ordering process. Salesman sold me the wrong sofa initially at an inflated price, then tried to deny it when I checked the order. Delivery now taking much longer than the 8-10 week lead time I was told by the salesman. They only seem interested in commission, not customer experience. Avoid!”

Helpful Report

Posted 8 months ago

“Shocking build quality of corner settee. Complained. Engineer came out. He agreed the recliner unit was faulty, so lopsided when you sit on it. The report came back from head office says the Engineer said its fine. LIARS. AVOID”

Helpful Report

Posted 8 months ago

“Having purchased a 4 seater, three seater and a snuggle chair in italian leather paying well over 3,500 we were advised to take the care plan out against accidentally damage. Three and a half year later, the leather is cracking on one seat, scratch mark and a small scuff mark probably by the hoover. On phoning was told these are not accidents as I didn’t report them when they happened even though I didn’t see them until I was doing a clean care on the furniture. Argued with company, they sent a technician out who sent a report back still no joy but the technician told me that where the leather is cracking and the scratch mark if a de fault in the leather they have used and to gel in Touch with scs. This has now been a week trying to call, voice messenger saying they will phone me back. I ll let you know what happens once someone reply’s if any.”

Helpful Report

Posted 9 months ago

“I bought a leather sofa lMay 2023costing £3000.Took out insurance on it and in June of this year my son noticed a small patch was peeling on seat.As I had taken out insurance I contacted the company Castelan explaining I had no idea how this came about as my son was the one that noticed it, I am 72 and eyesight not what it was only to get a reply that they couldn’t help .I then contacted SCS and was told that I would have to pay £75 for a technician to come out inspect the sofa. A nice gentleman came and produced a white cloth and wiped the seat which the cloth did show dirt on it as because of the peeling I had not cleaned that area since the fault was pointed out to me and SCS are now saying the sofa was not properly maintained in keeping with their instructions on cleaning it. I carried out the maintenance of my sofa to the exact instructions on the booklet and I strongly dispute their findings and I am now seeking legal advice on this matter. I have used this company a few times before but never again.”

Helpful Report

Posted 9 months ago

“This company has really gone south. I ordered a chair 3 months ago that wouldn't assemble correctly. After 2 months, they sent a repair person out, who confirmed that it had a manufacturing fault, but still haven't resolved my issue. 3 months later and still no working chair. You have to chase them at EVERY stage. Absolute nightmare.”

Helpful Report

Posted 9 months ago

“We tried a sofa at the Harlow branch with fibre cushions which is exactly what we wanted we were charged an extra £100 and when the sofa arrived it had hard foam cushions on it which apparently what we paid for. Then we were told the foam cushions were on it when we tried it. I may be early 60,s but I'm in no shape or form stupid. They are still denying it. The best thing about the service was the delivery men. Never again our 2nd bad experience. Give them a wide birth.”

Helpful Report

Posted 9 months ago

“Not worth one star! So to cut a long story short, a survey came out to my property and wrote on this report my carpet is faulty as it has come apart in places, the customer is owned a like for carpet to be replaced as I'm still under warranty, and have only had my carpet down for less then a year! The warranty covers faulty goods as it also states on the government website any faulty products customers are entitled to a replacement or refund. Especially when I'm covered under my warranty, the warranty on scs policy also states this to. But my case with the after care team do not follow the warranty policys nore do they follow any policies! They have refused to give me a replacement a like for like of my carpet. Even when the report started it. And have decided to take it apon themselves to close my case, knowing full well what it states on my report, so I've requested my freedom of information of that report and I'm taking it further. As you can not argue with the report what it states in it. And my rights as a customer under the government act laws and my warranty. Scs seen to take money off you and refuse to handle customer services. If you were to go elsewhere and pay for something that was faulty you are well in your rights to get a refund or exchange. So scs is NO DIFFERENT!!!!”

Helpful Report

Posted 9 months ago

“We brought lazy boy chair and sofa arrived in February by June the seat on the chair had collapsed down needing a cushion on the seat to be able to sit on ,a chap came out and said they would replace the seating part of the chair a few days later an email said it would be 12 weeks for this to happen by which time our very expensive lazy boy chair would be 7 months old 🤷🏻‍♀️ When we rang to say we either wanted a new replacement chair or a refund a very unhelpful man said it has to have a problem within 30 days 🤔🥴 for either of these things to happen and it was a take or leave it offer for it to be repaired to say I’m totally disappointed and equally disgusted is an understatement”

Helpful Report

Posted 9 months ago

“Settee worked good until manual… Settee worked good until manual recliner broke, We paid £300 at the time of purchase for insurance protection. It only covers fabric, nothing else. I would of not took the policy if I knew it was very limited. Just be careful folks, only putting this review up so others don't get caught out”

Helpful Report

Posted 9 months ago

“Brought a carpet from Colchester scs store I’ve had it 5 months no shoes worn on it and it’s gone clumpy only too be told it’s the way we walk on it what a joke disgusting and with warranty for a year no one has come out too look at it will never buy anything from scs again”

Helpful Report

Posted 9 months ago

“We have 2 sofas from SCS. It's Vito2 2 seater and 3. Recliner. Leather. We noticed after a month that the arms are wrinkled and baggy. They sent a guy out to inspect them. He agreed that they were faulty. Looks like a lack of padding in the arms. Emirea disagreed and said no fault. Just the leather stretching ???We spent over £5,000 on these setees, what will they look like after a year ?? Not satisfied with SCS avoid.”

Helpful Report

Posted 9 months ago

“I would never give any stars. Head office very rude they even put the phone down on you. My sofa arrived last week not the colour I ordered phoned straight away, they argued with me say that's the right colour on the order. I told them its grey not beige the colour I ordered. I was told that's the colour not down to them. So rude these people. First time I've bought from them never again. I wouldn't recommend them to anyone. I am asking for the colour I want they won't even change it.Disgusting service.”

Helpful Report

Posted 9 months ago

SCS is rated 1.5 based on 1,844 reviews